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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
Indigo Airlines - Rude behavior of airline manager Open
We have booked a flight from Hyderabad to Mumbai on Indigo airlines flight on ** April ****. One no SY*JCB for * members were late for * minutes for check-in. We begged the manager for ** minutes he didn't respond and he asked us to come for th...
Apr 21, 2019 by Ramachandra Reddy
Indigo Airlines - Items missing from the luggage Open
I am deeply saddened and in pain and anger to bring to your notice the issue of theft from my checked-in luggage from Kochi to Male Indigo flight No *E-*** (attachment enclosed). I along with my friend Vivek Krishnan were travelling to Bengalur...
Apr 09, 2019 by Raghuram Reddy
Indigo Airlines - Didn't allowed me to board the flight Open
Date: **/**/**** Flight: *E – ***/*** (Jaipur – Hyderabad – Goa ) | PNR – TMG*TX Rate : ****.** | PNR - TMG*TX Amount Paid Again: **,***.** Flight no: *E – ***/*** date: **/**/****, departure time **:** from Jaipur to Goa I re...
Mar 28, 2019 by Mohammed ashraf
Indigo Airlines - Web check in issues Open
I have booked a flight with my PNR LLZ**H from Jaipur to Ahmedabad on ** March **** where I have done my web check in my flight and I am having my seat no. I reached about **** hrs where my departure was at **** hrs. I have my brother with me a...
Mar 11, 2019 by Geetaverma
Indigo Airlines - Baggage mishandled and overcharged Closed
This is the height of limit. Rules apart and I am very well aware. On the counter, I was immediately asked for *kg excess payment I was willing for * kgs she clearly said I am asking for * kgs for check-in baggage, not the handbag. The agent go...
Mar 08, 2019 by Farhan Mohamed
Indigo Airlines - Flight missed due to irrational and unethical attitude Closed
Dear concerned, I reached the airport ** min before the departure and I was standing in the queue ** min before departure. I was made to stand in the queue (I tried approaching the guy standing at the counter he said request the passengers and...
Feb 23, 2019 by CA Atul Dewani
Indigo Airlines - Mental harassment at Hong Kong Open
We flew in Indigo Airlines from Bengaluru to Hong Kong on **th Feb ****. We took the ferry from the airport to Macao directly on landing to meet our relatives - this was smoothly done. While coming back we had an Indigo flight return from Hong ...
Feb 19, 2019 by Parth Chauhan
Worst experience from indigo airlines (lucknow -bangalore) on **th Feb **** (sunday) one of the worst exp from most reputed airlines service providers. “indigo airlines” *incident* :- along with my friends, I went to lucknow and on sunday...
Feb 12, 2019 by Saritha Anni Thomas
Indigo Airlines - Laptop weighed as handbag during checkin Open
While travelling on *th Dec ****, I faced an unique scenario, which left me wondering about the customer satisfaction and service, which a brand like Indigo claims to provide. During checkin of my luggage, one Ms Bhavna of indigo, who was sitti...
Feb 09, 2019 by Sangeeta Mishra
Indigo Airlines - Package damaged Closed
My PNR no.is JHLK*Q.... ON **.**.**** Travelled from Coimbatore to Indore via Hyderabad....after receiving Indore while I'm collecting my check in luggage saw that my travel bag is damaged... I put a padlock on that, but it's not there & it's ...
Feb 08, 2019 by Stephan Dass
Indigo Airlines - Complaint against INDIGO Inflight Meal Services JB8LWV Open
This is a complaint against Indigo inflight service- I booked Non-Veg Snacks & Soft beverage service for booking reference- JB*LWV, Jan ** flight from Hyd to Delhi for my father and when he asked for meal, they simply denied. I have been...
Jan 16, 2019 by inder sen
Indigo V Venkat Reddy to me ** hours agoDetails Pnr no:YFTU*J Indio flight : *E*** I had planned trip fromm bangalore to vizag with parents,in-laws,children,spouse and me. I have booked round trip on Jan*th and on Jan*th **** on Indigo...
Jan 09, 2019 by S.Venkata reddy
Indigo Airlines - Baggage misplaced/lost Open
Hello, I flew from Bangalore to Patna on **th of December, **** along with my mom. Please note the PNR for my ticket was B*RZ*L (since our tickets were separately booked). We were originally supposed to be travelling onboard *E-*** and *E-*** t...
Jan 01, 2019 by Animesh Aditya
Indigo Airlines - Improper handling by indigo staff Open
I along with my wife and son booked ticket in indigo airlines from trivandrum to goa on **th December at **.**. the flight got delayed and finally started st **.** from trivandrum to bangalore. My next flight is also indigo which is at **.** of...
Dec 20, 2018 by Mohan kumar
Today **/Dec/****, we had planned a trip to Bhuvaneshwar and Puri. We were * travelling which include myself, wife, our * years son and ** year mother-in-law. We reached Airport before * hr departure. My mother-in-law didn't had any identify pr...
Dec 19, 2018 by Pralhad P Teggi
Indigo Airlines - Irresponsibly cancelled well planned flight Open
This is regarding our bad experience of INDIGO Airline. We booked our flight from Delhi to Bangalore with booking number *********** (dated **rd Dec. to *th Dec.****). While coming back from Bangalore to Delhi (Flight *E-****) they rebooked it...
Dec 11, 2018 by Rekha Kumar
Indigo Airlines - Reached on time but marked no show Closed
Airlines company name:- IndiGo Airlines PNR No.:- HC*IMS Flight No.:- *E*** Destination:- Delhi to Ahmadabad Date of booking:- **/**/*** amount paid :-*****/- Date of traveling:- **/**/**** Flight Timing :- *:** A.M Problem Details as per consu...
Nov 29, 2018 by Reebjyoti Das
Indigo Airlines - Delay in joining date for cabin crew Open
Am Ritika sreekumar from CHENNAI. I was selected for the post of cabin crew in indigo airlines on **-**-** interview in Chennai. I was told by HR charmi that we would be given joining date in a month after medicals. I submitted all forms and go...
Nov 25, 2018 by Ritika Sreekumar
Indigo Airlines - Stroller not delivered Open
My self with wife and two infants travelled on **th Nov **** from calicut to patna.We had a baby stroller and they didn't deliver at patna.I made the complainant there with the tag number what was given at the time of dropping. They told me tha...
Nov 16, 2018 by Melbin Paul
Indigo Airlines - Denial for boarding even when i was on time Open
I am a doctor by profession..i had to travel from dehradun to jabalpur on Nov ** ****..i had booked a flight from dehradun to delhi by *.**am..i had a flight from delhi to jabalpur by **.**am..i reached the boarding desk sharp by * **am..but th...
Nov 12, 2018 by Aravinth N T
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