Automobiles Complaints
Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.
According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.
Famous Automobile Companies of India
The leading automobile companies in India include:
Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Hyundai Motors
Toyota Motors
Skoda
M.G. Motors
Mercedes
Volkswagen
Honda
Kia Motors
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.
Most Common Automobiles Complaints
The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:
- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.
How to resolve Automobile Complaints?
So how can an individual file a vehicle complaint? Keep on reading to know more.
1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :
Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500
However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.
So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.
2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.
3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/
We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.
We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.
Most Common Issue Reported for Automobiles Complaints
Complaints
Inherent manufacturing defects in a brand new VW Taigun purchased from Lally Motors Chandigarh (Volkswagen India) Open
With much anticipation of enjoying a great experience with a Volkswagen product, I purchased a new WV Taigun *.* Manual Petrol version for my wife, earlier this year, from Lally Motors, Chandigarh. Much to my dismay, in a weeks time from the ...
Dec 28, 2022 by HARSH BHATIA
Refund of advance from Java Motor company (JMB Motor World LLP ) Open
I had paid an amount of Rs.****/- (Rupees five thousand) to JMB Motor World LLP at its Anna Nagar branch in Chennai, Tamilnadu, on **.**.**** as advance for the purchase of a java motorcycle, However, as there were many complaints regarding the...
Dec 16, 2022 by Gowrishankar
Complaint against authorized service center (Pps Motors Private Limited) Open
The car was damaged at the time of delivery. Seems to be physically damaged by the personnel in the Service center. Given the Car for *nd Year Maintenence Service. Called them on *th Nov, But the service date was given on **th Nov. it got dra...
Nov 21, 2022 by Bhavani Eswar
For getting same issue repeatedly with gear rod (Hyundai Venue) Open
I have brought a vehicle (HYUNDAI VENUE IMT )in August ****.My issue is with gear rod which gets stuck while driving and it doesnt move.i had this problem in november ****.It has been resolved by company by replacing accuator plates then.But th...
Nov 18, 2022 by Janardhan goud
Harassment during purchase registration of New Harley Davidson Iron 883 (Harley Davidson India ) Open
*. I am serving in the Indian Army and currently posted in Chandigarh. I purchased a brand new Harley Davidson Iron *** from Nine Bridges Harley Davidson, Ahmedabad, Gujarat, India on ** March **** at an ex showroom price of ₹*,**,***/- as ...
Nov 06, 2022 by Atul Kumar Jha
Father not willing to compensate for the damages done to my car by his son (NA) Open
Myself Mohammed Mohsin Ali (software architect at IBM) is a resident of Isha Vistas Flat no ***, AC Guards, Hyderabad, Telangana, ******) wants to send a legal notice to Mr. Mohammed Akbar Ali (R/o) of Isha Vistas, Flat no ***, AC Guards, Hyder...
Nov 06, 2022 by Mohammed Mohsin Ali
Refund against Car Breakdown (ZoomCar) Open
I booked a Zoomcar self drive car for **th to **th October ****. The car booking started at **:**PM on **th October from Bangalore airport. I received the car at Bangalore airport and drove the car to my stay in Bangalore approx.. **Km from ban...
Oct 31, 2022 by Shubham Sharma
Clutch plate (MG HECTOR ) Open
We purchased car in **** November and the car stopped moving after **** kms and when given to service we were told the clutch plate is burnt. We have driven almost * to * cars and none of the car had this problem. And now its been * yrs we purc...
Oct 28, 2022 by Shruthi M
Unknowingly i paid for some ones emi (TVS) Open
Hi, I am paying emi's of one of my friend usually at idbm bank. His name is Tharakunata akhil. So today i got a notification form your tvs credit on Google pay - to pay emi of thathannagari akhil ( Agreement number AP****CD*******). Afte...
Oct 21, 2022 by Adarsh Maddana
Bad car service (Vipul Motors Pvt Ltd) Open
I went to vipul motors (Sector ** Noida) for normal Car Service and one engine noise was also there so I told them to look into this. They made estimate around **k and I agreed whatever they told me. I only wanted that my car runs fine, however...
Sep 12, 2022 by Chaudhary Anurag
Delivery of car (TR sawhney Automobiles ) Open
I have booked a car on ** may and they told me that it will be delivered by * to ** weeks and now its already ** weeks and they didn’t deliver the car every time they give me new dates . They give me * week or ** days times every time but not...
Sep 03, 2022 by Girish Khatter
Car not serviced repaired even after 3 months (Renault) Open
Summary On **st May **** my car (Vehicle no TS**ES****) was damaged due to the heavy rains as the water entered in my car. On *st June ****, Renault Road Side assistance picked my car and delivered to Renault PPS Madhapur service center (Plot...
Aug 31, 2022 by Mohammed Mohsin Ali
Facing Technical Issues in the CAR (Cars24) Open
Past History: I bought the CAR from CARs ** on ** May **** and technical issue started before ** July **** and I logged the case for Engine Alarm and at the same time car was not taking pick-up and on ** July **** Abhishek Tyagi came . We we...
Aug 21, 2022 by Ramandeep Singh Maan
Car not yet delivered even after 14 wee kj s of booking (Hyundai venue diesel ) Open
Hi team, I have booked hyundai bew venue sx dueselcar on may *nd ****. Even after ** weeks they are least bothered & by every month end they are pushing the delivery date by * weeks. Today they have asked me to wait for another * weeks. Really...
Aug 11, 2022 by Santosh
0m6 08 0 2 (8.0M% 0?M6>) Open
*G*> .G *M*@.>( .*K&/ @ .H(G ** .>*M **** K -*?M*> *@&> %> *.*M% *(@ > ,>*>@ .K*M* G /*> *G ?*> **@ > > * ,@.> (*@ .?* **> *H G*@ .>*? > * ,@.> &G(G *G >* * **G *H...
Aug 10, 2022 by Akhilesh Pandey
Tata motor truck 1918 ultra (Tata Motors Ltd) Open
First Tata sir you are very good person and you are my inspiration. I pray for your good health. But when it come to stomach all we need to fight for it sir ...... I have tata truck model **** ultra Vehicle number MP**H****. From the d...
Jul 15, 2022 by GAURAV SAHU
Multiple manufacturing issues on new Tata Harrier (Tata Motors) Open
I purchased new Tata Harrier vehicle : Model XZA DT Calypso Red from Kropex Autos Sarjapur Bangalore on ** Dec ****. Very next day I visited the Service centre as there was manufacturing defect in the suspension system. Since then, there has be...
Jun 29, 2022 by Kapil Paniker
Car Servicing not done in time (Skoda Auto Volkswagen India Pvt Ltd) Open
Respected Sir, I delivered my Volkswagen Polo car to AppleAuto, Whitefield, Bangalore for servicing including spare part change on the **th of May, ****. For reasons unknown to me or not explained to me, they have been delaying delivery of...
Jun 18, 2022 by Ravi Nambiar
Nandi Toyota Fake Commitments Marketing gimmicks Holding Customer s Money (Nandi Toyota Whitefield Bangalore) Open
I was exploring my options for buying a * seater family car, which is when I was approached by Nandi Toyota and its Sales Representative. Below are the key people from Nandi Toyota, Whitefield, Bangalore *. Booking Order number: ORD*********...
May 22, 2022 by Mintu Kumar Poddar
Supro mini van vx Bs 4 registration not done (Mahindra) Open
maine Dev Deva Mahindra authorised dealer near east side of sudama petrol pump, rajgir (Nalanda) se supro mini van date **/**/**** ko kharidi thi. maine ****** (one lakh sixty thousand) cash DD Mahindra ko paid kiya tha . lekin wo meri gaadi k...
May 19, 2022 by BIPIN KUMAR
Jerk in the scooter (Yamaha Motor) Closed
I purchased a Yamaha RayZ scooter from Srijaya Motors, Yelahanka New Town, Bangalore on **/*/****. Within * - * weeks of purchase the vehicle developed jerking issue while riding. I visited the dealer/service centre * times and also raised the ...
May 15, 2019 by Rajesh CK
Car accessories not given (S N Hyundai) Closed
I have purchased a car ** months ago. During purchase salesman Sujit Mondal (SN Hyundai Berhampore) promised seat cover, body cover and floor mat will provide (free of cost) to you with this purchase. But he now denied. I have written paper of ...
May 14, 2019 by SANTANU CHANDRA CHANDRA
Bike RC not given by bike showroom (Rajput motors ) Closed
I purchased a bike from Rajput motors in the year ****. But they are not giving my RC. I have been visiting their place since above mentioned the year. All the time they ask for my documents and I have submitted plenty of times. They always ens...
May 10, 2019 by Sukhjinder Singh
Car did not transferred on my name as committed (True Value Maruti ) Closed
I have bought a second car from Maruti Suzuki. I have been told that the car would be transferred on my name within * months as per True value Policy. Its been * months now. Every time I am getting false commitment even after multiple follow-up...
May 04, 2019 by Ram
Car not repaired (Hyundai Service Centre ) Closed
I had given my car mh** Hz **** Santro for regular servicing on * March. After that my car started giving me a lot of problems. I told the company they saw it and started giving me different reasons each time I told them that I have a problem w...
Apr 18, 2019 by Moni navalakha
Refund not received (Cars24) Closed
They deal in second-hand cars. They charge me with a service charge of **** Rs which are refundable they told me at that time. My loan is not approved due to some reason and deal cancelled. They told me that they start my return process. But it...
Apr 15, 2019 by Ajit yadav
Asking money for a working part in car (Honda Two Wheelers) Closed
Asking Rs. ***** for a working part in the car. This amount is for the part which was fine. Later, showroom itself accepted their mistake....
Apr 15, 2019 by Nilansh jain
Excess amount charged by the service centre (Bharat Benz) Closed
On ** Apr ****, me Bharat Benz ke Authorised dealer, Dhingra Trucking Pvt Ltd Karnal me apne vehicle ki service k liye gaya tha. Service k time per unhone Accelerator Pedal install kiya Jis per MRP Rs. **** mentioned tha. Lekin bill me unhone R...
Apr 15, 2019 by Sunil Kumar
Dealer staffs misbehaved and not get proper services (Bajaj Auto) Closed
I purchased Bajaj Avenger Street *** bike from Bharat Automobiles, Nayapalli, Bhubaneswar, Odisha on **th April **** which I have legal owner certificate. The bike has not completed its one year and it has faced many problems. Each and every ti...
Apr 14, 2019 by Rakesh Kumar Dash
Not refunded my booking amount yet (Tejaswi Tata Motors) Closed
I have been cancelled my booking to purchase Tata Sumo Gold from Tejaswi Tata Motors, the hi-tech city. Where I didn't get my refund amount yet. It's been *.* months now. As per the Tata process, it takes ** working days to refund and which Te...
Apr 12, 2019 by Hari Shankar
Delay in providing newly purchased vehicle documents (Nath Motors Pvt Ltd) Closed
I am writing this formally to bring into your concern in this matter as I am highly impacted and it's making a lot of inconvenience in my daily routine and made me mentally disturbed. So I am hoping for a positive revert. Let me highlight a few...
Mar 07, 2019 by Paramjeet Singh
Maruti Suzuki Regional team Mumbai and Dealer hand in hand (Automotive Manufacturers Pvt .ltd) Closed
This is with regards with my trailing mails for which I am trying to get status after following hierarchy but sorry to say but I guess your team only acts for a day only when issue comes to you.Please refer my previous mail to you after which I...
Oct 16, 2018 by Mithun Raina
Terminated without any reason (Nexa Sandhu Automobiles ) Closed
this comlaint is against the general manager of nexa sandhu automobiles (ludhiana) Name of General Manger Mr. Parmod Vohra. He terminate me without any reason. when i discussed this issue with my HR she said we are not giving you salary or an...
May 23, 2018 by KARAN KUMAR
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's