Real Estate Complaints

Buying real estate is a big decision, isn’t it? And it surely does not happen every day and we buy it with lots of hope and excitement inside us.

No one likes to get cheated or even face any difficulties after spending so much. But, what to do if your real estate company isn’t delivering as per its promise to you?

What if you don’t get what was promised or the possession is being constantly delayed? Do you know the answer? No? Don’t worry you are at the right place!

This article will explain:

- What are real-estate complaints?
- What are some of the famous real estate companies in India?
- Types of real estate complaints. (Most common issues reported)
- How to resolve your real estate complaints?

Yes, this article will solve these questions, So sit back, relax, and continue reading! So let’s start with the most basic question, what are real estate complaints?

The term ‘Real Estate’ refers to the property consisting of land, and any structure or buildings on it. It involves the purchase, sale and development of land, residential and non residential buildings.

Buying or selling of house/property is one the biggest decisions a person has to take in his life and for this people generally look for agents/brokers. The Real Estate agents/brokers have an in-depth knowledge of all the available properties in and around their domain.

However, there are many agents/brokers who make wrong use of this information. They make promises to their client and in return deliver them nothing and in this way trap them. Real Estate fraud is one of the most commonly occurring frauds in India.

Real Estate fraud/scam occurs when an individual or an agency uses false/wrong information for any real estate related transactions. The most common types of Real Estate complaints include False promises, Delayed Approvals, Mortgage fraud, Foreclosure fraud, title fraud and Value fraud.

Mortgage fraud refers to the omission of crucial information related to the real estate property which can result in fraudulent transactions.

Title fraud happens when the ownership(title) of the property is falsely changed. For instance, one person sells the property to another person by claiming to be the owner of the house.

Value fraud occurs when the buyer is misinformed about the real/actual value of the property.

Famous Real Estate Companies of India

Presently the real estate industry of India is at $170 Billion and is constantly rising. Below are some of the famous players of this industry.

DLF Ltd:
It was founded by Chaudhary Raghvendra Singh in 1946. They started by creating 22 urban colonies in Delhi. Today DLF is the largest real estate company in India which is publicly listed. They have their possessions in 15 states and 24 cities.

Prestige Estates Projects Ltd:
Founded in 1986, They are currently one of the top real estate companies of Chennai. They have completed over 210 projects covering 80 million sq ft. The company is operating in the southern part of India and has its projects in cities like Chennai, Hyderabad, Kochi, Mysore, Mangalore, and Goa.

NBCC India Ltd:
It was founded in 1960 as the Govt. of India civil engineering enterprise. Having headquarters in Delhi they have a revenue of Rs 6,384 Cr with a profit of 227 Cr and a sales growth rate of 19.5% in the last 3 years.

Indiabulls Real Estate Ltd:
In commercial and residential properties, Indiabulls real estate stands for its excellence and luxury. They are also one of the largest real estate companies in Chennai. Having a revenue of Rs. 5,015 crores they clocked profits of 493 crores.

Brigade Enterprises Ltd:
Founded in 1986, they have their projects in Bengaluru, Mysuru, Mangaluru, Hyderabad, Chennai, and Kochi. Having a revenue of Rs. 2,973 crores they clocked profits of 427 crores with a sales growth rate of 13.41%.

Oberoi Realty Ltd:
Oberoi Realty is one of the best real estate companies in Mumbai. They have made a significant difference in the ease, comfort, and efficiency of the people who trusted them and choose to live in their possessions.

Phoenix Mills Ltd:
Phoenix Mills are extremely popular for building mega retail malls, entertainment complexes, commercial spaces, or hospitality units. With revenue of Rs. 2,194 crores the clocked a profit of 504 crores. They have their possessions in Mumbai, Bengaluru, Chennai, Pune, Agra, Indore, Lucknow, Bareilly & Ahmedabad.

Godrej Properties Ltd:
Godrej is continuing its excellence with a 122-year-old legacy! In 2010 they did an IPO which raised $100 Million. Having a revenue of Rs. 2,322 crores they clocked profits of 319 crores. Godrej stood 2nd in Asia and 5th in the world in Global real estate sustainability benchmarking.

Omaxe Ltd:
Mr. Rohtas Goel started Omaxe in 1987. Rohtas was a first-generation entrepreneur and a civil engineer. In 2007 they got listed in both BSE and NSE. With revenue of Rs. 1,146 crores they clocked profits of Rs. 50 crores.

Sunteck Realty Ltd:
They are a Mumbai based real estate company that delivers exceptional projects in the luxury and the ultra-luxury segment. In 4 years the company managed to complete 6 projects. With revenue of Rs. 774 crores they clocked profits of 171 crores.

Yes, these were some of the most popular real estate companies of India and I believe you may probably have come across these companies at least once. But sometimes people face issues even with the most popular or the best in class.

Real estate frauds have constantly been rising and strict actions are the need of the hour so now let’s see some of the most common real estate complaints seen among the peers.

Most Common Issue Reported for Real Estate Complaints

Refund not given:
The most common issue seen is that the people don’t receive their refunds. Thousands of consumers from cities like Bangalore, Mumbai, Pune, Kolkata, New Delhi etc. have added a complaint on Voxya about how their real estate company is not providing a refund of the security deposit.

Some companies are even asking for more money to close the account. Lots of people suffer from this problem as the company doesn't provide the refund and the customer support even stops replying to the customer or in most cases never gives a satisfactory reply.

Delay in Possession:
Do you like fake promises? No one does! And imagine dreaming to shift to your new home but every time the date arrives the real estate company delays the possession. That makes you feel angry, doesn't it?

Delay in possession is one of the most seen complaints in big cities like Bengaluru, Mumbai & Pune, and is often done by some of the most popular builders. People spend insane amounts of money on their homes and some even take loans. Consumers on Voxya have shown how they have been cheated and no one is listening to them now.

False Commitments:
Imagine being promised to get spacious rooms with roof top windows and an open balcony. You can already sense the calmness and the happiness of your own home, can’t you? But what if you get the opposite of what is being promised?

False commitments are also a very popular complaint type while listening to consumers against real estate companies. Lots of people have received incomplete work and some received the exact opposite of what was being promised to them!

Hidden Charges:
Let’s accept it, no one likes the hidden charges instead in financial transactions we all love transparency. On Voxya people have shared their stories of how at the time of possession they were not given the key to the house and an extra hidden charge was asked!

Builder not responding:
Good customer support is what a lot of potential customers seek in a company and bad customer support is the biggest red flag for a lot of people. On Voxya we have seen a lot of complaints where people are expressing how at the time of need the builder stopped responding and showed absolute pathetic customer support.

As we have seen the most possible disputes, let’s see how you can resolve them. You can see more specific complaints that people have on Voxya's website.

How to Resolve Real Estate Complaints?

So what steps can be taken to prevent such Real Estate issues? Firstly you should read each and every agreement document in detail carefully. You should avoid rushing and finalizing the details. You should do a thorough background check of the builder/agents/brokers prior to signing the contract.

Moreover, getting an appraisal of the property helps you to get the fair value of the property. Finally, you should not be lured by their verbal promises. Rather, you should have them in writing on printed paper so that you can use it as evidence if required further.

Step 1: File a formal complaint with your Builder
You can send a written complaint to your Builder with all the supporting documents that you have. The contact details of all the builders are available on the documents that you receive from them or their website contact pages. The company should address your issue in 15 days, incase of not getting the issue resolved or if you are not satisfied with the solution, you can move to the next step.

Step 2: File a complaint in RERA
If the project is registered with RERA then you can file a complaint in RERA. Filing a complaint in RERA is easier than before. Now you can save yourself from all the hassle. Now Anyone can file a complaint on RERA’s website. Here’s a step by step procedure for you to file a complaint:

Go to your state official website. On the portal search for the complaint registration page and find the link to file a complaint.

Click on the registration link and fill all the necessary details. You will need details like Name, address, contact details and project details.

Once the form is fully filled one needs to pay a fee of Rs. 1000 or Rs. 5000 in case of filing complaints before the Adjudicating Officer.

Step 3: Take your Builder to the consumer court
If the project is not registered in RERA then you can file a case in consumer forum. To raise a complaint below are the steps that you need to follow:

Send a Legal notice:
A complainant must issue a formal notice to the real estate company before filing a complaint in the consumer court. As per the norms, the consumer must inform the builder about the things bothering him/her. If the developer doesn't resolve the issue and doesn't give a satisfactory answer you can proceed with your process.

File a Consumer case:
In case of not getting a satisfactory response or no response at all, you can go ahead to submit your complaint at the consumer court.

A consumer can file a complaint about Forfeiture of the amount, cancellation of the project, enhanced external development charges, hidden charges, any alteration in land use, layout plan or structures, fraud in the booking of your property, construction on unauthorized land, construction without obtaining requisite approvals, sub-standard construction quality, not providing completion certificate or delayed possessions.

Once you have completed all the form works you can go ahead and pay the fees. A complainant needs to pay the fees according to the category to which he/she belongs to.

If the complaint is worth less than 20 lakhs then it will be addressed by the district consumer disputes redressal forum. The fee for filing a complaint in this category is Rs. 100 to 500.

If the value of the property is above 20 lakhs then the issue will be addressed by the State consumer dispute redressal commission.

If the value of the property is above 1 crore then the National consumer disputes redressal commission will address the issue.

How to track a complaint filed in the consumer court?

A complaint once filed in the consumer court can also be tracked on the consumer court website.

To access the status of the complaint the following details will be required:
Docket number
Registered mobile number

If you are finding all this information overwhelming and can’t manage to do it all alone then let Voxya help you strengthen your voice and solve disputes from your side.

Let’s Conclude this:
Buying real estate is already a hectic task and getting troubles over them is an absolute nightmare. We know no one likes that feeling that’s exactly why we build Voxya!

In this article we saw, What are real estate complaints? Famous real estate companies in India, Types of real estate complaints, and How to resolve the complaints?

Voxya is a unique platform for resolving consumer complaints against brands quickly. We help consumers in fighting against injustice, fraud, and lousy customer service.

We use social media, business networks, and legal frameworks to resolve consumer disputes. We take every consumer complaint personally and ensure that we do everything that we can to get the consumer complaints resolved.

So why take so much trouble, If you have the solution just some clicks away! Get your complaint sorted. File your Complaint at Voxya now!

Most Common Issue Reported for Real Estate Complaints

Fake Project

Delay in possession

Builder not responding

Refund not given

False commitment

Hidden Charges

Colive false Final settlement (Colive Bangalore) ^Open

I booked a room in Colive PG from March, at the beginning my rent was **k pm but then suddenly by giving ** days notice they raised it to**k, which I was not told before. The guy from whom I booked the room said the rent would be **k for three ...

Jul 16, 2022 by Adarsh Maurya

NO BROKER COMPANY FAKE CHEATING SERVICE SCAM FOR BUYERS (No Broker) ^Open

This is regarding my house which I put up for sale in Mohan Suburbia on **th May **** after i was recurringly called by No broker's Tele-caller Pankaj Yadav (This is the name he told me). There is no dearth of buyers for my property, but gettin...

Jul 09, 2022 by Devashish P Roy

Refund not credited (Oyo) ^Open

I booked a room with oyo on **th of june **** at Himachal pradesh . But when i reached there and called them they told me that they dont have any room for me. After a long discussion i told them to refund my money , they agreed for the same but...

Jun 13, 2022 by rohit singh

Ramakrishna Housing Pvt Ltd Vijayawada Project Not completed and calls not attended and stalled cons (Ramakrishna Housing Pvt Ltd Vijayawada) ^Open

Possession date of RERA registered project expired on January ****, grace period January **** completed. No construction activity on the project, no possession and not refunding the amount ( paid **% ). Stalled project no construction activity...

May 23, 2022 by Venkata Mahesh Kotipalli

Money refund (Mangalam vatika gorakhpur ) ^Open

I have booked this marriage hall in ****, but could not use it for my marriage due to COVID, I have requested the person to refund the amount as I have informed him prior, but he isn't ready to refund any penny ...

May 11, 2022 by Pooja Gupta

Hostel Rent and Deposit not refunded (Hooliv Anaya) ^Open

Term *- Check in Property on *nd Jan. Check out Property on *th Jan. with all luggage due to lockdown (Govt. Restrictions to stop offline collage). Term *- Check in Property on **th Feb. and Check out Property on *th Mar. with all luggage by ...

May 07, 2022 by Parag

Sale deed not being executed (Shwas Homes Pvt Ltd Kochi) ^Open

Builder avoiding to register sale deed. ...

Apr 20, 2022 by Alim abubakar chagla

Zolo denying Cupboard Keys (Zolo Stays ) ^Open

Zolo Italia (KK Nagar, Chennai) hasn't provided me any cupboard gets for the safety of my belongings and their policy says that they are not responsible for personal belongings. Also they have the room key set which I hold as well. Where is...

Apr 12, 2022 by Revanth Raghupatruni

Complaint against bangalore based developer (Sree Samptamathruka Developers) ^Open

I had enrolled for a gated community in mysore through bangalore based developer in the year ****. The developer promised the site allotment within * years but it got significantly delayed and all the subsequent commitments given by developer ...

Mar 16, 2022 by SUNIL KUMAR S N

Highly cheating customers in the name of colive (Colive Bangalore) ^Open

Hi Team, We checked in at Colive Rio Grande, room no. *** on March *th ****. Still we haven't got wifi access, TV connection & hot water and no food. As there is no property manager and raised many service request none of them addresses and...

Mar 14, 2022 by Sriramakrishnan

Security Deposit not refunded (Colive Bangalore) ^Open

I have boarded a Colive in Yelahanka on **th October ****, i paid all the charges prior to that including my secuirty deposit and everything. I raised a notice period on November * **** and vacated the PG on November **th ****, served my one mo...

Feb 22, 2022 by Vishnu Krun

Denied plot even after full payment in cheaque (Shubh Labh Infrabuild Private Limited) ^Open

I had booked a plot no F-** on **th nov ****at jewar as per attached details also I have paid full amount in PDC cheaque to Mr Raj gautam as per attached after that they denied to alot plot they stop responding to my call even not replying my ...

Feb 12, 2022 by abhijit bhattacherjee

Refund of Token Amount (Sushma Buildtech) ^Open

I transferred Rs.*****/- as token money in the account of Sushma Buildtech against the booking of *bhk flat in Sushma Grande, Zirakpur on **/**/**** at about *.** P. M. The very next morning I requested for cancellation of flat and refund of to...

Feb 09, 2022 by Vijendra Kumar Singhal

Deposit refund not received (Colive) ^Open

I was not given my deposit refund even after multiple calls. Chat support of the company is unavailable. ...

Feb 01, 2022 by Rahul shinde

Cheating case (Mallika paintings and interior services) ^Open

I have contacted Mallika paintings and interiors for my old flat from Justdial. They quoted me ****** and i trusted by their sugar coated words, I paid money by installments after paying complete money they did some work and damaged my existing...

Jan 26, 2022 by Aishwarya dodla

Flat not delivered (Bengal Shelter Housing Limited) ^Open

I paid the initial instalment for a flat in the `Neel Diganta' project of Bengal Shelter Housing Development Limited, which came to approximately *,***** rupees, including allotment money of Rs *,*****, application money of Rs **,*** and servic...

Jan 25, 2022 by Sriparna Bandopadhyay

Refund Not returned by Colive (Colive advisory Pvt Ltd ) ^Open

Colive has not paid **k to me and delaying from many days. With no response from them in the incidences raised or called to the finance division they are just delaying It's been * months we left the property and they have not refunded the amoun...

Jan 09, 2022 by Nayanika Nayak

Non Refund of excess Maintenance Charges (RG Residency Sector 120 Noida ) ^Open

I purchased a Unit, E-**** at RG Residency, sector ***, Noida . The property has been duly Registered .vide cert No IN-UP*************** dated ** March ****. At the time of purchase the maintenance of society was taken care of by the builder i...

Jan 03, 2022 by VIJAY Kumar

Home Shifting Bad Service Experience with Nobroker com (Nobroker com) ^Open

Hi Voxya Team, Greetings!!! Recently, I used Nobroker Home shifting service (dt. **/**/****) in which I had a pathetic experience. I am attaching mail with all details. Some details to note: *. I opted for insurance for which Nobroker charg...

Dec 25, 2021 by Amit Gupta

Service not received but money paid (No Broker) ^Open

I was asked to take a plan called the 'Relax Plan' costing Rs. **** with NoBroker to find apartments in Bangalore. I was told that they will be helping with shortlisting apartments, scheduling visits, drafting rental agreements, and negotiating...

Dec 06, 2021 by Mayuri Ramanan

Complaint against my subscription (Nobroker) ^Closed

Hi, I paid around **** to nobroker for showing properties. Before subscription, no broker customer care person told me we have ***'s of properties in SR Nagar. After subscription, the same lady told we don't have much properties near sr nagar...

Apr 02, 2022 by JAGAN KUMAR POLICHERLA

NoBroker is Cheating Customer (Nobroker com) ^Closed

I want to lodge a compliant for NoBroker staff. They made multiple calls for me buy the plan for selliing my flat *) Untill * days they did not even come to click the pics of my flat (remember as per plan my ** days starts from date of purchas...

Apr 02, 2022 by Sunita Bhardwaj

Insurance premium refund amount not received (Nobroker) ^Closed

I booked packers and movers service on no broker.com which I have cancelled however it's been ** days yet I have not received the insurance premium amount refund. I have mailed them several times and called their customer care number but no res...

Mar 31, 2022 by Vinod Jagtap

Incorrect planning leading to cost escalation (Nobroker com) ^Closed

After the Reece was done we were told that ** carton boxes would be needed to relocate the house At the time of packing it came out to be **+ with no regard to their own planning they upfront asked us to pay additional amount ...

Mar 29, 2022 by Nimit tiwari

Didn t received keys of my property (No Broker) ^Closed

Dear Sir, My plan been terminated but till date I've not received the keys of my property. I've been daily calling to you., I've lost several of proposed tenants and my property is still vacant. Plz return the keys of my property. Regards M...

Mar 29, 2022 by Manish Sinha

Not giving proper service (Nobroker) ^Closed

The Sales department of no broker has promised to show me atleast ** properties of my choice if i took a subscription the managing is not showing me the properties and not picking up my call , the RM assigned to me calls me once in a week and ...

Mar 23, 2022 by Ritikesh Tiwary

Services Not Rendered (Nobroker Technologies Solutions Private Limited) ^Closed

I have scheduled the service of my office AC's for today at ** am and * pm for my residence.. no body turned up till yet your customer care is not answering the calls.. All payments were made well in advance and have the booking confirmation...

Mar 21, 2022 by Tejpreet Singh

Nobroker sitting after getting paid (NO BROKER COM) ^Closed

Nobroker sitting after getting paid. A dedicated RM wakes up and shares useless properties after he is being reminded that he is assigned to help me and then sends irrelavant properties. I need my money back....

Mar 10, 2022 by Brijesh Kumar Soni

Nobroker Owner relax plan did put me into more frustration by not providing enough support to close (Nobroker com) ^Closed

This is the *rd time i am renewing Owner relaxation plan. I keep getting messages that the client wants to visit the place with a link to get contact details but when u click on the link the contact details are masked. It looks like the RM who ...

Feb 18, 2022 by Prabhakar Rao C.M

Property on rent (No Broker) ^Closed

Since early Dec ****, i subscribed to NO BROKER for my property on rental (Relax plan) for ** duration. Nothing happened. Again i subscribed in early Feb ** and it is **days. Again no potential tenant approached. Total waste of money with NO BR...

Feb 17, 2022 by SATISH DESAI

Horrible service by NoBroker paid service (Nobroker com) ^Closed

Have taken paid house rent service. Within two weeks of service period, SPOC was changed. The new SPOC has not given any lead. He does not work on Sundays which is prime day for new tenants to set/arrange. Highly recommend not to fall into this...

Feb 06, 2022 by Gopal krishna

Security Advance refund not received (Colive Bangalore) ^Closed

I didn't received the security deposit after vacating from Colive. I have already informed that I will be staying only for ** days during my move in time (Dec **) and concerned people from Colive told me that I will be getting full advance ...

Jan 22, 2022 by Mohammed Shafeeq

Refund not given (AR Properties HSR Layout Bangalore) ^Closed

I saw one AD on Facebook regarding plots near Bannerghatta Road named as AR Villas. After that I had discussion over call with AR properties executive name Shaptami. They scheduled site visit. I went there along with my wife and I liked it ...

Jan 18, 2022 by Avinash Kumar

Deposit not returned (Colive) ^Closed

The company has terminated services at colive Newark, as per your notification of December *, ****, and the last day of your operations in the property is November **, ****, with no notice period. The deposit sum would also be given to the p...

Jan 02, 2022 by Rahul Badade

Rent payment (Nobroker com) ^Closed

I payed rent for the amount *****rs. I was charged *****rs. Rental agreement was optional, while doing the transaction. After charging the amount now they want rental agreement. Making it a mandate after charging the amount. Now after * da...

Dec 02, 2021 by Rama krishna Siva Kumar vankayala

Taken tocken amount and does not given the property (No Broker) ^Closed

I have finalized * property and no broker asked me for the tocken amount to book the property and I paid them immidiately and my moving date was between ** to ** Nov and theses time periods is over and I am continuously chasing them and asking ...

Nov 22, 2021 by Ijaz Ahamed

Simply deducting processing fee of Rs500 after taking the payment (Nobroker) ^Closed

My Complaints: I did the Rent payment of Rs ***** with ICICI bank credit card, with *** discount on processing fee, my total amount is Rs-*****, NoBroker is asking for my Rental agreement after I made the payment (why such a scrap policy). So ...

Nov 19, 2021 by Vaibhav Gurav

Unethical misleading and falsifying commitment by sales representative to close a deal (Nobroker) ^Closed

No borker sales representative shivakumar called on **th Nov @ **:** PM regarding Tenent Relax plan, on call i had clearly mentioned on multiple times that plan to be activated from *st December ****, and I was assured by shivakumar that validi...

Nov 15, 2021 by Shashank

Subscription of Rental service (NO BROKER COM) ^Closed

We filed a complaint against no broker on the issues on which we had for the service of rental plan but still we have not received any refund or resolution please look into the issue as early as possible...

Oct 30, 2021 by Shivapriya

Damaged household items received after shifting through NoBroker insured all the valuables but insur (Nobroker) ^Closed

I have shifted my household items from Bangalore to Bhubaneswar through NoBroker.com , before job they assured me I won't face any problem during shifting. The executive told me that you will claim if anything damage or stolen during shifting s...

Aug 26, 2021 by Chittaranjan Patra