File a Complaint against Zomato
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Rude Agent who did not solve my query Open
The agent abruptly ends the chat without giving me a resolution and even though I was still chatting. After this a senior gets on call with me and says sir you have just waited for **mins for the order to be cancelled we cannot help you and aga...
Nov 01, 2022 by Rishab S
Zomato - Package delivered at wrong place Closed
I have order a cake at Mayur Vihar phase * Delhi address but some how Zomato mentioned my current location after the address which I mentioned for delivery and it was already paid. Delivery boy come at my place and said to me that I can not del...
Nov 01, 2022 by Princy Upadhyay
Zomato - Delivery rejected and I cancelled the order Open
I have placed an order yesterday from burger king in Zomato, Order Id: ********** I waited for one hour for the delivery. After contacting the burger King, they said they've already given the order to someone. Even I called delivery boy,...
Oct 31, 2022 by Nadikoppula Pardhasaradhi
Zomato - Issues in getting orders from zomato Closed
My every order placed on zomato is getting cancelled after some time. Restaurants are accepting and preparing order diligently but after **-** minutes, automatically order gets cancelled due to some "technical issue" as they say. I have literal...
Oct 31, 2022 by Ankur Singhal
Zomato - Order no my order has been not dalivery plz refund my money full amount requested Closed
Order no:-********** my order has been not dalivery plz refund my money full amount requested ...
Oct 26, 2022 by Dhanesh Doshi
Zomato - Zomato Food not delivered Closed
Ordered Dominos pizza through Zomato. After some time status on zomato says its delivered. While pizzas have not been delivered. Reached out to zomato's customer support, they refused to help and said they just take orders and are not responsib...
Oct 25, 2022 by Pankaj Kakkar
Zomato - Delivery of only one item Ordered and made full payment for two items Closed
Ordered the combo pack of Belgian dark chocolate and fudge brownie ice cream from good fettle, new delhi. Tried contacting the restaurant from the number shared on Zomato. No answer after multiple calls and posting a review. I need my money...
Oct 24, 2022 by Sian D'rozario
Zomato - Zomaland tickets not processed but money deducted Closed
Zomaland tickets money got deducted but ticket didnt process so i had to buy another ticket. however original payment for the failed tickets didnt process a refund and my money is gone...
Oct 19, 2022 by Anurag Dutta
Zomato - My order has been not dalivery plz refund my money full amount requested Closed
Order no:-**********My order has been not dalivery plz refund my money full amount requested my order has been not dalivery plz refund my money full amount requested sir mujhe order nahi mila hai dalivery patner juth bol raha hai vuske upper s...
Oct 18, 2022 by Dhanesh Doshi
Zomato - Stale food delivered Closed
Old and stale food was delivered and ** rs was refunded out of *** that I paid. The argument they gave that they are not responsible for the quality of food. ...
Oct 17, 2022 by Rohit Goel
Zomato - Order No Closed
I am raising this complaint from Mumbai. This is to bring to your notice that i order a cake for my friend on **th Oct **** at **.**pm in Ghatkopar. the cake was supposed to be delivered in Thakurli, but unfortunately I selected the location ...
Oct 14, 2022 by Khushbu
Zomato - Zomato fraud cheating Open
I have ordered food from Zomato with an offer of extra payment ** for one month validity four orders free delivery.assured and promised The next day when i ordered food they charged again for delivery.and i keep on tryed other orders it's show...
Oct 10, 2022 by Arjun Krishna
Zomato - Food not delivered Closed
Order ID ********** The Zomato delivery guy called me saying, Its too far I will not come this far. I asked him then what is the other option. he said he will call back with some solution. but after ** min my order was marked rejected. Date O...
Oct 08, 2022 by Ajay
Zomato - Spoiled food delivered Open
I received spoiled food which is not fresh, despite raising a complaint on chat the team is not responding...
Oct 05, 2022 by Vinod
Zomato - Spoiled food delivered Closed
I received spoiled food which is not fresh, despite raising a complaint on chat the team is not responding...
Oct 05, 2022 by Supreetha
Zomato - Refund not received Closed
I had placed an order at Dominoz through Zomato on September *th ****, the order was placed and amount was deducted. The restaurent was unable to fulfill my order with order number - **********. As per Zomato they have issued the refund and has...
Sep 26, 2022 by SATISH MOHAN
Zomato - Discrimination of customer segments and false advertising Open
It's not a matter of INR***. Zomato is clearly giving differential treatment to customers who regularly complain about their services, or customers who do not order often (I'm assuming because they have not told me why this is happening). They ...
Sep 24, 2022 by Samridhi Chopra
Zomato - Zomato Delivery boy misbehaved Closed
I ordered biryani for my friend Today. The delivery boy was not reaching the location which I had given. He was away from the location. At last, it took ** minutes more to reach the destination. And that guy misbehaved with my friend. He was sa...
Sep 22, 2022 by Jiyadh
Zomato - Cash on delivery blocked Closed
Its been almost *-* months my cash on delivery is blocked because I cancelled an order because it wasnt placed correctly..i have done *-* online transactions after that...its irritating that it is till not allowing cod ...
Sep 21, 2022 by Chahat
Zomato - Money deducted but no mention of refund as the food was not delivered Closed
Order for food was placed on zomato on **.**.****, after a long wait, I saw a message on Zomato site that your order could not get fulfilled. An amount of Rs.***.** was deducted but no mention of refund...
Sep 18, 2022 by DR M RAO MEDA
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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