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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Refund not received Open
I had ordered from Zomato on **th March **** for Rs.***.** and on **th March **** for Rs.***.**. The restaurants had rejected the order and zomato has been saying that the refind will be processed for the last one month but i dont see any resol...
Apr 12, 2023 by Raiyed Ahmed
Zomato - Delivery Boy cheated by taking two payments Closed
My friend ordered food from zomato on ** April and pays ***.* for it. And after some time delivery boy named pawan kumar meena upi id **********@ybl came and I go for take food and he tells that payment is not done so I pays *** rupees. I think...
Apr 12, 2023 by Rahul goyal
Zomato - Refund Coupan Worhtly 141 rupees not creditied into my zomato account Closed
i am placed a order for * pizza with order id is **********.but your restaurant not followed my instructions and not provided sufficient quantity of sauces and chilli as per pizza quantity regarding this i am reached at your customers support a...
Apr 12, 2023 by ashish
Zomato - Fraud Open
I am from bangalore, i ordered food on *rd april night, for that zomato showed , if u biy gold membership of ***/- u get ***/- zomato credits after delivery, so purchased zomato gold Order No: ********** But today its**th April, still i haven...
Apr 11, 2023 by Nithesh N
Zomato - Items missing in Zomato order Closed
Dear sir/madam, * items were missing in order we called hotel but no proper response. We called delivery parter he said that he delivered what hotel packed but hostel person said that they have given all items. We have not received * Spl quick ...
Apr 09, 2023 by Nenavath Naresh
Zomato - Cancel order with fake reason Open
I have order some sweets to my friend and mr. Farahan is assigned to deliver the food . He called her but due to some circumstances she missed the call after that she and me tried alot to call him even i tried to contact him by chat but he didn...
Apr 09, 2023 by Ankur Som
Zomato - Order Not Delivered by Delivery Person Open
I had placed a prepaid order with Zomato (Order id - **********) on *st April ****. Which the delivery person (Sidhant Sharma, +************, having a vehicle numbered - PB**V****) marked as delivered, without actually delivering it, i tried co...
Apr 07, 2023 by Arnav Aggarwal
Zomato - Spoiled food delivered by zomato Closed
I ordered aalu patty from a bakery on zomato I received spoiled aalu patty in which stuffing was stinking badly and when I raise an issue on zomato because I want my money back but zomato said write a review for bakery that’s it…I did not r...
Apr 06, 2023 by Harsh nagar
Zomato - Burnt food and wrong food Closed
I have orderes food from zomato restaurant (da pizza yum). They had send me burnt and wrong food. I have got fraud. Requesting you to have a look. Also lots of people got scamed....
Apr 06, 2023 by Shubh sahu
Zomato - Order Not delivered Open
Order Not received but delivery executive updated as delivered and said he placed the order at the door steps due to I'm not contactable. But when I checked at my door steps I didn't seen any order. I called to delivery partener multiple times ...
Apr 04, 2023 by M Sravan Kumar
Zomato - Order missing items Closed
On *st April **** my order from Zomato was missing an item and I took it to customer support immediately and they asked me to try to reach out to them after awhile and when I tried to reach out to them after awhile the automated message said, i...
Apr 03, 2023 by Prathibha
Zomato - False promises Closed
They have feature on time guarantee delivery and state if not delivered ***% of the value will be refunded but instead they give only Rs. ***. ...
Mar 30, 2023 by Ruchi
Zomato - Charging for services but not providing services Open
I have ordered food from Zomato and the delivery partner not providing the delivery at my door step all though Zomato has charged delivery fees from me but not providing delivery at my door step they want me to step down into the delivery even ...
Mar 27, 2023 by Shubham Parmar
Zomato - Order cancelled without information and no refund Closed
This is regarding the order number **********,instead of helping me out ,they have cancelled the order and not assisting at the same time.when i tried to reach the agent basrah - replying with same pre written lines and not transferring the cha...
Mar 27, 2023 by Jyoti Rathour
Zomato - Items missing Closed
I ordered * items but received only *, i raised a Mail to them,but they simply told sorry for inconvenience unable to compensate It's happening * time's to me,but i didn't get my refund Please take serious action on this ...
Mar 26, 2023 by P TEJE SWAR REDDY
Zomato - No difference between Regular Gold membership Closed
Recently i purchased a zomato gold membership and i ordered few orders after that where that's not making any difference and later today I observed there is no difference between Regular & Gold membership they are charging the same for both whe...
Mar 25, 2023 by Yashwanth
Zomato - My is not open is new I d Open
Plzz I request for you starting my I'd ...
Mar 25, 2023 by Deepak Kumar
Zomato - Cancelled order after 4550 minutes of accepting it Closed
I have placed an order on Zomato at **.** pm (**rd March) for Cake for my brother birthday. They accepted the order and delivery time is around ** minutes. But after **-** minutes they cancelled the order and ruined the b'day surprise. Please t...
Mar 24, 2023 by Himanshu Kapoor
Zomato - Delivery boy Ate prepaid order Closed
Delivery boy didnt delivered my order he marked it delivered.i have cctv footage no one came. I have proof ...
Mar 23, 2023 by Ankit dawar
Zomato - Zomato Closed
My order has been not dalivery plz refund my money full amount requested my order no ********** my order has been not dalivery plz refund my money full amount requested zomato team ...
Mar 22, 2023 by Dhanesh Doshi
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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