File a Complaint against Air India
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Air India?
If you are not satisfied with Air India, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Air India and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Air India
But before filing a complaint, you should
a. Contact the customer support of Air India first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Air India - Air india issue me a ticket delhi to nyc usa but charge me amritsar to nyc Closed
I buy air india RT ticket nyc us to amritsar return date was ** april **** same time india enforce lock down because covid -** after that AI issue me new one way ticket for * July **** thay charge me again rupee ***** I was already paid RT far...
Jul 01, 2020 by Manmohan singh
Air India - Refund of cancelled tickets by Air India Open
I had purchased tickets on **/**/**** for the travel of my wife and daughter from Visakhapatnam to Port Blair on **/**/****. Since it was learnt that the flights were being cancelled due to COVID-** pandemic, i made the cancellation on the same...
Jun 27, 2020 by S. Vinod
Air India - Hefty charges no refund in over a month Open
The facts of the matter are: *. I purchased a one way extremely over-priced ticket from Air India website from Delhi to Frankfurt on **th May **** for **th May ****. The e-ticket no. ************* was priced at a whooping INR **,***. *. Air I...
Jun 27, 2020 by Vasundhara Bhatia
Air India - Refund Against Cancellation of Air India Flight Open
I bought two return tickets online from Air India from New Delhi to Chicago and return. I with my wife departed from New Delhi to Chicago on *th December **** to spend some time at our son's place of residence at Cincinnati, Ohio, USA. Our retu...
Jun 26, 2020 by Ashok Gupta
Air India - Air India Ticket Refund Open
Booked an Air India flight on Vande Bharat Mission from Delhi to Washington and cancelled it * days later due to personal reasons. The flight was a good ** days away. As per the process I was to cancel the ticket from the Air India customer car...
Jun 25, 2020 by Manjunath G
Air India - Preferred seat not provided but charged Open
I was charged ₹**** for seat **j on flight AI**** (WASHINGTON TO DELHI) on ** June ****. However I was not given that seat and allotted a random seat at the back....
Jun 20, 2020 by Ankan Kundu
Air India - Refund of ticket refused after flight cancellation due to covid19 Closed
I have booked two return tickets from Trivandrum to New Delhi on AirIndia through Make my trip in December, ****. Onward journy on */**/**** and return on **/**/****. Paid Rs*****/- to Make my trip. As the flights were cancelled due to covid-*...
Jun 19, 2020 by Mohan K
Air India - Full Refund From Air India Closed
Bought * tickets, each ticket includes three persons (total amount Rs. ***** approx) from Air India for trips from Delhi to Srinagar, Srinagar to Delhi and Delhi to Guwahati on dated **th April, **th April ****, but due to COVID all flights we...
Jun 18, 2020 by Md Ariful Hoque
Air India - Refund not received Open
I Aniket Mehta booked an e ticket flying from Delhi to Patna dated ** may**** with E ticket no: ************* issued on *rd april ****,however due to lockdown my college got closed early,so I re-schedule the ticket on*st May ****,however due e...
Jun 16, 2020 by Aniket Mehta
Air India - Credit Card Debited Twice Open
My credit card was debited twice for a booking and * tickets were issued. I want to cancel one ticket and get refund for the same. Dropped multiple emails to air india, but no response so far....
Jun 16, 2020 by Ankur Mittal
Air India - Air India Adjustment of Cancelled Flight due to lockdown Closed
Hi My flight from DEL-SFO was cancelled by air india, due to locked down in india. Now i have booked the another flight from air india from DEL-SFO under the same name. While booking there is no way you can mention your earlier booking as A...
Jun 14, 2020 by Rajat Sharma
Air India - Yatra Refund for Cancelled Flight Closed
I have been calling/ mailing everyday but no response from Yatra and Air India ,my ticket has been cancelled and new tickets I need to book using the protection refund money,how to avail that let me know urgently,no response from YATRA as well,...
Jun 12, 2020 by Akash Pal
Air India - No full refund as flight canceled by airline Closed
I booked ticket traveling to San Francisco from Delhi on ** june **** and return also As international flight are not running But airlines chargingme almost ***** for cancelation charge ...
Jun 12, 2020 by Rohit
Air India - Refund from Air India for cancelled flight not received Open
I had a ticket from Ranchi To Delhi on **th may and delhi to jammu on **th may **** ( PNR HQYKT)Due to cancellation of Flight from Ranchi to Delhi i cancelled my ticket on **TH but no refund received till date ...
Jun 08, 2020 by Binay Kumar
Air India - Air India not issuing refund for cancelled flight Open
I have booked a ticket NO ************* having PNR JZMMX for CCU-DED on **Mar ****. The Flight was cancelled by Air India. But I have not received the refund. I have raised complaint on contactus@airindia.in vide ticket no ********, ******** an...
Jun 05, 2020 by Pawan Ranjan
Air India - Cancelled COKBLR Flight AI9506 without any information Open
I have booked Air India flight AI-**** , PNR is Z**FB , booking ID:NF**************, E-ticket number:***-**********, I tried for web checking with self health declaration and never issued e boarding for the same, due to Covid ** the flight ha...
May 29, 2020 by VENUGOPAL S K
Air India - Cancellation of ticket Closed
I had made a booking for Bangalore to Delhi on *th May(The e-ticket no. is *************) which was canceled due to the COVID-** lockdown. I tried to Customer Support on the next following day to get confirmation of my ticket but didn't get an...
May 25, 2020 by Mridul Singh
Air India - Air India not refund cancelled tickets money Open
I had a booking from Delhi to San Francisco on **th March, **** and return on *th June, ****. But because of the COVID-** situation, I had to contact the customer care and cancel my tickets on **nd March, ****. I booked my tickets from a trave...
May 25, 2020 by Akhauri Prateek Shekhar
Air India - Delay in refunding Open
I spent AED.*** + my FFP points ***** to upgrade to Business Class. My flight was cancelled by the Airlines (DXB **- Mar -- COK-** Apr) After receiving the info from Airlines, I cancelled the ticket on ** Mar at Dubai office. They told me to wr...
May 17, 2020 by Shibu Kottarathil Mammen
Air India - Refund not given by airline for cancelled ticket by the airline Open
I had booked a connecting flight through air india website on ** feb **** Flight details: AI *** from indore to delhi on ** may **** and AI*** from delhi to guwahati on ** Jun **** (PNR JC*KN) ...
May 06, 2020 by Ajay kumar
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Questions about Air India
Ask questions about Air India and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Air India?
0124 264 1407
What is Air India office address?
113, Airlines House, Gurudwara Rakabganj Road, Parliament Street, Delhi - 110001 (Behind All India Radio).
What is Air India customer care email?
Checkin@airindia.in
Where to find Air India discount coupons?
Who is the Owner / CEO of Air India?
J. R. D. Tata
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