- Zomato did not refund rejected prepaid order Open
I ordered from zomato.com on *th June ****. The order number is ********** and order amount is ****.**. I able to track the order and called immediately the Zomato Valet when he nearby my home but I was not able to connect him after multiple attempts. His phone was unreachable. Zomato valet never came to my home and did not receive a single call from him. Immediately contacted Zomato chat but waiting time was ** min but Zomato customer care available after ** minutes. In between my order was rejected. I then contact the restaurant from where I ordered. Restaurant spokesperson told me that Zomato delivery boy returned the order at the counter as he was not able to deliver the ordered and advised me to contact Zomato customer care. After a long delay, Zomato customer care did not provide any immediate solution and asked me to send a mail to firstname.lastname@example.org. I contact at the same mail citing the entire issue multiple times. But they denied refunding my order without considering my concern.
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"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
I placed an order worth rs. ***.** on Zomato. I made the payment using Google pay. The payment was failed but the money was deducted from my account...
May 07, 2020 by Gautam Sharma
I had ordered a list of items from zomato of which few where not delivered... Now zomato is stating it wont refund the money ...
May 02, 2020 by Kamlesh
The first time I installed the Zomato application and am not even order the food but while adding my card details to the payment option. My money got deducted by Rs.***.** rupees. Also, I showed my order history to the Zomato team through mail....
Apr 22, 2020 by sivakumar
I ordered food from zomato app but order failed and money deducted from my account. Date of transaction: Date of Transaction - **th April**** Location: Pune Order - Biriyani...
Apr 18, 2020 by Srinivasan
I ordered the food at *:** and till *:** no update. I contacted the ZOMATO gold support and they couldn't connect to delivery boy too. After awhile they cancelled my order. What kind of behavior is this? They made me wait for * hour for the fo...
Apr 02, 2020 by Himanshu