Air India
- Flight delay Closed
Sabeena filed this complaint against Air India on Dec 25, 2019
Hello,
My PNR number is H**VV (*************C*) and I travelled from Muscat to Mumbai on **.**.** via flight AI-***. The flight departed * hours late, as a result of which * other passengers and I missed our connecting flights from Mumbai to Lucknow. The airline ground staff did not assist us in going to the immigration or getting the bags early which led to all of us missing the flight. This would not have happened if we had received some assistance or directions from the ground staff.
The other passengers details and booking numbers are as below:
RK *************C*
DP *************C*
WA *************C*
Here is a brief summary of the ordeal we had to go through even after waiting at Muscat airport for more than * hours in the middle of the night. Also, we were not informed that the Muscat-Mumbai flight was delayed by * hours so that we could have left for the airport accordingly.
After informing the airline that we had missed the flight, we were asked to collect our baggage and trudge all the way to Departures and stand at a crowded airline counter where there was no queue for more than an hour. We were then informed that there was no direct flight to Lucknow and we would be accommodated on a Mum-Del-Lko flight which reached Lucknow only at *.**pm.
*. I had an important meeting to attend and my trip would go waste if I missed it. I therefore asked the ground staff to accommodate me in a hotel and book me on the next days direct Mum-Lko flight. They refused to do this saying that all the hotels in Mumbai were fully booked, something which I find extremely hard to believe.
*. I asked the staff repeatedly to book me on a direct flight on another airline so that I could reach my destination a little earlier but they did not seem interested in being of any help in this regard.
*. Since all * of us had been at Muscat airport since *pm on ** Dec, I requested the airline staff to give us complimentary lounge access or a rest room at Delhi airport where we had a layover, but they pushed this on to the Delhi Air India staff and asked us to contact them. When we reached Delhi and asked, we did not get any assistance from the Delhi ground staff either. The Mumbai-Delhi flight was also delayed by more than an hour which further added to our misery and fatigue.
*. As a result of the airlines delays and incompetence, our journey of * hours took nearly ** hours and we did not receive any amenities or even a kind word except one meal at the Delhi airport courtesy your airline. This is ridiculous and completely unacceptable coming from the national airline of the country. Therefore my co-passengers and I would like to ask for compensation for the inconvenience caused by the airline which led to a great deal of personal fatigue, suffering, time wastage and cancellation of important plans for all of us.
*. I request you to kindly take prompt action in this regard.
Thank you.
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Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Air India
Resolved
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