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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
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a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Items missing from order Open
I ordered food from Zomato on ** November,**** . i ordered * items, malai chaap, and butter naan thali for total sum of *** but only received the chaap and not thali, the bill was given for the both the items though.i then contacted Zomato cust...
Nov 28, 2022 by Soyab Ansari
Zomato - Cream spread all over the food Closed
Cream of the afghani chaap is spread all over the food . No cream is left over there .Need a refund or repeat that order....
Nov 27, 2022 by Muskan dhamija
Zomato - Refun not initiated Open
I have placed an order on dated **/**/**** at **:** pm of an amount of ****/- ( Order ID is **********) At *pm my order declined and I got a refund of ****.**. After several emails,calls & chats,till date I am unable to get a rest refund ...
Nov 21, 2022 by Ivy Majumder
Zomato - Package spoiled Closed
I ordered pastry from hot breads but when i received my order my pastries were spoiled and also went to help and support but they said to write mail ...
Nov 21, 2022 by Hardik Singhania
Zomato - No refund for cancelled order Closed
I ordered a cake, the zomato delivery partner didn't had a driving license. The delivery location was Vedanta meadows Jharsuguda, orissa, ******. This society is very strict in rules, and the delivery boy was not allowed entry. The order was c...
Nov 20, 2022 by Dilesh Kumar Verma
Zomato - Refund Open
Amount charged item not delivered did not contact and no refunding the amount for the item. I need my refund asap...
Nov 13, 2022 by Danika Noronha
Zomato - Food rates Higher than dining menu Closed
Double charges ...
Nov 12, 2022 by Vicky Shaktawat
Zomato - Refund or replacement Open
I had ordered an item of Rs *** on **.**.** at durgapur west Bengal. I had chatted with the delivery boy satya constantly. Gave two major landmarks like coke oven police station and kali mandir. Told my quarter no which is just behind police ...
Nov 11, 2022 by
Zomato - MISSING QUANTITY OF FOOD Closed
I have placed the order over Zomato, for * Combo Tiffin, but received only * after conversation in chat, call over delivery person he agreed that he has not verified the quantity of item and delivered only * covers, later the transferred the ca...
Nov 10, 2022 by Praveen
Zomato - Refund Open
I ordered a mutton biryani and paid a money on that order but I cancelled with in a *mins but I am not get any refund, actually my dad was taken parcel from same reastrnt that why I canceled my order. Zomato saying food was wastage that why I a...
Nov 09, 2022 by G naveen
Hello, I order Momos from Zomato but cancelled it because the delivery time is longer than expected so they charged my full amount as their componsation but why i don't they charged me for that thing which i didn't eat or recived ...
Nov 08, 2022 by Rahul Kumar jena
Zomato - Sofa Ruined with Bad Packaging Closed
Zomato ruined a **,*** sofa just because they have no quality control over packaging or delivery executive. Order ID was ********** and delivery by Samedur Islam. Who is going to pay for this sofa. Offering me a token apology of *** bucks? ...
Nov 07, 2022 by Tarun Sukhija
Zomato - Missing my food Closed
I'm ordering veg special thali but received plain thali and not received water bottle also ...
Nov 07, 2022 by SACHIN KUMAR THAKUR
Zomato - Order not delivered Closed
I had ordered * Tea & * Egg roll on Zomato from ChaiPoint hotel. I was promised ** minutes of time to deliver food to my doorstep. It has been more than * hour the food is not even being prepared. When I ask zomato to cancel the order, they are...
Nov 06, 2022 by siddhant Phadte
Received wrong product ordered for chicken fried rice and schezwan chicken but received egg fried rice and Schezwan chicken missing ordered from Zomato Red box restaurant on * nov **** ...
Nov 06, 2022 by Gunashekar
Zomato - Online order not delivered Closed
I had ordered from Pizza Hut through Zomato on *th November ****. I got a notification on the Zomato app that the order was delivered. Having not received the order, I promptly tried to contact the delivery executive first and then the online c...
Nov 06, 2022 by Abhishek Vijay Sharma
Zomato food delivery app Zomato Limited (ZOMATO)...
Nov 05, 2022 by Pavithra S
Zomato - Wrong info in zomato app Closed
Have you guys ever ordered meat items in zomato ,a lot of you must have, then suppose a resturant puts the item such as boti fry in zomato what does it imply, can any one guess whats it made of ( chicken sheep goat or beef) Yes its beef i go...
Nov 03, 2022 by Hemachandra teja Majjari
Zomato - Unwanted thing in food Closed
Hair found in food very unhygienic not satisfied taste very bad not prepared good...
Nov 03, 2022 by Akshat vyas
Zomato - Refund for wrong order Open
Hi, I ordered ice cream from baskin Robbins...didn't take the correct location and neither responding for refund for the same. I need my refund without cancellation fees. I reside in Borivali while order got accepted from Airoli ...
Nov 03, 2022 by Gitanjali ashit sheth
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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