Zomato - Non delivery and Non refund

Order number ********** date * th dec **** order from The Frankies,Civil Lines,Jabalpur.Food not delivered ,Excuses given were wrong location by delivery person,then during interactions with customer care, the person repeatedly changed his version,said address is wrong and location did not exist,finally not delivered and not refunded.i did chat on app, shown them how I ordered from swiggy at the same address and shared the delivery slip of swiggy to substantiate that address was right.Zomato cancelled the order and shared the reason I was not available at the given address