Swiggy
- Wrong Item Delivered and then Wrongfully Accused of Fraud by Swiggy Closed
Siddharth Bhansali filed this complaint against Swiggy on Jul 13, 2019
Somehow recently my experience with Swiggy has been very bad. Just because I had to raise concerns on a number of recent orders due to bad Service and ask for a replacement/refund. Today, in my order I was sent a wrong item out of * food items. I even sent a picture on the chat so that they can validate it. But the reply I got from the chat Support was "We have been observing that you are trying to take compensation on all the possible orders." Now I tried explaining to them in chat further that its not my Fault their Service has been experiencing problems recently but they didn't listen. Then I also got a call from someone at Swiggy Fraud Department accusing me of Lying and trying to get Free Food?! This is Nonsense. Swiggy has absolutely lost it as they now don't seem to value their customers anymore and are Wrongfully Accusing Me !!! The Swiggy person on call even threatened to Block my Account. It's Very Sad to see this happen with Swiggy. Guess it's time to switch to the Alternatives like Zomato & Uber Eats since Swiggy doesn't give a Damn about their Old Loyal Customers !!!!
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Resolution Demanded:
Apology letter from company
Swiggy
Resolved
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