Voxya – a platform for resolving consumer complaints

We have added a new section in our website for brands and companies. Now, companies can resolve consumer complaints online by creating an account at voxya platform. As we are getting more & more complaints daily from various parts of the country so we wanted to streamline the process of complaint resolution.

Now, any company official can register on behalf of company at voxya.com and can start resolving consumer complaints. If you are company and reading this, search for your company here and then click any consumer complaint to get the link to register your company at voxya.com. You need to have official company email address and other relevant company details in order to create company account. Once you submit the company registration form at voxya.com, we will verify details and will allow you an access. Please note that there will be manual approval for company accounts from our support team.

resolve online consumer complaints

We hope that this feature will help companies and consumers both to speed up the entire resolution process. Though no company has registered yet (as on date 10th Feb 2017) at voxya platform to resolve consumer complaints online but we hope that very soon we will start getting interest from brands.

RedBus online consumer complaint resolved

Hurrrray!! Once again we have successfully resolved a RedBus online consumer complaint by using our unique platform. On Monday, Rani Subramanian filed an online consumer complaint at Voxya.com against RedBus. She booked a bus ticket through RedBus to travel from Chennai to Tirunelveli and paid Rs.1799/- for the ticket. But due to some fault in the RedBus system she did not receive any e-ticket.

When she contacted support at RedBus they told that since confirmation of ticket was sent to her by the system so the amount cannot be refunded. She also tried to cancel the ticket at RedBus but it did not work. After trying everything, she decided to post online consumer complaint at voxya.com. You can check her original complaint posted here: http://voxya.com/view-complaint/e_ticket-not-issued-but-amount-debited-on-booking-bus-ticket/155

On receiving the RedBus online consumer complaint, we started a social media campaign and contacted RedBus. Also, like always, we requested customer to share her complaint via social media platform like Facebook and Twitter.

RedBus complaint resolved

Within just two days time, the customer received a refund from RedBus in her account and we have received a “Thank You” email from Rani Subramanian. Again we have successfully resolved another consumer complaint at our platform! We are happy that we are able to help consumers and resolve consumer complaints quickly 🙂

We resolve consumer complaints in India only

Three days ago we received a consumer complaint filed against the company Book Depository by someone named MYAITAZIN from Thailand. You can check the complaint here http://voxya.com/view-complaint/refund-not-received/152

Since the company, Book Depository, is based in United Kingdom so we had no means to resolve the complaint due to cross-border complexities. Though it is a good sign that consumers in other countries have started using and trusting our platform Voxya to resolve their complaints but due to limited resources, we would like to stick to resolving Indian consumer complaints only at this time. I hope it is in the interest of our platform initially. Later, if we have enough resources, we would love to help the consumers from other countries too.

Anyways, we immediately contacted the customer via email and told him that our platform is only available to the Indian consumers as of now. But as we love to help consumers so inspite of our limitations, we tried to contact Book Depository via email and sent customer’s complaint. Once again we are grateful to the customer that he found our platform worthy to submit his complaint. Though supporting consumer complaints from other countries is still not in our plan but who knows we may soon start our operations in other countries too. Keep posting your consumer complaints at voxya.com to keep us motivated!

How we resolved Pepperfry consumer complaint in just two days

We are happy to state that we have got one more success story to share. We have resolved Pepperfry consumer complaint within two days time. Last week a consumer, Amandeep Singh filed a complaint against Pepperfry – a famous online furniture store. The store was listing a bed with some misleading description about the storage space. Believing this misleading description, Mr. Singh ordered the bed at the online store and paid Rs.37173. Later he came to know that the bed does not have any storage inside the bed. He contacted Pepperfry support but they refused to cancel his order or refund his money saying that storage actually means he can use plank under the bed for storing things. This was simply unacceptable to the customer as storing under the bed can not be treated as in-built feature of the bed.

consumer complaint pepperfry
Pepperfry invoice describing the product

 

Finding no other alternate, he posted his complaint at Voxya.com – a platform to resolve consumer complaints quickly. We investigated the matter and found that customers complaint was genuine. The product page at Pepperfry has very misleading title showing the bed has a storage.

consumer complaint pepperfry
Actual product page at Pepperfry

 

On receiving the Pepperfry consumer complaint, we at Voxya. started a social media campaign and tried to contact Pepperfry. We also requested customer to share his complaint via social media. Immediately within just one days time, the customer received a call from Pepperfry’s CEO office and they canceled the order and refunded the money to the customer. So, we have resolved another consumer complaint at our platform! It is really nice that Pepperfry took immediate action on the matter and resolved the complaint quickly. We received a thank you email from the consumer and we feel happy that we were able to help 🙂

Thank you email from consumer thanking voxya.com for resolving his consumer complaint
Thank you email from consumer thanking voxya.com for resolving his consumer complaint

 

Though the complaint has been resolved by Pepperfry quickly but we will still request Pepperfry to modify the title and the description of this product listed at their store here https://www.pepperfry.com/bibiana-queen-bed-in-cherry-and-solid-grey-finish-by-casacraft-1478584.html. It looks that the details given on this product page are misleading and incorrect. Hope somebody at Pepperfry will look into this soon.