There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private travel agencies in Bangalore, Pune, Mumbai, Kolkata etc, which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
1. Make My Trip
2. Yatra:
3. OYO:
4. GOIBIBO:
5. HappyEasyGo:
6. Thomas Cook:
7. Clear Trip:
8. Travel Guru:
9. Travel Triangle:
10. Travelocity India:
1. Tickets canceled, but money is not refunded:
2. No refund for flights canceled due to COVID-19 pandemic:
3. Partial refund for the flights canceled due to COVID-19:
4. No refund against booked packages:
5. Unable to connect with customer care service:
6. Fraudulent booking agents:
7. Rescheduling of flights due to COVID-19:
8. Over billing by travel companies:
1. File support ticket/send an email:
2. Call Customer support:
3. Report to the airlines/hotel directly:
4. Send Legal Notice:
5. File consumer forum case:
"The company immediately dispatched the vehicle within 3 days of receiving the legal notice from Voxya. Thanks to team Voxya as I have received the vehicle now. "
Binoy T
Complaint filed against: Byjus