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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
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4. Get refund / replacement / damages from Zomato
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a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Food not delivered within the timeline adn customer care executive not prompt response Closed
Am a gold customer in Zomato with a * months subscription of *** rs, as per the policy gold customer shud get the food within the timeline or else the entire order wil be dleivered with * bill, today **the march I ordered a food bill of approx ...
Mar 10, 2023 by Prathap M
Zomato - Zomato Not Processing refund for incomplete payment Closed
I was trying to make a grocery order on zomato's app on **th Feb. After making the payment online. The order did not go through but the amount was deducted from my source which was Paytm. The second time, I used a credit card and again the same...
Mar 10, 2023 by Shantnu Jain
On **th Feb, My mother had ordered a Golden delight Pizza from Chicago pizza , she was served a Paneer Pizza, My mother instantly complained about the same to Zomato, Zomato on checking the images promised a full refund of *** as compensation f...
Mar 10, 2023 by Soumyajeet Das
Zomato - Didn t get the refund Closed
Hello, I ordered from the kfc on Zomato app, my money got debited but payment failed at gateway and order could not placed. I was emailing them from past few days but they are not responding to my emails or initiating the refund. ...
Mar 10, 2023 by riya sehrawat
Zomato - Pakage not delivered Closed
Mera order deliverrd nhi hua...
Mar 08, 2023 by Ajay Kumar Yadav
Maine zomato apps se aaj * march **** ko * pm ko * dominos pizza order kiye the uska payment ****.** rupees maine paid kiye the to mare accounts me se paise debit huwe hai lekin phir bhi apps me payment faild dikha raha hai to plz muje mere ...
Mar 06, 2023 by Ganesh shantaram korade
Zomato - Calls coming from zomato thrice a day for no reason Spam calls everyday and night Closed
Uninstalled app still spam calls coming on. Causing sleep issues....
Mar 03, 2023 by Ayushi Gupta
Zomato - Did not receive my order Closed
I didn't receive my order on */**/** from Box * Meals. The delivery boy told me that his bike is damaged so he won't be able to deliver the order that night. So, he requested me that he would deliver the order next day but he isn't answering my...
Mar 03, 2023 by Amisha Raj
I ordered butterscotch and veg biryani which is mixed inside the polythine when i received. Nothing can i eat...
Mar 01, 2023 by Kalpana singh
Zomato - Wrong deduction Closed
I ordered food from zomato but they debit amount but order not placed...
Feb 27, 2023 by Jatin jass
Zomato - Food Quality Very Bad Closed
Paneer gravy was very smelly and its taste was also very bad. It was filled with oil and i have not even eated it after one bite. Missi roti was prepared on tawa and it was also half burnt. Please give me a proper solution...
Feb 25, 2023 by Priyansh kauhsik
Zomato - For missing item Closed
Sir I have received the missing item order from zomato please help me ...
Feb 23, 2023 by Priyanshu
Zomato - Package not delivered Closed
Zomato team really needs to work on the customer service. I have ordered and waited for more than one hour and I was trying to connect the support executive and delivery partner, none of them are picking up the call and i have paid but my orde...
Feb 23, 2023 by Nandhinee Thillairaj
Zomato - Refund not received Closed
I have order special non veg fried rice on ** Feb **** at **.** pm from New Indian and Chinese corner sec ** gurgaon.my order number is **********. My amount of *** rs was deducted from my account but they are showing payment failed and msg ca...
Feb 22, 2023 by Sulena jha
Zomato - Automatically Enabling Offers Closed
Zomato customer support team is automatically enabling offers for my restaurant without my consent. This is happening for the *rd time. It is usually late by the time the management team notices this as they don't send any email confirmation...
Feb 22, 2023 by Nagarjun Pola
Zomato - Order not delivered Closed
I ordered from zomato * aaloo naan and paneer. In app it shows the order was delivered but it was not received when i call the owner of the vaishno dhaba resturant he also told us that order was delivered. It was the fault of the zomato middle...
Feb 21, 2023 by sunil
Zomato - Refund not received Closed
My money was deducted but payment was not completed and they didn't give any refund ...
Feb 20, 2023 by Gaurav Das
Zomato - Food was spoiled and off in taste and smell Open
The food supplied by green City mandavi Vadodara is spoiled, off in taste, and smell. Zomato stated they are not responsible. Agreed but there is no contact details of restuarant even where i can put this. This may cause public health issue. Th...
Feb 19, 2023 by Divya
Zomato - Food not delivered Closed
The Zomato app was used to order la pino pizza from number ********** and it took * hours poat which Zomato delivery guy calls and says i cant deliver order as i am far... Guests were waiting with lot of patience and we were embarassed.e. we ha...
Feb 19, 2023 by Mandara kr
Zomato - Account not yet verified Closed
I have registered as a delivery partner, but still my id is not yet verified, but I paid around Rs. **** to zomato. I have raised a ticket but still no response. ...
Feb 17, 2023 by Koushik Ningaraju
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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