- Zomato did not refund rejected prepaid order Open
I ordered from zomato.com on *th June ****. The order number is ********** and order amount is ****.**. I able to track the order and called immediately the Zomato Valet when he nearby my home but I was not able to connect him after multiple attempts. His phone was unreachable. Zomato valet never came to my home and did not receive a single call from him. Immediately contacted Zomato chat but waiting time was ** min but Zomato customer care available after ** minutes. In between my order was rejected. I then contact the restaurant from where I ordered. Restaurant spokesperson told me that Zomato delivery boy returned the order at the counter as he was not able to deliver the ordered and advised me to contact Zomato customer care. After a long delay, Zomato customer care did not provide any immediate solution and asked me to send a mail to email@example.com. I contact at the same mail citing the entire issue multiple times. But they denied refunding my order without considering my concern.
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I first ordered paneer butter masala and lacha parantha and tried paying from PHONEPE, it said - PAYMENT FAILED!! I repaid from paytm and reordered ..now the delivery boy calls and tells me he brought two orders!! Why is Zomato cheating cus...
Oct 16, 2019 by Manpreet K
Zomato - Refund Closed
Maine aek chiken butter masala biriyani order kia tha narula se jiska price tha *** phir maine phone pe se payment kia..n mera account se paisa debit b hogaya..uske turant baad hi mujhe msg ata hai ki payment failure do din se me zomato ko mail...
Sep 26, 2019 by Smruti smaranika mishra
I had placed a order and updated the accurate address but then the valet called me saying it is * kn away and he wont deliver . The. I talked to some of their representative who called me and told we will not deliver the order and it is rejecte...
Sep 23, 2019 by Ghazal
I had placed an order on Zomato App today vide order no. *********; and paid for the same using net banking services. Subsequently Zomato cancelled my order and all my pleas to ensure supply of the food ordered from nearby restaurant partner f...
Sep 21, 2019 by Gopal Newatia
Zomato - Cashback issue Closed
My order id is ********** I placed order and cancelled within * minute before restaurant confirm order but zoamto says that restaurant start preparing food .I want my money back .Zomato is cheater...
Sep 16, 2019 by Abhishek