File a Complaint against Zomato
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Zomato and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Cash on delivery mode has been blocked Closed
My cash on delivery is blocked from a month and after contacting them through app,mail and Twitter,no proper resolutions has been made from the support Team.They assumed me after few online transaction it will automatically remove my COD block...
Jan 03, 2020 by Aman Raj
Zomato - Zomato Gold charges Open
I was charged with zomato gold membership due to their stupid app interface with just doesn't work properly and the moment it happened "accidently", I informed customer chat support, now they don't help ever. I have been sending emails to zo...
Jan 03, 2020 by Aman Agarwal
Zomato - Non veg biryani instead of veg biryani Open
I ordered hyderabadi veg biryani on * jan **** from zomato (chandigarh) but they delivered non veg biryani. I m pure vegetarian. When I just put my spoon into biryani I found non veg part and I was really shocked. I was just about it eat.... Th...
Jan 02, 2020 by Pooja
Zomato - NonVeg in place of veg order Closed
I ordered Veg farm villa Pizza from La pin'z pizza on **st Dec ****. What I recieved was Mixed Grill non-veg pizza....
Dec 31, 2019 by RUCHI DUBEY
Zomato - Wrong Food inedible food delivered Closed
The food was too oily and very salty .The dessert which was supposed to be Randi was nothing but milk....
Dec 31, 2019 by Uday Bhanu Roy
Zomato - Delivery is too late Closed
Zomato delivery has taken already * and a half hour and order is yet not delivered and the zomato valet was not able to communicate either in english or hindi. Zomato support is not responding and they are giving me some message because of my ...
Dec 30, 2019 by Satyam Garhewal
Zomato - Zomato refund Closed
I had called for a ice cream from get a whey which was a tub and I rcvd a small cup so I told the zomato valet to take it back so he called the zomato executive and the executive told me to keep it as a complimentary from their end and that p...
Dec 28, 2019 by Rahul chhabra
Zomato - Order cancelled but money not refunded Open
When Will I get my refund? ORDER ID: ********** They have Already Stored Sweets I also Went To restaurant to Cancel the Order I already Told Them Not to Prepare .and now don't say That You have charged whole My money as cancelation fee I wil...
Dec 28, 2019 by Akshit Mohal
Zomato - Zomato Gold plan expire before expiry date Open
I have purchase zomato fold on **/*/** for two years and so my expiry of the plan will be **/*/**. My plan got expire in the month of Nov **** and after reaching out to support team they are informing from my side i have delete gold accoun...
Dec 27, 2019 by vishal thakkar
Zomato - Zomato Gold Fraud Open
I paid Rs **** for Zomato Gold for * months. But I got the membership for only * months. I was cheated by Zomato...
Dec 20, 2019 by Somesh Sharma
Zomato - Wrong product delivered Closed
Order id: ********** I ordered a cake and it was delivered late. Secondly it was not what i ordered. Third, you chat support executive don't have the professional manner to talk to customer. The agent was sending me emoticons over chat. And ...
Dec 18, 2019 by Ashish Yadav
I ordered an once creame bt later I got to know tht they don't carry ice bags so it is pretty obvious tht the ice creame would get melt so I called the shop owner he told me to cancel the order no other options available then from last ** days ...
Dec 16, 2019 by Shubham
Zomato - Non delivery and Non refund Open
Order number ********** date * th dec **** order from The Frankies,Civil Lines,Jabalpur.Food not delivered ,Excuses given were wrong location by delivery person,then during interactions with customer care, the person repeatedly changed his ver...
Dec 15, 2019 by Pallavi shreshtha
Zomato - Food not delivered Closed
I have ordered food from zomato on **th december ****. But even after waiting for two hours no valet was assigned and it was showing food is being prepared in the app. The app only which allows chat kept asking to wait for more minutes and th...
Dec 15, 2019 by Vicky Dutta
Zomato - Package not delivered Closed
I haven't recieved any food at my place which i had ordered... I had already paid amount through net banking. In app it is showing that order had delivered. I tried to call the delivery guy but he is not picking my call....
Dec 14, 2019 by Chethan
Zomato - Received expired food and rotten food Open
Order no:********** Time : *:** pm **/**/**. I ordered a chicken Biryani but they gave me mutton Biryani that too expired and stale food and smells like horrible .i was very dissatisfied and tried to check with Zomato support they are not res...
Dec 12, 2019 by Ashok kumar
Zomato - Food not delivered Open
I order five plates momo.My order number is **********. I have given the proper delivery address.My address is at Adityapur but the delivery boy said that he would not come to Adityapur as he was not allowed beyond Sakshi.In my delivery addres...
Dec 11, 2019 by Rohit Kumar
Zomato - Amount will not refund Closed
I Order Zomato App but food is not deliver. message come initiated a refund your ored id **********and ********** . wiil not refung my account. i order in google pay my account. please check the issuse...
Dec 05, 2019 by venkatapathi raju p
Zomato - Cancelled my order didn t refund me 270 Closed
I made order via zomato & paid *** Rs via paytm , I suddenly cancel my order from zomato chat , called to delivery person & restaurant also .But I got call from zomato &told me take order forcefully else your amount will not even you don't want...
Dec 01, 2019 by JAGDISH purohit
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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