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Online Food Delivery Complaint – Swiggy Complaint Resolved

Voxya Success Story

Timeline :
Mr. Rohit Kumar filed a complaint at Voxya, an online consumer complaint forum on 2nd June 2019 at 11:06 a.m., against Swiggy. As soon as we received the complaint, immediate actions were taken to resolve the issue. We sent an email to the company and also started a social media campaign. After a few days i.e. on 4th June 2019 at 06:57 p.m., Mr. Kumar again visited our portal and marked the complaint as resolved.

A brief look into the consumer complaint :
Our client Mr. Rohit Kumar had ordered Paya Nihari Soup from Swiggy on 29th May at 8:15 p.m. But on opening the delivered food our client was shocked to the core. The box had a rotten smell and the food received was completely stale and spoiled and simply uneatable. Mr. Kumar immediately raised a complaint in the help desk section of Swiggy but they kept providing him with ambiguous answers. Moreover, a couple of days later, Mr. Kumar was shocked to see that his complaint had been marked as closed without clearly his query. This was the final nail in the coffin as after getting frustrated with their automated responses, Mr. Kumar decided to file a complaint against Swiggy at Voxya online consumer complaint forum and requested us to help him in resolving the issue.

The resolution provided by us:
After getting fed up of not getting a proper resolution for his complaint even after constant reminders, Mr. Rohit Kumar decided to file a complaint against Swiggy at Voxya. We looked into the matter and started a social media campaign as soon as we received the complaint. The campaign was spread all over social media like Facebook, Twitter, Instagram, etc. We also sent an email to Swiggy requesting them to resolve the matter as soon as possible. Soon our client received a call from Swiggy and the complaint was marked as resolved on 4th June 2019 at 06:57 p.m.

Mr. Rohit Kumar’s Testimonial for Voxya

“Thank you Voxya. Your efforts and help towards society and people like us are appreciated.”

voxya consumer complaint forum Swiggy

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Hathway Broadband Internet Consumer Complaint Resolved – Broadband Internet Complaints

Consumer Complaint Against Voxya Resolved At Voxya

Timeline :

Mr. Sushil Mathews filed a complaint at Voxya online consumer complaint forum on 6th March 2019 at 11:26 a.m., against Hathway Broadband. As soon as we received the complaint, immediate actions were taken to resolve the issue. We sent an email to the company and also started a social media campaign. After a few days, on 20th March 2019 at 11:55 a.m., Mr. Mathews again visited our portal and marked the complaint as resolved against Hathway Broadband.

A brief look into the consumer complaint :

Our client Mr. Sushil Mathews kept getting calls from Hathway Broadband that if he makes an advance payment for the next 3 months, then he will get a wireless camera for free. As this sounded like an intriguing option, our client decided to ahead with this offer and made the advance payment. However, as soon as the money was received by the company, they started ignoring his calls and e-mails and kept transferring his calls to another department and provided no resolution. Mr. Mathews even threatened to leave their services if no camera was provided but to no avail. After getting frustrated with them, Mr. Mathews decided to file a complaint against Hathway Broadband at Voxya consumer complaint portal and requested us to help him in resolving the issue.

The resolution provided by us:

After getting fed up of not getting a proper resolution for his complaint even after constant reminders, Mr. Mathews decided to file a complaint against Hathway Broadband at our portal. We looked into the matter and started a social media campaign as soon as we received the complaint. The campaign was spread all over social media like Facebook, Twitter, Instagram, etc. We also sent an email to Hathway Broadband requesting them to resolve the matter as soon as possible. Soon our client received a call from Hathway Broadband and the complaint was marked as resolved on 20th March 2019 at 11:55 a.m.

Mr. Sushil Mathew’s Testimonial for Voxya
“With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!”

Consumer Complaint Forum Bangalore India Hyderabad Consumer Forum

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झूठे विज्ञापन के खिलाफ शिकायत कैसे दर्ज करें? (How to file a complaint against misleading advertisement?)

Voxya Complaint Website India

हमारे देश में कंपनिया नए नए प्रोडक्ट का उत्पादन करते रहते है और इन प्रोडक्ट को बेचने के लिए हर वर्ष करोड़ो रुपये खर्च किये जाते है | यह रेडियो, टेलीविज़न, मोबाइल, न्यूज़ पेपर, पोस्टर अदि के माध्यम से हम सभी के सामने आते है | इन विज्ञापन से हम सभी लोगो को यह जानकारी मिलती है कि बाजार में कौन सी नयी कंपनी और प्रोडक्ट आया है | ये कंपनी प्रोडक्ट को बेचने के लिए काफी लुभावने तरीके से विज्ञापन बनती है और इतने वादे करती है कि आप इन्ही आधार पर कंपनी के द्वारा बनाये गए प्रोडक्ट को प्रसंद करने लगते है और प्रोडक्ट खरीद लेते है | अक्सर प्रोडक्ट खरीदने के बाद कंपनी के द्वारा किये गए दावे सही साबित नहीं होते है | बल्कि लोगो को कई तरह की दिक्कतों का सामना करना पड़ता है | ऐसे में आप गुमहराह करने वाले विज्ञापन के खिलाफ आप अपनी शिकायत को दर्ज करवा सकते है |

हम सभी लोग विज्ञापन को किसी न किसी माध्यम से रोज देखते, जिसमे क्रिकेटर, अभिनेता, टीवी सीरियल एक्टर आदि हमारे सामने विज्ञापन लेकर आते है | इन लोगो से हम सभी लोग इतने प्रभावित होते है कि हम मान लेते है ये विज्ञापन कर रहा है तो वह प्रोडक्ट को इस्तेमाल कर रहा होगा | अक्सर यही सोच कर विज्ञापनों के आधार पर हम बिना सोचे प्रोडक्ट को खरीद लेते है और तरह की दिक्कतों का सामना करना पड़ता है |

गुमराह करने वाले विज्ञापन कैसे होते है?

  • प्रोडक्ट को बेचने के लिए गलत सूचना देकर किया गया विज्ञापन |
  • विज्ञापन से सम्बंधित प्रावधानों का उल्लंघन किया गया हो |
  • विज्ञापन में ऐसे वादे करना जो वास्तव में नहीं हो |
  • विज्ञापन में दिया गया प्रलोभन, जो उपभोक्ताओं को प्राप्त न हो |
  • प्रोडक्ट और सेवाओं को काफी बढ़ा चढ़ा कर ग्राहक के सामने प्रस्तुत किया गया हो |
  • जिसमे उपभोक्ता के सुरक्षा के अधिकारों का उल्लंघन किया गया हो |
  • इसके आलावा बच्चो निशाना बना कर किया गया ऐसा विज्ञापन जो बच्चो में हिंसा की भावना को उत्पन्न करते हो |

झूठे विज्ञापन के खिलाफ सरकार ने कई कानून बनाये है | जहां पर आप इनके खिलाफ शिकायत करके अपनी क्षतिपूर्ति को पा सकते है |

आप झूठे विज्ञापन के खिलाफ ऑनलाइन शिकायत कर सकते है जिसके लिए आपको gama.gov.in की वेबसाइट पर जाना होगा | ऑनलाइन शिकायत दर्ज करने के लिए आपको इसमें रजिस्टर करना होगा |

शिकायत रजिस्टर करने के लिए दिए गए लिंक को क्लिक करे :-> https://gama.gov.in/Secure/Login.aspx

इसमें पूछी गयी सभी जानकारियों को भर कर आप रजिस्टर हो जाते है | इसके बाद आपने जो ईमेल रजिस्ट्रेशन के लिए इस्तेमाल किया है उस पर एक लिंक आएगा जिसको क्लिक करके आपको अपने अकाउंट को verify करना होता है | इसके बाद आप ऑनलाइन शिकायत कर सकते है | शिकायत करने के लिए विज्ञापन से सम्बंधित पूरा विवरण भरना होता है | आपके अपनी जानकरी के साथ वीडियो क्लिप, न्यूज़ पेपर आदि दस्तवेजो को भी संलग्न कर सकते है | इसके बाद आप “सबमिट” बटन पर क्लिक करके अपनी शिकायत को दर्ज कर सकते है |
आप उपभोक्ता संरक्षण अधिनियम 1986 के तहत आप कंस्यूमर कोर्ट (consumer court) में भी केस दर्ज कर सकते है | अगर किसी वस्तु या प्रोडक्ट के इस्तेमाल से किसी उपभोक्ता को नुकसान या हानि पहुँचती है | तो उपभोक्ता कोर्ट में शिकायत दर्ज (file complaint in consumer court) करके क्षतिपूरी और न्याय पाया जा सकता है |

उपभोक्ता कोर्ट में शिकायत कैसे दर्ज करते जानने के लिए क्लिक करे : – > How To File A Consumer Case In Consumer Court?

आप अपनी शिकायत को Voxya ऑनलाइन कंस्यूमर कंप्लेंट फोरम (online consumer complaint forum) पर दर्ज कर करके भी अपनी समस्या का समाधान जल्द से जल्द पा सकते है | अपनी शिकायत को Voxya ऑनलाइन कंस्यूमर फोरम पर दर्ज करने के लिए क्लिक करे : -> File Consumer Complaint Now!

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Airline Consumer Complaint Resolved – SpiceJet Complaint Resolved

SpiceJet Consumer Complaint

Timeline :

On 11th April 2019 at 09:53 a.m., Mr. Tcs Prasad filed a complaint at our portal against SpiceJet airlines. As soon as we received the complaint, immediate actions were taken to resolve the issue. We sent an email to the company and also started a social media campaign. On the very next day i.e. on 12th April 2019, Mr. Prasad again visited our portal at 09:08 a.m. and marked the complaint as resolved.

A brief look into the complaint :

Our client Mr. Tcs Prasad had booked two round tickets from Hyderabad to Madurai (from 18-03-19 to 21-03-2019) through SpiceJet. However, the flight got cancelled due to operational problems and SpiceJet promised that the full amount refund would be provided within 15-20 days. But even after waiting for 25 days no refund was provided to our client. Our client continuously reminded them about the refund but all he did get were automated email responses. After getting frustrated with them, Mr. Prasad decided to file a complaint against SpiceJet at our portal and requested us to help him in resolving the issue.

The resolution provided by us:

After getting fed up of waiting for a refund even after constant reminders, Mr. Tcs Prasad decided to file a complaint against SpiceJet at our portal. We looked into the matter and started a social media campaign as soon as we received the complaint. The campaign was spread all over social media like Facebook, Twitter, Instagram, etc. We also sent an email to SpiceJet requesting them to resolve the matter as soon as possible. Soon our client received a call from SpiceJet and the consumer complaint was marked as resolved on 12th April 2019 at 9:08 a.m.

Mr. Tcs Prasad’s Testimonial for Voxya

Spicejet consumer complaint resolved at Voxya consumer complaint forum

“I was frustrated when I could not get any positive response from my airlines regarding the delay in refund of money due to cancellation of flight by the airlines. Within three days of registering my complaint, airlines responded and arranged for the refund. I am grateful to Voxya for the help they had extended in getting my problem solved.”