Mobile / Laptop Complaints
Mobile phone remains one of the most successful technological advancements in recent times. We can communicate with our loved ones just by a single touch. It is estimated that nearly every individual has at least one mobile phone.
Since mobile phone are so high in demands, fraudsters have found a new way of duping people of their money. They simply create fake websites which offer ludicrous discounts such as 90% off on mobile devices. People, however, thinking that this is such a cheap deal get complacent, and place an order from these websites.
Ofcourse, the mobile phone is never delivered but all their hard earned money vanishes into thin air. Alongside mobiles, laptop is another electronic device is which quite popular among the youth. You can have access to millions of data everywhere through it. We generally shop for mobiles/laptops from E-commerce websites or shop offline. But even from the most trust e-commerce website the customer sometimes receives a defective piece.
So what can you do if you have a mobile/laptop complaint?
How to resolve Mobile / Laptop Complaints in India?
1. Contact Mobile / Laptop Manufacturer
If the product is under warranty/guarantee period then contact the company to get it replaced or repaired. The defective product will be replaced with a new one by the company. However, many companies only offer warranties as it works best for them and saves them the pain of replacing every damaged device.
In this case, the product will be not replaced, however, it will be checked upon by the technician free of cost and the faulty parts will be changed but if the damage incurred is physical, it will not be covered under warranty and you will be asked to pay for repairing the part.
However, if you are past the warranty period and incur any damage to your mobile or laptop then you should visit the authorized service center of the company. The service center have a group of people who are specialized in dealing with mobile complaints. They will take up the damaged device and will send it for repair or in some cases will issue you a new device.
This process generally takes about a week or two. Normally there are 3-4 service centers in every city. If a part is defective they will offer a replacement, but will charge your for it. However, many times it has been seen that after servicing the phone/laptop it has encountered new faults/problem and the customer service are unwilling to accept it.
2. Send a Legal Notice
If you are unable to get yur mobile or laptop fixed and are not getting any resolution then the best option would be to send them a legal notice to resolve your complaint. You should engage an experienced lawyer to send legal notice to mobile / laptop company.
3. File case in Consumer Forum
If you do not hear back from the copany after sending legal notice or if they provide you insufficient resolution then it is best to approach your nearest consumer forum. You need not require any lawyer to file a case in consumer forum. You can do it yourself. But if you do not want to take the pain then we at Voxya helps in approaching the consumer forum by preparing the case documents to file consumer forum case. So what are you waiting for? File a Complaint today!
Most Common Issue Reported for Mobile / Laptop Complaints
Complaints
Faulty handset replacement (Xiaomi India) Open
Xiaomi India CHEATING/FRAUD SCAM : Xiaomi India not Refunding nor Replacing Faulty Handsets despite Assurances from Xiaomi India Escalation Desk. I have Suffered lot Physically, Mentally & Financially caused Health Hazards. I had Kidney Cance...
Feb 06, 2023 by Vijay Ajmera
Cheatingfraud scam (Xiaomi India) Open
Xiaomi India CHEATING/FRAUD SCAM : Xiaomi India not Refunding nor Replacing Faulty Handsets despite Assurances from Xiaomi India Escalation Desk. I have Suffered lot Physically, Mentally & Financially caused Health Hazards. I had Kidney Cancer...
Jan 30, 2023 by Vijay Ajmera
Cheating fraud (Xiaomi India) Open
Xiaomi not Refunding nor Replacing Faulty Handsets despite Assurances from Xiaomi India Escalation Desk. I have Suffered lot Physically, Mentally & Financially caused Health Hazards. I had Kidney Cancer and Living on Single Kidney and followin...
Jan 29, 2023 by Vijay Ajmera
Refund (Xiaomi India) Open
Xiaomi not Refunding nor Replacing Faulty Handsets despite Assurances from Xiaomi India Escalation Desk. I have Suffered lot Physically, Mentally & Financially caused Health Hazards.I had Kidney Cancer and Living on Single Kidney and following ...
Jan 26, 2023 by Vijay Ajmera
By mistakenly i copy documents to my drive (i am not able to remember employer but i have her mail id swetapandey1108@gmail.com ) Open
by mistakenly i copy my sheets and some of employer sheets to my google drive but i didnt use both sheets anywhere they told me to consult lawyer...
Jan 24, 2023 by Shashank vinayak Takey
Fake marketing (Fireboltt Bluetooth calling smartwatch ) Open
I bought fireboltt invincible worth of ...
Jan 23, 2023 by Sai siddhardha
Refund not credited (vizora private limited) Open
payment made but service not received & merchant is totally unavailable.please raise a dispute my payment shortly....
Jan 16, 2023 by Mahendra barra
OnePlus damaging phone displays with updates (OnePlus) Open
I bought a flagship OnePlus *Pro with my hard-earned money in June **** for *****. OnePlus destroyed my phone with a poorly tested update in December ****. When I reached out to OnePlus Service Centre to get the issue resolved, they refused to ...
Jan 15, 2023 by Ketan Shenoy P
Refund re faulty handset (Xiaomi India) Open
To, All the COMPETENT AUTHORITIES & PMO Office, Injustice Anywhere ...
Jan 15, 2023 by Vijay Ajmera
Deficiency of servce (ACT Broadband) Open
My internet connection has not been working since **th. I registered a complaint same day, and have not heard a voice from the company even once. Orobkem still remains.all members if the family are girded to use mobile data which we will end up...
Dec 17, 2022 by Sheila N Krishnan
Received Defective Boat Bluetooth Neckband from company s Site and incurred monetary loss amounting (Imagine Marketing Pvt Ltd Boat) Open
I remined BOAT regarding the complaint number ******* on N.C.H. - that they hadn't refunded the amount after several complaints. This actually means neglecting and harassment of consumer. I had gone for refund of the faulty product and incom...
Dec 05, 2022 by DEBAJIT GHOSAL
Device not repaired under warranty (Maple Digital Technology Int Pvt Ltd) Open
I had purchased an iPhone **, and had brought an APPLE CARE PLUS protection coverage plan which was to expire on the night of **th November ****. My device got damaged and for the same i had reached out to Apple on **th November asking for pic...
Dec 02, 2022 by sanyam bansal
Mobile ordered but they are not delivering it its been over a half month now (Jiomart) Open
I placed my order on ** July ****. The expected delivery date was ** Jul **. On the ** July they updated delivery date to the next day. They are continuing to fool me around with giving me next day delivery date. I placed prepaid order & they a...
Jul 30, 2022 by Nitin Pharande
Help for refund of asus rog phone 5 (Asus ROG 5) Open
I bought Asus Rog phone * about * months ago.In starting it had heating issues for which I called customer care roll free number. They tried to help me but it was not that good. After about * months the device turned off automatically while I w...
Jun 28, 2022 by Aman Kumar
Refund Not Delivered As Promised (Lenovo laptop) Open
Context: I purchased the Lenovo Laptop on **th May ****. Lenovo provided the corrupted machine and there was a heat issue. Premium Support Engineer tried to resolve it by changing OS, but that made it even worse. Along with the heat issue, the ...
Jun 18, 2022 by E Raj barath
Defective product (Dell) Open
I have received defective product from Dell and they have been delaying the solution to the problem I am facing. It has almost been a year now. The Laptop has heating issues in the keyboard, after nominal use of **-** minutes. The company says...
Jun 13, 2022 by Yash Kumat
MOBLAP has sold me refurbished mobile that too of lower model claiming it was new and after failing (Moblap) Open
This mobile shop named moblap based in G-**/* ,Shaheen Bagh,New Delhi,******,has committed fraud against me they had sold me refurbished mobile claiming it was open box,that too they had sended me lower model and made bill on the same mobile an...
Jun 11, 2022 by Rohit Gurung
HP lapton not working (Hp ) Open
Laptop is still under warranty, its not working well it has screen issue, mouse isn't working properly and overall very slow, I have complaint to HP several times, everything I visit service center but the issue is still the same ...
May 11, 2022 by Pooja Gupta
Faulty Products False Claims (Boat Rockerz 450 Wireless Headphones) Open
Date: ** Feb **** Name of Item: Boat Rockerz *** Black Location: Sivakasi, Tamilnadu Important Information: I bought this headphone with an offline retailer for office use, However when the battery dries, I have to wait for it to recharge ...
May 07, 2022 by Ganesh Ram
Lenovo sold damaged laptop refusing replacement (Lenovo) Open
Lenovo Ideapad Slim *i (****) Core i* **th Gen laptop with serial no. SPF**Q*YF stopped working within * days of delivery from Flipkart. Since then Lenovo has delayed replacement and now refusing replacement citing that liquid damage is not cov...
Dec 29, 2021 by Chinmaya Mishra
Samsung mobile under warranty but refusing to replace or repair (Media Mobile Agra) Closed
Samsung mobile purchased in June **** but there is problem in camera. On submitting to service center, they are demanding Rs.**** for repairing. ...
Aug 20, 2020 by Ahibaran Singh
Damaged Laptop (Dell Computers) Closed
No any reply or response from the Croma _ Vadodara ( Centre sqaure ) about Dell laptop which I purchased. Laptop hinges open with body defective after purchased of * days. Croma has not taking any resposibility about customers. ...
Aug 05, 2020 by MEGH JIGAR SONI
Phone not delivered after deducting money Its a fraud company Please remove from google (Stockcut) Closed
Phone not delivered after deducting money .Its a fraud company.Please remove it from google search....
Jul 29, 2020 by Peter
Phone not repaired (Samsung Galaxy) Closed
its been ** days phone is not working and in warranty period.. they promised me to solve issue within week .but they are not proceeding next....
Jul 28, 2020 by Veeranagouda Patil
Web Cam Problem Unresolved in Laptop inspite of Repetitive Followup (Dell) Closed
We are using a Dell Inspiron Laptop which is under onsite Service Warranty , the Web Cam of the Laptop is not working and we have raised several complaint requests at official Dell Customer Care . Problem is still unresolved I have wasted Hours...
Jul 22, 2020 by Mohit Tandon
Apple Macbook pro faulty screen (Apple) Closed
I have a Macbook Pro **** **inch with touch bar and it shows black line at the bottom of the screen. It is a manufacturing default and apple is asking me to pay ***** for a screen replacement. ...
Jul 16, 2020 by Vatsal Agrawal
Pls enable module (Asus) Closed
Asus zenfone max pro* Model ASUS_X**TD IMEI No *************** *************** Sir please enable the camera*Api module in my mobile.Thanking you....
Jul 08, 2020 by Nachimuthu Devendran
Package not delivered (Real Me ) Closed
The package is not delivered and has been returned to them..still refund is not credited...
Jul 07, 2020 by Teja Balla
Replacement issue (Hp Laptop) Closed
I ordered Hp laptop on * June **** and got delivery by * June **** but it was defective, it's microphone was not working. I complained about this the same day. After writing many mails, Reliance digital issued a replacement on ** June **** but ...
Jul 04, 2020 by Sujit Biswas
Under paid discount INSTEAD OF 25 GIVEN 15 (CALCIMAX TABLETS 15) Closed
I HAVE ORDERED CALCIMAX K* FULL BOX AS PROMISSED **% WHEN I GOT DELIVERY I SAW THEY HAVE GIVEN **%. I CALLED ************ AND TALKED TO KAVITA AT *.** PM. SHE ASK ME TO HOLD AS SHE IS CONECTING ME TO SENIOR I HOLD THE PHONE FOR ** MINUTES THEN...
Jul 04, 2020 by MADHU. CHANGRANI
Damaged product delivered (OnePlus 7 t pro) Closed
I have ordered one Magnetic Case for my OnePlus *T Pro mobile by looking at the advertisement on Instagram on **th June with COD option. The product got delivered on **th June and when I opened the packaging the case was damaged from backside a...
Jul 02, 2020 by Kapil Sharma
Replacement not delivered no help from customer care (Mi) Closed
Received the product on *th june, submitted it to mi service center for replacement on *th june, after filling * complains against the service center that were denying replacement. its not been almost a month and no one i ready to tell me about...
Jul 01, 2020 by Sahaj Mathur
Money Refund Issue (Lenovo ideapad) Closed
We bought a lenovo ideapad **W***D*IN laptop from reliance digital on **th of june . It's having a **wh battery . As per reliance the battery backup should last upto * hours but it drains within * hr * mins . We demanded for replacement but ou...
Jul 01, 2020 by Jyotirupa Panda
Regarding customer care service (coolpad cool 3 plus) Closed
For the last few days, my coolpad cool * plus mobile has been having a touching problem. Mobile phone is in warranty period. I called the customer care centre repeatedly but no one picked up the phone. Even I put a complaint on coolpad's websit...
Jul 01, 2020 by Mahavir Jain
Phone got Bricked (Mi) Closed
My Redmi Note * pro was stucked on the Mi Logo. I visited the service centre & they told me to change the Motherboard which will cost around *k. When I asked about the reason for the problem. The Manager told me "ye toh hojata hai, bhar see kra...
Jun 30, 2020 by Namit Kumar
Package not delivered (Onepluscases.in) Closed
I had ordered a back cover for my OnePlus * on **/**/**** ( order no. *****). The product was to be delivered within *-* business days but I haven't received the package. Moreover, the website www.onepluscases.in hasn't been functioning from **...
Jun 30, 2020 by Binyamin Bangalath
Online fraud by yatayat home co in (Stay at home co in) Closed
I ordered a airtel *g hotspot device from www.stayathome.co.in on **th June-**. I got a message ,your order is confirmed, the display h detail will be shared in ** hours.but till date no response. How this cheat company can be on top of adds...
Jun 30, 2020 by Lalitmohan
Service Centre are not interested to do work very very bad service mi mobile (Mi mobile) Closed
Mera mi A* mobile ka screen tut gaya h Mai service Centre gaya to vo online token no. Lagane ki baat karte jab ki Mai aur vo bhai Kai baarr online appointment ki kosis karta hu magar hamesha full batata h aur vo Bina appointment ke mobil...
Jun 28, 2020 by Sarfaraz khan
Laptop replacement with high quality camera (Lenovo) Closed
Dear Concern, As per my previous email I have purchased New Lenovo Laptop from your Nizampura,Baroda Gujarat store yesterday evening *:** pm. At the time of demo the sales person nor explain me CAMERA specification nor given m...
Jun 27, 2020 by Ravi Patel
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's