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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
Air india - Refund not initiated Open
The flight AI-*** got cancelled on ** Apr **** due to covid -**. As per DGCA guideline my tickets are refundable hemce Air India denying refund due to lack of some NOT FLOWN certificate and for this i approached airport authorities and get to k...
Sep 04, 2020 by Sam Michael
Air india - Refund for my cancelled ticket Closed
I have booked my ticket with air india for **st June **** - **th June **** (Delhi-Singapore-Delhi) return flight. Now the flight is not operational at that time due to COVID, so I request for cancellation. Till now after ** days or so I got no ...
Sep 02, 2020 by Ritesh Gupta
Air india - Money refund for flight tickets Closed
With this lock down i will cancled my *tickets of flight .. and then the air india company show me the how much your refund money its RS **** .. but still the money is pending.. my booking id number is ************* you can conferm with this al...
Aug 31, 2020 by Nityam anand
Air india - Cancelled flight cost not yet refunded Closed
Air INDIA not yet refunded the money for canceled booking(July **th, ****) & canceled flight( Jun**th ****). Both reservations are booked via Air India mobile app only. I have contacted Air INDIA via their customer care and social media as wel...
Aug 22, 2020 by SANA SRINIVAS
Air india - Air ticket Reschedule Issue Open
I booked a travel ticket on **-Feb-**** (well before lockdown and covid-** situations) with Booking ID : EMT******** and following details: Route: Hyderabad (**:** AM) to New Delhi (**:** PM)Flight: AI-***PNR: Z*FMDDate: **-Apr-****No. of P...
Aug 21, 2020 by RAVI KANT BHATIA
Air india - Flight Refund not received Closed
Air India Flight ( From Make my Trip ) was cancelled due to Pandemic on **th June'** & today its **th August'**. It has been now ** days & refund has not been initiated. Air India says "Please contact Make my Trip" and Make my T...
Aug 20, 2020 by Amar Sharma
Air india - Refund of cancelled flight by airline Open
I was supposed to travel with air india airline from hyderabad to pune on *nd august,at the very last moment the flight got cancelled and with no option left have to book flight with high rates,and now airlines is refusing to give refund saying...
Aug 19, 2020 by Abhijit Jadhav
Air india - Nonreceipt of air ticket refund Open
*. Booked a ticket for travel from Singapore to Delhi on March **, ****. The flight did not operate due to the travel ban. Rescheduled it to March ** and later to May *, ****. The flight did not operate on any day. Later I flew on Vande Bharat ...
Aug 14, 2020 by Upinder Sawhney
Air india - Flight ticket full refund Closed
I have booked flight ticket from Ahmedabad to Bangalore on *rd August, ****, unfortunately flight got cancelled by airindia..when I requested for full refund, they want travel agent to contact sales department but travel agent want remarks or a...
Aug 12, 2020 by Dinesh NRN
Air india - AirIndia not responding for tickets booked during lockdown Open
I had flight tickets booked in the month of April when lockdown was imposed. I have been trying to contact air india via customer care or email support but not getting satisfactory reply from them. Customer care connects after half an hour ...
Aug 07, 2020 by Kashyap Kapadia
Air india - Air India cheated me Open
Hi Myself Sherin Cherian Varghese,I booked a ticket for AI *** from Delhi to Kochi traveling date ** May ****, without my consent AIRINDIA changed my booking to ** May ****. I come to know the issue and after trying several times I am able to s...
Aug 04, 2020 by Sherin Cherian Varghese
Air india - Air India failure to provide refund Closed
Our flights to Kozhikode on **rd Apr was cancelled due covid-** situation. PNR HVCJZ and Z**M* for * Adults and * kids amounting to Rs. **** one-way. I have been painstakingly following Air India for refund as I don't intend flying for at least...
Jul 27, 2020 by Alfred Fernandes
Air india - No response from air India Open
I had booked one tickets having PNR No. YREZN ( e-ticket number *************) for myself on dated *st July **** to visit from Mumbai to Imphal but suddenly due to current Corona lockdown my connecting flight got cancelled and I was unable to ...
Jul 19, 2020 by Mahendra Bhattarai
Air india - Airindia cancellation refund Open
Hi, I have booked AIr india flight for **th June **** and cancelled it after rebooking another flight .This was discussed over phone over air india customer support executive and email was sent to cancellation department . despite sendin...
Jul 18, 2020 by rajeshwar Chenagiri
Air india - Long Pending Refund Refer Air India case ID Open
Refer Air India case ID ********. My refund of cancelled tickets (Two PNRs) worth *.*Lakhs (approx) is not given after more than * months since cancellation. At the time of cancellation, Air India Customer care had assured that refund will be c...
Jul 15, 2020 by Anjali Sanjeev
Air india - Unethical way of holding customer funds Open
Air India-Unethical ways of a govt run co holding customer’s tkt fares for over *+months & refusal to refund. * calls , * emails to ECommerce- No resolution. Booking Reference YRMNL. Air India cancellation refund -case ID is ********...
Jul 13, 2020 by Rajat Gupta
Air india - Refund not initiated Open
Hi I made a booking through Paytm portal in Air India from Guwahati to Delhi but got cancelled due to lockdown. I booked * tickets holding Paytm Booking Id : *********** and PNR no. H*FMK which was scheduled to be boarded on **st March, ****. T...
Jul 12, 2020 by DIL NAWAJ BEGUM
Air india - Refunds of flight cancelled due to Open
Hello, This is regarding my bookings from raipur to mumbai and mumbai to raipur on **th march and *th apr respectively . Firstly, i recieved mail of my partial trip(raipur to vishakhapatnam) refund and that too a partial refund.(althoug...
Jul 11, 2020 by Dr Neha
Air india - Cancelled flight ticket money not returned Closed
I have booked an Air-India ticket from Ranchi to lucknow on **th of May via GoIbibo website. The flight got cancelled amd I received a message from Air India that I am eligible for a full refund. Its been more than a month now. I have mailed bo...
Jul 11, 2020 by Arbaz Ali
Dear Sir / Madam, Ref No. Flt. No. BOMAI*****/**FEB**/****GMT To, The Manager, Air India, Baggage Lost and Claim Department, Sub: Mishandled baggage / Claim Flt. No. BOMAI*****/**FEB**/****GMT ...
Jul 07, 2020 by BHARTI DEWANI
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