File a Complaint against Air india
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
I had my flight scheduled through AirIndia Airlines on April **th and since they were cancelled due to pandemic now when I am trying to contact them for scheduling my flight ticket either the call gets disconnected automatically while connected...
Jul 06, 2020 by Priyanka Veeregowda
Air india - NonRefund on Cancelled Flight Closed
Air India cancelled my flight ex Mumbai to Coimbatore on **th May due to ongoing pandemic but till now not refunded my fare nor is any response on my follow-up mails asking for refund. Their customer care numbers are not getting connected at al...
Jul 06, 2020 by sudheesh nair
Air india - Excess charges of luggage above limit Open
I have booked air ticket from Kolkata to Raipur in AI **** and AI **** travel date *.*.****.I have one luggage of weight ** kg *** gm.Air india staffs charged Rs **** at the rate of **** per kg.I try to convince them but all staff aggressively...
Jul 06, 2020 by vinod kumar sharma
Air india - Rescheduling Flight without any prior information Closed
I had booked ticket from Delhi to Patna for Date * July ****. I have been tracking your website since * month to know any updates regarding any cancellation and Rescheduling of my booked ticket.Till yesterday i.e.,* July **** I have not got any...
Jul 03, 2020 by virat kumar
Air india - Refund not processed post cancellation Open
This is a follow up email on the cancellation and Refund with reference to my booking H*YPS & ETicket ************* with the Air India Flight AI *** on **/**/**** to Delhi. Cancellation was done on **th June. No help till date....
Jul 02, 2020 by Krishna
Air india - Air India not refunding amount Closed
My flight got canceled, but didn't get any refund and communication from air india. I have send several reminder email called customer care but no help My details are as follows E-Ticket number starting with *** (** digits) : ************...
Jul 01, 2020 by Biswajit Nag
Air india - Non refund of cancelled tickets by Air India Closed
It is more than a month I had cancelled my following tickets through customer care but the money is yet to reach my bank account: LTC fare tickets: Delhi to Imphal MR NIMAI ADHIKARY ************* MRS SOMA ADHIKARY ************* Guwahati ...
Jun 25, 2020 by Nimai Adhikary
Air india - Money not refunded after flight cancellation Open
I had booked a two-way journey for my mother-in-law from Kolkata to London in January this year from Air-India. However, the travel couldn't happen because of the COVID lock-down. I had to cancel both the onward and return journey. I had cancel...
Jun 20, 2020 by Tapobrata Guha
Air india - Flight cancellation Open
Air India has cancelled my flight and mentioned about the full refund in the cancellation email. However they are forcing me to change the fly date now and I do not wish to travel. They are refunding my money as mentioned in the flight cancella...
Jun 18, 2020 by Jaideep Mourya
Air india - Air India Ticket Refund unable to travel due to COVID 19 Open
I had a Travel planned during COVID ** lockdown period. Due to lockdown all flights were canceled and travel was banned. Government itself guided all airlines to refund for booking during this lockdown period , but Air India is telling that...
Jun 16, 2020 by Shweta Saxena
Air india - Refund for flight ticket Closed
Requesting full refund on my flight tickets due to lockdown by government orders. I did not get any refund up till now. ...
May 09, 2020 by Manish Chandarana
Air india - Refund against Cancellation from Air India Open
I booked air ticket for Air India from Delhi to Kochi Journey date ** March ****. But on March ** they mailed me for informing that my flight cancelled due to operational reasons. As a result the company is not refunding my amount. I mailed the...
Apr 21, 2020 by Akhil Krishna A
Air india - Cancellation charges not waived for international air tickets for Coronavirus pandemic Open
We booked air tickets from India to Italy for May * and **. Under the current circumstances due to the coronavirus pandemic it is highly unlikely these flights will operate and it's uncertain when the situation in a Italy will normalize. The ai...
Apr 16, 2020 by Samarth Vasishtha
Air india - Air India not giving refund on cancellation of flight due to covid19 Closed
I have booking from Chennai to Chandigarh via Delhi on **th april in air india. They have cancelled all the flights till **th april because of covid-** pandemic & they are not giving any refund or credit voucher like other airlines. The only op...
Apr 11, 2020 by Yash Anand
Air india - Air india flight booking for may Closed
Kindly understand my issue and help. As I cannot travel in may due to coronavirus , kindly help me in providing credit note of below booking in May. E-Ticket number : ***-********** Traveler's last and first name: * adults * infant:...
Apr 11, 2020 by Kapil jain
Air india - Air India customer care not responding to booked tickets Open
I have booked my flight ticket in Indian Airlines from HYD to DUBAI on APR **th ****. I have sent out an email to the customer care team multiple times to get a confirmation on whether the flight is going to be operational or not. Its been * da...
Apr 07, 2020 by SRIKANTA PATRA
Air india - REFUND OF AMOUNT Airline PNR JZGCR flight No AI804 Closed
I was booked my ticket through udchalo in defence quota for ** Apr ** from Bangalore to Delhi. Due to COVID-** my leave was already cancelled as per instruction received form Govt of India. I am not able to move from Bangalore before ** May **....
Apr 06, 2020 by Ajay Kumar Rakesh
Air india - AirIndia domestic refund Open
I have Booked a flight from MAA to DEL PNR on Apr ** PNR number: J*KZ*. The Purpose of the booking was to attend my relative Marriage, Due to the current situation, it is hard to reach. I request them to refund the amount to my Bank acco...
Apr 02, 2020 by Mohan
Air india - Air india toronto to delhi flight Open
They are not respondin on cals and the flight is not operating.They are not responding upon the refund policy.We are completly frusted with hundreads of cals and in them few get connected but after maining a IVR hold timing for more then an Hou...
Mar 23, 2020 by Nikhil Amar Choudhary
Air india - Amount deducted but Seat not booked Closed
I have made a payment to book the seat in AIR India flight from Mumbai to London HeathRow,The amount is deducted but seat is not reserved.Air india is saying they have not received any payment towards that ticket as the ticket is not confirmed....
Mar 17, 2020 by Anusha Ginjupalli
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