How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today.
But nothing can ruin a holiday than diligently planning a whole trip with excitement, only to arrive disappointedly at the airport to find out that there is some glitch.
The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc.
If you have faced these kinds of problems with your airline, you must have brought it to airline authorities' notice by complaining. In this article, we have mentioned India's famous airlines, and the types of complaints the airlines' passengers face with them.
FAMOUS AIRLINES IN INDIA
1. Go Air: Go Air has secured a spot in the list of best Airlines in India. It was founded in November 2005 by Jeh Wadia, an Indian industrialist. In October 2017, it was India's fifth largest airline and had a considerable market share of 8.4%. The airline is a fully-owned subsidiary of Wadia Group and started its operations in November 2005. The airline operates 230 daily flights to 30 significant destinations, which have 24 domestic and 6 international destinations. The airline has its hubs at Delhi, Mumbai, Bangalore, Kannur, and Kolkata.
2. Air India Express: Air India Express is an economical airline having its headquarters in Kerala. Airlines are operated by Air India Express Limited, a wholly-owned subsidiary of India's national carrier Air India. It runs around 649 flights per week to 33 Middle East and Southeast destinations. The airline has a fleet of aircraft 25 Boeing 737-800 and carries approximately 4.3 million passengers every year.
3. Spice Jet: Spice Jet is a low-cost airline having its headquarters in Gurugram, India. Initially, in 1994 it was established as air taxi provider ModiLuft and then later in 2004, it was renamed Spice Jet by an Indian entrepreneur and started its operation in May 2005. According to data in March 2019, Spicejet was the second-largest airline in India and had 13.6% of the market share in the number of passengers. Spicejet has a fleet of Boeing 737 and Bombardier Dash 8 aircraft. It operates 312 flights daily to 55 destinations, which include 7 international and 47 domestic destinations. Many flights are operated from Mumbai, Delhi, Kolkata, and Hyderabad.
4. IndiGo: Indigo was founded in 2006 by Rahul Bhatia and Rakesh Gangwal as a private company and had its headquarters in Gurugram. The airline had its first aircraft in July 2006, and it started its operations in 2016. By 2012 it became the largest Indian carrier, and in 2015 it went limited and issued a share to the public. Indigo has an immense fleet size in India and a maximum domestic share. Also, Indigo is the largest individual Asian low-cost carrier in passengers' carried and jet fleet size. Maximum flights of Indigo are operated from Indira Gandhi International Airport, Delhi.
5. Air India: Air India is a very own national carrier of India and was founded by J.R.D. Tata as Tata Airlines in 1932. It has its headquarters in New Delhi, and after the second world war, it became a public limited company. Afterward, it was renamed Air India and is owned by Air India Limited, a government-owned enterprise. With a fleet of Airbus and Boeing aircraft, the airline serves 94 international and domestic destinations. Air India has two sister companies Air India Express and Alliance Air, which operates in India and Asian destinations.
6. Air Asia India: Air Asia India started as a joint venture with AirAsia Berhad and Tata Sons. AirAsia Berhad has a 49% stake, and Tata sons have the remaining 51%. It started its operations on 12 July 2014 from Bangalore and has a market share of 6.5%. With a fleet of Airbus A 320-200 aircraft, it serves 24 destinations.
TYPES OF AIRLINES COMPLAINTS
Indian Airlines has seen one of the best growth among all airline industries of this world, but with all this growth and rapid development, our aviation sector has also experienced many kinds of turbulence.
Among 1000s of Indian airline companies, some of the most famous airlines such as AirIndia, Spicejet etc. have seen their customers regularly filing a complaint against them.
Some widespread airline complaints include rude behavior of staff, refund not given, and baggage lost. Apart from this, many airlines have faced aircraft turn-around times, which results in delays in flight for its passengers. Here are some common types of airline complaints:
1. Customer Service
In the past few years, many passengers of some highly reputed airlines have shared their experiences where they had to face the rude behavior of the airline's customer service representatives. Most passengers faced rude behavior, absent onboard services, and poor language skills from the airline's representatives in these kinds of complaints.
2. Flight Delay
In 2019, the Air Passengers Association president accepted that many airlines are facing aircraft turn-around time issues. These turn-around time issues are the main reason behind the delay of flights, which has left many passengers frustrated. Many top airline customers have reported that they were not informed about their flight's updated timings by the airline industry. Thus, failing to use emails or SMS services to inform their customers has made flight delays a pervasive and frustrating issue.
3. Booking and Refund
Another prevalent issue faced by many air passengers is related to airline industries' booking and refund conditions. The most-reported complaint under this category is the lack of flexibility in tickets where airline industries usually decline to refund the amount if something unexpected happens, such as illness or accident of a family member. Apart from this, many famous airlines are reported for being very slow in the procedure of a promised refund. Due to this, passengers have to struggle, and sometimes they are not appropriately compensated. Moreover in recent times of pandemic the most common consumer complaint was that passengers are not getting refund inspite of the fact that their flights were cancelled by the Airlines due to Covid-19 pandemic.
4. Lost Baggage
Lost baggage is one of the most frequently experienced and common issues faced by air passengers. The airline industries have ignored the inconvenience faced by their customers in case of misplaced luggage. For the past few years and indeed, it has left many passengers upset and disappointed. Many customers have claimed that their lost or misplaced luggage carried their valuables, urgent medications etc. but they have not been compensated appropriately by the airlines.
5. Cleanliness of Cabins
Many airline industries of today's time claim to be more aware of the cleanliness of their cabins, but many passengers of these airlines have actively reported their concern about cleanliness and hygiene. Apart from the poor condition of cabins, cleanliness of washrooms and dirty seats are also some of the most common issues faced by these airline industries' passengers.
Onboard catering has always remained a concerning area for airline industries, which directly results in the passengers' disappointment with the meals offered to them. Many passengers have been served the wrong food and the food quality has also remained low compared to passengers' expectations.
6. Hidden Charges
The bulk of customers' anger is aimed at low-cost airlines that have additional hidden charges that disturb the trip's budget. Such airlines have complicated ancillary fee rules which customers have to read.
7. Change of Aircraft
In recent years there is a trend among some customers where they specifically book preferred seats in preferred aircraft but they feel very dissatisfied when they come to know that they have to change the plane and their preferred seats have been changed.
How to resolve Airlines complaints?
1. File support ticket/send an email:
You can always contact airlines through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading Airlines are:
Air India Express - firstname.lastname@example.org
Spice Jet - email@example.com
Go Air - firstname.lastname@example.org
Vistata - email@example.com
2. Call Customer support:
All these airlines have a 24*7 customer care number who are always willing to help the customer. To resolve these complaints, you can always call their toll-free customer service numbers. The customer care numbers of some of top airlines in India are :
Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
AirCosta Customer Care No. - 1800-4250-0666
3. Report to the Directorate General of Civil Aviation (DGCA):
If the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governing body overseeing air travel in India.
4. Send Legal Notice:
Consumers can send legal notices to Airlines in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to Airlines?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Airlines by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If Airlines is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
Flying in an airline is often a memorable experience, but sometimes it can be memorable for all wrong reasons, and we have mentioned many of those reasons above. Once again to summarize, it is to be noted that the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it is to other businesses.
The airlines have allotted separate ticket desks, lounges and baggage claim sections to help the consumers. If this does not solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines.
However if the consumer is still left stranded with nowhere else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaints related to these Airlines in a month.
So how do we actually resolve these airline complaints? We start a social media campaign and then send an email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.
It has been more than * weeks; EMT staff is fooling me for the refund of EMT******** by giving me false refund dates and transaction IDs. I have many such mails as evidence. Everyday they change the refund date and transaction ID. Zeeshan Zafar...
May 12, 2021 by Hemant Rai
An Air India round trip ticket was booked for Kolkata - Toronto - Kolkata for travel from **th May'** to **thJun'** through the Cleartrip portal.The travel could not be undertaken due to the Covid** Lockdown and cancellation of flights. Despit...
May 10, 2021 by AJIT CHERIAN KURUVILLA
I have contacted the goibibo customer care atleast a *** times, spoke to their customer service bots, written several emails but they still havent made a refund of an indigo flight on*st April ****, which was cancelled due to nation-wide COVID ...
May 10, 2021 by ANTARA BANSAL
Booked Go Air flight ticket (Booking Reference: GYD**Q) via MakeMyTrip (Booking ID: NF**************) on **-May-**** departing from IXE at **.** to DEL, arrival time **.**. The airline has cancelled the flight and not responding to emails or c...
May 10, 2021 by Saurabh Upadhya
Booking Reference : HBKRV PASSENGER NAME TICKET NO PRANAB KUMAR BEHERA ************* SUJATA BEHERA ************* MANOJ KUMAR PANIGRAHI ...
May 08, 2021 by ANUBHAB PANIGRAHI
I purchased a flight ticket from Cleartrip (online e-commerce) on *nd February **** for **,*** from New Delhi to Austin (USA) with a halt in Newark. The flight was supposed to depart at *:** AM on **th Feb. On **th Feb *:** AM I received an em...
May 07, 2021 by Gulshan Kishore
My booking from Lucknow to Delhi for ** august **** from air India flight AI *** through MakeMyTrip but flight was not operational on that day when we reach the airport they said that the above flight is non operational and from air India count...
May 07, 2021 by Vikram jain
Hi Team, My name is Swamy and I am an Indian who is currently staying in China on a job visa. I planned to go to India on a vacation and I booked a round way flight ticket through MakeMyTrip on *-**-**** which was confirmed and I have the b...
May 06, 2021 by Ramesh Mogulla
I had booked my air ticket through Goibibo on **-Feb-** and travel date was **-May-** but due to lockdown flight was non-operational hence airline(Spicejet) issued full refund which got credited to Goibibo account. After a lots of followup Goib...
May 06, 2021 by Ashish Kumar
I tried booking the domestic flight ticket from travolook with reference ID REF********* on *st May,**** but after few mins I got the email back from company that booking has been cancelled due to fare expiration. Then immediately I also got th...
May 06, 2021 by Anjali Gupta
I have booked my flight ticket on Travolook.in and after booking within **mins I got call from the company due to price difference they have cancelled the ticket with full refund. And its been more than * days and so response from the travel co...
May 06, 2021 by vignesh jayagopal
i had issued tickets ***-**********-* on **apr** for travel on **may** bengaluru san francisco bengaluru. total fare paid Rs *,**,***/- CLIENTS WERE MRS CHANDRA PRASAD & MR SAIPRASAD ML . USA BROUGHT A PROCLAMATION AND BANNED ALL FLIGHT...
May 05, 2021 by UDAY KARNAD
I made a booking at Swissotel Al-Murooj Dubai. Upon checking in I learnt that Agoda haven't paid the property and I had to pay the property for my stay. Upon contacting Agoda they are claiming they booked it via a third party supplier and hence...
May 02, 2021 by Abhilash Pattanaik
The ticket was booked for gangtok from kolkata with an insurance so that it can be used in case of cancellation. The trip was cancelled and simultaneously we were forced to cancel the tickets vis spicejet as MMT didnt help. The spice jet tol...
May 02, 2021 by Abhijeet Singhania
I have booked a holiday package of Kashmir from makemytrip on *th April. Package total cost was ***** Rs. Due to current covid situation we decided to cancel the trip. As per the policy mentioned on their website and described by the assigned r...
May 01, 2021 by Prateek Jha
My initial flight was on April **, **** (PNR- Y**ZG) which was cancelled by Air-India airlines due to nationwide lockdown. I was advised by the airline and Goibibo team to reschedule the booking once lockdown was over. I raised ticket #******...
Apr 25, 2021 by Hemant Kumar
Dear Sir / Madam, This is in regard with the Airindia not processing the refund for the cancelled ticket. I have booked the flight ticket on Aug *, **** with PNR number HYDKE on the name of "Janaki Bongu [e-ticket no: ************* ], Sr...
Apr 25, 2021 by Sreedhar Sambangi
I was trying to book ticket from Bangalore to Patna on **April and money was deducted from my account but I received message saying ticket is canceled due to increase in fare. As per policy full amount should get refund but it’s been more th...
Apr 24, 2021 by Navneet
I have booked a ticket through Easemytrip for AIrIndia the travel date ** Oct **** and the ticket was Kolkata to Bengaluru. PNR YP**B and the * ticket nos *************/*/*, *************/*/* & *************/*/* these three tickets i have cance...
Apr 24, 2021 by INDRANIL CHEL
I had booked a ticket from Bangalore to Surat on march ** for the travel date on **th march. Later the booking got cancelled stating fare expiration. Since then i am continuously in touch with the customer care but still not received my refund ...
Apr 22, 2021 by Ramachandran Murugan
Your Booking is Cancelled with travolook.in :REF********* Your booking is Cancelled due to fare expiration. Please contact our customer support at ****-***-**** or send us an email at firstname.lastname@example.org and one of our travel expert will be ...
Apr 14, 2021 by Prajwal Guragai
Hello sir, i have booked delhi to srinagar flight ticket on **/**/**** @****/- but ticket was not booked due to reason shows that price expiration. But this may be propr fraud company that everyone trap in their price expiration. kindly initiat...
Apr 09, 2021 by Bhupender
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Apr 08, 2021 by Ambuj Kumar
Travel was scheduled fron newark to mumbai on **th march which is got cancelled due to covid-**, have been asking for refund but no response...
Apr 08, 2021 by Sahid makdum allauddin qureshi
After I booked the ticket, they put the status in processing. After ** minutes I got call from there agent that fare has been increased. They have cancelled the ticket. They revert with cancellation e-mail but amount is still not received. Boo...
Apr 08, 2021 by ROHIT
Booked a flight on MakeMyTrip for which the travel date was *th April ****. Complete country was under lockdown at this time and all flights were cancelled. So for this booking, airline (SpiceJet) has initiated the full refund but MakeMyTrip ha...
Apr 08, 2021 by Karan Gupta
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Apr 08, 2021 by Ismail Thalanchery
Hi, I booked a flight ticket(PNR:JQQNUR) from HappyEasyGo portal an year back **nd maraca **** for ****INR. Due to COVID situation- indigo airline cancelled the flight and I was assured a full refund. After endless calls and emails HappyEas...
Apr 08, 2021 by Garima kaushik
* months ago I booked a Vistara ticket and due to bad weather flight was canceled. My refund has not come yet. Please refund my confirmation mail to me....
Apr 08, 2021 by GIRDHARI
I cancelled AirAsia flight for * passengers. The refund was processed successfully by AirAsia airlines to MakeMyTrip on **th of March. But the refund has not been processed by MMT into my bank account (original payment method). There is no help...
Apr 08, 2021 by Riya Jain
Yatra.com is not refunding the amount of tickets booked for Air Asia PNR S*MMVQ, P*F*NZ, WV**VY, J*YK*N, X*PZNH, Z**VJA. It is transferring all the amount to its wallet and not returning it to my source account. This is a fraud and I need my mo...
Apr 07, 2021 by Dhaval Maheshwari
I have booked the tickets from travolook.in .My booking got cancelled immediateky but i have not got the refund amount till now..I tried calling customer care but they said it will get refunded still i have not recieved.They are not replying t...
Apr 06, 2021 by Priyanka shahu
Due to unavoidable circumstances(corona) I had to cancel my ticket on **-**-****. I contacted Air India customer care for refund, they are saying the amount is refunded. Even i confirm with the bank, nothing is refunded. ...
Apr 05, 2021 by Mayank Mittal
I was trying to book ticket from make my trip amount got deducted from bank but ticket not booked, also refund i didn't get. Transaction ID:IGAKWIOAN3 ...
Apr 05, 2021 by Niraj Kumar Mishra
I was booking my indigo ticket through travalook. Amount was deducted and then I was told that my ticket was not booked because of fare expiration. That was not my mistake it has been ** days . My refund has not yet been credited and they are s...
Apr 05, 2021 by VANDANA KAPOOR
I have not received the refund of Rs ****/- for the flight ticket which I had booked. GoAir has refunded the amount to GoIbibo but GoIbibo has not refunded that amount to me. ...
Apr 04, 2021 by Rishi Munim
I booked a Lufthansa flight from EaseMytrip.com website last yr. Due to the Corona situation flight was canceled. EMT******** is my booking ID. I have been calling customer care for more than * months now for refund.. They give a standard reply...
Apr 03, 2021 by Vishal Peddigari
I have cancelled the hotel booking (booking id- NH*************) for which amount **** is to be refunded. My bank doesn't support IMPS reversal. I couldn't find the option to change payment mode. Now the status is stuck and refund is not being ...
Apr 02, 2021 by Amrutha Alewoor
I have booked flight ticket from Bangalore to Vishakapatnam on ** th March after * min they called and informed fare has been increased by ****, would you like to proceed or cancel it? then I said please cancel it they they told that the refund...
Apr 01, 2021 by Vijay
I canceled my train ticket from Lucknow to New Delhi and a refund was initiated in my wallet immediately but when I asked this amount to be shifted to my bank account, it did. showed me refunded to the bank but till dates or after * months I ha...
Mar 31, 2021 by Shreya mishra
How to file a complaint against Company?