Automobiles or cars remain one of the easiest modes of transportation. There has always been a debate about the invention of the automobile as some people think that automobiles have made people lazier whereas the other half thinks that it has made life easy.
According to a recent survey, there are a total number of 1.2 Billion vehicles in the world which clearly states people generally see it as a boon. People generally purchase cars over other vehicles as it is convenient and an easy way of transportation.
Famous Automobile Companies of India
The leading automobile companies in India include:
Tata Motors Ltd.
Mahindra & Mahindra Ltd.
Maruti Suzuki India Ltd.
Hero MotoCorp Ltd.
Bajaj Auto Ltd.
Ashok Leyland Ltd.
Sundaram Clayton Ltd.
TVS Motor Company Ltd.
Eicher Motors Ltd.
Force Motors Ltd.
Most Common Automobiles Complaints
The owners of four wheelers and two wheleers both are experiencing similar types of issues in India. The most common complaint in cars include faulty vehicle, inadequate quality checks before delivery, feature not working etc. However, for bikes and two wheelers the common complaints reported by consumers in Bangalore, Pune, Mumbai, New Delhi, Noida, Kolkata and Chandigarh are leaking engine oil, mileage problem, starting trouble, no proper brakes etc. Hence, the common problems an individual faces after buying an automobile include:
- Old model delivered
- Worn out tires
- Registration issues
- RC number not provided
- Damaged car supplied
- Defective vehicle
- Vehicle service issue under warranty
- Missing Feature
- Oil leakage
- Inadequate Quality check etc.
How to resolve Automobile Complaints?
So how can an individual file a vehicle complaint? Keep on reading to know more.
1. Contact Automobile Company:
First and foremost the consumer should try to contact the Car Dealer or Bike Dealer in case of any issues in the vehicle. You can also contact the customer care number of the Automobile company as you can contact them from anywhere be it Bangalore, Mumbai, Pune, Kolkata or Ranchi. As Automobile companies value customer feedback so they will try to resolve the complaint at this stage only. The customer care number of some of the leading automobile companies in India are :
Tata Motors Customer Care India - 022-62407101
Mahindra & Mahindra Customer Care India – 1800 209 6006
Maruti Suzuki Customer Care India – 1800 102 1800
Hero MotoCorp Customer Care India – 1800 266 0018
Bajaj Auto Customer Care India – 7219821111
Toyota Customer Care India – 1800 425 0001
Chevrolet Customer Care India – 1800 3000 8080
Mitsubushi Motors Customer Care Number – 1800 102 2955
Honda Motors Company Ltd. Customer Care Number – 1800 708 6555
Ford Motor Company Customer Care Number – 1800 419 2500
However, in some cases it has been seen that the Automobile companies refuse to cooperate with the customer especially in cases such as Car damage due to service center, engine leakage, battery issue, starting trouble, car warranty etc.
So how can a consumer file a complaint against an automobile company in such cases? Firstly you should talk to the manager of the particular showroom and try to understand your options. If you feel that they are being reasonable you should try and settle the case.
2. Send a Legal Notice:
However, if you feel that they are totally at fault and are unwilling to offer any compensation, repairs or resolution to you, then you can take a legal action against them by sending them a Legal Notice. You should contact a lawyer for drafting or sending a legal notice to automobile company. A well drafted notice by a professional lawyer has gravity.
3. File a Consumer Case:
If you do not hear back from your automobile company after sending a legal notice then you should approach Consumer forum for getting resolution in your case. You can file a case at your nearest consumer forum, if they are not responding to your concerns. You can check our article on how to file automobile complaints in India here https://voxya.com/stories/how-to-file-a-automobile-complaint-in-india/
We at Voxya help in taking legal action against Car dealers and Automobile companies. We also help reaching out to company officials by using Social media, emails, sending notice and approaching the consumer forum. No company will want its name & reputation to be dragged in court so if you are reaching them correctly, they will try to resolve the issue.
We generally receive about hundreds of automobile consumer complaints every month which include used car complaints, auto dealer complaints, bike dealer complaints and complaints against bike dealer companies etc.
Most Common Issue Reported for Automobiles Complaints
Ordered continental GT - Dr. Mayhem bike, at Royal Enfield showroom - Sri Velavan motors, Arcot road, during February - ****. Paid a advance of **,*** rupees at the time of booking. Waited till August regularly with the showroom for the deliver...
Oct 29, 2021 by Parthasarathy G
As per notarized agreement company should pay ***** on **th in every month. If payment not done within ** days we can claim *******. They are not responding to messages and calls...
Oct 12, 2021 by Sukirti Parande
Subject :- NEED REPLACEMENT of TOYOTA INNOVA CRYSTA - UP ** - DE **** latest by SPET. **, **** & Compensation of ** Crore by delaying, putting my life in risk, hurdles in my routine life and consuming my valuable time. I have bought TOYOTA I...
Oct 06, 2021 by MOHD NABEEL
I have sent the car * time for the same problem and this time they say they had to get the part from Germany. Once they got the part and fixed it they now say that another part has gone and they need to fix that and get that part from Germany. ...
Oct 06, 2021 by Siddanth Urvinkhan
I had booked for KIA centos HTK+ on May first week and assured delivery in ** weeks.. However I am yet to receive my Choice color Car till date. * complains have been made to company call centre and a number of chase up with Local Dealer. But ...
Oct 01, 2021 by Nikhil Modi
I have purchased a pre-owned in February **** car from carslive located in JP nagar *th phase, the pre-owned car was certified and has been given a warranty on engine clutch and gearbox for a period of * year or **,*** km from Dr. Wheelz after ...
Sep 15, 2021 by Aravind Poojari
This is in regards to a pathetic experience that I’ve had while servicing my KTM bike. Hence I’ve decided to escalate the situation: I visited the nearby center in Kolkata to service my bike on **-**-****. As usual I was given a workshee...
Sep 10, 2021 by Subham Halder
I had booked my vehicle on **th Feb **** till date the vehicle is not allocated to me. This is regarding my booking with KIA on New KIA Seltos HTX IVT *.* Petrol . The coming **th Sep **** will be the completion of a *th month waiting period. ...
Sep 03, 2021 by Raghavendran Viswanadha
I contacted them thr. just dial for getting our car no. AP**DE**** being transfered to Gandhinagar RTO. They quated Rs. ****/- for the job, without bringing car in hyd and without my presence. The job was to be done in * days. I sent them orig....
Aug 14, 2021 by SHIV BHAGWAN PODDAR
**/*/**** Sir / Ma'am, I bought a TVS Jupiter BS IV in Dec. **** registered in my son's name. Previously, I have owned a Bajaj, Honda Activa for ** and ** years respectively. The ownership and service experience with these scooters had be...
Aug 10, 2021 by Nitin N Salian
We had serviced our **+ years old Tata Manza car at the Lakshmi Tata dealership at OMR, Chennai on **st Oct ****. Our vehicle number is TN** BF****. The car broke down in the middle of the road on *th Feb ****, I had got it towed to the Laks...
Aug 06, 2021 by Umarani C
I am writing you this mail that gomecanic will not slove my query till **st june complain * : complain raise on **st june **** there is no respond on that till now problem : battery dead purchased one year ago from go mecanic servic...
Aug 04, 2021 by sayed aqdas
My car is defective except body everything is changed ...
Jul 24, 2021 by Nilesh Kumar Singh
we have booked kia sonet htx diesel mt on ** th march **** at jaika kia kamptee road nagpur ,At the time of booking they given **-** weeks waiting period on the slip which is higher side. after booking we continuosly follow dealer for sts but ...
Jul 21, 2021 by ATUL NAPHADE
My name is Kushal Patel and I own Tata Tigor Berry Red col car registered with no:- MH ** DG ****. Today recently I had a word with customer service desk with Ms. Preetika I am sharing my concern issue with you, I purchased this car from Was...
Jul 17, 2021 by Kushal Narayan Patel
I have spent about ***** with go mechanic and for my pick up issue and breaking issue and many complaints. They solved many small complaints. I have given my vehcile more than * times. In * months i only used * month rest of the time it was go...
Jul 15, 2021 by Maniyan
I had booked new creta SX PETROL MANUAL on ** February as per dealer commitment that same would be delivered on second week of may ****. But almost it passed ** days my booked order still not received despite of regular follow up with the deale...
Jul 09, 2021 by Ravi Ranjan Kumar
Job Card No:- ***************** As Per Gomechanic Term The Car Should Be Delivered Within * Days, As Per Term Given On Website. And The Lockdown Started Around **th April. So GoMechanic Have No Right To Say That The Delay Was Coz Of Lockdo...
Jul 04, 2021 by Ashwani parmar
I Purchased New Vehicle in May****, But since the day i Purchased i am facing issue in my Car. It got Brakedown * times during this * years. *. Got Brakedown @ **** KM's- As per Tata Motors Clutch Plate was burned out. I paid all the labor an...
Jun 28, 2021 by Amit Agrawal
Gave my car for service on **june , for servicing and complaint of notice while turning steering wheel to right side . Advisor agreed and said need to check once car is opened for detailed investigation . Suggested changes of parts to take care...
Jun 24, 2021 by Mayank M
I had given my car mh** Hz **** Santro for regular servicing on * March. After that my car started giving me a lot of problems. I told the company they saw it and started giving me different reasons each time I told them that I have a problem w...
Apr 18, 2019 by Moni navalakha
They deal in second-hand cars. They charge me with a service charge of **** Rs which are refundable they told me at that time. My loan is not approved due to some reason and deal cancelled. They told me that they start my return process. But it...
Apr 15, 2019 by Ajit yadav
Asking Rs. ***** for a working part in the car. This amount is for the part which was fine. Later, showroom itself accepted their mistake....
Apr 15, 2019 by Nilansh jain
On ** Apr ****, me Bharat Benz ke Authorised dealer, Dhingra Trucking Pvt Ltd Karnal me apne vehicle ki service k liye gaya tha. Service k time per unhone Accelerator Pedal install kiya Jis per MRP Rs. **** mentioned tha. Lekin bill me unhone R...
Apr 15, 2019 by Sunil Kumar
I purchased Bajaj Avenger Street *** bike from Bharat Automobiles, Nayapalli, Bhubaneswar, Odisha on **th April **** which I have legal owner certificate. The bike has not completed its one year and it has faced many problems. Each and every ti...
Apr 14, 2019 by Rakesh Kumar Dash
I have been cancelled my booking to purchase Tata Sumo Gold from Tejaswi Tata Motors, the hi-tech city. Where I didn't get my refund amount yet. It's been *.* months now. As per the Tata process, it takes ** working days to refund and which Te...
Apr 12, 2019 by Hari Shankar
I am writing this formally to bring into your concern in this matter as I am highly impacted and it's making a lot of inconvenience in my daily routine and made me mentally disturbed. So I am hoping for a positive revert. Let me highlight a few...
Mar 07, 2019 by Paramjeet Singh
This is with regards with my trailing mails for which I am trying to get status after following hierarchy but sorry to say but I guess your team only acts for a day only when issue comes to you.Please refer my previous mail to you after which I...
Oct 16, 2018 by Mithun Raina
this comlaint is against the general manager of nexa sandhu automobiles (ludhiana) Name of General Manger Mr. Parmod Vohra. He terminate me without any reason. when i discussed this issue with my HR she said we are not giving you salary or an...
May 23, 2018 by KARAN KUMAR