Consumer Complaint against Airlines

Airlines Complaints

Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today. The most common Airlines in India are Indigo, AirIndia, GoAir, Spicejet, JetAirways etc.The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc. So what can be done to resolve these complaints? All these airlines have a 24*7 customer care number who are always willing to help the customer. The customer care no. Of some of top airlines in India are :

Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
Jet Airwarys Customer Care No. - 080 3924 3333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
JetLife Customer Care No. - 1800 22 5522
AirCosta Customer Care No. - 1800-4250-0666

Moreover there are other steps which can be taken, however, the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it to other businesses. The airlines have alloted separate ticket desks, lounges and baggage claim sections to help the consumers. If this dosen’t solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines. However if the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governming body overseeing air travel in India. However if the consumer is still left stranded with no where else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaint related to these Airlines in a month. So how do we actually resolve these airline complaints? We start a social media campaign and then send a email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.

Most Common Issue Reported for Airlines Complaints

Tickets/Flights canceled

Boarding Issues

Refund not given

Staff misbehaved

Damaged Baggage

Fight delay

Changed Seat number

Amount deducted but ticket was not booked

Double amount charged

Fraud by booking agents

Tickets cancelled by airline and no refund (Jet Airways) ^Open

Tickets booked from Bangalore to London on Mar **, ****, for travel on July **, ****. PNR JMTTEP The airline has canceled my tickets on April **, ****. The refund was promised within ** days by both, the airline, and the booking agent (...

Dec 26, 2019 by SIDDARTH HARISH ASRANI

No afterward update on the service taken after payment (Itzeazy.com) ^Open

Hi I have applied for NoC of my bike through Itzeazy. I have also made the full payment and my NoC is even ready (as per the screenshot shared). Even though they don't update me any further neither despatch the documents. Upon calling them, ev...

Dec 21, 2019 by Bishnupada Mohapatra

Refund Not Given from Paytm for airline cancellation (PayTM) ^Open

I have booked Airline ticket from DMK Airport (Bangkok) to Gaya (Bihar) from AirAsia which was scheduled on *th Oct **** ORDER ID (**********), PNR (SZRGGT). But the airline was cancelled that day from AirAsia. I have already received mail fro...

Dec 16, 2019 by Avinash Kumar

Jet Cancelled Flight Refund Not Received (Jet Airways) ^Open

We had booked tickets in Jet Airways through a travel agent on **th March **** for * family members for Del- Singapore return trip (travel in June ****). Jet Airways sent notification on **th April, regarding cancellation of the flight. We fol...

Dec 16, 2019 by Pooja Agarwal

Air ticket refund issue (Makemytrip (india) Pvt. Ltd.) ^Open

Makemytrip Booking Reference: INR***************** (RKPJ*R) Document Issue Date: ** February **** E-ticket *W ***-********** Airline Booking Reference(s) *W (Jet Airways): DZSSMX This is regarding my Ticket refund of round-trip Delhi-Melbo...

Dec 15, 2019 by Suresh kumar

Rescheduling Not done Money lost (Goibibo airlines) ^Open

I booked Saudia Airlines flight from Goibibo . The flight was from Hyderabad to Paris via Jeddha. The layover at Jeddha was ** hrs (approx.), I got to know after booking this ticket that transit visa shall be required for layover of more than *...

Dec 13, 2019 by Damini Sharma

JetAirway Refund Pending for 7 Months booked Via MakeMyTrip (Make My Trip Jet Airways) ^Open

I have booked tickets from mumbai to chennai for *th May **** on Jet Airways. As the Airline was bankrupted. they have initiated the refund. but i have called Make My trip only answer is "we havent received your money". while calling to JetAir...

Dec 11, 2019 by Subash

Lost baggage with Air India (Air India) ^Open

Dear all, I traveled with Air India from Frankfurt to Delhi on July *th, **** and they lost one of my bags and one of them was damaged. From that day and on wards I am trying to get filed a complaint which they are refusing to do, they are a...

Dec 08, 2019 by Hari Shankar Mahato

Refund due to cancellation of air tickets not received (Air India Airlines) ^Open

*. I booked through the AIR INDIA website for travel from Visakhapatnam to san Francisco (USA) vide Air India PNR number HZBQE ( E-TICKET NUMBER: *************) to travel on **-**-**. The e-ticket is enclosed herewith. *. I requested for can...

Dec 06, 2019 by PEESAPATI VENKATA SATYA NARAYANA CHARYULU

Flight delayed and stranded at airport (Air India) ^Open

*. Air India flight NBO-Del ** Nov ** was supposed to reach Delhi at **:** ** Nov **. *. Traveling F - ** with * kids F-* & F-*. *. Fight left from NBO at **:** not reached Del till **:** ** Nov**. *. Traveler stranded at Mumbai Airport, wi...

Nov 30, 2019 by Anshul Srivastava

Flight cancelled but intimation not given (Air India Airlines) ^Open

I had booked flight number AI *** from kochi to bangalore on ** nov **** at **.** am and bangalore to srinagar indigo *E*** at **.**am via goibibo site by multi city option and by single payment. The flight indigo *E*** was cancelled and indigo...

Nov 24, 2019 by Sandeep N

Baggage Damage by airlines (Indigo Airlines) ^Open

We traveled via Indigo Airlines on **th November from Delhi to Pune. Flight *E ***, PNR - ZW*NRX. Our baggage was damaged by Indigo staff due to mishandling. We had seen it with our own eyes the way they handle luggage. We complained to Indigo ...

Nov 22, 2019 by Atul

Ill treatment by Indigo Ground Staff at Ahmadabad (Indigo Airlines) ^Open

I am a wheel-chair bound senior citizen with multiple health issues. I carry a number of medications with me for my use during and after the flight. I also carry valuables such as a laptop and a camera. IndiGo always gets after passengers n...

Nov 19, 2019 by Parimal Gandhi

Refund of money for failed ticket from Airindia (Airindia) ^Open

We have booked two tickets on **.**.**** (**:** hrs) from Delhi to Hyderabad for journey on **/**/**** (scheduled Dept at **.** hrs) by flight no.AI ***. Though an amount of Rs.*****/- was debited to my Credit Card Account, the ticket was not ...

Nov 16, 2019 by CHANDRASEKHAR JSR

False information of service (IRCTC) ^Open

Indigo flight *E *** (Guwahati to Jaipur )is a nonstop flight as shown during booking but during boarding, I came to know that it has one stop at Kolkata because many passengers of Kolkata were boarding. I asked the indigo employee in flight ab...

Nov 13, 2019 by Arun kumar

Incorrect Information Provided by Customer Care Air India (Air India Airlines) ^Open

Hi Air India Team, This is to inform you that my family and I have been through an extreme level of harassment on my trip from Durgapur to New Delhi on *th Nov ****. I was given incorrect information by the call centre agent regarding the...

Nov 12, 2019 by Vishal Kumar Jha

Indigo did not change our Open status to Flown (Indigo Airlines) ^Open

I have been flying Indio for domestic travel a long time now and never before I had a single ugly experience. But in this one to & fro flights I had nastiest of experinces. We flew by Indio operated Turkish Airlines Delhi to Istanbul to Zurich....

Nov 02, 2019 by Harsh

My luggage damaged by Go Air Flight Authorities (Go Air) ^Open

My name is Ipsita Sahoo n I was traveling from Bhubaneswar to Mumbai through Go Air Flight with my husband. We had * luggage out of which one was damaged by mishandling of Go Air Authorities. After complaining they are telling me to take Rs. *,...

Oct 30, 2019 by Ipsita Sahoo

Ticket has been cancelled but no refund received yet (Trujet Airlines) ^Open

Hello, Trujet Airlines had cancelled my trip on ** Sep **** due to their technical issue don't know what it is, however they haven't returned my money yet. I have tried to reach out them via mail but no response received till now. Even I hav...

Oct 01, 2019 by Shirish Suryavanshi

Harassment of Minor by Airline (Air India) ^Open

I have booked above ticket for my Minor Son i ** Years and sequence of Events is as under- *- Original Ticket was HYD DEL ROME BCN for * September ****. *- I have not received any call or SMS from Air India regarding cancellation therefo...

Sep 10, 2019 by Vinay Agnihotri

Air India customer care is not available to claim my refund (Air India) ^Closed

Due to ongoing srinangar issue, I need to cancel my flight booking from srinangar to Chennai on Sep *th and it's PNR is YLYP*. I have been trying to reach Air India customer care team for past * week to get full refund cancellation for this but...

Aug 30, 2019 by Ranjith Anbalagan

Not getting airline refund (Air India) ^Closed

Have an upcoming trip to Srinagar on **st Aug however due to current situation it is not advisable to continue with this plan.Considwring the situation every other airline is waiving off the cancellation fee but Air India is finding it too hard...

Aug 27, 2019 by Susheel Shukla

Waiver of cancellation fee (Air India) ^Closed

Aug 27, 2019 by Archana Shukla

Cancelled Flight ticket not refunded fully (Clear Trip) ^Closed

I booked flight tickets on the Cleartrip website on **-**-****. (To - Hyderabad to New Delhi - IndiGo Airlines- Dt:*-**-****, From - New Delhi to Hyderabad - SpiceJet Airlines Dt - **-**-****). Subsequently, Spicejet cancelled the flight and th...

May 30, 2019 by TANGELLA MALLIKARJUNA RAJU

Baggage not delivered (Indigo Airline ) ^Closed

I had travelled by Indigo on **th May from Dehradun to Hyderabad via Lucknow. I have checked in two baggage. However, at Hyderabad airport, I was delivered only one baggage. I had filed an official missing baggage complaint with Indigo. However...

May 30, 2019 by Satya Shekhar Giri

My check in baggage not arrived at destination airport (Indigo Airline ) ^Closed

Check-in baggage not arrived at the destination airport. PNR: FLQHTH (** May ****). Chennai to Indore via Hyderabad. More than ** hours have passed, Indigo has not tracked my baggage till now. I wrote emails to customer.relations@goindigo.in, f...

May 29, 2019 by PRATEEK PARDESHI

Jet Airways refund not get (Jet Airways) ^Closed

I cancelled my ticket on the **th of April **** before company temporary shut down. But make my trip not release my refund. Please help me out....

May 28, 2019 by Abhijit Naskar

Refund not processed (PayTM and Jet Airways) ^Closed

I have booked a ticket through PayTm. JetAirways flights are cancelled and refunds are still not processed by PayTm (travel agent). When contacted Jetairways they asked to contact Paytm. When contact Paytm they are saying Jetairways has not c...

May 27, 2019 by Vaibhav

Refund not received since one month (Jet Airways India) ^Closed

*** ** **** **** *** ** **** **** *** ** *** ***** *** ** **** **** *** ** **** **** These are my ticket numbers. Cancelled them on April **. It's already May ** and I haven't received the refund yet. Every day and every time I call the ...

May 25, 2019 by Sugandha

Flight cancelled but no refund (Air India) ^Closed

My flight has been cancelled just before my boarding. Air India staff asked me to leave and confirmed that refund would be processed. But now they are denying to provide me with any kind of email that flight has been cancelled due to which my t...

May 23, 2019 by Manoj

Air india flight denied for boarding (Air India) ^Closed

I was denied for boarding in flight ai*** stating flight is overbooked. They have given me a ticket on flight after * hours. No proper explanation or compensation provided....

May 22, 2019 by Nithiyanandan S

Check in luggage missing (Air India) ^Closed

Flight AI*** came on **th May from Delhi to Kolkata but my check-in luggage was missing. It is still not delivered after ** hours. ...

May 20, 2019 by Saunak De

Mango cartoon not accepted (Indigo Airlines) ^Closed

IndiGo Bangalore refused to accept check-in mango cartoon properly packed and also put in a proper cloth bag. I requested the staff to give me writing that they refused to accept my check-in mango cartoon. The duty manager flatly refused to giv...

May 19, 2019 by Jmk lalwani

Regarding zero refund (Air Asia) ^Closed

I cancelled my booking before ** days of my departure. But I got zero refund by the Air Asia airlines. Are there any chances of getting a refund? Please help....

Apr 29, 2019 by Aravind saladi

Airline changed seats (Air India) ^Closed

Situation: My parents (both, senior citizen) are travelling from DEL to IAD via flight ***, departed from DEL at *:** am on ** Apr ****. I had booked their seats with extra legroom well in advance for their comfortable journey (I have the invo...

Apr 26, 2019 by Shashi Tripathi

Air ticket refund not received even after more than one month (Clear Trip) ^Closed

Trip ID # ************ On **/**/**, I have cancelled air ticket from Mumbai to Kochi of which cancellation & refund done by Go Air to Clear trip on the same day. But even after more than one month & with a number of telephonic follow-ups, the...

Apr 25, 2019 by RAJESH LAXMAN SHETTY

Hand baggage charges include food and laptop (Spice Jet) ^Closed

I was charged *** Rs per kg for excess hand baggage since hand baggage included laptop bag and food carried that was to be consumed during the layover. They said you can't carry sweets and other eatables because the aircraft cannot take that we...

Apr 21, 2019 by Anuradha B

No refund of airlines cancelled ticket (Spice Jet) ^Closed

I booked two round tickets Hyderabad to Madurai (**-*-** to **-*-**). Spice jet cancelled the flight due to its operational problems and offered a full refund on **-*-**. Upon continuous chasing assured refund within **-** days. But even after ...

Apr 11, 2019 by TCS PRASAD

Very poor service of Airlines (Cleartrip) ^Closed

I have booked an air ticket with ClearTrip (Booking ID ************) for the sector Delhi - Sydney - Delhi. The confirmed ticket was issued by ClearTrip. I travelled by Qantas **** on ** February ****. I have to return on ** April **** from Sy...

Apr 10, 2019 by Jitinder Mohan Mago

Unfair amount charged for extra baggage (Indigo Airlines) ^Closed

Hi, This is second instance with me in last * months, *st instance was Indigo customer care executive did not respond to my senior citizen parents nth-number of phone calls and finally they settled the incident with me by providing lum sum amo...

Jun 11, 2018 by Jaymesh Shah