Consumer Complaint against Airlines

Airlines Complaints

Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today. The most common Airlines in India are Indigo, AirIndia, GoAir, Spicejet, JetAirways etc.The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc. So what can be done to resolve these complaints? All these airlines have a 24*7 customer care number who are always willing to help the customer. The customer care no. Of some of top airlines in India are :

Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
Jet Airwarys Customer Care No. - 080 3924 3333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
JetLife Customer Care No. - 1800 22 5522
AirCosta Customer Care No. - 1800-4250-0666

Moreover there are other steps which can be taken, however, the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it to other businesses. The airlines have alloted separate ticket desks, lounges and baggage claim sections to help the consumers. If this dosen’t solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines. However if the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governming body overseeing air travel in India. However if the consumer is still left stranded with no where else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaint related to these Airlines in a month. So how do we actually resolve these airline complaints? We start a social media campaign and then send a email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.

Most Common Issue Reported for Airlines Complaints

Tickets/Flights canceled

Boarding Issues

Refund not given

Staff misbehaved

Damaged Baggage

Fight delay

Changed Seat number

Amount deducted but ticket was not booked

Double amount charged

Fraud by booking agents

No Refund still Flight got Cancelled (Air India) ^Open

I had booked the ticket to fly on *st May before lock down but due to lock down flight got cancelled now i don't have any plan to travel till next ** April **.But air India is not giving full refund also not giving the same date ticket of next ...

May 04, 2020 by Prem Kumar Prasad

Have not received refund from Make My Trip and not responding (Make My Trip) ^Open

My Wife Sreelakshmi C S (SreeLakshmi Chandrika Sasidharan) booked flight ticket via Make My Trip (Booking ID : NN*************, PNR - MYJXPF & E-Ticket Number : ***-**********-**) to travel as below: DEL-DXB : **th March **** : EK-*** DXB-CDG...

May 03, 2020 by S V Jaya Krishna

I need a refund (Vistara Airlines) ^Open

I booked two tickets for me and my brother to kerela and then return ticket to Delhi. Now things are all lockdown so we can't travel anymore. Doesn't matters what, but I need my full refund of ₹***** for the tickets i've booked. I am not a r...

May 02, 2020 by Reo John

Jet Airways refund not received (Jet Airways) ^Open

Had booked a flight on the *th of July **** via Ixigo. The booking had taken place via Cheapticket. I have made multiple attempts and have contacted them many times and yet have not received a refund even though in my account it's showing as re...

May 02, 2020 by Shamik Biswas

Refund not provided (Indigo Airlines 6E) ^Open

I had scheduled a ticket for April **th ****, with free cancellation. The total amount spent on the tickets was Rs. ****, including the free-cancellation charges. Had to cancel on April **th, due to the ongoing pandemic, and the refund I got wa...

May 01, 2020 by Ishika Raj

Refund for the flight is not provided from goibibo (Goibibo company ) ^Open

I had booked flight from BLR-MUC on *rd Feb **** to travel on **th April ****. Due to corona virus threat, the flights were cancelled. I also tried to contact airlines directly to reschedule as goibibo was not able to reschedule it. Since the c...

Apr 30, 2020 by Srikanth Kumar Bindiganavile Sudarshan

Pending Refund against Ticket Cancellation (MakeMyTrip India Pvt Ltd ) ^Open

Hi, Ref: Booking Id: NN************* Due to the Covid-** situation, I've cancelled the flight tickets of my in-laws directly with the airlines (American Airlines) and they've confirmed that they have processed the refund to the travel agenc...

Apr 28, 2020 by Avinash Sonee

Cancellation charges (Makemytrip) ^Open

PNR: YYSIXG. The GoAir flight was cancelled because of Covid. MMT did not support date changes through the app so I selected the "Tickets cancelled due to flight non operational" reason. MMT said a team will get in touch within ** hours. This n...

Apr 28, 2020 by Nikhil Kothari

Refund (Travel Triangle Tripster ) ^Open

I am writing this email to express the issue which I faced in my recent travel booking for Kerala. I am currently resident of United States, I am planning to get married on the month of May **** in india but due to Covid ** virus issues I po...

Apr 27, 2020 by Jayantha Poojary

Airline refunded with no fee cleartrip not refunding (Cleartrip Flights) ^Open

We had booked flights on December **th between MAA --> CCU and back CCU --> MAA travel dates being **th April **** and **th April ****. The PNR numbers with Indigo is IIRYHW & DFI*KC and the trip id with cleartrip is ************. Un...

Apr 27, 2020 by M S Suresh

Refund Not intiated by Make My Trip (Make My Trip) ^Open

My flight from Chennai to Guwahati was on **th March **** cancelled due to corona virus outbreak and nationwide lockdown. After the ticket cancellation I reached out to Airlines on **th and they responded me with a mail stating about my refund ...

Apr 27, 2020 by Rajesh Kumar mishra

Travel Agent Refusing Refund (Happy Easy Go. Com) ^Open

I had a ticket booked with Happy easy Go for **th March. But I cancelled my Airlines(Go Air) ticket on **st of March ****. The refund was processed and paid by Go Air even on **th of March. But due to the Covid ** lockdown all airlines decided...

Apr 26, 2020 by Atrijit Brahmachari

GOINDIGO Full Refund for BLDYXQ Group Booking for 9 Person TO and FROM AHMEDABAD to DELHI and DELHI (Goindigo) ^Open

Respected Sir / Madem, IN THIS COVID ** CORRONA CRISIS TO MAINTAIN SELF DISTANCING I would like to cancel proactively my booking for the upcoming month of May ****. It is group of * Person TO and FROM Tickets. So Humble request to g...

Apr 26, 2020 by Jaydeep Malvania

Refund not issued by goibibo (Goibibo) ^Open

I made a flight booking for my neighbour dated march *. Due to his health issues the booking was cancelled. It was a refundable booking. For the past ** days i am trying to get my refund.. goibibo are not willing to address my issue.. every ti...

Apr 25, 2020 by Asif Shamsudeen

Flight cancellation charges (Indigo) ^Open

I had booked my tickets on **st January **** For singapore for *feb - **feb **** from indigo but due to coronavirus spread during that time In wuhan (china). During that time chinese new year was celebrated and i got to know that ***** approx ...

Apr 24, 2020 by Shivang Mittal

Refund not initiated (Yatra.com) ^Open

For One Of My Air Booking, First Payment Was Failed, Second Payment Was Accepted. However The First Payment Has Not Been Received Back Even After Contacting Them From Over A Month. *st Time The Payment Was Made Through Google Pay In The Name...

Apr 24, 2020 by Pooja Singh

Aeroflot flight cancelled but refund not processed (Make My Trip) ^Open

Hi, Due to current lockdown situation in India and most part of the world due to covid -**, I had to cancel my trip to Switzerland in April ****. I would like to raise a complaint of no response from the make my trip team regarding my query of ...

Apr 24, 2020 by MANISH AGARWAL

Goibibo not proivding refund (Goibibo airlines) ^Open

I have got the confirmation from the Indigo Airline on the refund of money has been credited to Goibibo account. However Goibibo is not provided refunds to its customer. There is no way to contact customer care. I have tried all means (Phone, O...

Apr 24, 2020 by Rakesh Davda

Goibibo and AirAsia is not refunding for the flights cancelled due to COVID19 (Goibibo airlines And AirAsia) ^Open

I have made an international flight booking via goibibo. It was a round trip booking from Bangalore to Hanoi via Bangkok and return flight from Siem Reap to Bangalore via Kuala Lumpur. Both flights were Air Asia's, one is Air Asia Berhad while ...

Apr 24, 2020 by Abha Sahu

Yatra not refunding money for cancelled flights (Yatra Com) ^Open

We booked our flights via Yatra.com for Europe trip for dates **th Apr to **th Apr. Now that the flights have been cancelled but Yatra is not communicating on any of the details for refund amount. Yatra Ref: ************) and PNR - PNR : PU*A*H...

Apr 21, 2020 by Shirish Manohar DHarmadhikari

Non Refund of Air Ticket cancelled (Air India) ^Closed

Air India tickets Booking reference No. Y***D cancelled on **.**.** but refund not credited till date I.e.**.**.****....

Jan 04, 2020 by Ram Dutta

Typo and Baggage (Easemytrip.com) ^Closed

There was a typo in my daughter's ticket and emirates offering free baggage for another ** kg. I tried to reach the staff through calls and emails but no one is responding to my queries. I called Emirates they confirmed they do not charge for t...

Dec 27, 2019 by Sridhar Anne

Non payment of refund (Indigo Airlines 6E) ^Closed

Booked international flights tickets on **.**.** with indigo website . Payment was done through paytm . Among of Rs **,*** got deducted from Paytm wallet. Indigo initially denied the payment made but after numerous calls , tweets and consume...

Nov 23, 2019 by Avi

PayTM and Jet Airways Refund not processed (PayTM and Jet Airways) ^Closed

I have booked a ticket through PayTm. JetAirways flights are cancelled and refunds are still not processed by PayTm (travel agent). When contacted Jetairways they asked to contact Paytm. When contact Paytm they are saying Jetairways has not c...

Nov 19, 2019 by Dinesh Muninathan

Flight refund not received (Jet Airways) ^Closed

I had booked a flight on Makemytrip- Jet Airways flight to and back from Amsterdam in April for the dates in May. Booking ID: NN************* but the refund has not yet been processed....

Nov 17, 2019 by Akanksha Gait

Flight delayed more than 2 hours (Indigo) ^Closed

My flight from Indore to Bangalore which was via Mumbai was re-scheduled via Delhi, *-* days before travel. Then, my flight from Indore to Delhi was delayed over two hours, because of which I missed my next flight from Delhi to Bangalore. On co...

Nov 10, 2019 by Ranjan Saxena

Refund on airlines (Indigo) ^Closed

Sir my flight from Hyderabad to Ahmedabad on *-**-****. And I had reached to airport before * hours . I went for luggage drop there it closes by *:**pm and I went their at *:**pm departure time is at *:**pm . The indigo persons haven't allowe...

Nov 10, 2019 by Sindu

Airline ticket cancellation (Indigo Airlines) ^Closed

I booked the ticket on the price of *****. after cancellation they refunded ***** according to rules. they should deduct ****. but they deducted ****...

Nov 06, 2019 by Shashi

Luggage not recieved (Indigo) ^Closed

Its been over ** hours since I filed a complaint but I havent recieved by luggage. I have important documents and electronics items in the luggage. Indigo is not responding anything and they refuse to give the location of the bag....

Nov 04, 2019 by Sharmad nachnolkar

REFUND FROM JET AIRWAYS (Jet Airways) ^Closed

In spite, the issuance of e-ticket refund recept no ************* and booking ref NRCVSS dated **th April **** from jet airways has not refunded our money so far. The date of the issue is Thursday **th Dec **** and the travel date is **th Apri...

Nov 01, 2019 by KRISHNAN RADHAKRISHNAN KRISHNAN

Money debited flight tickets not booked (Yatra) ^Closed

I had done a transaction of Rs ****.** on **/**/**** from yatra.com via amazon pay using SBI credit card. However, though my card was debited I didn't receive my services. As such, I raised the issue both in yatra.com and they confirmed to ...

Oct 30, 2019 by Kuldeep Dutta

Money deducted on Paytm for order not placed by me (Paytm & Goair) ^Closed

On **th August ****, an amount of Rs *** was deducted from my Paytm wallet against order no QCBP*K_******** and transaction id ***********. I have not placed an order and complaint to Paytm has not elicited a satisfactory response....

Sep 02, 2019 by Ravindra Mathur

Ticket not issued and got stranded at the airport (Air India) ^Closed

I was provided confirmation email of my ticket booking for **th June night by air India. I did not get the ticket so went to the airport as was not able to do online web check-in. In the airport, they did not provide me with the ticket and last...

Sep 02, 2019 by Guhapriyan subramaniyam

Air India customer care is not available to claim my refund (Air India) ^Closed

Due to ongoing srinangar issue, I need to cancel my flight booking from srinangar to Chennai on Sep *th and it's PNR is YLYP*. I have been trying to reach Air India customer care team for past * week to get full refund cancellation for this but...

Aug 30, 2019 by Ranjith Anbalagan

Not getting airline refund (Air India) ^Closed

Have an upcoming trip to Srinagar on **st Aug however due to current situation it is not advisable to continue with this plan.Considwring the situation every other airline is waiving off the cancellation fee but Air India is finding it too hard...

Aug 27, 2019 by Susheel Shukla

Waiver of cancellation fee (Air India) ^Closed

Aug 27, 2019 by Archana Shukla

Cancelled Flight ticket not refunded fully (Clear Trip) ^Closed

I booked flight tickets on the Cleartrip website on **-**-****. (To - Hyderabad to New Delhi - IndiGo Airlines- Dt:*-**-****, From - New Delhi to Hyderabad - SpiceJet Airlines Dt - **-**-****). Subsequently, Spicejet cancelled the flight and th...

May 30, 2019 by TANGELLA MALLIKARJUNA RAJU

Baggage not delivered (Indigo Airline ) ^Closed

I had travelled by Indigo on **th May from Dehradun to Hyderabad via Lucknow. I have checked in two baggage. However, at Hyderabad airport, I was delivered only one baggage. I had filed an official missing baggage complaint with Indigo. However...

May 30, 2019 by Satya Shekhar Giri

My check in baggage not arrived at destination airport (Indigo Airline ) ^Closed

Check-in baggage not arrived at the destination airport. PNR: FLQHTH (** May ****). Chennai to Indore via Hyderabad. More than ** hours have passed, Indigo has not tracked my baggage till now. I wrote emails to customer.relations@goindigo.in, f...

May 29, 2019 by PRATEEK PARDESHI

Jet Airways refund not get (Jet Airways) ^Closed

I cancelled my ticket on the **th of April **** before company temporary shut down. But make my trip not release my refund. Please help me out....

May 28, 2019 by Abhijit Naskar