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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
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a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Delivery of food not received Open
I have ordered food from Zomato on **.*.**. I paid the charges through Gpay online. The delivery boy did not deliver the food at my home address. He denied coming to the place for delivery and misbehaved on the phone call. He asked me to cancel...
May 13, 2023 by Pubinder Kaur Gaidu
Zomato - The food was not delivered and was not even answering my text messages Closed
I ordered a food order from zomato at around **.** AM on May **, ****. I tried contacting the zomato support executive there was no response just ignorance...
May 10, 2023 by Vishal vasdev
Zomato - Wrong items got delivered and no resolution for the issue Open
I got wrong items as whole from the zomato order, though I tried to contact the support soon, I couldnt reach them due to poor customer support from zomato. I have even sent mail to the order@zomato.com as they requested with both video and ima...
May 09, 2023 by Rohit
Zomato - Refund given half Open
the amount should be *** but the executive customer gave ** ruppess when I have calculated ** ruppess was missing need urgent attention ...
May 07, 2023 by Sharmistha poddar
Zomato - Wrong information Closed
Zomato said delivery within ** minutes. After that they said more ** minutes and after that more ** until it took * hrs late. They just said sorry for the delay. They are providing the time without proper information about the hotels. The hote...
May 06, 2023 by Shankar
Zomato - Items missing in my order Closed
I ordered * Oreo and * butterscotch but they sent me only one Oreo and * butterscotch and they are saying mistakenly given I already talked with their support executive but they didn't provide resolution...
May 05, 2023 by Rekula varun kumar
Zomato - The food deleviered is wrong Open
I ordered dinner from zomato from the restyled veggies giving instructions to make it without onion and garlic! But they didn’t acknowledge the instructions and sent me the food! On reaching out to the support they are not ready to talk or co...
May 02, 2023 by Chahak Jain
Zomato - Regarding payout of zomato Open
With due respect i animesh bagchi ex employee of zomato live in lucknow wants to raise a complain against zomato staff shafaq team leader nitesh team leader without any fault from my side team.leader have terminated my zomato delivery boy id FE...
May 02, 2023 by Animesh bagchi
Zomato - Rude delivery agent Closed
II have ordered breakfast through zomato today morning and the delivery agent was very rude.He called me standing just few meters away from my house saying he couldn't find my house.I explained to him but he was very rude.He came to gate and st...
May 01, 2023 by Anupa Suresh
Zomato - We paid amount of food we ordered by gpay but the app show incomplete amount Closed
We paid money but still app shows incomplete payment...
Apr 28, 2023 by Shivani
Zomato - Missing item Closed
There was an item missing from the order and the support executive refused to issue the full refund....
Apr 28, 2023 by Kartik Chauhan
Zomato - Zomato Fraud company Closed
Such a worst service Zomato (Order Number: **********). I haven't received this order yet, still marked as delivered....
Apr 21, 2023 by Amme Sridhar
Zomato - Incorrect order recieved by zomato Closed
On ** th april **** i just order chocolate truffle cake but it was delivered diffrent design of cake . now i want to refund my money ...
Apr 21, 2023 by Divyesh mevada
Zomato - Amount deducted from the paytm wallet but the order was not placed Open
Today's morning I ordered groceries from the zomato and the amount was deducted from my paytm wallet of rupees *** but the ordered was not placed and also i received a message from blinkit that (Paid Rs. *** to blinkit with Paytm Ref:***) and z...
Apr 18, 2023 by Gaurav Ray
Zomato - Food not delivered Closed
I ordered food at **.**pm But food is not delivered till *.**pm(now) They are showing the food is still preparing I contacted the restaurant they told that the food is already prepared but the delivery partner didn't came. The delivery p...
Apr 18, 2023 by Arjun A R
Zomato - Order was NOT delivered Closed
I placed an order in zomato (Mojo pizza) on *th April. My order wasn’t delivered and when i called the restaurant they said my order id was wrong. They didn’t deliver my parcel and when i complained to zomato, since the past * days they hav...
Apr 16, 2023 by Ramya Saxena
Zomato - Bad quality food delivered Closed
I have purchased Alfredo Pasta from Pizza and grills(nacharam, Hyderabad) on Zomato. On the app the the restaurant is rated * stars. The food was way low than * star, This is not the first time this happened, earlier this month I have ordered ...
Apr 14, 2023 by Chanakya
Zomato - Amount not refunded Closed
My refund on Zomato groceries exceeded * months. I have followed up with support team for four times till now no refund...
Apr 13, 2023 by Rajesh Pabbati
Zomato - Cancellation charge Closed
Worst experience. I ordered chicken biryani. And when I was waiting the ordered show chicken ** bone. I chat with customer support auto response. Then got a call asking I want to cancel my order. They say I ordered the item by mistake. I told t...
Apr 12, 2023 by Thameem
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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