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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Indigo Airlines?
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a. Contact the customer support of Indigo Airlines first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Indigo Airlines - Baggage not delivered/located Open
Booking Reference : S*LV*Y Origin City : Mumbai (BOM) Destination City : Bengaluru (BLR) What is the nature of your query : Complaint This is regarding our : Airport Services What's it about : Baggage Related Feedback : I was travelling f...
May 08, 2018 by neeladri biswas
We checked in * hrs before the flight departure and we reached the gate ** mins prior to the flight departure and we were not allowed to board the flight. Our check in baggage was offloaded without any notice. The airline argued that they close...
May 05, 2018 by Yoga Ramachandran
Indigo Airlines - Flight is delayed by more than 4 hours and which leads to huge loss to me Open
my indigo flight(pnr- VEU*XJ)was scheduled from patna to delhi at **:** AM. It was rescheduled multiple times and it was delayed by more than * hours.Still i have not boarded into the flight. I had a very important meeting with the client re...
May 02, 2018 by Anuj Kumar
Indigo Airlines - Flight canceled Open
I booked an Indigo flight from Nagpur to Hyderabad on **/**/**** to be travelled on **/**/****. Indigo sent me an SMS on ****/**** that the flight is cancelled due to "Indigo Operational Reason". The flight was booked through Make It Trip and t...
Apr 26, 2018 by Mohit Tiwari
Indigo Airlines - Indigo not checked the visa properly Open
**th april **** Indigo airlines pnr no – nhzg*n flight no - *E ** chennai to muscat boarding time - **.** departure time - **.** at check In process Indigo staff reviewed all my documents like passport , e-visa ( * month tourist ...
Apr 21, 2018 by karthikamani
Indigo Airlines - Cheated by Indigo Airlines Closed
I was flying from Dubai to Mumbai and my hand baggage was within the * kgs limit. I then shopped at duty free in Dubai and we are entitled to * liters of alcohol to bring back to India. At the gate, Indigo representatives were weighing ha...
Apr 19, 2018 by ABC
Indigo Airlines - Baggage Mishandled Open
Dear Sir/ Ma’am, This mail is with reference to the damaged baggage on my flight from Hyderabad to Pune on *th April **** *.** am I was on a connecting flight travelling from Indore to Pune. The PNR for the flight is L*CGJI. I boarded t...
Apr 10, 2018 by Tausif Mistry
Indigo Airlines - Missed flight: Wrong printing on Boarding Pass Open
Name : Mr. Kartik Chandna From Delhi (T*) To Bangalore Flight No. *E **** Date ** Apr ** Boarding Time **:** PM Departure Time **:** AM Seq No. ** Class Q Pnr : Dyh**p As per the details on boarding pass, I went for boardi...
Apr 09, 2018 by Kartik chandna
Indigo Airlines - Luggage received in damage condition Open
Pnr : OECRVJ Flight From : Patna to Bangalore. Date: *rd April Ph- +** ***** ***** Hi, I am a frequent flyer and always prefer Indigo Airlines. At Patna Airport, I gave my luggage in good condition but received it in damage condition...
Apr 07, 2018 by Shashank Gaurav
Indigo Airlines - Worst Customer Service in Indigo Chennai Open
Hi, I have traveled from Kuwait to Coimbatore via Sri Lankan Airways. It's a connection flight. From chennai to Coimbatore indigo Airlines tickets booked by the agency. International airlines allowed **kgs luggage. but domestic airlines will al...
Apr 04, 2018 by Gowsalya Bhaskaran
Indigo Airlines - Seeking full refund of cancellation charges (Indigo Airlines) Open
We had booked * tickets (Return) against the following PNR Nos QY*N*C, U*LDJY in November-****, Bangalore to Bagdogra (and Return), Indigo Airlines. However the very recent developments about grounding over ** Indigo Aircrafts A***-Neo due to f...
Mar 30, 2018 by Srinivas Bhat
*. myself aged about ** years and my wife aged about ** years booked our tickets from hyderabad to bangalore by Flight no.*e-***, which is supposed to depart at **:** am. we reported at the counter by **:** am. we are denied boarding pass on t...
Mar 18, 2018 by eswara rao immaneni
Indigo Airlines - Flight Cancelled with out intimation Open
I have booked a flight from Sharjah to Calicut on *th March at *.**am, reached airport by *.**am, at the time of check in I came to know the flight got cancelled. I have not get any intimation from airline/booking agent....
Mar 09, 2018 by Neethu Narayanan
Indigo Airlines - They purposefully missed my flight Open
I reached on time to the Bangalore airport to board my flight the ground crew did not allow me to go to the early check in line i told them multiple times that the check in will close in another * mins still they asked me to be in the long que...
Feb 27, 2018 by Mayur Patankar
hi my name is chaman kadam, my pnr no. is M*L*TB indigo flight *E**** from pnq to del on *th of feb **** has been cancelled by you and my refund of money is not processed till yet. I talked to mukesh on *rd of feb and confirms my cancellatio...
Feb 17, 2018 by chaman kadam
Indigo Airlines - Check-in denied Closed
Today morning I had an Indigo Flight from Kolkata to Visakhapatnam at morning ****. When I queued upto check in for the flight at ****, the queue was already too long. I waited for another ** min for any final call outs for Visakhapatnam Flight...
Feb 14, 2018 by Swaraj Mohapatra
Indigo Airlines - Flight preponed Closed
This is regarding my indigo itinerary for PNR: QDN**T I have had a very terrible experience with the airlines. The flight was scheduled for *:** pm on **th December ****. The flight was rescheduled without any proper prior notice in time. I...
Jan 18, 2018 by Bhavya Dhamankar
Indigo Airlines - Flight missed due to unprofessional way of Indigo at Delhi Airport Closed
Flight Number *E****, Date *th Jan **** (New Delhi to Bhuvneshwar) Passenger Name: Praveen Kumar Gupta Flight was scheduled at *:** AM. I reached airport on time. Got my boarding pass within time. I was awaiting to catch the flight. I was...
Jan 12, 2018 by Praveen Kumar Gupta
Indigo Airlines - Handbag dimension trolley checked in and charged extra Closed
I was traveling from Kolkata to dibrugarh via indigo flight *E *** on **th Dec ****. I had ** kg check in luggage and a small trolley of specified dimensions to be carried as a cabin luggage. But at the Kolkata airport check in counter the indi...
Dec 29, 2017 by Srijan Sen
Indigo Airlines - Indigo looting senior citizens or disabled Open
On Nov-** I was traveling from kolkata to Mumbai with a senior citizen who needed wheelchair assistance. The airlines didn't provide any help instead left the flight *** early. They charged me Rs.**** to get us onto another flight although th...
Dec 07, 2017 by Suprakash Nandan
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