Consumer Complaint against Airlines

Airlines Complaints

Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today. The most common Airlines in India are Indigo, AirIndia, GoAir, Spicejet, JetAirways etc.The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc. So what can be done to resolve these complaints? All these airlines have a 24*7 customer care number who are always willing to help the customer. The customer care no. Of some of top airlines in India are :

Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
Jet Airwarys Customer Care No. - 080 3924 3333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
JetLife Customer Care No. - 1800 22 5522
AirCosta Customer Care No. - 1800-4250-0666

Moreover there are other steps which can be taken, however, the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it to other businesses. The airlines have alloted separate ticket desks, lounges and baggage claim sections to help the consumers. If this dosen’t solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines. However if the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governming body overseeing air travel in India. However if the consumer is still left stranded with no where else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaint related to these Airlines in a month. So how do we actually resolve these airline complaints? We start a social media campaign and then send a email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.

Most Common Issue Reported for Airlines Complaints

Tickets/Flights canceled

Boarding Issues

Refund not given

Staff misbehaved

Damaged Baggage

Fight delay

Changed Seat number

Amount deducted but ticket was not booked

Double amount charged

Fraud by booking agents

Air India and indigo didn't refund for my cancelled tickets (Air India) ^Open

Got tickets booked for two pax on ** Aug through yatra.com flight with air india *** for ** August delhi to Imphal and return flight for * September from dimapur to Delhi via calcutta Indigo flight * E-*** and *-E ***. Total.amount paid *****...

Aug 28, 2019 by Aania

Mental physical emotional trauma by Indigo (Indigo Airline ) ^Open

On the *st of August ****, I had a ticket booked in Indigo Airlines, from Pune to Allahabad Via Bangalore. PNR -NJDHND-Leaving Pune at **:** am and arriving at Bangalore at **:** noon. My connecting flight from Bangalore to Allahabad was *:** ...

Aug 08, 2019 by Jean Innis

Refund for airline ticket (Via.com) ^Open

I had booked a flight from Bengaluru to Mumbai on the **th of April, **** for the travel date of *st May, ****. The PNR for the flight was DAANVX having the booking reference as FMNAA***PA***. Jetairways cancelled all their flights and hence I...

Aug 06, 2019 by Divyangi Srivastava

Non refund of air tickets (Cleartrip Private Limited) ^Open

I have booked my air tickets from Hyd-Kolkata and return. I booked tickets on **-**-****. My payment got deducted at **:** pm. However, I got condition mail at **:** pm. I tried my level best to contact them but could not go through and I booke...

Aug 05, 2019 by Gangadhar reddy

Air ticket booking amount got debited but ticket not received (Cheap Ticket) ^Open

I booked my flight ticket to kul to trz by cheapticket. My travelling date is after one month. I checked all the website for tickets. Cheap tickets charge the lowest convenience fee so I choose the cheap ticket. After putting the ticket they as...

Aug 01, 2019 by Naveen

Ticket cancelled after 1 month of booking without any intimation (Cleartrip) ^Open

I booked a ticket via Cleartrip from Mumbai to Riyadh on **th June **** for **th Aug **** (the travel date), booking confirmation mail is attached. I didn't receive any ticket and I followed up on the call. I received an email after a month on ...

Jul 25, 2019 by Nilesh Gunjal

Mobile app not delivered (GS web Technologies) ^Open

I have agreed with this company gs web technologies for mobile app customization on ** Oct **** for an amount of Rs. **,***. At the very starting, we asked to add a few categories to be added in the app. They have agreed for the above price (Rs...

Jul 24, 2019 by Prudhvi Katragadda

Refund not credited by indigo airline (Indigo Airlines) ^Open

I booked a ticket on **th May PNR/Booking Ref.: JK**GN for a trip from Dubai to Chandigarh dated **th June ****. I cancel the same ticket due to unavoidable circumstances on ** May **** almost one month from the date of the flight. I called upo...

Jul 23, 2019 by Rajpal Singh

Fake flight ticket was provided (PayTM) ^Open

I booked flight tickets on PayTm and the airline has no data regarding the same. The airline has declined the onboarding and PayTm has provided me with a wrong PNR which was already issued to some other flight (confirmed this with on ticket cou...

Jul 11, 2019 by Garv Parmar

Refund not processed (Jet Airways) ^Open

I had booked a ticket on Jet Airways from Bangalore to Varanasi on **/**/**** for **/**/****. On **/**/**** of February month, I got a mail from jet airways regarding cancellation of the flight. Then I contacted Jet Airways and they rescheduled...

Jul 11, 2019 by Rahul Kumar

Luggage not delivered (Air India) ^Open

Muscat to Chennai travelled on ** June ****. arrived ** June **** in air India flight. My hand luggage checking security said overweight luggage to taken through the truck. But still, now I couldn't get my hand luggage. I informed and (**th Jun...

Jul 10, 2019 by Sankaralingam balamurugan

Unfair additional charges (Indigo Airlines) ^Open

I had booked Mumbai to Delhi flight on **/**/** no. *e**** Pnr eg*vxm. I had done web check-in. I entered the cost t* Mumbai airport, showed a boarding pass, cleared security check, got it stamped. I moved to gate ** showed a boarding pass whic...

Jun 30, 2019 by Dr Atikh Ahmed Sayed

Name amendment in ticket (Cleartrip) ^Open

I had booked domestic as well as international tickets through Cleartrip on ** Apr. Within five minutes of my booking, I realised that I had made a mistake in my son's name which I erroneously typed ARJU instead of ARJUN I immediately informed ...

Jun 19, 2019 by Gp Capt S Shrivastava

Flights refund not received (PayTM and Jet Airways) ^Open

I had made flights booking for a round trip via PAYTM, unfortunately, my flights were cancelled from Jet Airways. I have been calling the customer care for the refund status from the past * months and there is no valid reply from PAYTM. Paytm c...

Jun 18, 2019 by HARMEET SINGH

Two tickets booked with same PNR and no refund received for the new ticket purchased (Cleartrip) ^Open

On Mar *th we booked two indigo tickets with the same Cleartrip account from Banglore to Bhubaneshwar (round trip). Trip id #************. Recieved confirmation mail from Cleartrip for one person and from indigo for another person. However, whe...

Jun 11, 2019 by Nazmin I H

Fraud booking by Indigo (Indigo Airlines) ^Open

I booked a return Indigo flight from Delhi to Budapest scheduled on ** May ****. I booked it on * April ****. However, airlines conveniently cancelled this booking without even informing me and without any justified reason. I came to know about...

Jun 06, 2019 by Amit saraf

Not getting any refund (Spice Jet) ^Open

I booked a round ticket from Bangalore to Kolkata for my exams. Unfortunately, my exam postponed and shifted to the very next week. As I have booked earlier it seems that I have to cancel. I paid total **** Rs but they are telling you will not ...

Jun 06, 2019 by Priya sangam rahi Singh

Deficiency in service by SpiceJet (Spice Jet) ^Open

I had booked a flight with SpiceJet on **/**/**** PNR no ODRV*N on flight no SG-**** Delhi to Dehradun to depart from Delhi at **.** hrs. I check in well in advance and deposited my check-in baggage at their counter then went to the lounge to h...

Jun 05, 2019 by Dr Pradyot Kumar Singhal

Incorrect ticket booked (Cleartrip) ^Open

On **th May I booked a ticket to Del-Mum-Del and after making the payment I got an email ticket of Mum-Del-Mum. The moment I received an email I called their customer service. Their customer support is terrible. They told me that I will have to...

Jun 03, 2019 by Shrishti r kapila

Compensation of misbehaviour and inordinate delay in flight departure (Spicejet) ^Open

My one stop flight Jaipur - Surat- Mumbai on **st April **** (PNR- E*EH*P) which started from Jaipur at *.** am broke down in Surat due to some so-called technical glitch and we had to wait for more than *.* hrs. If the flight occupancy is no...

Jun 02, 2019 by Prashant Biyani

No refund of airlines cancelled ticket (Spice Jet) ^Closed

I booked two round tickets Hyderabad to Madurai (**-*-** to **-*-**). Spice jet cancelled the flight due to its operational problems and offered a full refund on **-*-**. Upon continuous chasing assured refund within **-** days. But even after ...

Apr 11, 2019 by TCS PRASAD

Very poor service of Airlines (Cleartrip) ^Closed

I have booked an air ticket with ClearTrip (Booking ID ************) for the sector Delhi - Sydney - Delhi. The confirmed ticket was issued by ClearTrip. I travelled by Qantas **** on ** February ****. I have to return on ** April **** from Sy...

Apr 10, 2019 by Jitinder Mohan Mago

Unfair amount charged for extra baggage (Indigo Airlines) ^Closed

Hi, This is second instance with me in last * months, *st instance was Indigo customer care executive did not respond to my senior citizen parents nth-number of phone calls and finally they settled the incident with me by providing lum sum amo...

Jun 11, 2018 by Jaymesh Shah

Airline refund (Indigo Airlines) ^Closed

I had booked * tickets for a trip from Chennai to Bagdogra almost a month in advance. I had to cancel tickets within *-* hours of booking due to unavoidable circumstances. The ticket status said refundable. But it turned out that the refund amo...

May 30, 2018 by Shweta Ramesh

Double charged for business class upgrade and baggage (Jet Airways) ^Closed

Received an email from Jet Airways asking me to bid to upgrade my flight ticket to Business Class. As I had excess baggage, ** kgs, I thought this would be a good idea as Business Class allows baggage of upto **kgs. The maximum bid amount was R...

May 18, 2018 by Neil Pinto