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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
Air india - Refund not generated Open
I cancelled my ticket but the refund was never generated Electronic ticket: ************* Electronic ticket: ************* ...
Jan 12, 2021 by HARSHIT JAIN
Air india - Refund not received for cancelled flight Open
I have booked Air India Flight ticket for **th March **** running from ORD to DEL (Booking Reference: Z*W*V) on **th March ****. Due to lockdown the ticket was never issued but the total amount of $***.** was charged on my credit card. I have c...
Jan 07, 2021 by Tushar Gupta
Air india - Refund not received for the cancelled Air India ticket Open
I booked international flight tickets in February **** for the travel in October **** and I cancelled the tickets in September well before my date of travel. I tried to contact ecommerce and customer service for the refund, but they are forward...
Jan 07, 2021 by Rathan Shetty
Air india - Loss of money irresponsible customer service Open
On **th December,**** I was going to fly with Air India from Lucknow to Leh via Delhi. My pnr number for the same was JVKLF. At ****h on **th I decided that I could not fly that day ( dur to personal reasons) and tried calling your airli...
Dec 30, 2020 by Sargam shukla
Air india - Canceled tickets refund not processed Closed
I had cancelled my air india refundable tickets in sep month and its been over * months of consistent follow up to air india support team, still I haven't received my money back. Please help resolve this issue. Thanks, Nikhilesh ...
Dec 29, 2020 by Nikhilesh raghu
Air india - Air India Did not receive my refund for the ticket purchase Open
I booked a flight on *th august from DEL to Chicago. I paid an extra amount for sitting arrangements to sit next to my wife. My PNR Number is Z*Z*B. My seat number was **j and **k. I had paid **** extra to get the seats. After that flight postp...
Dec 29, 2020 by Harsh Vardhan
Air india - Refund Not received Open
I have not recieved refund for my flights Chennai to ASR and Delhi to ASR. Ticket Number for the same is as below -- *************/*/*(Chennai to Amritsar)(EasemyTrip) **********(Delhi to Chennai)(Yatra.com) Ease my trip had raised the re...
Dec 29, 2020 by Subhav Sharma
Air india - Refund not received Open
I have cancelled a flight for * passengers in the month of August but haven't got any update on the refund until now. ...
Dec 23, 2020 by Bhargav Dutta
Air india - No refund received Open
We had booked a flight for *st April, **** but due to COVID-**, the flights got cancelled and since then I am trying to follow up for the refund but no response has been received from Air India. Truly disappointed and not expected from a compan...
Dec 22, 2020 by Hiral Vyas
Air india - Air India Refund Not Received Since 7 Months Closed
The request for refund of my cancelled ticket from Chennai To Kuwait PNR No. YLWXS, Eticket No. ************* & ************* of amount INR *****/-, cancelled on **.**.**** has been pending since * Months now with email acknowledgement from Air...
Dec 16, 2020 by AMEESHA SHAJAHAN
Air india - Refund for cancellation of Flight due to Covid 19 Closed
We booked eticket with booking ID FF************* through Flipkart for dated **-**-****.My ticket was booked along with my kids of age * and * yrs respectively. As my travel destination was under the Red Zone and I had to travel with my yo...
Dec 15, 2020 by Anit
Air india - Air India Not Refunding the money for the last one year of the cancelled flight Closed
One way * tickets booked on **th December ****(Pre Covid Period) from Mumbai to Rajkot. Air India cancelled the flight due to operational reasons. However, for last one year following with Air India but they are not refunding the money....
Dec 06, 2020 by Pankaj Kumar
Air india - Refund not processed for flights cancelled due to Covid restrictons Closed
I had two bookings with Air India Express (details below) . For one of the bookings (LRMBKD) I got the full refund without any deductions. While the other booking (CTYDRG) is not refunded. PNR - CTYDRG Travel date - **th June **** Dub...
Dec 01, 2020 by Rohit Saxena
Air india - Amount is not getting refund Open
@airindiain @DGCAIndia @consumersindia Name Ashwin Rai E-mail ashwin.rai****@gmail.com Telephone number ********** Booking number ************* ************* ************* Order number J**JOL J**AE* J****B Original departure...
Dec 01, 2020 by Ashwin Rai
Air india - AIRINDIA is not refunding full Open
I had booked my Air India flight from mumbai to bhubaneswar on **th May **** through travel agent Easemytrip. as this flight was cancelled due to lock down . The total ticket was *****/- but Air India refunded me *****/-. I have been following ...
Dec 01, 2020 by SIBARAM DESULU
Air india - Refund not initiated by Airline Closed
It’s been more than a month I have been chasing with airline for refund but they failed to process the same. PNR/ Ticket number JPL*D / *************. I made this payment through Credit card and now because airline e failed to pay in ti...
Nov 30, 2020 by Vikas
Air india - Refund request for failed transaction Open
I am writing with regards to a transaction refund for an AIR India flight from Delhi to Toronto. PNR: y*gjz Date of journey: **th Dec,**** From: Delhi **:** To: Toronto *:** Flight number: AI *** I tried to process the payment and boo...
Nov 24, 2020 by Hardeep Kaur Rajinder Singh Bhela
Air india - Refund has not been processed Open
I have booked a one way trip from PARIS to DELHI with Air India VBM flight for end of June, ****. Later I came to know that next week there is another flight for COCHI.I have called Customer care to reschedule my flight, but as it is a confirm...
Nov 19, 2020 by GOWRI SANKAR
Air india - Refund not Received Open
My flight was cancelled by airlines from jaipur to Delhi for my journey for Goa and still after multiple request the refund has not been granted to me by Airlines. The details are below: Jaya Batra PNR - Y*XWV Date of Journey - **th sept ***...
Nov 11, 2020 by Jaya Batra
Air india - Harassment by air india employee Anu Puri Manager General Admin Section Delhi IFSD Closed
I called her and asked some details. She started yelling at me. Is this the way to talk ? Is how air india employees behaves with public. This raise serious questions on morality of air india employees. She is very unprofessional and rude....
Nov 11, 2020 by Rahul
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