- Order not confirmed but money got deducted Closed
I placed the order for Dominos pizzas through Zomato. After paying the amount through Gpay, the amount got deducted but the order failed to confirm. I contacted their customer support team through their app chat service and was assured that the amount would be refunded within *-* working days. I waited for few days and contacted them again, just to receive the same reply. I wrote an email to their support team and they asked me to contact my bank. As suggested I spoke with my bank and they provided me with the details advising a successful transaction to Zomato's account. They also advised me to ask Zomato to provide the bank statement from the default date. I wrote back to the same customer support agent who tells me that he has crosschecked and is very sure that the amount is not received in the company's account. He kept telling me the same thing over a few exchange of emails. If he is so sure why not share the requested details. The customer support is absolutely useless and inefficient. After reading all these online reviews, I have made a big mistake by placing an order with Zomato who only knows how to dupe money from customers.
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Refund / Credit for purchase
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Zomato - KFC Missing Order Closed
Today I had ordered from kfc and the popcorn chicken item was missing and they have packed the wrong itemsOrder ID : **********Worst support from Zomato Refund it immediately ...
Feb 01, 2021 by Prabhakar
Order id -********** I placed order for * chocolate chip shake and * mocha mania shake from keventers however they sent * bottles of cold coffee shake which is much cheaper so I'd like my refund please I sent several mails to zomato support ...
Jan 27, 2021 by Vedang narain
Zomato - Incorrect Cake Sent Closed
I sent a cake to my sister on her birthday through zomato but Zomato has sent cake which is very ugly looking and damaged when I try to reach the support they dont have a proper support also Even I took zomato pro for premium support, Even they...
Jan 16, 2021 by saikalyans
Zomato - Package not deliver Closed
I have ordered some food items from Zomato , my payment has deducted from my account but not received my order ...
Jan 08, 2021 by kannu sharma
Zomato - Money not refunded Closed
money deducted from bank account but payment failed and money not refunded till date...its been * days....
Jan 04, 2021 by prakhar dixit