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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Food smells very bad Open
I have ordered food from Zomato.. i ordered gajar halwa.. but when I open it it smells very bad... I want to complain against Zomato for providing such bad food... ...
Feb 17, 2023 by Bhagesh kaloria
Not good restaurants worst dish ever I had not good my money gone the quality was very low ever ...
Feb 17, 2023 by Loreal
Zomato - Money deducted but showing payment failed in app Closed
My order I'd is **********. I ordered from Zomato and paid via phonePe. Money from my account was deducted but the app is showing payment failed. Kindly look into the matter....
Feb 17, 2023 by Rajesh
Zomato - 2 item missing Closed
order ID - ********** मैंने zomato से ऑर्डर किए थे जिसमे pizza burger and could coffee include थे पर जब डिलीवरी हुई तो उसमे मुझे बस बर्...
Feb 17, 2023 by Vikash saini
Zomato - Order not placed but amount got deducted Closed
Sir, I placed an order for pizza on *th February ****. Due to some issues the payment remained pending and the time for placing order lapsed. Due to this the order got cancelled. However, after few minutes the amount got deducted from my accoun...
Feb 16, 2023 by Shreya Rathore
Zomato - All items are not delivered and Rude behaviour of delivery boy Closed
I have ordered food from Zomato in Mathura from a restaurant BhukkadJi(Township). I have ordered food items along with Butterscotch shake, but the shake was missing. I called the restaurant as well as delivery boy. The restaurant told me th...
Feb 15, 2023 by Prashant Chhonkar
Zomato - Order not delivered Open
I placed an order from zomato, which later got cancelled by delivery partner without informing me ...
Feb 15, 2023 by PATEL PRIYANSHI
Zomato - Refund issue Closed
Didn't received the refund till now today's is *th day...
Feb 12, 2023 by NIKITA KUMARI
Zomato - Refund not initiated by Zomato Closed
The deliver boy himself cancelled the order..the virtual assistant said consider it an odd situation..it wont happen next time.. I have been charged for the order.. The order was not delivered to me..neither returned back to the restuarant..s...
Feb 09, 2023 by Mohit Singh
Zomato - Zomato pocket Withdrawal Closed
TL also doesn't do anything, they are scamming. MY_Case also pending **/**/**** But no answer from zomoto side My case is Means **** rupees was withdrawn from your zomoto pocket or it was successfully sow per amount not received in my bank ...
Feb 08, 2023 by Himanshu
Zomato - Incomplete Food Order Closed
order Pizza under order no ********** on **st Jan **** for my team because we were working late. But totally dissatisfied with delivery service food quality and Restaurant Behaviour. The food was delayed with more than ** minutes late. Even Piz...
Feb 06, 2023 by Nooman Sayeed
Zomato - Charged twice for same order Closed
Was charged twice for the same order i.e order ID ********** from Zomato. Payment went through the first time then when i logged in to Zomato another option for payment option popped up , thought maybe previous order dint go through so made the...
Feb 05, 2023 by Keyileurangbe thou
Zomato - How i got scammed by zomato Closed
So I order from zomato and, guess what happened what they delivered *roti on the *st order and gajar ka halwa on the second when I ordered thali contacted zomato they said to send them email but no solution was provided, than I contacted them ...
Feb 05, 2023 by Gouri rastogi
Zomato - Cheated by Zomato Open
Hi, regarding my zomato order (zomato order id ********** dated *rd Feb****), i ordered BEEF ROAST and * Parotta (it's cost me arround Rs***) but sadly instead of my above order zomato delivered spoiled chicken curry and * parotta. They send me...
Feb 04, 2023 by
Zomato - Package had item s missing Closed
I ordered * biryani form this restaurant and when the delivered i found out one of the Biryani was missing i called the delivery representative he said he didn't have the package and said it can be an packaging error and to call an restaurant b...
Feb 02, 2023 by Mritanjay Mishra
Zomato - Order not delivered Closed
I order with Rajdhani restaurant(Nexus Forum mall, hyderabad) on " **st Jan ****". I ordered * items out of which only * is delivered. When I reached delivery partner he asked to reach restaurant, when I called restaurant they accepted and said...
Jan 31, 2023 by Sharath Desaraju
Zomato - Didn t got the refund Closed
I ordered a cake from Zomato didn't had the picture on the app so I called the bakery to send me the options they had I didn't like the options so I cancelled my order when I cancelled my order they told me they'll had a certain amount of cance...
Jan 30, 2023 by Eshika Suhane
Zomato - Zomato Delivery Person Stole My Expensive Helmet From The Parking Order Number Open
Zomato Delivery Person Stole My Expensive Helmet From The Parking: Order Number - ********** ...
Jan 30, 2023 by Prashanth M
Zomato - Order not delivered Closed
I order biryani from lunch box meals on zomato at **:**am. EDT was **:**am . At *:**am after nearly * hrs it showed order delivered. But it wasn’t delivered to me. i raised the issue to the chat support of zomato. Itheu literally wasted my pr...
Jan 30, 2023 by Mohammad Owais
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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