Consumer Complaint against Airlines

Airlines Complaints

Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today. The most common Airlines in India are Indigo, AirIndia, GoAir, Spicejet, JetAirways etc.The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc. So what can be done to resolve these complaints? All these airlines have a 24*7 customer care number who are always willing to help the customer. The customer care no. Of some of top airlines in India are :

Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
Jet Airwarys Customer Care No. - 080 3924 3333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
JetLife Customer Care No. - 1800 22 5522
AirCosta Customer Care No. - 1800-4250-0666

Moreover there are other steps which can be taken, however, the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it to other businesses. The airlines have alloted separate ticket desks, lounges and baggage claim sections to help the consumers. If this dosen’t solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines. However if the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governming body overseeing air travel in India. However if the consumer is still left stranded with no where else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaint related to these Airlines in a month. So how do we actually resolve these airline complaints? We start a social media campaign and then send a email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.

Most Common Issue Reported for Airlines Complaints

Tickets/Flights canceled

Boarding Issues

Refund not given

Staff misbehaved

Damaged Baggage

Fight delay

Changed Seat number

Amount deducted but ticket was not booked

Double amount charged

Fraud by booking agents

Money debited but goibibo denies transaction was not successful (Goibibo airlines) ^Open

I tried to book a airline ticket and did upi transaction from gpay .The transaction went through but goibibo says that they didnt receive any money . The bank says that transaction was successful and money went to the merchant app ....

Jul 30, 2020 by Mohamed Riyash

I didn t get the refund amount yet (Cleartrip and Indigo) ^Open

I tried to book a flight ticket from Kochi to guwahati via Delhi on ** th July ****.unfortunately i loss the amount of ticket and showed as payment failed..I didn't get the ticket..now it's been ** days,I didn't get the refund amount yet..my tr...

Jul 30, 2020 by Sooraj p u

Amount not refunded (Cleartrip and Indigo) ^Open

The airline has cancelled my ticket. But cleartrip not refunded.when I m calling on their customers care no one is attending a call....

Jul 30, 2020 by Nikhilkumar singh

JET AIRWAYS Makemytrip India (Jet Airways) ^Open

I had booked * Jet airways ticket on March ** **** with Makemytrip India. I have raised several complaints but every time they just cancel the call. I have reached out to Jet Airways as well but they ask me to reach out to the vendor instead. M...

Jul 30, 2020 by AYUSH DEVAN

Cheating No refund by GoIbibo (Goibibo) ^Open

- Flight ticket in SpiceJet was booked through GoIbibo (website) on ** January ****. - Tickets (PNR: PBKRVZ) were issued in the name of Philipose Chacko & Ramany Philipose, for onward travel (COK – DXB) on **th March **** and return travel ...

Jul 29, 2020 by Vinu Zachariah

Extreme delay and irresponiveness towards Flight Ticket refund (Goibibo) ^Open

We booked return flight tickets on Lufthansa airlines for my grandparents from Delhi to Boston through Goibibo. The date of departure from Delhi was March **th ****, layover was at Frankfurt and final destination was Boston. Similarly return fl...

Jul 29, 2020 by Saloni Bhattar

Refund not given by Airindia (Air India) ^Open

I have booked ticket on **th March for ** April fly but due to Covid-** all flights canceled so we have not fly & for refund i have called many time to customer service & written ** mails to Ecommerce@airindia.in but no response. ...

Jul 29, 2020 by Gaurav Kast

Didn t get full refund (Spicejet and makemytrip) ^Open

I booked this ticket on ** july and due to unavoidable circumstances i had to cancel this ticket i cancelled this ticket before ** hrs of departure yet they are refunding only ** rupees and the booking cost was Rs. ****/- i want full refund .m...

Jul 29, 2020 by Kailash chand yadav

Refund required (GoAir Airlines) ^Open

I had booked a ticket on Go air from Mumbai to Bangalore on *thnof August and the airlines have cancelled the flight. I had insured the flight but the insurer won't process it unless I find a valid reason for the cancellation. I have been tryi...

Jul 29, 2020 by Vinu Isaac

Refund (Air India) ^Open

I called many times air india after a long hold which is more than ** mins every agent picked and dc so finally my call landed to lovely lady she told me flight is not operating due to covid ** so you will be getting refund now its been more th...

Jul 29, 2020 by isha grover

Flight cancelled during lockdown (AirAsia And Flipkart Travel) ^Open

I am writing to lodge a complaint against the Airasia India refund. I had booked a ticket from Delhi To Guwahati with the PNR# F@@@@@. It was scheduled to depart from Delhi on **-Apr-**, however was rescheduled to **-Apr-** due to the ongoi...

Jul 29, 2020 by Nilotpal Rajkhowa

AirIndia Express not refunding the Cancelled flight charges (Airindia Express) ^Open

Dear Sir/Madam, I have booked a flight with Airindia express on May **th which was cancelled due to COVID-** situation and the company have asked all customers to reschedule the flight with no change cost expect fare difference which applicable...

Jul 29, 2020 by Vijayakumar G

Refund not initiated (Goibibo airlines) ^Open

I booked a flight ticket on **th June from Mumbai To Kochi for **th June **** using Go Ibibo App for Spicejet airlines amounting Rs.**,***/-.But later the flight was cancelled by airlines and the amount was kept in their shell balance account....

Jul 28, 2020 by Rajil

Flight cancelled by air india but amount not refunded (Air India Airlines) ^Open

Dear Sir, My journey was from Port Blair to Mumbai via Chennai on ** Mar **** (PNR YPRB*), but Port Blair to Chennai flight was cancelled from your side, however Chennai to Mumbai flight was operated. Therefore I went Air India Office at Port...

Jul 28, 2020 by MD SAHIL HUSSAIN

Flight Ticket Refund not provided (Air India) ^Open

Respected Sir, Due to this COVID-** situation i am asking for my refund as there are the passengers of age more than ** years and have diabetes and other health issues. I am continuously trying to contact to the customer care but no response ...

Jul 28, 2020 by Mridul Gupta

Air Ticket (Indigo Airlines 6E) ^Open

Before Lockdown I make ticket on Indigo Airlines from Sharjah to Bangalore after lockdown he say not giving return amount only use credit shall but where can i use that amount in corona time ...

Jul 28, 2020 by Naseer Ahammed

No Refund (Cleartrip and AirAsia) ^Open

flight has been canceled from airlines (airasia) and from cleartrip no deduction amount has been shown and final refund amount was less as nothing in refund. as there is no reason from customer end, even after lots of pain and loss during arran...

Jul 28, 2020 by Manas

Refund not issued for cancelled flights (Goibibo airlines) ^Open

Apropos to the appended email, I am still waiting for a response in regards to my concern which I highlighted on **th July ****. Being such a reputed organization, I have expected a much better experience than others, however it's utterly di...

Jul 27, 2020 by Sri P

Didn t allow me to enter into flight (Air India) ^Open

Sub: Air India didn't allow me though I was having my ticket and security scanning on timely manner. Description: I had booked my flight ticket from New Delhi to Vadodara. I did web check-in and printed out the ticket. I reached on the ...

Jul 27, 2020 by Chaitanya Pithawa

Lost money in PayTM Fraud (Paytm jet Airways) ^Open

I was called by a fraudster for my PayTM KYC, saying my account will get blocked if i dont complete it. The fraudster then sent a link for logging into the account. It was PayTM's logging page and the link was a phishing link. The fraudster cap...

Jul 27, 2020 by Namisha Jain

Flight refund (Ixigo) ^Closed

I had booked my flight(Indigo) through Ixigo.com but it was canceled due to COVID-**. After some days I had reached out to Indigo to use credit shell of my cancelled flight , Indigo flight said that your refund already is done and it should be ...

Jul 05, 2020 by Amar Raut

Refund from Air Asia (air asia airlines) ^Closed

Respected Sit , I would like to discuss refund regarding my cancelled flight on June * ****. I was scheduled for the Airline Air Asia Flight # I**** Kolkata (CCU) to New Delhi (DEL) on ** June ****, was cancelled due to Operational reasons...

Jul 03, 2020 by Laxmikant Vashisth

Rescheduling Flight without any prior information (Air india) ^Closed

I had booked ticket from Delhi to Patna for Date * July ****. I have been tracking your website since * month to know any updates regarding any cancellation and Rescheduling of my booked ticket.Till yesterday i.e.,* July **** I have not got any...

Jul 03, 2020 by virat kumar

Not refunded the cancelled tickets balance (Air India Airlines) ^Closed

I cancelled my Air India tickets within ** hours of booking in Feb and still haven't received the refund. I have sent out so many follow-up emails, but still no refund....

Jul 02, 2020 by Divya Sohal

Refund Not yet Proccesed (Go Air Airlines) ^Closed

I booked my flight ticket on *th June,**** from chennai to Pune via makemytrip.com. My flight number is G*-*** and date of travel is **/**/****. I have sent several mails from my Mail Id, no response from GO AIR yet, they said someone would cal...

Jul 02, 2020 by vinod Kumar

Ticket money refund (Air India Airlines) ^Closed

Refund for a cancelled ticket. No response inspite of repeated mails. ...

Jul 02, 2020 by Sharon Pradeeptha

Air India not refunding amount (Air india) ^Closed

My flight got canceled, but didn't get any refund and communication from air india. I have send several reminder email called customer care but no help My details are as follows E-Ticket number starting with *** (** digits) : ************...

Jul 01, 2020 by Biswajit Nag

REFUND FOR THE TICKET (Spice Jet Airlines) ^Closed

I have booked a ticket in Spice jet through yatra.com . For the PNR A*F*K*. They did not informed me about the flight which was cancelled also i did not recived my money back ...

Jul 01, 2020 by Sarvesh

Unable to Reschedule my tickets uner PNR (Go Air) ^Closed

Have been trying to reschedulemy tickets for Delhi-Goa Sector scheduled for travel on August **,****. Want to reschedule to November **** due to ongoing COVID situation. On trying to manage booking online an additional cost of ***** - ***** bei...

Jul 01, 2020 by Deepti Sardana

Air india issue me a ticket delhi to nyc usa but charge me amritsar to nyc (Air India) ^Closed

I buy air india RT ticket nyc us to amritsar return date was ** april **** same time india enforce lock down because covid -** after that AI issue me new one way ticket for * July **** thay charge me again rupee ***** I was already paid RT far...

Jul 01, 2020 by Manmohan singh

Refund my amount (GoAir Airline) ^Closed

My flights has canceled by airlines company now they are not giving refund and saying to change booking online and when i am trying to change my booking they are charging me extra charges on rescheduling on date change and even they are not all...

Jul 01, 2020 by Aanchal Phutela

My money got deducted and flight ticket is not booked (Yatra) ^Closed

While booking flight ticket from yatra, my money **** got deducted and ticket was not booked. I got below message also from yatra. Dear Customer, Yatra has not received a response from your bank for booking reference number ************* . ...

Jun 30, 2020 by Manisha Sharma

Refund not credited (Air India Express) ^Closed

This is my seventh email to air India for to get my refund, I applied for a refund with penalty despite Air India Canceled flight from their side.For the last three months I have been sending a message to air India for getting my refund, unti...

Jun 30, 2020 by Jijo Sebastian

Goibiborefund (Goibibo airlines) ^Closed

I have made a spice jet flight booking from Goibibo on ** th june vide PNR FYHR*J, flight got cancelled from the airlines itself I have been chasing for the refund from almost ** DAYS but till date I have not recieved any refund from Goibibo. ...

Jun 28, 2020 by Ishita

Go Air Cancelled by Airlines and Refund not provided (Go Air Airlines) ^Closed

I got the confirmation from GoAir the day before travel that flight got canceled and I will be refunded with the amount. However, till date I did not receive the refund My flight got canceled on March ** ****. Previous ticket raised with Go Air...

Jun 28, 2020 by Sougata Banerjee

Flight cancelled (Go Air) ^Closed

They don’t tell prior about flight will cancel and afterwards they are not even refunding money my flight was Booked for the date ** June **** From Pune to Jabalpur connecting flight G* *** as they didn’t inform about cancellation also the...

Jun 27, 2020 by Priyanka soni

Didn t receive refund from Goibibo for flight cancelled (Goibibo airlines) ^Closed

I request Goibibo to refund the money of my cancelled ticket with due respect. I have cancelled my family flight ticket (PNR Number: O*XRJB, travel dates :** April and **th June, ****) from Hyderabad-Shanghai-Hyderabad ticket on ** March,***...

Jun 27, 2020 by Afroz Khan

GoAir Flight 118 Cancelled by Airlines and Refund not provided (Go Air) ^Closed

This is to bring to your notice that my Go Air flight G*-*** scheduled to fly from Bengaluru to Delhi on *th June ****, was cancelled by Airlines and was intimated to us ** hours before departure. There was no alternative travel option provided...

Jun 27, 2020 by Gaurav Barman

Rescheduling refund of my booking cancelled due to Covid19 (Gopal Singh) ^Closed

I have booked * tickets from Bangalore-Delhi-Bangalore having PNR-FEIIVA/BBWN*T/RP*Y*U/VG*PQV., trying to reschedule these ticket from last * month but unable to use credit shell. when called air line they confirmed that they have refunded the ...

Jun 27, 2020 by Gopal Singh

AirIndia refund not received (Airindia) ^Closed

I had booked a flight from Germany to India and a return flight for April ** ****. Airindia cancelled my flight in mid March, but they haven't refunded my money yet. I have made a number of calls to the customer care and have written dozens of ...

Jun 23, 2020 by Gargi Ampli