E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Continued Account Blockage and Its Consequences (Flipkart Internet Private Limited) Open
I must express my deep grief and frustration over the continued account blockage and the lack of any meaningful actions taken to resolve this issue. It has caused an immense amount of trouble, and I find myself in a highly precarious situation ...
Nov 17, 2023 by Swarn Prakash
Think Learn Private Limited Byjus Request of Cancel the Byjus Course Immediately (Byju jee) Open
Hi Team We enrolled our daughter in *th grade to Byju's JEE foundation course (*th and **th grade) with new tablet option (which contains the course material) on Sept *st ****. To our surprise after our fee payment when the mentor team contac...
Nov 17, 2023 by Pratibha
Poor quality furniture (Durian furniture) Open
Quality of Octavia dining set chair is very poor. the netting fabric came off within * months. Durian's repair head admitted to poor quality fabric but said you will have to pay extra to get repaired....
Nov 17, 2023 by ABHISHEK VINOD GODRE
Fraud seller no product no refund (Lapalfa) Open
Order ***** placed on Oct *th **** for ASUS C**N**** (**Whr battery). seller shipped **Whr battery. after contacting, reverse pickup was done; after that, neither right product was shipped nor refund was done...
Nov 17, 2023 by Paul
Package received wrong Parsel damaged also one leg pant only without finishing (Glowroad shopping app ) Open
I ordered * th november Fancy Rayon Nyra Cut sequence Embroidery kurta set. ** November i received wrong product (damaged one leg pant without finishing not received kurta and dupatta). I placed returned order within * minutes after delivery....
Nov 17, 2023 by Harsha Burande
Order item not even shipped (vlebazaar com) Open
Ordered * items from this vlebazaar.com on **-Oct-****, it's been ** plus days and they didn't ship the product. Raised multiple tickets in their website, they are closing without even informing me. Even for calls saying they are going to ship ...
Nov 16, 2023 by Rajendra
Package Not Delivered (Reliance Digital) Open
I placed an order with Reliance Digital on Nov-** and my Order No: RDF********. I placed my order on Nov -**th and till now(Nov **th) the order is not received and no concrete answer or SLA from the Reliance Digital team. The order is suppos...
Nov 16, 2023 by Pratibha
Detected two time convinence fee (Paytm Pospaid) Open
I took **** from paytm postpaid they mentioned *.** processing fee so they detected **** rupees again next month before bill generation they ask to pay ** rupees extra as a convinence fee I tried to reach customer care so Many time still my iss...
Nov 16, 2023 by Devakar Balachandran
Furniture not delivered (Royaloak Furniture) Open
I had ordered a furniture online on **th Oct and the prmised delivery date was *th Nov. Since then there has been no proper response from Royaloak. They are not providing any response on email. Customer care does not have any proper details. Th...
Nov 16, 2023 by Senthil Kumaran
Cake order cancel on November 5 th 2023 still not received refund rude behaviour customer support As (Winni.in) Open
I purchased the cake in winni app in Play Store order is cancelled by cake change' cancel and refund they told they insisted still I am asking for a refund customer support executive rude behaviour not polite answer the call when I will wait fo...
Nov 16, 2023 by KarthiKeyan m
Refund rejected by flipkart (Flipkart.com) Open
My name is Mahesh Kathane Order ID - OD******************,(Mob no-**********) I ordered iPhone **(***GB) on **th sept **** and it delivered to me on **rd sept ****. I insist delivery person to open that parcel then he opened and I got an empty ...
Nov 16, 2023 by Mahesh Kathane
Fake product of generation Airpods pro received from amazon online shoping (Amazon) Open
Fake product received and no return/replacement was given by amazon: Ordered Airpods Pro *nd generation from amazon online shopping on **/**/****, which I had received the product on **/**/****. The product serial number was not matched with ...
Nov 15, 2023 by Rajesh Surada
Non delivery of online order (Dmart) Open
I ordered dry fruits through ad shown on Instagram Order No.D******* ordered on November *th. Payment Direct pay to seller via upi ...
Nov 14, 2023 by D A Viswakumar
Not giving refund on cheap product (Surtisilk) Open
I had recently ordered a product which came today . It was a COD order . The product delivered to me is very cheap and completely different from the one mentioned on their website. I request for a return via their official email id and gave...
Nov 14, 2023 by Ramsha Ali Khan
Defective product with multiple defects (Dell India ) Open
defective product with multiple defects...
Nov 14, 2023 by Dipti Beura
Amount not refunded (Flipkart) Open
We have ordered a blacer in flipkart and placed a return request as size didn't fit to me.We didnt receive any kind of updates reg product pickup and all of a sudden refund request was cancelled by flipkart and when we contacted them they are d...
Nov 13, 2023 by Krishna
Product not delivered (The Case Company) Open
I paid Rs. *** through Google Pay via Razor Pay from their website to place an order for a phone case. After I completed the payment I never received any order confirmation and I have not been able to contact them via Phone call, WhatApp, Email...
Nov 13, 2023 by Jyothsna B
Batteries got damaged and consumer want to replaced all the batteries to new batteries (Yakuza electric scooter) Open
Name of The Company - yakuza Date of Purchase - **/**/**** Dealer/Service center Name and Address -chacha radios /near chranji lal school sasni gate aligarh -****** Complaint no (mandatory) -not provide Problems details -The consumer says that ...
Nov 13, 2023 by Diwakar jha
Duplicate product company deny to refund (Flipkart) Open
I ordered a Philips hp**** hair drier on **.**.** and received it on **.**.**.At the time of delivery the delivery boy opened the outer seal and take picture though mobile.But he donot open the inner seal.When I open the product for use inner s...
Nov 13, 2023 by Puja Sao
Didn t got a ride by booked bus (Yolo Bus Service ) Open
Booked a yolo bus two tickets with ticket no: *BXEB*WQUTDY, order is: ***********, waited at stop for * hours didn't got any bus details and conductor details and didn't got bus also at pickup point Register mobile number: **********...
Nov 13, 2023 by Riyaz Bondugalla
Lenskart sold me two Gold Membership and denied to refund one on my request (Lenskart) Closed
Hello Team, I am Sathya Murthy Gururajan (+************)and have recently placed two orders on Lenskart, one directly at the store and one via Lenskart application. The order numbers are ********** & ********** and the Gold Membership was ap...
Jan 24, 2023 by SATHYA MURTHY GURURAJAN
Package was broken (LG T V) Closed
It was so sad my TV has broken, I paid more money to take care of it but they delivered broken TV....
Jan 23, 2023 by Saveen Kumar
Pending Final Settlement and Harassment (INFINITYQUEST IT SERVICES PRIVATE LIMITED) Closed
I worked for UK clients for a company Infinity Quest (http://infinityquest.co.uk) , so our timings were from **:** to **:**, we were not provided with any basic security like Security Guard, CCTV, even no Corridor lights, No power Backup in th...
Jan 23, 2023 by Niharikhaa K N R
Deposited Money but still not received (Olymp Trade) Closed
i have Deposited Money but they cancelled my transaction and i have lost my money...
Jan 22, 2023 by NAVEEN V
Product not received (Face book marketplace) Closed
Product in facebook marketplace bought was not delivered and their phone is switched off...
Jan 21, 2023 by Kaarthic
Pls make my order cancel in Kurtideals in I don t want to place order but honestly I want to check w (Kurtideals) Closed
See actually u guys asked about amount of loss and I mentioned ***/-. It means possibility of loss in my case.Be coz I already mentioned above why I want to cancel my order.I just shook when "Kurtideals.in" confirms my order w/o asking any paym...
Jan 21, 2023 by Jyothi
Micromax IN Note 2 Oak 64 GB (Micromax india) Closed
We bought Micromax Note * phone **-**-**** online. A few days later the fingerprint problem came. At that time we M/s Lakshmi Communication in Tirupathi **-**-***/***, Shop No: ***,*ST Floor Central Park, Tilak Road, Tirupathi Contact Number ...
Jan 17, 2023 by SK GOUSE BASHA
Order not processed for long (Nurserylive) Closed
Hi my registered mobile number ********** and mail id is smehtay@gmail.com. my order was placed on * January and no progress in delivery hence requested to please cancel my order and refund to my source account immediately. I want to file a co...
Jan 16, 2023 by Yogesh Mehta
Cancellation of admission and for refund (Simplilearn) Closed
Hello sir/mam, My name is SD. I enrolled in Simplilearn’s course ( automation testing job guarantee program) on sat **th jan ****. And at the time of registration I paid **** and for further fees I completed the no cost emi loan process(co...
Jan 16, 2023 by Shubham Deshmukh
SIR BYING ** OCTOMBER ***** I AM OREDR IFFLCON LED TV **.BUT DELIVARED KARBON TV ** I AM RETAN TV **- **-**** BUT NOT REPALE AND RERFOUND JIO MART * MONTHS AGO NOT RESPOND JIO CUSTEER CARE AND EMPLS JIO STORER AND NOT RESPOND * MOTHS MY DAILY...
Jan 14, 2023 by VENKATASIVAREDDY EDULA
Wrong product delivered (Meesho And Xpressbess Courier) Closed
Maine meesho Gazzet multicolour heart shaped ring set box order kiya tha Aur mujhe recive hua hai chote bacho watch jo ki wo wrong product delivered kiya tha to maine use return request dala bar bar cancel ho raha tha fir maine Exchange request...
Jan 14, 2023 by Payal Patil
Make Up Artist Not Adjusting the Advance Amount Paid for my Marriage Reception ceremony that has bee (Asmita Sarkar) Closed
On **th Aug **** I have approached a make up artist to book for a make up assignment for my marriage reception that would happen on *th Feb ****. After discussing with my sister, one package was finalized and advance amount of ₹****/- was pa...
Jan 13, 2023 by Koustav Chakraborty
I ordered * (shoes, boat eardopes, noise smart watch) but they send me fake and useless product. When I raised return request they didn't raise as non-QC and I complaint again and again they took *-** days but not resolved complaint close witho...
Jan 10, 2023 by Durgesh Dehariya
Fraud activity (Instagram account) Closed
My name is Rachel and this is my Instagram I'd rachel_matthew_**** , recently i ordered a jacket turtle neck top and pant set from an Instagram shopping page. I had updated cash on delivery, today I received my order and it was a total scam, t...
Jan 10, 2023 by Rachel grace
Item was returned but no refund (Ajio) Closed
Item was purchased on *th December, first the return request was cancelled by courier company then made another return request. Courier picked up the item on **th December after so much problems calls messaged and mental harassment. Today *th J...
Jan 08, 2023 by Shubham Jain
Defective water purifier (EUREKA FORBES LIMITED) Closed
I am employed in Karnataka Power Corporation Limited. I reside in No. */*, opposite KPCL hospital, Gerusoppa, Honnavar taluk ******. I purchased a new water purifier Aquaguard SELECT NRICH UV (GWPDNRIUV*****; ****************) ON **.**.****. Du...
Jan 04, 2023 by Srilakshmi v shankar
Od326770889845286100 (Flipkart) Closed
item was missing from the package but not return my amount plz call me this mention number @**********...
Jan 03, 2023 by Anarul khan
Refund not credited (Ajio India ) Closed
Ajio did not give the refund of my order and refund was initiated of ** December but ajio did not credit in my account or wallet...
Jan 01, 2023 by Zartab Alam
Give the refund of my order (Ajio) Closed
give the refund of my order Very bad services from ajio The Indian Garage co very bad services I didn't get my refund before ** days my refund initiated by ajio very bad services from ajio company ...
Jan 01, 2023 by Zartab Alam
No update even after pickup (Myntra) Closed
Hi, I have filed a complaint regarding this already. This is an update on that one.. Myntra had approved my return request on ** Dec and picked up the wrong product on ** Dec. Now it's ** Dec, I have been calling them regularly but i d...
Dec 31, 2022 by Ambuj Kumar
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's