With over 2 million registered learners, UpGrad aims to revolutionize professional learning through its industry-relevant programs. However, despite its innovative courses and strong industry connections, some learners have faced issues which led them to file official complaints. If you want to learn about how to resolve UpGrad complaints keep reading further.
UpGrad is one of India’s leading online higher education platform that offers various master’s and certification courses in high-growth domains like Digital Marketing, Data Science, Product Management, etc. If you are struggling with an unresolved UpGrad complaint, this step-by-step guide will help you get it fixed conveniently.
What Are The Most Common UpGrad Complaints?
While complaints vary from case to case, some frequent grievances cited by UpGrad learners include the following:
– Course content not detailed or outdated
– Programme structure and module progression disjointed
– Assignment evaluations inconsistent or unfair
– Issues contacting student advisor
– Placement support not as expected
– Delayed refunds for dropped courses
So before complaining, check that your expectations match UpGrad’s advertised offerings and policies around course quality, refunds, job assistance, etc.
How To File An UpGrad Complaint?
Follow this step-by-step process to submit your grievance to UpGrad:
Use UpGrad’s Complaint Registration System
1. Log in to your UpGrad student account
2. Go to ‘Support’ and click ‘Complaint’
3. Select the appropriate Category and Sub-category
4. Share a detailed description of your complaint
5. Submit any files or images to support your complaint
6. Click ‘Submit Complaint’ once done
UpGrad aims to acknowledge complaints within 72 working hours after submission. However, actual resolution time can vary across cases since it involves internal coordination.
Escalate to Consumer Court or External Forums
The topic how to resolve UpGrad complaints is not complete, unless we mention external help that is available for consumers. If you have tried resolving your UpGrad complaint through their internal complaint registration system and through contacting their customer advocacy team but have yet to receive any satisfactory response for over two weeks despite regular follow-ups, it is time to escalate the matter externally.
At this stage, you should register a detailed complaint against UpGrad on reputed external consumer grievance forums like Voxya or even approach a Consumer Forum to file a case.
Sharing unresolved UpGrad complaints on credible third-party platforms applies much greater pressure on them to promptly investigate and address the pending issue on priority before it starts garnering public attention and hampering their online market reputation as a leading edtech provider.
What makes consumer forums so effective is that they have a structured external arbitration process for facilitating satisfactory closure of long-pending customer complaints against brands which fail to resolve internally within reasonable timelines. Registering a consumer complaint formally through such forums also builds a legitimate trail of your communication attempts with UpGrad to demonstrate your seriousness. Still not clear how to resolve UpGrad complaints, keep reading further.
When UpGrad realizes that the complaint can no longer be brushed under the carpet and now risks wider social media amplification, they are compelled to urgently assign senior team members to ensure the learner’s grievance reaches an amicable resolution as per the external arbitrator’s recommendations.
No edtech company wants their existing learners or prospects to see open complaints on popular forums since it dents their credibility. Moreover, consumer courts also have the authority to enforce binding resolutions if needed, failure of which can lead to legal consequences.
So before you decide to accept an unresolved UpGrad complaint, register your grievance on external forums or consumer court to seek intervention for equitable closure.
Contact UpGrad’s Customer Advocacy Team
You can also email (advocacy@upgrad.com) or call UpGrad’s dedicated customer advocacy team between 7 am – 6 pm, Monday to Friday, for complaint assistance.
Provide complete student details and elaborate grievances to help them investigate and resolve faster.
Conclusion
We hope this guide gives you suitable methods to learn how to resolve UpGrad complaints efficiently through their internal systems or external forums. Remember to share full student & course details and regularly follow up for quicker resolution.
Also read- https://voxya.com/stories/how-to-resolve-mercedes-benz-india-complaints/