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The Kottayam Consumer Court held Piccolo Weddings and its owner responsible for poor service in a wedding photography contract. The mistakes caused stress to the couple and spoiled their special memories.

Very recently, a couple named Dr Ostin Oomachen and Dr Kavya Santhosh P filed a complaint against Piccolo Wedding firm. The complainants had taken photography and videography services for their wedding held on May 19, 2024. They took a package of ₹95,000, which included candid photography, cinematography, helicam coverage, albums, raw video files, wedding reels, a highlight video, and wedding story USBs. They paid ₹80,000 in total, including an advance of ₹10,000 and ₹70,000 on the wedding day.

However, the complainants alleged that several promised services were not delivered. The helicam coverage was not provided on the wedding day and no prior intimation was given, depriving them of the opportunity to make alternative arrangements. They also pointed out that key deliverables were either delayed or not provided at all, including wedding reels, while the highlight video was delivered belatedly. The raw footage and soft copies were incomplete, missing important bride-side events. They further cited serious quality issues, including poor editing, lack of continuity, omission of significant ceremonies such as “Madhuram Veppu,” incomplete coverage of the holy mass, and loss of footage due to technical errors.

Being aggrieved by the situation, the complainant approached the Kottayam Consumer Court where the commission found that the complainants had fulfilled their contractual obligations, while the service provider failed to adhere to the agreed terms by delivering incomplete and defective outputs.

Accordingly, the Commission allowed the complaint and directed the opposite parties to refund ₹80,000 within 30 days, failing which it will carry interest at 9% per annum from May 19, 2024, until realisation. It also ordered the payment of ₹2.5 lakh as compensation for mental agony and ₹10,000 towards litigation costs. In case of default, the compensation amount will also attract interest at 9% per annum from the date of the order until realisation.

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The State Consumer Disputes Redressal Commission, Chandigarh, held Air India and Alhind Tours and Travels liable for deficiency in service for failing to inform the passenger of the flight cancellation.

In this case the complainant, Sohil Bhasin, filed a complaint against Air India and Alhind Tours who booked a flight ticket with Air India from New Delhi to Sharjah.

Upon arriving at Delhi Airport, the complainant found that the flight had been cancelled without prior notice. He was therefore compelled to purchase a new ticket for Rs. 6,075 after adjustment of the earlier fare. Owing to this delay, the complainant missed his scheduled meeting and consequently suffered a loss.

Aggrieved by the loss, he approached the Chandigarh District Consumer Commission, where the Commission partially allowed the complaint and held the travel agency liable, directing it to refund Rs. 6,075, pay Rs. 30,000 as compensation for mental agony, and Rs. 35,000 towards litigation costs, while dismissing the complaint against Air India. Seeking higher compensation, the complainant approached the Chandigarh State Consumer Commission.

Air India Limited accepted that the booking was made but said the refund was already given to the travel agent as per rules. It said that flight cancellations are allowed under DGCA rules and that it had informed the agent, who was supposed to tell the passenger. So, it denied any fault.

The airline also said that it had no direct deal with the passenger for refund or rebooking. Because of this, it claimed it should not be held responsible for the cancellation.

Alhind Tours and Travels Pvt. Ltd. stated that there is no privity of contract between the complainant and them. They contended that the complainant had actually availed services from Alhind & Middle East Travels LLC, Dubai, UAE, which is a separate and distinct legal entity, and therefore any liability would lie with the said entity and not with them.

The State Commission held that both the airline operator and the booking agent are jointly responsible for failing to inform the passenger regarding any flight cancellation. The Commission observed that the obligation to inform a passenger about a flight cancellation cannot be assigned in a manner that absolves one party at the expense of the other. It noted that while the airline bears the primary responsibility for operating the flight and communicating any cancellations, the travel agent also owes a duty of care to ensure that the passenger is duly informed, having issued the ticket and received payment.

Furthermore, the Commission noted that both Air India and the travel agent form part of the same chain of service and have access to the passenger’s contact details and booking information.

Accordingly, the Commission modified the order of the District Commission by holding both Air India Limited and Alhind Tours and Travels Pvt. Ltd. jointly and severally liable. It directed them to refund Rs. 6,075 along with interest at 9% per annum from the date of institution of the complaint to pay Rs. 1,00,000 as enhanced compensation for mental agony and harassment, and Rs. 35,000 towards litigation costs.

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The Sant Kabir Nagar District Consumer Court directed HDFC Life Insurance Company to pay ₹27.5 lakh as the insurance claim, along with 10% interest from January 4, 2024 (the date of death) until full payment, in a case related to loan insurance for a Fortuner vehicle.

The Court also ordered the company to pay an additional ₹2 lakh as compensation and ₹10,000 towards litigation expenses.

In this case the complainant Alim Khan and Azim Khan filed a complaint against HDFC Life Insurance Company, which had purchased a Fortuner car from Lucknow showroom for the price Rs 35 lakh 9 thousand.

He had taken out loan protection insurance for ₹275,000 when financing the vehicle. He regularly paid the premium of ₹68,113. His mother died on January 4, 2024. The insurance company, citing various illnesses, refused to pay the insurance amount. Frustrated, he was forced to file a case in Sant Kabir Nagar District Consumer Court.

After reviewing the documents and evidence filed on the case and hearing arguments from both sides, the court ruled against the insurance company, ordering the payment of the loan protection insurance amount of ₹275,000, along with 10% interest from the date of death, January 4, 2024, to the date of actual payment, within 60 days. Additionally, an additional ₹200,000 must be paid as compensation and ₹10,000 as litigation expenses.

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Bengaluru District Consumer Court ordered compensation to the passenger whose flight from Bangkok to Bengaluru became very disturbing when a hot food item reportedly spilled on him, leaving him shocked and uncomfortable mid-air.

In a recent case, a passenger named Sree Nayak filed a complaint against IndiGo Airlines, while traveling with his wife and daughter. About 15 minutes after the flight took off, a cabin crew member opened the overhead luggage bin above his seat. Suddenly, a packet of hot non-vegetarian curry fell down and spilled on him.

Nayak said the hot curry soaked his clothes and caused skin irritation. As a vegetarian, he also felt sick and uncomfortable due to the smell, which lasted for hours until he reached home. He said he could not change clothes or clean up properly during the flight and felt embarrassed as other passengers laughed. His clothes were badly stained, and he reportedly claimed that his bag and electronic items were damaged too.

Later, Nayak said the airline admitted the mistake over calls and emails and offered him a ₹5,000 travel voucher. He felt that this was not enough and approached the Bangalore District Consumer Court, asking for ₹5 lakh as compensation for mental stress and losses.

The airline argued that the incident was an accident and not intentional. It said the crew apologised, helped clean his clothes, and moved him to a better seat. The airline also said the compensation demand was too high.

After hearing both sides, the consumer court said the airline was responsible. It ruled that opening an overhead bin after take-off without ensuring safety was a service lapse. However, the court also noted that the passenger could not prove medical bills or major damage to his belongings.

On December 12, 2025, the court ordered the airline to pay ₹20,000 as compensation and ₹5,000 towards legal costs.

If you are facing issues with a defective product or service, use online platform like Voxya, trusted by 159k+ consumers across India. It helps consumers to get a replacement, refund, and compensation as soon as possible. If you are looking for a solution to your complaints then file a complaint now!

If you are looking for legal advice to resolve an Airline complaint

, then Talk To A Lawyer now!