Mobile Laptop Complaints
Mobile phone remains one of the most successful technological advancements in recent times. We can communicate with our loved ones just by a single touch. It is estimated that nearly every individual has at least one mobile phone.
Since mobile phones are in high demand, fraudsters have found a new way of duping people of their money. They create fake websites offering ludicrous discounts such as 90% off on mobile devices. People, thinking this is a great deal, place orders from these websites.
Of course, the mobile phone is never delivered, and all their hard-earned money vanishes into thin air. Alongside mobiles, laptops are also quite popular among the youth. You can access millions of data everywhere through them. We generally shop for mobiles/laptops from e-commerce websites or offline. However, even from trusted e-commerce websites, customers sometimes receive defective pieces.
So what can you do if you have a mobile/laptop complaint?
How to resolve Mobile / Laptop Complaints in India?
1. Contact Mobile / Laptop Manufacturer
In this case, the product will be not replaced, however, it will be checked upon by the technician free of cost and the faulty parts will be changed but if the damage incurred is physical, it will not be covered under warranty and you will be asked to pay for repairing the part.
However, if you are past the warranty period and incur any damage to your mobile or laptop then you should visit the authorized service center of the company. The service center have a group of people who are specialized in dealing with mobile complaints. They will take up the damaged device and will send it for repair or in some cases will issue you a new device.
This process generally takes about a week or two. Normally there are 3-4 service centers in every city. If a part is defective they will offer a replacement, but will charge your for it. However, many times it has been seen that after servicing the phone/laptop it has encountered new faults/problem and the customer service are unwilling to accept it.
2. Send a Legal Notice
3. File case in Consumer Forum
Most Common Issue Reported for Mobile/Laptop Complaints
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Complaint filed against: Byjus
