Category: Consumer Complaints

MamaEarth has become one of the most popular natural and organic personal care brands in India. However, as with any major consumer brand, some customers inevitably have complaints or issues with MamaEarth products and services from time to time. If you have faced any problems as in resolving MamaEarth complaints, this guide will help you understand the different channels to resolve your complaints effectively.

1. Register Your Complaint on MamaEarth Website 

The first step is to directly contact MamaEarth through their official website. Go to the “Contact Us” page and you will find options to send an email, start a live chat, or give a missed call for their team to get in touch. Describe your complaint in detail and any relevant order details like invoice number, date, product names etc. This will help their service team to understand and resolve your issue faster. Make sure to keep records of all communication with screenshots or forwarded emails.

MamaEarth aims to respond within 2 business days on average. If your complaint is not resolved through email / chat due to some exceptional circumstance, you can ask to escalate it to a higher authority. Each subsequent level has more experienced executives who can re-evaluate your case and often work out customized solutions covering refunds, replacements etc. This official channel by the company itself should be your first step in resolving MamaEarth Complaints.

2. Reach Out on Social Media

If you still face unsatisfactory response or resolution from the MamaEarth grievance channels after sufficient follow-ups, the next step is posting on social media. MamaEarth has a very strong and active presence on major platforms like Facebook and Twitter. You can tweet directly to their handle or post on their Facebook page about your complaint. 

Give specific details like order ID plus context of what went wrong and how you expect them to fix it. Social media posts sometimes get faster responses from their marketing/influencing teams aiming to protect the brand’s reputation online. However, resolving MamaEarth Complaints can be tricky so don’t count on getting customized solutions and ensure to always follow up on your initial website complaint parallely.

3. Online Consumer Complaints Forums

There are many large public consumer complaints platforms online where you can register your grievance against brands like MamaEarth. These independent portals have much larger visibility and often assign volunteer moderators to get the issue noticed by company representatives. Here are some reputed forums for resolving MamaEarth complaints for speedy public resolution:

1- Voxya: Leading portal to post Indian consumer complaints across ecommerce, food, banking and many other sectors. You can select the Ecommerce category, add complaint details with supporting documents. As thousands visit the site daily, there is social pressure on brands to provide feedback and resolution quickly.  

2- Resolver: A platform to handle disputes through collaborative documentation between customers and businesses. Besides visibility, you also get free consultation on your case and subsequent steps if the first complaint doesn’t work. Unfortunately, resolver.in website has stopped providing services in India.

3- Trustpilot: Popular review website which also facilitates complaint management channels between users and brands across 200+ countries. Being a high authority site, Trustpilot complaints are taken seriously to protect reputation.

While public online complaint forums provide high visibility, the actions can vary depending on the brand’s diligence towards complaint resolution. Do follow up continually with MamaEarth on the direct channels described initially along with these third-party portals for best results.

4. Approach a Consumer Court

If all previous methods to get effective assistance and relief from MamaEarth have failed, the last option is to take legal recourse through consumer courts. You have a few choices in general:

– File complaint yourself in nearest District Consumer Disputes Redressal Forum

– Directly hire a local lawyer in your region to file a case in Consumer court

– File a case in Consumer court through Voxya

The case filing process consists of submitting a formal application at the relevant consumer court (Jurisdiction based on location). You need to provide MamaEarth purchase invoices, complaint description, any proof of unfair trade practices, deficiency in service and the relief sought. There are nominal fees and lawyers may represent if needed.

While the court process takes time, judgements are official legally binding orders where companies like MamaEarth have to provide satisfactory resolution covering refunds, damages, legal expenses etc. This hassle-free external help from governmental consumer protection bodies holds the most promise if internal grievance systems don’t deliver justice.

In conclusion, try first step towards resolving MamaEarth complaints directly by contacting their teams and providing all necessary details. If unaddressed, post publicly on social media and online consumer complaints forums for visibility on your issue. In rare stubborn cases, approach your nearest consumer court to seek legal justice and recourse to protect customer rights. Follow these steps diligently and you can expect speedy assistance from MamaEarth or consumer protection bodies to find optimal complaint resolution.

Also Read- https://voxya.com/stories/complaint-against-a-spa-beauty-salon/

Hero Electric is one of India’s top electric two-wheeler manufacturers, with over 4 lakh vehicles on the road. However, like any automotive brand, Hero Electric also faces consumer complaints related to vehicle performance, service issues, part malfunctions, etc. from time to time. This guide covers various methods and best practices to conveniently learn how to resolve Hero Electric vehicles complaints.

If you have had a poor ownership experience with your Hero Electric scooter or bike, there are a few ways to resolve your valid complaints.

What details should you include in your complaint against Hero Electric?

To register an effective complaint against Hero Electric, make sure to provide these details:

– Vehicle’s Model, VIN, Year of Purchase   

– Invoice copies showing ownership  

– Names of dealer / service centres visited  

– Date / nature of problem faced

– Pictures / videos showcasing the issue

– Warranty status of your vehicle  

– Attempts already made to resolve the problems 

Providing comprehensive details associated with your vehicle’s issues makes it easier for Hero Electric to diagnose the problem and resolve it quickly.

How Long Does Hero Electric Take To Resolve Complaints?

Hero Electric aims to respond to consumer complaints on its website or other digital platforms within five working days. However, actual complaint resolution time can vary from 7 days to 30 days depending on:

– Type of complaint

– Criticality of issue  

– Parts / Approvals required

– Assessment time by a service centre 

Follow diligently with Hero Electric’s customer team till satisfactory closure.

What Are The Possible Outcomes From Complaints Against Hero Electric?

When you register a valid vehicle performance complaint against Hero Electric, some possible outcomes include:

– Repair assistance at authorized service centres   

– Replacement of malfunctioning parts

– Extended warranty coverage

– Partial or complete refund settlement 

– Exchange offer for upgrading vehicle variant 

However, do note that outcomes are determined on a case-to-case basis post-assessment.

How to Resolve Hero Electric Vehicle Complaints – Step-by-Step Process

Lets talk about how to resolve Hero Electric vehicles complaints without much wait. If you face persistent, unresolved issues with your Hero Electric scooter or bike, there are various structured complaint resolution processes that customers should follow when seeking appropriate redressal or assistance:

File Online Complaint on Voxya

Voxya is a popular online consumer complaints forum helping over 200,000 aggrieved customers resolve their issues with brands across sectors. To complaint against Hero Electric via Voxya:

– Visit Voxya’s website or download the app

– Select Hero Electric under the Automobiles category

– Register with your email ID & mobile number

– File detailed complaint assigning status tags

– Add supporting documents as evidence 

Voxya’s team sends the complaint to Hero Electric while guiding the overall resolution process through their arbitration model for equitable closure as per your satisfaction.

Contact Hero Electric’s Customer Service 

Our guide, how to resolve Hero Electric vehicles complaints, will not be complete unless we mention that you can directly contact Hero Electric customer care helpline number, 1860 266 2662, between 9 AM and 7 PM Monday-Sunday or email their support team at support@heroelectric.com – for any vehicle-related complaints. 

Provide complete details of your grievance and always demand a complaint reference number for seamless follow-ups later. However, give them at least three weeks before exploring the next resolution alternatives.

Post on Social Media Platforms

If Hero Electric cannot diagnose or resolve your EV issues even after visits or direct complaints, publish your complaint additionally on Social Media platforms like Twitter, Facebook etc to highlight your poor ownership experience while seeking resolution from the company. 

The public nature of complaints forces Hero Electric to urgently intervene as their wider audience reputation is at risk.

Seek Government Intervention 

You can also approach the appropriate regional transportation authority or the Union Government Transport Division office to file complaints against Hero Electric, especially around safety issues, quality failures or violations. As electric vehicle sector governance currently comes under Central guidelines. 

Appropriate penalties may be enforced subject to investigation of issues highlighted after collective complaints.

We hope this guide gives you an appropriate understanding of how to resolve Hero Electric vehicles complaints efficiently through their dedicated channels or third-party forums. Let us know if you have any other questions!

Also Read- https://voxya.com/stories/how-to-resolve-hero-motocorp-complaints/

With over 2 million registered learners, UpGrad aims to revolutionize professional learning through its industry-relevant programs. However, despite its innovative courses and strong industry connections, some learners have faced issues which led them to file official complaints. If you want to learn about how to resolve UpGrad complaints keep reading further.

UpGrad is one of India’s leading online higher education platform that offers various master’s and certification courses in high-growth domains like Digital Marketing, Data Science, Product Management, etc. If you are struggling with an unresolved UpGrad complaint, this step-by-step guide will help you get it fixed conveniently.

What Are The Most Common UpGrad Complaints?

While complaints vary from case to case, some frequent grievances cited by UpGrad learners include the following:

– Course content not detailed or outdated

– Programme structure and module progression disjointed 

– Assignment evaluations inconsistent or unfair

– Issues contacting student advisor

– Placement support not as expected

– Delayed refunds for dropped courses

So before complaining, check that your expectations match UpGrad’s advertised offerings and policies around course quality, refunds, job assistance, etc.

How To File An UpGrad Complaint? 

Follow this step-by-step process to submit your grievance to UpGrad:

Use UpGrad’s Complaint Registration System

1. Log in to your UpGrad student account

2. Go to ‘Support’ and click ‘Complaint’

3. Select the appropriate Category and Sub-category

4. Share a detailed description of your complaint

5. Submit any files or images to support your complaint

6. Click ‘Submit Complaint’ once done

UpGrad aims to acknowledge complaints within 72 working hours after submission. However, actual resolution time can vary across cases since it involves internal coordination.

Escalate to Consumer Court or External Forums

The topic how to resolve UpGrad complaints is not complete, unless we mention external help that is available for consumers. If you have tried resolving your UpGrad complaint through their internal complaint registration system and through contacting their customer advocacy team but have yet to receive any satisfactory response for over two weeks despite regular follow-ups, it is time to escalate the matter externally.

At this stage, you should register a detailed complaint against UpGrad on reputed external consumer grievance forums like Voxya or even approach a Consumer Forum to file a case.

Sharing unresolved UpGrad complaints on credible third-party platforms applies much greater pressure on them to promptly investigate and address the pending issue on priority before it starts garnering public attention and hampering their online market reputation as a leading edtech provider.

What makes consumer forums so effective is that they have a structured external arbitration process for facilitating satisfactory closure of long-pending customer complaints against brands which fail to resolve internally within reasonable timelines. Registering a consumer complaint formally through such forums also builds a legitimate trail of your communication attempts with UpGrad to demonstrate your seriousness. Still not clear how to resolve UpGrad complaints, keep reading further.

When UpGrad realizes that the complaint can no longer be brushed under the carpet and now risks wider social media amplification, they are compelled to urgently assign senior team members to ensure the learner’s grievance reaches an amicable resolution as per the external arbitrator’s recommendations.

No edtech company wants their existing learners or prospects to see open complaints on popular forums since it dents their credibility. Moreover, consumer courts also have the authority to enforce binding resolutions if needed, failure of which can lead to legal consequences.

So before you decide to accept an unresolved UpGrad complaint, register your grievance on external forums or consumer court to seek intervention for equitable closure.

Contact UpGrad’s Customer Advocacy Team

You can also email (advocacy@upgrad.com) or call UpGrad’s dedicated customer advocacy team between 7 am – 6 pm, Monday to Friday, for complaint assistance.

Provide complete student details and elaborate grievances to help them investigate and resolve faster.

Conclusion

We hope this guide gives you suitable methods to learn how to resolve UpGrad complaints efficiently through their internal systems or external forums. Remember to share full student & course details and regularly follow up for quicker resolution.

Also read- https://voxya.com/stories/how-to-resolve-mercedes-benz-india-complaints/

Dealing with bank complaints can be frustrating. When you face problems with financial transactions, delayed services or lack of response from Canara Bank, you naturally want quick and effective way on how to resolve Canara Bank complaints.

The good news is that Canara Bank offers multiple channels to address customer grievances. In this blog, we provide a step-by-step breakdown of how to efficiently resolve complaints against the public sector bank.

Report Complaints Online

The easiest way to raise and track complaints with Canara Bank is through their online redressal system. Just follow these steps:

Step 1: Go to Canara Bank’s website and click on the “Grievances” tab on the top menu.

Step 2: Under the “Grievance Redressal” section, click on the “Online Grievance Registration & Tracking” option.

Step 3: Register your complaint by providing necessary details like account number, complaint category, etc.

Step 4: After submitting the grievance, you will receive a reference number. Use this number to track status updates.

The online process is quick and usually takes 5-7 working days for resolution. Make sure to provide accurate details for faster processing.

Escalate to the Regional or Zonal Office

If you do not receive any response or are unsatisfied with the bank’s answer, escalate the complaint to higher authorities.

Follow the below procedure:

Identify your respective Canara Bank regional or zonal office based on your location. Contact details are available on the website.

Draft a complaint letter with relevant documents and previous communication trails. Include your account details and desired resolution.

Submit the letter to the regional / zonal head of Canara bank through email, post or in-person visit.

Patiently wait for seven working days for further response. Persistently follow up if needed.

The regional / zonal offices have more authority and resources to rectify branch-level issues.

Reach Out to Canara Bank Customer Care

Canara Bank also offers 24×7 customer assistance through toll-free numbers and email.

Call the helpline numbers 1800 425 0018 (toll-free) or 1800 208 3322 (toll-free) to speak to an agent and explain your concerns.

Alternatively, send email to the dedicated customer service ID customercare@canarabank.com with your grievance. Remember to add your account details.

The contact centre executives provide prompt resolutions for general banking complaints. Feel free to call them as the first point of contact, too.

Involve RBI Banking Ombudsman

If you face harassment or the bank fails to resolve the issue within 30 days, escalate the matter to the Reserve Bank of India (RBI) Banking Ombudsman.

The RBI Ombudsman scrutinizes customer complaints against all scheduled commercial banks, including Canara Bank. It aims to provide free, expeditious and impartial dispute redressal.

To complaint to the RBI Ombudsman against Canara Bank, follow these steps:

• Identify your RBI Ombudsman office as per your location. There are 22 offices across India.
• Draft an application letter with details of your loss / harassment and how the bank failed to support you. Include previous communication threads.
• Submit the application through email or post to your respective RBI Ombudsman office.
• The RBI team will investigate the matter through hearings and verification. If found valid, the ombudsman awards compensation up to Rs. 20 lakhs.

Thus, as a last resort, customers can approach the RBI Ombudsman for substantial grievance redressal against Canara Bank.

Other Key Resources

Along with the above channels, Canara Bank customers can also leverage the following facilities:

• Nodal Officer for COVID-19 Public Grievances – Special authority appointed to resolve pandemic-related issues promptly.
• DBT Aadhar Grievance Redressal – Nodal officer designated under the DBT (Direct Benefit Transfer) scheme to address Aadhar-mapping complaints.
• Banking Ombudsman Details – The Canara Bank website also shares contact information and process guidelines regarding the banking ombudsman for customer reference.

The Right Contacts Make All the Difference

Dealing with bank complaints can be frustrating if you don’t know the right point of contact. We hope this guide on how to resolve Canara Bank complaints, gave you clarity on the step-by-step grievance redressal process applicable to Canara Bank customers.

Whether you face problems with loans, accounts, payments or customer service, promptly raise complaints through the bank’s online portal or regional offices. For prolonged harassment or substantial financial losses, do approach the RBI Ombudsman as well.

Equipped with the correct channels and procedures, you now know how to resolve Canara Bank complaints easily.

Seek External Help through Voxya

If you are still searching how to resolve Canara Bank complaints and have persistently tried resolving your Bank complaint through the above channels without success, it may be time to seek external legal recourse. This is where Voxya, an online consumer forum, can help.

Voxya allows bank customers to register their grievances and connect with consumer court lawyers for taking legal action against banks. Through their platform, you can file a case against Canara Bank to claim compensation for financial losses, harassment or poor service.

Also Read- https://voxya.com/stories/how-to-resolve-hdfc-bank-complaints/