File a Complaint against Zomato
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Fraud activity Closed
In Zomato past one week I didn't order anything.i linked my Paytm wallet to Zomato. Two days my amount was debited from my wallet to Zomato limited . And they send fake order I'd too. I didn't order anything then how I got order I'd and my ...
Dec 27, 2022 by Mohamed Shafik
Zomato - One food item not delivered Closed
I have ordered three items through Zomato but my noodles was missing. First I contacted the delivery person that he has not delivered the noodles but he said i don't check your food, you contact to restaurant. I contacted Zomato customer suppor...
Dec 25, 2022 by Shrikant
Zomato - Food items not delivered and customer care not helping Open
I have ordered food from zomato and delivery person without delivering food marked it as delivered.. When I asked for customer care help they are not providing any help. ...
Dec 25, 2022 by Yash Devra
Zomato - Item missing in packet Open
Yesterday night (**-DEC-****) I order * X * Veg Crunchy Volcano + Med Fries ₹*** & * X Crispy Veg With Cheese + Med Fries ₹*** And my ORDER ID: ********** And with taxes I totally paid ₹ **...
Dec 25, 2022 by Vishal Pareek
Zomato - Didn t receive correct order Closed
Recieved plum cake bar instead of fruit bar...
Dec 24, 2022 by Amey Katpelwar
Zomato - Order was cancelled without my consent Closed
As i live outside india, i made an order on zomato on **th Dec for my in-laws live in lucknow. Zomato delivery partner cancelled the order after some time while I was waiting for it to be delivered. I feel cheated because I already gave Zoma...
Dec 24, 2022 by Neha
Zomato - Food quantity and quality Closed
Food recived was not mentioned as per menu and services provided by Zomato is not satisfied and irrelevant answers given by them...
Dec 24, 2022 by VISHRUTH S
Zomato - Package delivered unsealed dropped on road Open
The delivered package was without salad, in a plastic bag which does not show any sign it was from the Outlet I ordered. I had words with customer execution who asked me to accept a **% refund or else close the chat. I had words with the delive...
Dec 23, 2022 by Anuj Kapoor
Zomato - Package was not delivered Open
I ordered online on Zomato. My order was rejected and I was refunded after that. ...
Dec 18, 2022 by REEJU BALLABH
Zomato - Food not delivered Closed
I was ordered food on Zomato, but my food was not delivered ...
Dec 18, 2022 by Yogesh Kumar Sharma
Zomato - Package not delivered and irresponsive behavior Closed
very bad service I'll not use Zomato ever again I placed an order of *** rupees That I paid online. first they made me wait for an hour then they rejected my order saying 'no delivery partner' whose fault it is??? I want my refund or I will fil...
Dec 18, 2022 by Kalash Bhat
Zomato - Package not delivered and i payment online Closed
I have ordered something from zomato and I payed payment online and I want my money back... please refund my money ...
Dec 18, 2022 by Malik Kauser
Zomato - Zomato Valet not assigned and order not delivered Closed
The payment has been deducted and the order status is showing being prepared. However I received the call from the restaurant saying the order is prepared since long time but the Zomato valet has not been assigned. It’s been ** mins it’s fr...
Dec 18, 2022 by Anjali Budhani
Zomato - Order not delivered Closed
My order was placed but the order was not delivered it was cancelled But I didn't cancelled the order they are saying I have cancelled the order ...
Dec 18, 2022 by Zeba
Zomato - Not refunding my amount Closed
its been the **nd day and i havent got my refund they told me to wait for *-* days but i havent got it till now.and i made a ccidental payment ...
Dec 17, 2022 by vedaan sharma
Zomato - Zomato hasn t refunded my money Closed
I ordered pizza from Domino's Pizza through Zomato ** days ago and i haven't receive my refund i called Domino's Pizza and they told me they have refunded my amount but Zomato hasn't refunded my amount yet ...
Dec 16, 2022 by Abhi
Zomato - Food is not delivered Closed
Yesterday ,my delivery partner Imran took food to his house, The order is already paid by me. I wrote a mail at order@zomato.com ,but still there is no response recieved. order id for the same is **********...
Dec 16, 2022 by Rishab Chaudhary
Zomato - Food not delivered by ZOmato Closed
I ordered food from hot pizza today and it either didn't get delivered or was delivered to someone I didn't know. After speaking with the delivery man he said I delivered the order. He said I delivered to the old man. But no old man lives there...
Dec 16, 2022 by Anshil Jain
Zomato - Cod not available Closed
My cash on delivery is blocked from a month and after contacting them through app,mail and Twitter,no proper resolutions has been made from the support Team.They assumed me after few online transaction it will automatically remove my COD block....
Dec 16, 2022 by Pratyush Meena
Zomato - Order not delivered Closed
I ordered from a restaurant yesterday through the zomato app, (Order ID - ********** ) it was a prepaid order, however i didn't recieve my food parcel but the status showed delivered early. The delivery partner assigned was also not picking up ...
Dec 15, 2022 by Anchal
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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