Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
![telecom complaints in India](https://voxya.com/img/resolve-complaints-at-voxya.webp)
Types of Telecom Complaints in India
The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
How to resolve Telecom complaints?
So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
1. Contact Telecom Company:
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
2. Contact Nodal Oficer:
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
3. Report to Government:
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
4. Send Legal Notice:
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Recharged amount detected twice but not yet refunded (Airtel ) Open
I have recharged for Rs **** which is an international roaming pack by then I got a message saying that the pack didn't get activated. However the amount has been deducted. I called immediately to customer care and they said the pack will get a...
Dec 28, 2020 by Swapna
Refund not received (Bharti Airtel) Open
The company generated a refund of **** on **st november, which was supposed to be credited in *-** business day. But it's ** December today i haven't received any refund. The customer cares asked me to send the bank statements , i did that too....
Dec 28, 2020 by Divyank
Amount not refunded from JioFiber (Jio Comnication ) Open
Dear Sir / Madam, I requested for Jiofiber connection which was rejected due to incompleted or mismatch in documentation process and I got received msg for refund of the amount within ** days but still amount not credited to my account hence...
Dec 26, 2020 by NAGAR MAJITHIYA
Customer care service (BSNL) Open
I made a recharge of *** plan on my bsnl GSM no. ********** on ** Dec ** however my phone is not working yet neither they are showing any fault against my number i tried to contact the customer care service *** times but no response from them j...
Dec 26, 2020 by Sayar Ahmad Khan
Airtel broadband A big fraud (Airtel ) Open
I am resident of Palwal, Haryana-******. On **sept, **** i paid Rs.**** to airtel broadband dealer Suresh Gupta for installation and * months advance rental of Airtel broadband. On *st october **** my broadband was installed with application nu...
Dec 25, 2020 by Anshul dureja
Internet not working since November (Airtel ) Open
I have been severely distressed by Airtel and facing discrimination aswell. Please advise on next steps. Details of the case are as below: *) Airtel fibre connection is down is November **th **** for me. *) I logged several complaints. *...
Dec 21, 2020 by ABHISHEK VINOD GODRE
Illegal mobile no generation without any prior information (Vodafone Idea Limited) Open
I have a connection with vi with this no. **********. All was going well but from **** Im receiving sim cards without any documents. And I charged for their connections. I'm using their connections only * number one primary and second for fami...
Dec 20, 2020 by Madhur ponkiya
Charged wrong bill on international roaming (Airtel ) Open
i have been charged ***** rupees extra on my two months bill on airtel international roaming, even when i have activated my plan of **** for * month on **th september, and recieved a conformation message that your * month is activated,they have...
Dec 18, 2020 by abdul danish
Bad Connection (Reliance Jio Digital Services Private Limited) Open
I bought a new jio SIM card * months ago and right from the very first day the network connection is like worst one I can only run what's app through such slow connection. I am a college student and due to such crappy network I am not able to a...
Dec 18, 2020 by Adhisha
Network related problem (Airtel ) Open
In our area (Manda Road Railway Station) network of airtel is very weak and I have complained so many time to the airtel customer care but they were not responding. ...
Dec 12, 2020 by RAJESH KUMAR
Recharged for 558 but they started 598 plan without my consent (Airtel India) Open
My airtel number is ********** My case is really different from the rest of complains. I recharged for ***,for * days it worked fine . I got * gb data. But after * days AIRTEL changed my plan to ₹*** which gives *.* data per day. Now I t...
Dec 04, 2020 by Amrinder Singh
Sim card issue (Airtel ) Open
I have tried to add my prepaid number to my existing postpaid. While doing that are facing an issue that time I have complaint to the Airtel executive which they have said me that I will be getting the solution within a day. It's been a month I...
Nov 26, 2020 by Vigneshwar Saravanan
Plan value more than real value of plan (Airtel ) Open
Airtel is charging me *** for a plan which is ***. I have two airtel numbers. Both were upgraded in September. But one number was upgraded to *** and another to ***. My frds nos who were on same ** plan also had plan upgraded to ***. I contacte...
Nov 20, 2020 by Neha
Fraud by Vi for NOT GIVING SERVICE as COMMITTED (Vodafone And Idea) Open
Vi Appellate Mobile Number : ********** Complaint against : Vi( Vodafone ) Complaint is reopened against the FRAUD offers and not giving committed service by Vi There has been a complaint with Vodafone for Not giving the benefit of ZEE*...
Nov 12, 2020 by Subhodeep Ganguly
Network Issue (Hafeezuddin Ahmed) Open
These days the Vodafone network is worst either there is network issue or internet slowness issue. I am using Vodafone service for almost ** years and gradually the impression I had has gone down. There's one meme I saw it says "I don't have to...
Nov 04, 2020 by Hafeezuddin Ahmed
Network issue (Jio) Open
I am the customer of jio facing network problems from so many months in my location ..especially calls are dropping like anything and i am unable to browse the internet also this is the problem not only for me it is the problem of entire villag...
Nov 03, 2020 by Ajay
IPHONE PRE BOOKING (Airtel ) Open
I saw an add on airtel thanks app on **th October **** and pre booked iphone ** pro *** gb pacific blue MRP ***** RUPEES And paid booking amount ***, on **th October i receive a mail your amount is being refunded and I immediately wrote an mai...
Oct 29, 2020 by Karthik Kumar NC
Airtel broadband not refunding money (Airtel ) Open
Hi, This is Anand, I had requested for a broadband connection couple of weeks back. A guy has come to my place and collected money and necessary documents on *th October. It has been * weeks now still no installation, no updates and no refund t...
Oct 27, 2020 by Anand Kumar S
Network issue (Vodafone And Idea) Open
I raised complaint that indoor *G network is not working since mid of Feb. due to covid situation i waited for *-* months to resolve it. Again from Jun *st week on wards i'm complaining twice a month(because they ask ** days to solve the issue)...
Oct 26, 2020 by Hariharan V
Disconnected service during COVID without notice and reassigned phone number linked to Aadhar to ano (Airtel ) Open
AirTel disconnected service to my mobile, the number of which is linked to many of my on-line services (health care, IT, debit cards, banking, Govt services like MCH, Power, Water, Municipality, Senior Citizen), including Aadhar without prior n...
Oct 24, 2020 by Suresh Marisetty
Misguided about migration of prepaid to postpaid (Airtel ) Closed
I was misguided about migrating prepaid to postpaid online, for which i travelled *** km and there was some issue with thereonline services. when i contact cutomer care multiple times they say they can't help i have to go to airtel office whic...
Dec 01, 2019 by Shushank sharma
Mobile recharge not activated (BSNL Mobile recharge) Closed
I have made a payment of Rs..**/ through my bank account online for top up of BSNL mobile no.********** on **/**/****. But top up not activated, So please kindly return the money to my bank account. In your site it is clearly mentioned that ...
Nov 28, 2019 by K M Raveendran
Recharge Fraud by Airtel (Airtel Bharti ) Closed
I did recharge of my airtel prepaid number ********** with Rs. ****/- for *** days validity, through airtel app and the plan detail was not saying that this recharge will collapse with existing plan. Now my existing plan which was valid till **...
Nov 27, 2019 by Vijay
Overcharging of international roaming (Airtel ) Closed
I booked an international roaming pack before going on a ** day trip to europe. I couldnt use my internet for even one second while on the trip, I complained from there to airtel as well. Yet, when I received the bill, they claim that I used **...
Nov 23, 2019 by Anmol Kalra
Not able to use services after recharge (Airtel ) Closed
I recharged for x amount and im unable to use any services.I called customer care they didnt resolve my problem.This is frustrating....
Nov 23, 2019 by Kishan
Beware from Airtel Scam (Airtel Bharti Company) Closed
Beware from Airtel Scam We have applied for Airtel Fiber connection at our Pitampura Premises, One of Airtel Employee Mr. Daksh, Sale ID - DB*C*****, Mobile no., **********, came into our office on **th OCT ****, for Airtel Fibre connection ...
Nov 22, 2019 by Sumit singh
International Roaming Charged without going out of country (Bharti Airtel) Closed
Dear Team, I have received an airtel bill of INR ****.** for this month i.e, from **.**.**** - **.**.****. When I have been through the details of bill found that the one time charges of ****.** has been charged against international roam...
Nov 21, 2019 by UMESH KUMAR DEWANGAN
Internet Conectivity issue (Airtel Bharti ) Closed
My name is ritik and i am airtel prepaid user. I complained regarding to slow internet connectivity. ** to ** days ago but not responding to yourself. I am very dispointed with your service and customer support. If you can not help me i chang...
Nov 21, 2019 by Ritik Chhipa
SIM Stopped working (Airtel Bharti ) Closed
My father using AIRTEL number from past ** years, the sim was bought in MP. Recently, during his personal visit to banglore, he tried doing a recharge which did not work. On visit to Airtel customer care office, they changed the sim card and s...
Nov 21, 2019 by Shiju
Invalid Charges laid (Airtel ) Closed
I am facing billing issues continuously from past * months. Even after raising ticket every month it's getting repeated, from past several months I'm getting wrong bill for the charges I've not done in Usage over pack section, this month als...
Nov 20, 2019 by Sagar C
Recharge was not done but the amount was deducted (Airtel ) Closed
My recharge was not done but the amount from my bank account was deducted plz refund my amount ...
Nov 20, 2019 by ABINAYA
High rated plans activated (Airtel mobile) Closed
Airtel is with out information active the *** plan so stop the service Airtel is not agree. ...
Nov 19, 2019 by Girish Donni
No network in sim (Airtel ) Closed
I just bought airtel sim yesterday. In open signal they told me i will get best network and speed, but i lost my network completely in my house. Even i am not able to call anyone they cheat me. Help me please...
Nov 19, 2019 by Abhay Raval
Network issues by Airtel (Airtel ) Closed
I have had Airtel for the last * Years. For the last * yrs I have been facing network issues. I have tried escalations, Social Media etc..but there was just robotic Excuses Given. I have been having signal issues from my residence for the last ...
Nov 19, 2019 by Dom
Recharge with no benefits (Jio prepaid) Closed
We just migratred to different place where i realised jio net work is poor, i required porting number and they called me before i do porting documents, and said we are processing the new tower in your area, and i waited for * years bcoz i a go ...
Nov 18, 2019 by Akshay
New sim not provided (Airtel ) Closed
Airtel customer care person called and confirmed my address and told me that tour sim will be deliver to you within * working days. But it's been * months now. And moreover they stop internet service for a period of time whenever they want. If ...
Nov 12, 2019 by Rohit Sharma
Internet and SMS services blocked by JIO (Reliance Jio Infocomm Limited) Closed
From *th November internet and sms services has been blocked in Haryana by Reliance Jio Infocomm Limited, upon asking for reason they are just saying "As per government instructions". They are not providing reason behind the same and providing ...
Nov 11, 2019 by Manish Jha
Service not activated (Vodafone) Closed
I order new vodafone sim via vodafone app, its already more than ** hours, my service are not activated ....
Nov 10, 2019 by Chandra Shekhar
Postpaid Sim not activated after address verification (Airtel ) Closed
After address verification today ,Airtel customer care number +************ called me to verify my company name and designation .this was surprising as I was not told about such a verification at all .I refused to share details about my company...
Nov 05, 2019 by Tara
Postpaid Bill issue (Airtel Bharti Company) Closed
I paid bill of *** in sept, but still airtel is claiming that they have not recived the amount. I contacted my bank and biller. I have provided them the transaction Id.The amount has been successfully processed from thier end. Now my outgoing a...
Nov 05, 2019 by Airtel Customer
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's