- Charged excessive amount for cabin luggage without receipt Open
I was travelling on Air India flight from Pune - Delhi - Stockholm.
On Delhi airport, when I was about to board the flight, I was asked to wait for checking the cabin luggage weight. Ideally it should have been checked when I submitted my Check-In bags. I was carrying a heavy server grade laptop which was weighing around *Kg along with the charger and Powerbank.
I had also purchased some duty free items of about * Kg weight. So my cabin luggage was little out of the limit(by * KG of which * KG was duty free items and * KG excess weight due to heavy laptop).
The Air India staff literally blackmailed me to pay the charges for the excess luggage of * KG with ** USD per KG taxes otherwise they will not allow me to board the flight and remove my Checked-In luggage from the flight.
I had to pay INR *****.**(USD *** + taxes) for *KG extra weight where as the extra * PC baggage of ** KG costs USD ***. Once I paid the amount, I asked for the receipt and I was told that the receipt will be sent over an email.
But I did not receive the receipt yet even after writing to Air India customer care.
I feel the amount charged is excessive and would like to ask for refund of the amount. Please look into this matter and check if the amount can be refunded.
The flight details are as below:
Flight # AI *** Booking reference # JM**T.
I have the transaction details and I can share it if required.
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Refund / Credit for purchase
Damages for loss and agony
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