Zomato
- Non delivery and Non refund Open
Pallavi shreshtha filed this complaint against Zomato on Dec 15, 2019
Order number ********** date * th dec **** order from The Frankies,Civil Lines,Jabalpur.Food not delivered ,Excuses given were wrong location by delivery person,then during interactions with customer care, the person repeatedly changed his version,said address is wrong and location did not exist,finally not delivered and not refunded.i did chat on app, shown them how I ordered from swiggy at the same address and shared the delivery slip of swiggy to substantiate that address was right.Zomato cancelled the order and shared the reason I was not available at the given address
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Zomato
Resolved
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PepperFry
"Before logging my complaint in Voxya, I had approached the consumer forum which was a big disappointment. Voxya provided excellent service and resolved my complaint. I have received the refund from PepperFry."
Arijit Sengupta
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