File a Complaint against Swiggy
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Swiggy?
If you are not satisfied with Swiggy, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Swiggy and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Swiggy
But before filing a complaint, you should
a. Contact the customer support of Swiggy first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Swiggy - Wrong Item Delivered and then Wrongfully Accused of Fraud by Swiggy Closed
Somehow recently my experience with Swiggy has been very bad. Just because I had to raise concerns on a number of recent orders due to bad Service and ask for a replacement/refund. Today, in my order I was sent a wrong item out of * food items....
Jul 13, 2019 by Siddharth Bhansali
Swiggy - Money deducted but deliver not done and no refund given Open
The order was placed and it was prepaid. The order was not confirmed by the restaurant and the order never came. The swiggy customer service also was unhelpful. It's been * days and no resolution still. Order number ***********...
Jul 12, 2019 by Nitin Shankar
Swiggy - Food not delivered by swiggy Open
Order no *********** I had ordered from swiggy and the wrong address was given for delivery. Immediately in * minutes, I chat and asked to change the location. Then I talked to the delivery boy. He was ready to come to the new address. I gave ...
Jul 12, 2019 by DEEPSHIKHA TRIVEDI
Swiggy - Harassment by Swiggy Open
I had placed an order from Behrouz Biryani on Swiggy. The first order I placed was not acknowledged at all. I waited for half n hour for the restaurant to confirm it. When I received no response I called up Swiggy's helpline. Was informed order...
Jul 12, 2019 by Agnisha Kashyap
Swiggy - Refund/cancelations Open
July **,****, two orders placed first amount ***, another amounts to ***. They cancel first order stating app issue order could not be placed whereas app showed food being prepared. After desperately trying to get help from customer support all...
Jul 11, 2019 by Payal Bhattacharyya
Swiggy - Packaging was not proper causing spil of the food. Open
I order the food on ** July **** but I saw that food was spilled in the polybag. And obviously one cant eat this due to hygiene issues. I even tried to call the delivery boy(Bhukya Prathap) but he is not responding. So told the Swiggy customer ...
Jul 11, 2019 by Nitin Agrawal
Swiggy - Not sending invoices for my order Open
I asked for bills for my orders between ** June to * July and they are not sending me the same. It's been more than a week time since I raised a request and customer care is saying me every time that you will get it after ** hours....
Jul 11, 2019 by Jagpreet Singh
Swiggy - Refund not paid for order canceled by the restaurant Open
I had ordered food on Swiggy on *th June *.** pm (Order no. ORDER #***********, Rs. ***.**) and after around ** mins I was informed by Swiggy that the order has been canceled as the restaurant was under renovation. I asked for refund . They to...
Jul 11, 2019 by Anwit
Swiggy - Non veg item delivered instead of veg item ordered Open
This complaint isn't about money loss. But it's about carelessness. It's about religion and beliefs. Swiggy delivered Omelette paratha instead of baingan ka bharta and paratha. And when I complained they said sorry won't happen again. My poin...
Jul 10, 2019 by Namrata Kher
Swiggy - Wrong Cake Delivery Open
Dear swiggy team yesterday I order a rasmalai cake. The cake was not similar to the rasmalai cake. I oftenly buy cake from that shop (parakh bakery) and the cake was different than rasmalai and also its taste is not much better. Cake main conta...
Jul 10, 2019 by Swejal Khairnar
Swiggy - Wrong food keeps getting delivered Closed
I ordered a blueberry yoghurt from Cocoberry and wrong flavour was delivered. It was medication technically because a doctor suggested I take natural yoghurt as a probiotic to counter my antibiotic. I hate the wrongly delivered flavour (strawbe...
Jul 10, 2019 by Arun K
Swiggy - Swiggy Someone else is using my email id Open
I am receiving emails from Swiggy for someone else's orders. The email id should be verified prior to sending emails but that didn't happen....
Jul 09, 2019 by Arpit Mittal
Swiggy - Delivered uncooked food and refusing for refund Closed
I have ordered * mixed veg kurma and * sets of pulka at the homely restaurant. But I have received uncooked food which is uneatable. Regarding this I have contacted swiggy they just apologized and refused for replacement/refund. Order id ******...
Jul 08, 2019 by Suman v
Swiggy - Non vegetarian item delivered instead of vegetarian Open
This complaint isn't about money loss. Swiggy delivered chicken sandwich instead of paneer tikka sandwich. It's all about religion and beliefs of an individual one...
Jul 08, 2019 by Sachin
Swiggy - Spillage Open
i had ordered chicken tikka butter masala chicken. After receiving , i saw that all the gravy and chicken are spilling from the container....
Jul 08, 2019 by mayank
Swiggy - Wrong food delivered Closed
The order was delivered wrong twice over. The executive agreed to the mistake and said that a refund coupon for the entire amount would be generated within * hours. On contacting them later they have been acting cheeky and saying that we are re...
Jul 08, 2019 by Pritish Shroff
Swiggy - Food not delivered and unprofessional attitude by the delivery girl Open
Order No. *********** I have ordered through swiggy on */*/**. The app displayed that order is being delivered. Despite the fact that the delivery girl didn't visit our office. While inquiring through helpline it was conveyed to us that it was...
Jul 08, 2019 by MALHAR GOSWAMI
Swiggy - Swiggy cancelled my order not refunding the money Open
I have ordered with swiggy no. *********** on ** Jun **. They cancelled stating that order with dominos is having some problem. My balance of Rs *** was deducted. Which they told will be refunded in *-* days. It’s ** days passed now, no refun...
Jul 06, 2019 by Kshama gupta
Swiggy - GST Packing Charges and Delivery Charges on Icecream Closed
Today I ordered icecream from one of the icecream parlour and noticed in bill that you have charged GST, packing charges of **/- and then delivery charges Please justify the above and clarify at the earliest My order number is Order #****...
Jul 05, 2019 by Vishal Gupta
Order #*********** INVOICE Global Punjab Destination Center work Mundhwa - Kharadi Rd, Magarpatta City, Hadapsar, Pune, Maharashtra ******, India Delivered on Sun, Mar **, **:** PM by Abhishek Daji Khatal ON TIME * ITEMS Veg Jalfrezi ...
Jul 05, 2019 by shushant Dhawale
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Questions about Swiggy
Ask questions about Swiggy and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Swiggy?
CONTACT
080-46706906.
This is not the no. To contact them it's a no. Where you can inquiry about how to add your
restaurant in swiggy platform
What is Swiggy office address?
Address : H. No. 1-62/172, 4th Floor , Plot No. 172, Kavuri Hills Phase II, Madhapur , Hyderabad, Telengana -500033.
Bundl Technologies Private Limited,
No.55, Sy No.8-14, Ground Floor,
I&J Block, Embassy Tech Village,
Outer Ring Road, Devarbisanahalli,
Bengaluru - 560103, Karnataka.
What is Swiggy customer care email?
support@swiggy.in
Their is one more email grivences@ swiggy.in this is mail provided in swiggy app terms and condition
Where to find Swiggy discount coupons?
Who is the Owner / CEO of Swiggy?
Sriharsha Majety
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