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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
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4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - A piece of glass in my pizza Closed
First of all, it was not a sealed pack and the pizza dough was uncooked, and there was a piece of glass in the pizza and the glass was literally in my mouth. what is this nonsense? They didn't even give me the time to explain or talk to custom...
Sep 05, 2022 by Lilly
Zomato - Ordered khowa sweets but different order idli sambhar Closed
Hello, this is the order I'd ********** i ordered *** gram khowa sweets and * piece sandwich sweets from Zomato but i have received only * laddu and idli sambhar, i didn't order laddu and idli sambhar. I paid ₹*** for my order but they gave...
Sep 04, 2022 by Anand Jaiswal
Zomato - Complaint Refund regarding Zomato Order Closed
I have ordered few items from Haldiram’s Lajpat Nagar * branch . My order was canceled stating delivery partner was not able to reach me and he didn’t deliver my order at my address. Also, I’d tried to call Haldiram’s and manage...
Sep 02, 2022 by Chanchal Shukla
Zomato - Non veg food delivered instead of veg on Ganesh Chaturthi Open
Zomato delivered non veg food instead iof veg food on occasion of Ganesh Chaturthi. We keep Ganpati at our home and this is such a big disaster. I took a bite to realise it was chicken and not paneer. Cannot explain the trauma and anger that ...
Sep 01, 2022 by Ishita Sikaria
Zomato - Order not delivered by Zomato Open
On **th Aug ****, Rakshabandhan day, I had ordered a pack of sweets from Shreekunj Restaurant at *:**PM. Order no. **********. I got a call from the delivery boy which I missed as I was in washroom. At *:**PM, the app changed the status to 'd...
Aug 25, 2022 by Prasun Chaturvedi
Zomato - Wrong item and missing item and Paid high and got item less worth Closed
On Aug ** **** at **:** PM I ordered Veggie Classic Steam Momo add Fried + Veg Darjeeling momo worth *** *** respectively I ordered this because of one offer which says order *** Above and get an Free veggie Moburg Items *** and *** worth ex...
Aug 20, 2022 by Suraj Mathur
Zomato - Order not delivered showing incomplete payment Closed
As I have ordered * Dbc from Polar bear, in Zomato. At **.**am, I have done paymeny using online payment - GooglePay. The amount was deducted from my account. But in app, its showing, incomplete payment. ...
Aug 19, 2022 by Dhanushree. N
Zomato - Received incorrect order Closed
I've received incorrect order. I have ordered for curry and they provided meals, where I lost my amount and food which I can't have it . I contacted Zomato in all possible ways , I didn't get proper response from Zomato . They are un-profession...
Aug 18, 2022 by Agnel
Ordered aloo samosa from zomato as my husband is pure vegetarian, but received non veg ( chicken samosa) ...
Aug 14, 2022 by Sananda saha
Zomato - Zomato Restaurant Promo code offer Cheating Open
My father is running a restaurant and it is partnered with Zomato. The person from Zomato came and approached my father for **% promo code offer for *-** days and he also misguided my father that in that **% discount zomato will bare **% of our...
Aug 08, 2022 by C.D.Gokulachselvan
Zomato - My account blocked Closed
My Zomato account blocked i am not able to login with other number also to in my mobile...
Aug 03, 2022 by Sonamee saha
Zomato - Items are missing in the order Closed
I order food in zomato for order price of Rs.*** but i received the half of the food items that too not the with all package. It was shocking that restaurant bill has given for only Rs.***. There is big scam is going on. Mainly the restaurant ...
Jul 24, 2022 by Mohanraj
Zomato - Birthday Cake Closed
order ID- ********** We would like to inform you that the rider did not call us and rather called the place where the cake was to be delivered. They did not know about it as it was a surprise gift for them. Instead of calling us, why did ...
Jul 12, 2022 by BASIL SWAMY
Zomato - ZOMATO DELIVERED NONVEGETARIAN FOOD INSTEAD OF VEGETARIAN Open
Hello everyone, I ordered * veg rolls from zomato with order id: **********(copy attached), however it was very shocking that the very first roll I unpacked was chicken that too I found after having first bite. It really impacted me a lot, it n...
Jul 09, 2022 by Deepak Kaushik
I have ordered big * from KFC through Zomato at time around ** ..i have paid through online and i have recieved after thirty to twenty min .after i have seen package it's just one pack closed of hot crispy and smokey wings which is no sustainab...
Jul 06, 2022 by Shaikmohammad usaf sharief
Zomato - Auto order cancellation from Zomato Closed
I had ordered online and paid through upi , delivery refuses to deliver my order whereas my area is properly servicable and zomato auto cancelled my order and digested my amount....
Jul 05, 2022 by Rajeev Kumar
Zomato - Money not refunded for undelivered food Open
I ordered food of Rs ***.** from zomato on **th June **** at *:** P.M. The expected delivery time was *:** P.M however the order was in prepared mode only till **:** and later it was not delivered. However in zomato suddenly the status changed...
Jun 23, 2022 by Abhinav Anand
Zomato - Refund of the amount Open
I ordered dinner from A*B on **/**/**** through Zomato and I made the payment of Rs.***/- through Internet Banking. But, I did not receive any message regarding the order confirmation. The order did not appear in the order history of the Zomato...
Jun 09, 2022 by ANANTHARAMAN SANKARARAMANATHAN
Zomato - Food quality is worst Open
I ordered from Behrouze Biryani (Adyar, chennai) on May **th (Order ID: **********). The food quality is worst (I have photo proofs) and immediately I reached out to zomato through chat option. They are not ready to listen to my problem and end...
May 30, 2022 by SIVAJI TADISETTY
Zomato - Soggy packaging Closed
The package was soggy on arrival and got torn while opening the package...
May 22, 2022 by Sri Sarat Chaitanya Gollapalli
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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