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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Order not received Closed
I ordered food in zomato i didn't get the order I payed online payment of rs*** so i lossed my amount...
Dec 14, 2022 by Srushti
Zomato - Package was undelivered and it is showing its delivered Closed
I had ordered from Zomato from a nearby restaurant and the wallet didn't deliver my order and put status as order delivered.. Even if I try to contact him his mobile was switched off.. There was no proper response from coustomer support too.....
Dec 13, 2022 by Spoorthy Thippesh
I ordered * Chicken Dum Biryani. Since it was night and there was no current I couldn't check the package, when I checked the package * Chicken Dum Biryani was missing. I contacted the delivery partner and he said that the restaurant gave only...
Dec 12, 2022 by Kothandaraman
Zomato - Delivery guy did not return my change Closed
i ordered worth rs*** via zomato on **.**.** and opted for cod. I gave rs*** to the delivery guy and asked him to get a change. He did not return with my money and is not receiving the call since then. ...
Dec 10, 2022 by Aishwariya raj
Zomato - Ordered item not delivered Closed
Ordered a biriyani cost ***rs but item not delivered. Checked with restaurant, they refunded full amount so money struck at zomato. If want to raise concern just gave auto reply of send a mail, after sending mail also no response. Please refu...
Dec 10, 2022 by Venky
Zomato - Payment done twice for an order Closed
Placed an order from zomato for *** rs by selecting payment option as cash on delivery. But after placing order I paid online the amount of rs. ***. But delivery person again got money as cash saying that money was paid online. Paid twice for...
Dec 09, 2022 by Sowmi
Zomato - Delayed delivery Closed
The order expected delivery was *:** but it's already late by ** minutes and still counting....
Dec 09, 2022 by Sai Krishna Nadupalli
Zomato - Not Delivered Closed
The package was not delivered by the delivery person yet zomato shows it was delivered...
Dec 08, 2022 by Apoorv Shandilya
Zomato - Fraud by delivery boy Closed
I have ordered a cake of amount Rs. *** at **:** am today from Creme castle via Zomato. Order number: ********** I got a call from Zomato +** **-******** at **:** pm mentioning that the delivery boy Sanjay has met with an accident and they ar...
Dec 07, 2022 by Ritika Sharma
Zomato - My order is cancelled without my concern Closed
I order a cake and i called delivery boy there is some issue he was facing with address i updated the address, and again call , i have prove that I called , the order get cancelled by stating that zomato has called but i didn't get any call, th...
Dec 06, 2022 by NASHRAH NASEEM
Zomato - Order didn t delivered Closed
Order was out from the restaurant but not delivered to my home...
Dec 05, 2022 by Kshitiz Singh
Zomato - Block my Zomato account but I am having my 480 in the account as zomato credits Open
Once I had cancelled an order but I had paid for *** rupees so that Zomato customer care had written my *** after trying for weeks I got my *** into their Zomato credits wallet but when I went to redeem my Zomato credits by ordering something t...
Dec 04, 2022 by Mohammed Sharaz
Zomato - Paid for next 5 free delivery but did not received offer Open
On *th November I paid **rs for next * free delivery but did not received any offer and when I ordering they are asking to pay me delivery charges. ...
Dec 04, 2022 by MEHUL PRAKASH JAIN
Zomato - Bad Food delivered Closed
I was delivered a smelling inedible white pasta which I couldn't eat. I contacted zomato for support but they told me they can't help. I called on customer care and they said the same scripted answers and disconnected my call. I did not get any...
Dec 04, 2022 by Shivani
Zomato - Zomato is not resolving and issue that we put up Closed
Its been days and i have raised various issues and not even single issue has been resolved and its like they dont even care, they're just focused on making money out of us....
Dec 04, 2022 by Sourav Singh Rajput
Zomato - Order not delievered Closed
I ordered on zomato and after one hour I called the delievery guy for the update and he told me that site crashed. So i bought food from nearby place and then he says that he can deliever the food. After one and half hour they cancelled the ord...
Dec 03, 2022 by Jaspreet
Zomato - Did not delivered my order for in time or free Closed
I have opted in time delivery or free but they did not delivered my order and also they didn't give that free food or order which they have promised....
Dec 03, 2022 by viswanatha reddy alikapalli
I don't want to join zomato I want my joining fees back plzzz...
Dec 03, 2022 by Ajay Govind jamdar
Zomato - The food is cancelled Closed
I ordered the food which has to be delivered in narasinganallur but the guy who carry the food not reached the destination rather than giving that delivery he cancelled the order so that I am unable to tolerate and I am so much of hungry expect...
Nov 29, 2022 by Samuel Raj
Zomato - Ordered item was missing but money not refunded Closed
I ordered dinner in Zomato on **th Nov ****(yesterday) and i noticed one ordered item was missing in delivered items. Order no: ********** Ordered from Restaurant: Ghuma Ghumalu This was a worser scenario as i am regular customer of zoma...
Nov 29, 2022 by Siva
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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