Consumer Complaint against Airlines

Airlines Complaints

Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today. The most common Airlines in India are Indigo, AirIndia, GoAir, Spicejet, JetAirways etc.The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc. So what can be done to resolve these complaints? All these airlines have a 24*7 customer care number who are always willing to help the customer. The customer care no. Of some of top airlines in India are :

Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
Jet Airwarys Customer Care No. - 080 3924 3333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
JetLife Customer Care No. - 1800 22 5522
AirCosta Customer Care No. - 1800-4250-0666

Moreover there are other steps which can be taken, however, the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it to other businesses. The airlines have alloted separate ticket desks, lounges and baggage claim sections to help the consumers. If this dosen’t solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines. However if the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governming body overseeing air travel in India. However if the consumer is still left stranded with no where else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaint related to these Airlines in a month. So how do we actually resolve these airline complaints? We start a social media campaign and then send a email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.

Most Common Issue Reported for Airlines Complaints

Tickets/Flights canceled

Boarding Issues

Refund not given

Staff misbehaved

Damaged Baggage

Fight delay

Changed Seat number

Amount deducted but ticket was not booked

Double amount charged

Fraud by booking agents

FLIGHT BOOKING FROM VIA COM (Via.com) ^Open

Dear Sir/Ma'am, Greetings from IndiGo. With reference to your legal notice, we would like to state that we completely understand your request and would like to inform you that under the below mentioned PNRs we have processed full refund...

Jul 27, 2020 by RAHUL RAJ

Unfair charges for extra weight (Air India) ^Open

I’m a student in University College London who had to make sudden plans to return to India due to the pandemic. I tried to wrap up my baggage to not excessively exceed baggage allowance for the Vande Bharat flight. However, * bag was ** kgs w...

Jul 27, 2020 by Shradha Mishra

Ticket cancelled by AirIndia without our confirmation (Airindia) ^Open

Me along with my kid was suppose to travel on **th July, but the tickets got cancelled by Air India even without our request, and on top of it Air India did not even had the courtesy to inform us on the next action. Even after paying the money,...

Jul 27, 2020 by Vibitha Vidyanandan

GOAIR not refunding amount for the tickets cancelled at their end (GoAir Airline) ^Open

I had booked a ticket from GoAir on *th Jul **** and my PNR E*U***. My traveling dates were * Aug from Ahmedabad to kolkata and returning was on ** aug from kolkata to Ahmedabad. However the airlines cancelled my ticket and not refunding my ...

Jul 27, 2020 by Mithilesh Kumar

Flight Ticket Refund (Go Air) ^Open

I booked a ticket for a Mumbai - Ahmedabad flight scheduled ** March, ****. The flight got cancelled due to the coronavirus. It wasn’t lockdown yet, but the flight got cancelled from the airline’s side. I then received an email from go ...

Jul 27, 2020 by Rony Vora

Air India won t take responsibility of passengers s grievances (Air India) ^Open

This is regarding Air India ticket number ************* (Booking reference Z*H**), travelling from Vijayawada to New York via Delhi on the **th of August ****. In short, Air India has cancelled my upcoming flight, and put me on a flight sch...

Jul 26, 2020 by Ashok k

Flight was scheduled at time of lockdown but Air India has not rescheduled ticket and even now not r (Air India) ^Open

I have booked flight on * April ** for a flight from Toronto to Delhi for ** May **, due to lock down firstly Air India has not issued ticket no's to me as when lockdown announced till * th June I asked customer care to refund the amount on whi...

Jul 26, 2020 by Abhay Upadhyay

Flight cancelled refund (Amazon indigo and cleartrip ) ^Open

Sir this is srikala booked flight ticket on July *th from Chennai to kannur(Aug *rd) thru Amazon application.Indigo *E**** PNR PP***U.That flight was cancelled .i don't get flight cancelled message I just went for a enquiry in live chat then ...

Jul 26, 2020 by Srikala

Refund for air ticket cancelled by the airline (Goair) ^Open

I have booked an air ticket from Delhi to Jammu for a GOAIR flight dated **-**-**** with PNR R*HLKF. The flight was cancelled by the airlines causing a great inconvenience to me.I have requested the company for refund of my full amount,but they...

Jul 26, 2020 by Mukesh Kumar

No refund even after two months (AirIndia Airlines) ^Open

Its going to be two months. I booked my ticket for ** may, **** from Hyd to Asr. Air India cancelled my flight but didnot inform me at all. I kept on calling air india to confirm from one week till night before arrival. No body informed me and ...

Jul 26, 2020 by Ashna sharma

Air India Domestic Travel Refund related issue (Yatra.com) ^Open

Booked ticket on AirIndia flight a*** flying on ** July but flight cancelled by ai. Approached yatra for cancellation reimbursement where they asked me for my id and handwritten request which I promptly provided them but now they claim that ref...

Jul 25, 2020 by Dhanya Menon

Refund of Cancelled Flight (Go Airlines India Ltd) ^Open

I had booked a Go Air flight from Bengaluru to Nagpur for **th June'**** via Ease My Trip fro ₹*,*** . While trying to web check-in I noticed the flight had been cancelled and I rescheduled it to **th June on the Go-Air website. Again the fli...

Jul 25, 2020 by Sunny Sangtani

Flight Refund (GoAir Airline) ^Open

Hi, I have booked international tickets worth Rs**k and domestic Tickets worth Rs**** with GoAir airlines. All flights got cancelled due to pandemic but they haven't refunded our money. Also, no one is answering calls neither replying to my ...

Jul 24, 2020 by Jyoti Choubey

Refund of air ticket for cancelled flight due to Covid19 lockdown (Go Airlines India Ltd) ^Open

I booked an air ticket for my daughter and wife with GoAir Kolkata to Pune flight G*-*** bearing the PNR: RE*MTX, date of journey was May **, ****. The said flight was cancelled due to nationwide lockdown for Covid-** pandemic. The ticket amoun...

Jul 24, 2020 by Amritaksha Chatterjee

REFUND FROM AIR INDIA EXPRESS COVID 19 FLIGHT CANCELLATION (Air India Express) ^Open

** Jan, **** we booked a flight to fly on ** May, **** and return on * Jun, **** amounting to INR *,**,*** from Dubai to Mangalore and return via personal credit card. Due to covid ** situation we received an email on *th May saying that all fl...

Jul 23, 2020 by Fahad Abdulla Mogral

Refund not recieved (Cleartrip and Indigo) ^Open

We purchased * flight tickets from cleartrip for **th April,****. Flight details : PNR: DPDS*R Flight: Indigo , ClearTrip Trip ID:************ form Kolkata to Mumbai. Because of the lockdown we rescheduled the tickets directly from indigo webs...

Jul 23, 2020 by Biswajit Moitra

Complaint against goibibo (Goibibo airlines) ^Open

please help us. I have booked air tickets through goibibo to air asia. flight was cancelled due to covid-**. and air asia refund my fare amount ***** to goibibo account but goibibo is not refunding same to customers. kindly requesting to you ...

Jul 23, 2020 by yogesh kumar

Refund for the cancelled Air India express flight (Air India Express) ^Open

The Air India Express flight booked for the date **th March **** from Vijayawada to Mumbai got cancelled. Have been following with the Airlines since then but could not connect to their call center numbers. Request for the refund of the amount ...

Jul 23, 2020 by Ramakrishna Paladugu

Refund Not Received (Air India) ^Open

I have booked a ticket from LHR (London) to BLR (Bengaluru) in the VandeBharath Mission and cancelled the same due to mismatch of my full name. I have called customer care and cancelled the ticket as they couldn't revise the name in the ticket....

Jul 22, 2020 by P.N.Raghuram

Refund for a Flight status cancelled by Airline (Goibibo airlines) ^Open

I had booked a GoAir flight from GoIbibo, on **rd May **** from Pune to Ranchi for travel on *th of June ****. On the morning on *nd June **** when I checked the status of my flight the status was that my flight had been cancelled. There was no...

Jul 22, 2020 by Jayesh Abhishek

Ticket Refund not given pnr (Goair) ^Closed

I have booked a flight from Jaipur to Bengaluru. for **th May due to lockdown its reschedule to ** June. then after I have changed to * June. but all goair flights canceled from jaipur. i have waited for more than ** days but no goair fligh...

Jun 22, 2020 by Ankur sharma

Technical Glitch in Cleartrip website (Cleartrip Flights) ^Closed

Team, I have booked the ticket correctly through Cleartrip. I have mentioned my wife first name and middle name and last name. I have also mentioned my daughter first, middle and last name. Issue: My name which I have entered as middle name ...

Jun 21, 2020 by Yogesh panjwani

Refund amount not given (Goair) ^Closed

I had booked a ticket on ga air for travel from Ranchi to Kochi with PNR FE**VH. The booking was for **th March. The flight was subsequently canceled and a refund was promised. It has been over * months and I have still not received any refund....

Jun 20, 2020 by Abhijith A

Refund Not Received (Goibibo) ^Closed

I got following mail for my refund of train ticket "The Bank Reference Number for the transaction is **********. This will be useful for you if you choose to follow-up with your bank for delays. We have processed the refund for your trains b...

Jun 20, 2020 by Samir Bendre

Refund of canceled ticket by airline (GoAir Airline) ^Closed

I booked a ticket for **th june from mumbai to jammu sumeet sudan but the flight was cancelled by goair Goair has not refunded my amount till date Emails has been sent many times just received automatic reply no progress...

Jun 20, 2020 by Priya

Refund not given (Spicejet Air Line) ^Closed

I had booked my flight from Mumbai to Kanpur for **th april , but due to lockdown the flights didn't start. I received my amount back in Spicejet creditshell. Again I made booking for *th may, but the lockdown extended and again the flight was...

Jun 20, 2020 by Prabhat Tiwari

AIR ASIA Denied for refund of my amount due to cancellation of flight (Air Asia) ^Closed

AIR ASIA Denied for refund of my amount due to cancellation of flight...

Jun 19, 2020 by Mahip Goyal

Refund not received (Goibibo airlines) ^Closed

Hi , We have booked the flight through goibibo from nagpur to pune for Rs **** for goair airlines on date **-March -****. The flight was cancelled due to some issue and goair confirmed that they refunded full amount to back to goibibo. Late...

Jun 19, 2020 by Krishna

Refusing to pay the full refund even when government decided to stop everything (Air India Airlines) ^Closed

I have called air india a lot of times but they are disconnecting the calls , they are asking us to cancel the tickets and a partial amount to be paid even when the flights were cancelled by the government due too covid-** . Highly unprofession...

Jun 19, 2020 by Radhika ladha

Refund of ticket refused after flight cancellation due to covid19 (Air India) ^Closed

I have booked two return tickets from Trivandrum to New Delhi on AirIndia through Make my trip in December, ****. Onward journy on */**/**** and return on **/**/****. Paid Rs*****/- to Make my trip. As the flights were cancelled due to covid-*...

Jun 19, 2020 by Mohan K

Go air refund not received for cancelled flight under covid (GoAir Airline) ^Closed

No update after raising complaint on email and no response on call, it's auto disconnecting and it's more than ** days...

Jun 18, 2020 by Shubham Admane

Full Refund From Air India (Air India) ^Closed

Bought * tickets, each ticket includes three persons (total amount Rs. ***** approx) from Air India for trips from Delhi to Srinagar, Srinagar to Delhi and Delhi to Guwahati on dated **th April, **th April ****, but due to COVID all flights we...

Jun 18, 2020 by Md Ariful Hoque

Refund not yet processed (Gotogate) ^Closed

I have booked a flight from india to singapore for *-*th march but due to covid, I had to cancel my flights and property bookings. The airlines have already refunded the amount long time back but the travel agent has not refunded yet...

Jun 18, 2020 by Meghna Mittal

Refund of ticket money (Indigo) ^Closed

I have book a ticket on **/**/**** at *:** pm.. Ticket amount has been deducted from my account but I didn't get a ticket.... ...

Jun 16, 2020 by Esakkiselvam

Not refunding my money (Cleartrip Flights) ^Closed

I had booked flight using cleartrip. Go Air says they have already refunded the amount but cleartrip is not refunding it. Have been following it up for almost * months....

Jun 12, 2020 by Sagar Bhagat

Yatra Refund for Cancelled Flight (Air India) ^Closed

I have been calling/ mailing everyday but no response from Yatra and Air India ,my ticket has been cancelled and new tickets I need to book using the protection refund money,how to avail that let me know urgently,no response from YATRA as well,...

Jun 12, 2020 by Akash Pal

Flight cancellation because of COVID situation (Spice Jet) ^Closed

I had a flight from Bangalore to Patna at **:** am (PNR - GE*CVQ). On reaching the airport I was told that I have to mandatorily go for home quarantine for ** days as per Govt. norms. However, I had my return ticket booked for **st May from B...

Jun 12, 2020 by Pratyush

Refund not intiated (Goibibo airlines And AirAsia) ^Closed

I booked a flight through goibibo and the flight get cancelled so I asked for refund to source account, from past ** days they havnt intiated anything regarding request....

Jun 12, 2020 by T kalyan varma

No full refund as flight canceled by airline (Air India) ^Closed

I booked ticket traveling to San Francisco from Delhi on ** june **** and return also As international flight are not running But airlines chargingme almost ***** for cancelation charge ...

Jun 12, 2020 by Rohit

Amount debited from account No tickets issued and no refund received (Airasia Airline) ^Closed

Dear Sir, I’m writing to you after several failed attempts made by me to get my money back from AirAsia. This has nothing to do with Covid-** refund cases. I booked my return tickets from Bangalore to Delhi in the month of February. PNR num...

Jun 10, 2020 by Arati Nanneboina