- Baggage Mishandled Open
Dear Sir/ Ma’am,
This mail is with reference to the damaged baggage on my flight from Hyderabad to Pune on 9th April 2018 2.30 am
I was on a connecting flight travelling from Indore to Pune. The PNR for the flight is L9CGJI. I boarded the flight from Indore at 9.00 pm, reached Hyderabad at around 11.00 pm. I was informed that you can collect the baggage from Pune airport directly.
After a 3 hour wait at Hyderabad, tired I somehow manage to crawl to Belt no.4 to collect my bag at 4.00 am in the morning on 9th. After a good 20 min wait at the belt, my bag is put on the conveyor and the conveyor stops as soon as the bag comes out a foot away from the conveyor source. I manage to walk to the bag and as soon as I catch hold of the belt the entire bag opens with all my stuff fallen.
Some fall on the ground and some on the belt. Shocked and embarrassed I look for help. I find a person Savio from Indigo who is equally tired somehow walk up to me and tries to gauge the situation. He was helpful to get a trolley for me. I then meet Tushar who was I guess the security person at Pune airport. He too tried to find out the source of this mishap and informed that it actually happened at Hyderabad airport and not Pune airport. Finally after an hour or so, after filling a PIR form, Savio & Tushar promise me that and I quote, “Sir, You will receive a call before you reach home”. I trusted them only to realize that I was fooled and till date I am waiting for a call. A chat with customer care hasida also did not yield any result. She informed that your number was not reachable. A very standard and politically correct response.
I request you to please look into the matter and do let me know who is responsible for the misplaced items or (stolen items if I can call it) and how will I be compensated for the loss?
Are you brand?
Are you Lawyer?
Get damages for financial loss and mental agony
We have booked a flight from Hyderabad to Mumbai on Indigo airlines flight on 20 April 2019. One no SY4JCB for 3 members were late for 2 minutes for check-in. We begged the manager for 10 minutes he didn't respond and he asked us to come for th...
Apr 21, 2019 by Ramachandra Reddy
I am deeply saddened and in pain and anger to bring to your notice the issue of theft from my checked-in luggage from Kochi to Male Indigo flight No 6E-412 (attachment enclosed). I along with my friend Vivek Krishnan were travelling to Bengalur...
Apr 09, 2019 by Raghuram Reddy
Date: 25/03/2019 Flight: 6E – 471/309 (Jaipur – Hyderabad – Goa ) | PNR – TMG4TX Rate : 8788.00 | PNR - TMG4TX Amount Paid Again: 10,300.00 Flight no: 6E – 471/309 date: 25/03/2019, departure time 16:40 from Jaipur to Goa I re...
Mar 28, 2019 by Mohammed ashraf
I have booked a flight with my PNR LLZ56H from Jaipur to Ahmedabad on 11 March 2019 where I have done my web check in my flight and I am having my seat no. I reached about 0714 hrs where my departure was at 0755 hrs. I have my brother with me a...
Mar 11, 2019 by Geetaverma
This is the height of limit. Rules apart and I am very well aware. On the counter, I was immediately asked for 4kg excess payment I was willing for 2 kgs she clearly said I am asking for 4 kgs for check-in baggage, not the handbag. The agent go...
Mar 08, 2019 by Farhan Mohamed