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Ecom Express - Package not delivered

Hira filed complaint against Ecom Express on Aug 25, 2023

This is regarding the shipment with tracking id:
**********. Its been ** days, I haven’t received my parcel yet. From last * days it is showing ofd and nobody’s is even calling me and it is saying undelivered in the tracking link.
Then all of a sudden it’s showing ofd lock.
I tried reaching to your customer care, it is pathetic and not resolving my issue. I tried to contact the delivery manager, at first he wasn’t picking up the call. But after numerous calls he picked up and told me I will receive it today morning but still I haven’t received my parcel. I am contacting him today. Now he is not responding to my calls.
This is the number for delivery agent that i got from a text message from ecom.

Dear Customer, Your order with AwB ********** was undelivered . For further details, please contact Delivery Manager ********** or the shipper - Ecom Express.

Very pathetic service. You guys don’t care about the customers, not picking up their calls. Deliver my parcel asap!

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Ecom Express

253

Total Complaints

137

Total Resolved

54.15%

Consumer Satisfaction

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