File a Complaint against Air India
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Air India?
If you are not satisfied with Air India, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Air India and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Air India
But before filing a complaint, you should
a. Contact the customer support of Air India first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Air India - Charged excessive amount for cabin luggage without receipt Open
I was travelling on Air India flight from Pune - Delhi - Stockholm. On Delhi airport, when I was about to board the flight, I was asked to wait for checking the cabin luggage weight. Ideally it should have been checked when I submitted my Chec...
Jan 20, 2020 by Ashwin Vijaykumar Choudhari
Air India - Amount not refunded Closed
I haven't received refund for the ticket cancelled on **th December, **** details for the same is mentioned below, Details DATE OF ISSUE: **OCT** E-TICKET NUMBER: ************* RLOC: AI YCM*G NAME OF PASSENGER: SIN...
Jan 16, 2020 by Shweta
Air India - Monetary Loss because of airline Open
This is for your information that I planned a trip to go to Port Blair from my workplace Jammu with my family on the **th of December, ****. I purchased my ticket from Make my trip. The journey comprised the first sector with Air India from Jam...
Jan 15, 2020 by ANINDYA GOSWAMI
Air India - Preferred Seat Refund for PNR Open
My Air India ticket bearing PNR-Z*R*L was cancelled by Air India. I have been requesting Air India for the refund of preferred seat assigned ever since through the email Id-ecommerce@airindia.in. But Air India hasn't responded for any of my ma...
Jan 06, 2020 by KIRAN KUMAR C
Air India - Non Refund of Air Ticket cancelled Closed
Air India tickets Booking reference No. Y***D cancelled on **.**.** but refund not credited till date I.e.**.**.****....
Jan 04, 2020 by Ram Dutta
Air India - Flight delay Closed
Hello, My PNR number is H**VV (*************C*) and I travelled from Muscat to Mumbai on **.**.** via flight AI-***. The flight departed * hours late, as a result of which * other passengers and I missed our connecting flights from Mumbai to...
Dec 25, 2019 by Sabeena
Air India - Payment deducted ticket not booked Open
I was booking a flight when the payment showed an error and the ticket wasn't booked. So then i booked again and i received the tickets and confirmation for this one. However, the bank sent me messages that the money got deducted twice even tho...
Dec 12, 2019 by Shivangi stuti
Air India - Lost baggage with Air India Open
Dear all, I traveled with Air India from Frankfurt to Delhi on July *th, **** and they lost one of my bags and one of them was damaged. From that day and on wards I am trying to get filed a complaint which they are refusing to do, they are a...
Dec 08, 2019 by Hari Shankar Mahato
Air India - No refund from Air India Open
I booked Air India tickets on *st-Dec-**** and due to some reason I cancelled it after * hours. Since then I am following up with Air India for refund but I have not received any response to my email from Air India neither my calls has been rec...
Dec 08, 2019 by Dhara
Air India - Air india is not accepting medical waiver for me and my family Open
I had a flight from new delhi to srinagar on *th dec ****. My wife and two kids are too travelling with me. But few days before I get a leg fracture and doctor prohibited me to travel. Even I visited AIR INDIA city office in this condition, the...
Dec 06, 2019 by Diwesh
Air India - Flight delayed and stranded at airport Open
*. Air India flight NBO-Del ** Nov ** was supposed to reach Delhi at **:** ** Nov **. *. Traveling F - ** with * kids F-* & F-*. *. Fight left from NBO at **:** not reached Del till **:** ** Nov**. *. Traveler stranded at Mumbai Airport, wi...
Nov 30, 2019 by Anshul Srivastava
Air India - Change of e mail id Open
I am a retired from service from a private company and have been using AIR INDIA for local and international flights . When i was in private sector i had given my then employer e mail id and i wanted that to be changed to raghunandanangk@outlo...
Nov 10, 2019 by Raghunandanan Gandharvakottai Kalyanasundaram
Air India - Denied Boarding to plane Open
I booked a flight from Bhopal to Pune on *rd November. I reported to the airport * hour before the departure time. I was denied boarding saying that the flight is overbooked. But it was not my fault that Air India sold tickets to more number of...
Nov 06, 2019 by Sonali Goutam
Air India - Denied to issue boarding pass Closed
Just because of Air India airport staff "Suraj", I missed my flight AI*** on **-oct and my PNR was H**EJ. Where he denied to issue boarding pass even after I got confirmation from immigration officer where I had some issues with my passport. ...
Oct 12, 2019 by Manish Mehta
Air India - BAGGAGE LOST BY AIRLINES Open
I was travelling from Mumbai to Singapore via Air India, and they lost one of my baggage since their ground crew was too busy in flirting with the colleague next to her. After lodging a complaint with Singapore SATS, they did not bother inform...
Oct 11, 2019 by Ameya Karnad
Air India - Refund not received Closed
I have cancelled my booked ticket within * hours of booking.Till date i have not received my refund , even after multiple e mails to air india e commerce and customer care. My booking reference is YYD*Y , ticket is from Bhubaneswar to Hyderaba...
Oct 11, 2019 by Dr PRASAD D DONGARGAONKAR
Air India - Deficiency of Services Open
Dear Sir / Madam I work for a company which is UK based MNC and I always prefer to fly AIR INDIA despite I having unrestricted budget from my office. Last night I travelled from Singapore to Delhi (Boarding Pass enclosed) and I was not on...
Oct 10, 2019 by SAURABH DALELA
Air India - Money and miles debited but ticket not issued Closed
Dear Sir/Madam, I have been contacting customer care of Air India continuously regarding my problem but there is absolutely no response or solution to my case. I booked a few weeks back a flight on AI *** Colombo to Chennai dated **st Dece...
Oct 07, 2019 by Kushal Sengupta
Air India - Handaling/delivery of luggage Open
I have travelled by air India flight AI*** from chennai to kolkata on */**/****. I have not received my luggage at kolkata airport, so i infrom the air India staff. They gave me copy of PIR & told me it will reach to my home within ** hour. But...
Oct 05, 2019 by Dhiraj kumar jha
Air India - Air India flight Cancelled Open
@airindiain Our scheduled travel wth AI *** ws * Oct and flight is cancelled & rescheduled to * Oct. Called support team to compensate accommodation bt denied . We r having *.* yr travelling with us. went through DGCA India compensation polic...
Oct 02, 2019 by Vikrant Ganesh Patil
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Questions about Air India
Ask questions about Air India and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Air India?
0124 264 1407
What is Air India office address?
113, Airlines House, Gurudwara Rakabganj Road, Parliament Street, Delhi - 110001 (Behind All India Radio).
What is Air India customer care email?
Checkin@airindia.in
Where to find Air India discount coupons?
Who is the Owner / CEO of Air India?
J. R. D. Tata
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