Telecommunication (Telecom) Complaints in India

Telecom Complaints

Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.

The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.

Types of Telecom Complaints in India

The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.

So the question arises as to how to file a complaint against telecom companies?

How to resolve Telecom complaints?

So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:

1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :

Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)

Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100

2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.

3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.

Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).

4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.

Most Common Issue Reported for Telecom Complaints

Payment not credited

Wrong recharge/tariff

Changed plan

Network issues

SIM not activated

Sim port issues

Recharge not received

Airtel SIM not working (Airtel ) ^Open

I am currently in UAE and there is no network showing on my airtel mobile phone from the last ** days. I have been using the same phone for the last eleven years and paying the bill amount well in advance. An excess credit of Rs *** can be seen...

Aug 23, 2020 by JAYANT YAGNIK

Excess Bill Generated (Vodafone Idea) ^Open

Dear Sir/Ma’am, My Name is Himani Arora D/O of Sanjay Arora resident of H No – **, Lotus Enclave, Maulana Azad Society, Pitampura, ND-**. I am writing this to you in regards of Excess Mobile generated for Rs. *****/- against mobile no...

Aug 23, 2020 by Himani Arora

Wronge charges in mobile bill (VodafoneIdea) ^Open

श्रीमान सर वोडाफोनआईडिया ने देश के उपभोक्ताओं के साथ लूट मचा रखी है उपभोक्ता को बिना सूचित ब...

Aug 22, 2020 by parvezul haq

REG AGAIN CHEATING FRAUD MISGUIDE WITH CONSUMER BY AIRTEL COMPANY (Airtel ) ^Open

...

Aug 22, 2020 by MUKESH KAUSHIK

Cheating by customer care (Videocon) ^Open

I had registered a complaint for my washing machine on ** jul **.The complaint was attended on ** aug ** after repeated calls to customer care. The person took Rs *** service charge and could not diagnose the fault.He suspected the timer to be ...

Aug 21, 2020 by Praneeta

Wrong recharge of 5000 on my Airtel need refund (Airtel ) ^Open

My sister have recharged of rs. **** instead of transferring through phone pay by mistake, But no Airtel customer care is helping me here. I need a refund. Please help ...

Aug 21, 2020 by Prashant Gaikwad

speed is pathetic (Airtel ) ^Open

*g speed is around * mbps...

Aug 19, 2020 by Abhi meher yadav

Airtel SIM SWAP (Airtel ) ^Open

Sir/Madam, Subject: Airtel SIM Swapping and Illegal Online Transaction of Rs.*******.** from the Bank of India Cash Credit Account. On **-**-**** around **:** PM the Mobile Number received a SMS for SIM Swapping. ...

Aug 15, 2020 by Moorthi Kanagaraj

Fraudulent in number as ISD cgarges (Vodafone Billing) ^Open

Have been charged Rs *** against ISD charges which i have not done and is not registered in my phone log or true caller. They have waived off Rs *** which I'm. Not aware about after complaining but is not waiving off ISD charges. This is fake ...

Aug 13, 2020 by Sreeja sen

Unable to disconnect Airtel broadband fixed line (Airtel Broadband ) ^Open

Dear Team, I admit i had good internet service with Airtel all these years. However when it comes to disconnecting the service, I'm unable to go past Interactive Voice Response (IVR) to submit my cancellation request. Airtel has made is imp...

Aug 13, 2020 by Sathese

Money debited from my Bank account HDFC Bank but not loaded in my Airtel wallet Mahalakshmi (Airtel ) ^Open

I used Airtel thanks app to pay my electricity bill on Aug **th **** but transaction failed still my Airtel wallet got debited for the bill amount Rs.***.Please reload my money ASAP to pay my bill on time.I am really upset with your customer su...

Aug 13, 2020 by D. Mahalakshmi

Landline phone not working (Airtel ) ^Open

We are Airtel landline customers for the last ** years or so with our telephone number being ****-*******. Frequently our landline number mentioned above goes out of order. For example, as of now, the same is not functioning for the last * w...

Aug 13, 2020 by Samskriti Foundation

Airtel Netwrok issue Call drop Call connection issues internet (Airtel ) ^Open

ticket was raised on *rd July but its over * month, no resolution . Similar ticket was raised in Dec ****, ticket got closed without resolution then again feb ** ticket was raised but no resolution . Mail sent to Appellate as well as Nodal offi...

Aug 13, 2020 by Ashish mishra

Rised a complain from past 6 months no a single action taken (Airtel ) ^Open

From past * - * months we are facing internet problems. I have several times complained to the costumer care (***) and from the AIRTEL THANKS app . AIRTEL says no more complain from the costumer because they believe they deliver the best ser...

Aug 12, 2020 by Deepesh Jain

SHIFTING ISSUE (Airtel ) ^Open

I HAD A NEW BROADBAND CONNECTION OF AIRTLE BUT AFTER * DAYS I HAVE TO SHIFT MY SHOP ON ** JULY **** AND I REQUESTED WITH AIRTLE THANKS AAP TO SHIFT MY CONNECTION TO MY NEW SHOP ADDRESS BUT TILL DATE AIRTLE IS NOT RESPONDING US AND DAILY WE...

Aug 12, 2020 by AYUSH PANWAR

Wong billing by Jio (Jio) ^Open

In spite of making full payment as per bill jio is giving wrong bill and adding overdues charges as well ...

Aug 12, 2020 by Abhishek Mani

Wrong amount recharged to videocon Reverse payment regards (Videocon D2h) ^Open

Dear sir/madam On **.**.**** i paid wrongly Rs ***** instead of ***.** to a videocon d*h reacharge. And I raised complaint regarding reverse payment in videocon customer care through e-mail but still my amount not credited to my credit card. S...

Aug 12, 2020 by C Michaelraj

No Internet No refund (Joister Connect) ^Open

I have joined Joister broadband services on **/**/****.The plan I choose was **mbps.My speed reduced from December and from **th June I am not getting internet.I request refund but the main branch is saying your local branch is not responding.S...

Aug 12, 2020 by ROHAN CHANDELE

Connection not provided after Payment (Airtel ) ^Open

I have made payment of INR **** for airtel broadband connection ** Mbps ***/month plan to be installed at my home location. Its been more than * days since my payment has been submitted and no one came for the installation from Airtel. The airt...

Aug 07, 2020 by sanket parmar

Not able to access premium content of after a recharge of 599 (Airtel ) ^Open

Hello Team, I recharged with *** via airt thanks app yesterday being a gold customer. I am not able to access the premium content of zee* which is a benefit post recharge. Kindly escalate the issue as the response from airtel team is not satis...

Aug 07, 2020 by Rehana

Fraudulent billing by Airtel (Airtel ) ^Closed

Airtel customer case raised complaint number: ********** Extra charges about **** (**** + *** tax) have been added to my monthly bill for internet plan which I never activated. **th March I got a call from Airtel about my number being a part o...

May 23, 2019 by VAISHALI PAWAR

Transaction not reverted back inspite of explaining to 10's of representatives (Airtel ) ^Closed

Would like to describe here the amount of carelessness and incompetence towards resolving the consumer's issues by Airtel customer care representatives and the amount of mental torture which customers have to go through because of this incompet...

May 20, 2019 by Sunil Kumar Singla

Unwanted bills generated (Idea Cellular Limited ) ^Closed

I am using this idea postpaid connection. I have network issue on the second month of the billing. I have called the customer care people. They said that they took complaint informed me resolution provide in the next ** hours. I called after * ...

May 17, 2019 by Devarakonda sagar

Business deal hampered due to not coming incoming calls (Airtel ) ^Closed

I am a customer of Airtel from last * years and always paid the bill on time. I was facing issue regarding incoming from last * months which I have already communicated to Airtel customer care *-* times and also visited Airtel outlet *-*. But d...

May 16, 2019 by Pankaj Kumar Singh

Refund not received (Vodafone India) ^Closed

Really the worst experience with Vodafone. Complain of service registration no: ********* is still not resolved. Promised to resolve by **nd March. Visited Vodafone store and called customer service a lot of times. But Vodafone is pathetic. St...

May 16, 2019 by Niteen Sonawane

3G services not working since April 02 2019 despite repeated complaints (Vodafone Idea Limited) ^Closed

I have an idea number. I have been using it for almost a year with a *g phone set & had no complaint in regards to speed till March **, ****. I received the GPRS settings from idea stating that for a better speed I should install them. I did an...

May 15, 2019 by Vijay Vir Rana

Wrong caller tune activation (Bsnl Bharat Sanchar Nigam Limited) ^Closed

I call customer care and said him to activate Duniyaa song from the Movie Luka Chuppi. I told him the movie name * to * times. But he activated old Duniya song. What the hell the company is doing are the faking people if the customer is saying ...

May 14, 2019 by Chetan Yashwant Patil

All the features of International roaming not activated (Vodafone Idea) ^Closed

I have a Vodafone number. I have been using this number for the last ** years. I had activated international roaming on **th April **** for * days. I was travelling to Singapore. Vodafone activated my international roaming with the plan of Rs...

May 07, 2019 by Nilesh Patil

Charging for SIM replacement/duplicate sim (Airtel ) ^Closed

I lost my mobile so I blocked my Airtel mobile number. I visited the nearest customer care for SIM replacement/duplicate SIM. They asked me to pay ***/- which is unfair. They refused to listen asked to go to Mahbubnagar/Hyderabad which is **/**...

May 07, 2019 by Anil Kumar P

HD video streaming issue (Sony Pictures Networks India Pvt. Ltd. ) ^Closed

Despite having premium membership I am not able to get HD video streaming even though I have ** Mbps network bandwidth. All other network is streaming fine like Youtube, Amazon Prime, Netflix. Please return my money back....

May 05, 2019 by Rashmi Singh

Issue in the network (Airtel ) ^Closed

No amount for the loss of loved ones. I was not able to get the news of my cousin's mother's demise because of this network issue and it has been more than * months and no one is resolving this....

May 04, 2019 by Aditya Sharda

Issues in the network (Airtel ) ^Closed

I have contacted customer care many times regarding the network problem. They try to make me fool. They told each and every time that there is a technical issue we are trying to solve it. What should I do so that my network service will improve...

May 03, 2019 by Bikash sarma

Wrong billing for data use (Airtel ) ^Closed

My number was wrongly billed for over Rs *.* lakhs for data usage during on the pretext of international roaming. There were no calls received or made. I used hotel wifi and another local SIM card for data use. When I got in touch with customer...

May 02, 2019 by Kavya C

Billing fraud regarding international roaming (Airtel ) ^Closed

It's a case of fraud. I deactivated the international roaming. Airtel again activated the same on my number. When you receive incoming calls while travelling abroad, you don't get any information from which SIM you are getting calls from (Local...

May 02, 2019 by KAPIL MADAAN

Cheated and misguided by the executive (Idea Cellular Limited ) ^Closed

This is to inform you that I have been cheated & misguided by the executive of IDEA cellular (Ms Renu - **********/**********). They sold me the wrong plan IDEA postpaid plan intentionally due to which I and my family is suffering. I want prope...

May 01, 2019 by VINEET AGRAWAL

Fake promises of 4G (Jio Telecom) ^Closed

As we see that Jio telecom announced the *g network in India. Therefore I bought a Jio sim for my *g mobile and recharge *** in every * months. But in reality, the network is going down day by day i.e downloading speed of **/** kbps and uploadi...

May 01, 2019 by Varun singh

Network not available (Jio) ^Closed

Ever since I've taken this sim card, there's hardly any network that I get and since last * days, there's no network. Like literally no service on outgoing/ incoming calls inspite of the validity of the recharge pack....

Apr 27, 2019 by Pragya Golchha

Issues in signal (Airtel ) ^Closed

I have been experiencing constant connectivity issues in Sector **, Noida where I live. Despite raising the concern to them multiple times, they keep putting off my phone by saying that they are installing a new tower around this area within a ...

Apr 23, 2019 by Madhav Gulati

Issues in security (Airtel Communications) ^Closed

I was on the call with airtel agent due to my unresolved issue around **:** am on ** April ****. The customer service agent has passed my number to someone else from his company and they have called me personal and abused me to disconnect the c...

Apr 23, 2019 by Sukumar

Refund not provided (Vodafone India) ^Closed

Type Prepaid. Complaint no raised with Vodafone **********. My data internet is not working plus getting issues in calling in the network. I contacted the company they responded by saying there is a network connection problem in my area and sho...

Apr 22, 2019 by Ayush