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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Air india?
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a. Contact the customer support of Air india first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Air india - Refund not given Open
I had booked a flight from New Delhi to Sydney vide PNR YPC** but unfortunately, I tested positive before the flight and hence had to get the ticket cancelled. I filed for cancellation and tried to get my refund but unfortunately nothing has ha...
Apr 06, 2022 by Utkarsh Garg
Air india - Unable to reschedule my flight Closed
I had booked a flight ticket of Air India for two persons from Kolkata to Delhi on Flipkart. Now I want to reschedule this due to some personal issue. Now I want to reschedule it and I was lucky to know that Air India is rescheduling any flight...
Feb 19, 2022 by DIPAYAN BISWAS
Air india - Missed a flight because an un professional airline staff Open
Dear Sir / Madam, I am writing to you to raise an issue about: Airline Tickets and Fares The issue that I have experienced was: I booked a flight through kiwi.com to Riyadh the route was ( from Hyderabad to Kuwait by air India then from K...
Jan 07, 2022 by Malaz mutassim
Air india - Incorrect Refund Open
I had requested a full refund from the airline as the airline was not operating flights in the sector they had issued a ticket. Without my permission, they canceled the ticket with a cancelation charge of Rs **,*** and only refunded my **,*...
Dec 16, 2021 by Saumya
Air india - Refund not received from Air India since Aug 2021 Open
I booked two tickets (senior citizen) DEL-UDR (Delhi departure **Aug** and Udaipur departure **Aug**), however payment failed. I waited for **-** mins then rebooked. The second time the payment went through and PNR Z*MKK was created. After ...
Nov 26, 2021 by Vinod Nijhawan
Air india - Off load and not given to board on flight Open
I was traveling on ** nov **** from kolkata to agartala via air India flight no.A* *** with my wife and daughter. We were reported on time on counter and they had checked our luggage and hand luggage weight and pass them.all the baggage they fo...
Nov 16, 2021 by Animesh saha
Air india - Air India Ticket got rescheduled Open
I booked my ticket on *th dec **** in Air India flight at **:** hour ,then they prepend there flight **:** hours, means it's gonna departure at *:**am in morning, now I talked to the travel agent they said we will reschedule it, we are transfer...
Oct 28, 2021 by Santan Kumar Sharma
Air india - Amount Deducted But ticket not booked Open
While booking an air ticket for Air India flight from Delhi to Port Blair for ** Oct **** experienced booking error on Air India website after payment and the money was debited from my bank account. It's been ** days and neither I have receive...
Sep 15, 2021 by Nachiket Gumaste
Air india - FRAUD BY AIR INDIA DEDUCTED 7000 OUT OF 9000 TICKET Open
WORST EXPERIENCE.AIR INDIA AND FLIPKART BOTH FRAUDED ME . TICKET BOOKED BUT DENIED AT AIRPORT BECAUSE OF GOVT. ISSUES . AFTER THAT I CONTACTED **** TIMES THEN THEY RETURNED JUST **** RS. OUT OF ****. I WENT THROUGH MEDICATION. GAVE ME MENTAL TR...
Sep 15, 2021 by Shreya
Air india - Refund Closed
I had booked tickets on Air India for round trip Mumbai varanasi in April **** , due to pandamic the flights were cancelled. Even after the Supreme court judgement ,i have not received refund from Air India till date ....
Sep 15, 2021 by Pravin upadhyay
Air india - Air India Customer service not up to date Closed
I wanted to reschedule my flight since there was a delay in my visa. The customer case kept me waiting for literally * hours and then when connected they redirected me again and again I had to wait for more time. Finally after waiting for liter...
Sep 13, 2021 by Chinmayee Shetty
Air india - Modification of reservation not done Closed
I needed to modify my reservation which i was entitled to. Despite multiple calls to Customer Service Representatives, i was not put through to the ticketing team....
Sep 04, 2021 by Saugata Mukherjee
Air india - Refund Open
I had to change the dates of my flight so as advised by Air India they helped me to book tickets for the new date and cancel the original ticket saying I will receive a refund within ** days. It has been * months and several follow up with Air ...
Aug 20, 2021 by Gulzar Ahmed
Air india - Unexpected cancellation of ticket Open
Sir I'm sending this email to bring your attention to a very important issue. I had booked a ticket in Air-India from Cochin to London on */*/**.My ticket got cancelled and hence I booked another ticket from Cochin to London via delhi on the...
Aug 18, 2021 by MRS CHINCHU JOY
Air india - Refund Amount Not Initiated Open
I booked the ticket in easemytrip from muscat to chennai travel on **th june on AirIndia but because of curfew in Oman i cancelled the tricket on june *th itself. Till today i didn't get the refund amount. when i enquired with easemytrip they ...
Aug 09, 2021 by Jahir Abbas
Air india - Airindia Unable to book the flight because of problem in customer support system Open
I have booked the ticket for my spouse and kid from Visakhapatnam to London ( via Mumbai ) . Following are the details Passenger Names : Sanxxxxx Rxxx, Sxxxx Jxxxxx Chxxxxx PNR: Z*TLB Ticket No: ************* Travel Date : **th August ...
Aug 09, 2021 by Girish kumar chellangi
Air india - Denied boarding from Delhi to Paris Open
I have booked a flight from Delhi to Paris on *th August ****. I have been fully vaccinated (covishield) with the final dose taken on **th July ****. At the counter, the so called supervisor one Mr.Vikas Tyagi at counter No.F at terminal * at D...
Aug 07, 2021 by Revanth Gopala Krishna Chandrapati
Air india - Air india Denied Refund Open
Hello I am Lakhwinder Kaur. i had flight for **th july from delhi to frankfurt direct flight. flight was schedule to depart at **:** and i am arrived at airport **:** on *th july. i was holding all the necessery documents for travel but when ...
Jul 11, 2021 by LAKHWINDER KAUR
Air india - Refund not issued for cancelled tickets Open
Cancelled * tickets on Feb **th, was expecting a refund within ** days. However, post * months and post numerous calls/emails Air India is still to refund the money back. Not receiving any response from the concerned team! Ticket numbers: ***...
Jun 14, 2021 by Pramod Kumar Sah
I have booked my friends flight on ** jan****. The flight has been cancelled by airlines due to some technical issues. I have booked air india flight via ixigo app. But when they have issued refund on ** April. Agency send me an email in which ...
Jun 05, 2021 by Dharmveer singh
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