File a Complaint against Indigo Airlines
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Indigo Airlines?
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a. Contact the customer support of Indigo Airlines first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Indigo Airlines - Boarding Denied Open
This is in context to PNR # TP*DSH and I am writing this to you to highlight the sheer deliberate negligence done by your ground staff who was responsible to board passengers for Flight number *E ** (A***) from Mumbai to Dubai on ** Jan ****. ...
Jan 19, 2020 by Shaista Zakir
Indigo Airlines - Refund Not Received on Medical Grounds Open
We had booked a ticket (PNR PDZR*Y) for * passengers from Ahmedabad to Dubai on **-Oct-****. We had mailed the Airline on **-Oct-**** at **.**.** Hrs to cancel the ticket on Medical Grounds of the Passenger traveling. We requested the Airline t...
Jan 09, 2020 by Rajesh Thaker
Indigo Airlines - Failure to deliver consignment at the port of disembarkation Open
My wife and I traveled through Indigo Airlines- Indore- Delhi-Doha on **th December ****. At the point of Origin, we handed * consignments to Indigo Employee Mr. Abhishek at the Indore Airport Indigo Checkin Counter Subsequently Indigo provid...
Jan 04, 2020 by ASHOK KRISHNAMA CHARY
Indigo Airlines - Indigo Airlines Booking Fraud Open
Hi We tried to book a flight from chennai to bangalore on december ** **** . We are trying to make payment and entered card details however not able to make payment . Kindly let us know why is this happening ,.This is not the right way ...
Dec 29, 2019 by prathosh
Indigo Airlines - Baggage Damage by airlines Open
We traveled via Indigo Airlines on **th November from Delhi to Pune. Flight *E ***, PNR - ZW*NRX. Our baggage was damaged by Indigo staff due to mishandling. We had seen it with our own eyes the way they handle luggage. We complained to Indigo ...
Nov 22, 2019 by Atul
Indigo Airlines - Ill treatment by Indigo Ground Staff at Ahmadabad Open
I am a wheel-chair bound senior citizen with multiple health issues. I carry a number of medications with me for my use during and after the flight. I also carry valuables such as a laptop and a camera. IndiGo always gets after passengers n...
Nov 19, 2019 by Parimal Gandhi
Indigo Airlines - Airline ticket cancellation Closed
I booked the ticket on the price of *****. after cancellation they refunded ***** according to rules. they should deduct ****. but they deducted ****...
Nov 06, 2019 by Shashi
Indigo Airlines - Indigo did not change our Open status to Flown Open
I have been flying Indio for domestic travel a long time now and never before I had a single ugly experience. But in this one to & fro flights I had nastiest of experinces. We flew by Indio operated Turkish Airlines Delhi to Istanbul to Zurich....
Nov 02, 2019 by Harsh
Indigo Airlines - Missed Flight due to Indigo Staff Closed
I had a flight from Bangalore to Mumbai for which I reached ** minutes before takeoff. For the first four minutes they told me to talk to different personnel and later said that the boarding is complete when ** minutes were remaining. I told th...
Sep 21, 2019 by Varun Kansal
Indigo Airlines - Baggage lost by Indigo Open
Indigo Airline lost my baggage and have not found it in the last ** days. They are telling they cannot find it and not providing me with any reason on how they lost my baggage when airports are the most secure places with all points covered und...
Sep 07, 2019 by Karm Kapoor
Indigo Airlines - Flight cancelled but they are taking charges Open
They cancelled the flight and now they are charging penalty....
Sep 05, 2019 by Shubham Lal
Indigo Airlines - Money deducted but seat not booked Open
PNR No: QJEJ*D I paid the money for booking seats and when I called the executive he stated that you need to book the seats again. The money was paid using google pay and the money was deducted from my account but the Indigo executive told me ...
Sep 03, 2019 by Abhishek Shekhawat
Indigo Airlines - Amount not reverted Open
I have booked Indigo flight at March **th **** from Chennai to Delhi departure date April **rd ****. The amount has been debited amount RS.****. but in payment status showing as "needs payment" and I also suggested with the Indigo customer care...
Aug 16, 2019 by Malini k
Indigo Airlines - Cheated by indigo fraud agency Open
Recently i have received a mail regarding an interview at Indigo airlines office in Bangalore. I have paid Rs.**** as registration fee as it is said it will be refunded on the date of interview. The bank slip and documents were sent to the mail...
Aug 08, 2019 by Ayna
Indigo Airlines - Refund not credited by indigo airline Open
I booked a ticket on **th May PNR/Booking Ref.: JK**GN for a trip from Dubai to Chandigarh dated **th June ****. I cancel the same ticket due to unavoidable circumstances on ** May **** almost one month from the date of the flight. I called upo...
Jul 23, 2019 by Rajpal Singh
Indigo Airlines - Baggage Lost Open
Baggage has been lost at Bhubaneswar Airport and the on duty Authorities are unable to trace my baggage. I was traveling from Patna to Bhubaneswar via Delhi. After multiple follow-up with the Indigo authorities, the answer is they are unabl...
Jul 07, 2019 by Subhasmita Mishra
Indigo Airlines - Unfair additional charges Open
I had booked Mumbai to Delhi flight on **/**/** no. *e**** Pnr eg*vxm. I had done web check-in. I entered the cost t* Mumbai airport, showed a boarding pass, cleared security check, got it stamped. I moved to gate ** showed a boarding pass whic...
Jun 30, 2019 by Dr Atikh Ahmed Sayed
Indigo Airlines - Fraud booking by Indigo Open
I booked a return Indigo flight from Delhi to Budapest scheduled on ** May ****. I booked it on * April ****. However, airlines conveniently cancelled this booking without even informing me and without any justified reason. I came to know about...
Jun 06, 2019 by Amit saraf
Indigo Airlines - Flight false booking Open
I have done a booking in indigo airlines from Lucknow to Dehradun for ** June **** from indigo app amounting to ****. They had not mailed or provided me with any SMS that I have made the booking. When I called the customer executive that why my...
May 25, 2019 by ABHISHEK SHARMA
Indigo Airlines - Mango cartoon not accepted Closed
IndiGo Bangalore refused to accept check-in mango cartoon properly packed and also put in a proper cloth bag. I requested the staff to give me writing that they refused to accept my check-in mango cartoon. The duty manager flatly refused to giv...
May 19, 2019 by Jmk lalwani
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