Consumer Complaint against Airlines

Airlines Complaints

Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today. The most common Airlines in India are Indigo, AirIndia, GoAir, Spicejet, JetAirways etc.The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc. So what can be done to resolve these complaints? All these airlines have a 24*7 customer care number who are always willing to help the customer. The customer care no. Of some of top airlines in India are :

Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
Jet Airwarys Customer Care No. - 080 3924 3333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
JetLife Customer Care No. - 1800 22 5522
AirCosta Customer Care No. - 1800-4250-0666

Moreover there are other steps which can be taken, however, the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it to other businesses. The airlines have alloted separate ticket desks, lounges and baggage claim sections to help the consumers. If this dosen’t solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines. However if the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governming body overseeing air travel in India. However if the consumer is still left stranded with no where else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaint related to these Airlines in a month. So how do we actually resolve these airline complaints? We start a social media campaign and then send a email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.

Most Common Issue Reported for Airlines Complaints

Tickets/Flights canceled

Boarding Issues

Refund not given

Staff misbehaved

Damaged Baggage

Fight delay

Changed Seat number

Amount deducted but ticket was not booked

Double amount charged

Fraud by booking agents

Refund not done after 90 days of cancellation due to Covid 19 (Air Asia Flight) ^Open

I have cancelled the ticket due to spreading of corona virus in the city , from BBI TO PUNE , cancellation Date is ** March ****, now after of my several mail communications no response from the AIR ASIA AIRLINES ,, only one mail has recei...

May 15, 2020 by JAYANTA KUMAR BARIK

Refund not received (Spice Jet Airlines) ^Open

I booked my Air ticket from Mumbai to Belgaum on *th March **** but I reached * mins late on boarding counter so they denied my entry. I am entitled to get refund of tax's and other charges of my ticket which I am still not received. I tweeted ...

May 15, 2020 by ASHISH ANAND AVSARE

Flight Full Refund Not Yet Received (Make my trip) ^Open

From last two months and above I am continuously following up with MMT for my full refund of flight cancellation but till date not yet received. Got the email confirmation from airlines for the full refund but MMT intentionally not giving money...

May 15, 2020 by Satyabrata Banerjee

Tickets fare not refunded (Make my trip) ^Open

My concern is with my Air tickets ,*.Bnglr to Mumb on **th April**** *. Mumb to bnglr on *th may ****. Due to lockdown the tickets have been canceled. A credit vochure is issued, For booking the credit vouchers the passengers should ...

May 13, 2020 by Veena Vaz

Refund issue (Yatra.com) ^Open

Flight cancelled but still refund dint got.. Booking reference No- ************* And *************...

May 13, 2020 by Kumar Pintoo

Money not refunded (Indigo Airlines 6E) ^Open

My flight is cancelled on **th April,**** due to lockdown. I want full refund as flight was cancelled by the airlines. But they are not providing me the refund....

May 12, 2020 by Rashmi Khandelwal

Make My trip is CHEATING customersrs extra for same airline same date same seat compared to original (Makemytrip (india) Pvt. Ltd.) ^Open

I have booked a flight from via MakeMyTrip Bangalore to Frankfurt on June *, ****. they charged me ***** rs, and I booked the flight, but when I checked the flight on the Lufthansa website the same flight,same day, same seat is ***** rs, I ...

May 11, 2020 by santhosh parampottupadam

AirAsia for getting refund (AirAsia) ^Open

I have booked a flight to bali from New Delhi dated **nd may **** and return journey at **th may **** for two passengers. Now due to covid ** AirAsia cancelled my flight. I tried multiple times to connect with AirAsia team for refund no proper...

May 11, 2020 by Mukul K. Patil

Flight ticket fraud (PayTM) ^Open

After cancelling the flight ticket, PAYTM is not returning money for the past * months. No body answers the call. Care@paytm.com doesn't work. Nodal officer number doesn't work. when will be the money returned. ...

May 11, 2020 by Sriram

Refund issue (GOIBIBO COM IBIBO GROUP PRIVATE LIMITED floor Tower A B C Epitome Building No 5 DLF Cyber City Phase III GurgaonIndia) ^Open

Dear Sir/Madam, I booked a flight from Frankfurt to Calicut using Goibibo. My travel date was **th March **** and PNR number is Y*KTE. Unfortunately, I was forced to cancel my ticket because Air India suspended their service to Germany. I canc...

May 11, 2020 by Baiju P K

Makemytrip is not refunding my cancelled flight ticket (Makemy Trip) ^Open

I had made a round trip flight booking using MakeMyTrip from Chennai to JFK return. Due to Covid **, Kuwait airways had cancelled my return flight and they have also refunded the cash from their end. but MMT says it cannot refund it to my bank ...

May 11, 2020 by Abishek

Flight Refund (Make My Trip Pvt Ltd) ^Open

Makemytrip is the world's worst travel website ever. They have closed all their customer care support and no one can contact anyone in mmt for queries and resolution. They have not sent any SMS no mail regarding the refund and cancellation of ...

May 08, 2020 by Raghav Agarwal

Refund of Cancelation of air ticket (Makemytrip Limited) ^Open

I have booked Ticket from Delhi to Mumbai for **th May-**** in Vistara Air Lines through Make My Trip online booking system, I have also pay Rs. ****.** as MMT Zero Cancelation charges to assure to refund my full Ticket Charges, if my ticket go...

May 07, 2020 by Bhavin Babubhai Patel

Non refund of Canceled Air ticket (Malindo Air) ^Open

My self booked air ticket from Cochin to Yangon and back on **thFebruary **** for onward journey to Yangon on ** March **** by flight No OD *** and OD *** and return journey on**th March **** by flight No.OD *** and OD ***...

May 07, 2020 by P A Salahudheen

Poor response from GoIBBO on tickets booked (Goibbo) ^Open

I had booked thru Goibbo portal for my son to travel back in May from ABQ-SEA-NRT-BLR-NRT-SEA-ABQ by booking ID Flight booking id:-SEA***********. The booking of the tickets was done on **th Jan. I am attaching the screen shot of the booking. D...

May 07, 2020 by Nagananda

Refund credit voucher not issued (Goibibo airlines And AirAsia) ^Open

I had booked a flight vide PNR H*WEHQ to travel from Delhi to Melbourne on ** Feb. and return on * April, ****. But the return flights were canceled by the AirAsia airlines. As announced on their website Credit voucher will be issued for the eq...

May 07, 2020 by Satish Kumar Arora

Airlines not ready to refund the money (GoAir Airlines) ^Open

I hd booked flight tickets from Delhi to Patna for the travel date ** April ** which was cancelled due to the nation wide lockdown. So when I contacted the Airlines they told that they are providing a credit shell which can be used for reschedu...

May 06, 2020 by Sushi Kumar Kejriwal

Refund for International Tickets cancelled because of COVID 19 (Goibibo) ^Open

It has been a while since i am chasing with goibibo to process refund of my three international tickets book with them but despite so many calls with customer support , there is no resolution. ...

May 06, 2020 by Gurvinder

Not refunding booking amout (Indigo Airlines 6E) ^Open

I booked ticket under PNR CLDWJQ for flight from DELHI to SRINAGAR .i was told that a credit shell has been created as flight was cancelled and it will show on as credit shell for one year but i dont want go anywhere and i want my amount back,...

May 05, 2020 by Arfat iftikhar Lone

Refund (Indigo Airlines) ^Open

I had a booking from bangalore to kolkata on **th March **** and i had cancelled my travel a day before on **th March ****. Due to corona virus there was a heavy cancellations so they didn’t cancel my ticket and showed as no show and refunded...

May 05, 2020 by Amit Jain

Refund status of Air line booking (Yatra.com) ^Closed

My refund was initiated by the airlines on the **th of March ****. Till date , I have not received my refund in my credit card and I have been charged interest because of late payment of the airline amount which was due. I am getting no respons...

Apr 01, 2020 by Ayman Khalidi

Refund not received even after 3 months (Yatra.com) ^Closed

My airindia flight got cancelled by airline on ** nov ****, after calling yatra multiple times they finally sent a message on ** Dec **** saying within a week refund of ₹**** will be processed but it's been * months now ,no refund received t...

Mar 31, 2020 by Aashish Sharma

UNETHICAL and UNPROFESSIONAL Business Practice (Make My Trip) ^Closed

Our family meets up every year during our annual family trip .This year we had booked tickets for Tokyo. I, my wife and my brother were flying from Bengaluru to Tokyo. And, my mom was flying from Mexico to Tokyo. Japan Airlines was planning to ...

Mar 30, 2020 by Apoorv VKRao

Refund not given after rescheduling of flight (Yatra.com) ^Closed

This is regarding my flight booking with PNR BB*FQJ from shirdi to Delhi ON **.**.**** through SpiceJet. Vide message dated **.**.**** SPICEJET intimated that due to introduction of THEIR summer schedule my flight timmings with above PNRs have ...

Mar 26, 2020 by Vaibhav Madan

Flight not cancel timely and my flight timing passed (Ease my trip) ^Closed

Hi, No customer care is picking up my phone. I want to cancel my flight from Imphal to Delhi on Air India **:** ** March **** with the PNR no Y****. My name is Shijagurumayum Devakanta Sharma and DOB-******** and contact no is **********. B...

Mar 16, 2020 by Shijagurumayum Devakanta Sharma

Cancellation and refund of Go Air flight due to corona virus (Goair) ^Closed

I have sent this email and called goAir several times on their toll free number as well as their other contact number but I have had no response from them at all. I am looking to cancel my flight due to the corona virus code of conduct and ...

Mar 15, 2020 by Anisha Freitas

Flight not cancel (Ease my trip) ^Closed

Mar 13, 2020 by Devakanta Sharma

Indigo is not fullfiling its commitments and there teams fail to reapond (Indigo) ^Closed

I booked a return flight on march *th **** for dubai and from march *th **** major advisory are issued for covid** . Indigo flashed message s stating no cancellation charge on any flights booked for *th till **st march. Similarly stated no re...

Mar 10, 2020 by Alka

Cancellation of international flight ticket (Makemytrip.com) ^Closed

Dear My PNR is UHWHSW. Yesterday (Feb **th) I read the information below in Singapore airlines homepage. From ** February ****, **** hours, all new visitors with recent travel history to Daegu and Cheongdo in South Korea within the...

Feb 29, 2020 by Hyunjun

Refund Not Received (Air India Airlines) ^Closed

We have Booked the Air Tickets through Air India and cancelled due to Death in our Family. Its been * months we have not received the amount. Reference # is PNR YLB** - EMT ********...

Feb 25, 2020 by Ravishankar AV

Unethical Practice (Indigo Airlines) ^Closed

The payment was made on indigo website for **** on feb *th but when i called them for the pnr details on **th feb they say they cant give the booking confirmation and say the amount will be refunded and forced me to book at a higher fare. when ...

Feb 24, 2020 by Praveen Manoharan

Non refund of cancel ticket amount (Goair) ^Closed

Flight Name : Go Air Flight G*-****(New Delhi to Mumbai) Date & Time of Journey : ** Dec ****, **:** PM PNR : E*PW*Q GoAir cancelled the flight due to unknown reason. On ** Dec ****, it sends an email stating that balance due Rs. **** will ...

Feb 23, 2020 by Sankar Bera

Flight ticket not confirmed and amount received to Yatra (Yatra) ^Closed

I had booked round trip flight tickets via Yatra gateway and the amount was debited and received by Yatra but there was no booking confirmation and within * mins the flight fare raised by **** for the same flight and I had to face loss due to Y...

Feb 22, 2020 by Adv. Bhakti Ashok Talathi

Refund amount out of air ticket cancellation not credited to bank account (Yatra Online Private Limited) ^Closed

Air ticket booking date: ** Jan., **** Cancellation date: ** Feb., **** Date of (proposed) travel: ** Feb., **** PNR no.: Z*B*N Carrier: Air India Yatra reference no.: ************ Price of air ticket: Rs. *,*** Was entitled a refund of ...

Feb 20, 2020 by Avishek Chandra

Refund not credited (Ease my trip) ^Closed

I have booked my ticket from patna to hyderabad for **th jan ****, via emt but my flight (go air) got cancelled. The account through which i paid the money was closed at the time of cancellation so i called emt and told the matter they asked me...

Feb 04, 2020 by KUMAR ABHISHEK

COMPLAINT ON KANSAS IMMIGRATION SERVICES PRIVATE LIMITED (Kansas Immigration Services Private Limited) ^Closed

On December **** I (Dadi Kumar) paid ***** INR as service charges for Canadian Immigration through Corporation bank cheque from account no. *************** which was uploaded and cashed by Kansas Immigration Services on ** Jan ****. Cheque has ...

Feb 01, 2020 by KUMAR DADI

Service deficiency issue (Air India Airlines) ^Closed

Hello Team, On ** January i was travelled from *:**pm Frankfurt to delhi and my seat number **A on flight number AI ***. the seat its some problem from the starting of the flight, there is some problem so entertainment screen is not workin...

Jan 28, 2020 by Mohit Garg

Headphones lost from Indigo MHB Delhi Terminal 2 (Indigo) ^Closed

I missed my headphones in indigo flight which was recovered by Indigo employees at Indigo MHB Delhi terminal t*. The headphones was stolen/lost from MHB according to the indigo employees. This is a huge security flaw at the airport. They offer...

Jan 16, 2020 by Abhishek Kabra

Refund not received (Air India Airlines) ^Closed

I traveled to India from USA and had a return fight on *th November ****, due to some personal emergency had to cancel out the flight and was promised a refund of approximate $***. Since this ticket was booked through Cheapoair(third party), Ai...

Jan 08, 2020 by Atisht Saxena

Damaged checkin baggage jn Air india flight (Air India Airlines) ^Closed

With reference to file - DELAI*****, I have received my checkin baggage on **nd Aug **** in completely damaged condition. I searched online how to fill the claim but I haven't received any option. The customer service from Air India advised to ...

Jan 04, 2020 by Mahesh Das