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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Zomato?
If you are not satisfied with Zomato, file a complaint now:
1. Go to "File a Complaint" form
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3. Enter your personal information to create an account
4. Get refund / replacement / damages from Zomato
But before filing a complaint, you should
a. Contact the customer support of Zomato first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Zomato - Incomplete food worst quality Closed
We ordered the food which is buy one get one offer. I received only one order and incomplete food was delivered. Food quality was also poor. When we complained through the app and asked for a refund, the chat was deleted. My issue has not bee...
Aug 10, 2023 by Shraddha Pawar
I have ordered a combo from Zomato which include fried rice+ chowmien+ chilli paneer but only recieved fried rice and when tried to contact the zomato. They said restaurant has confirmed that full order is given but I don't got it.. I am. Havin...
Aug 10, 2023 by Vipul Singh
Zomato - Refusing refund for delivering wrong product Closed
I have placed an order from zomato and wrong item was delivered. I have reached out to customer care for the same with image of the item but they said they can't do anything. Order ID - **********...
Aug 09, 2023 by DEEPAK YADAV
Zomato - Rotten food delived Resulting food poisoning Closed
My food got delivered and in the first bite, we had vomit feel..The food is staled and rotten smell. We asked Zomato to collect food and provide refund.They replied "Compensation for the same is not possible. If there would be any possibility s...
Aug 08, 2023 by Somasekhar Ayodhya
Zomato - Somthing unwanted bone or plastic material is mixed in food Closed
We ordered food first packing was spilled food was not in good condition we go for suppport but thé provided with *** rupees refund but they didn’t solve the problem of bone in food...
Aug 06, 2023 by Mayank chaudhary
Zomato - Zomato did not deliver my order and now refusing to do a refund Closed
Zomato did not deliver my order and now refusing to do a refund ...
Aug 06, 2023 by Archana BR
Zomato - Refund my money asap Open
Details: ORDER ID: ********** Paid : Using Card DATE: August **, **** at **:** PM DELIVER TO: xxxxxxxx, xxxx Floor, Sector-* RK Puram , Delhi, Pink Apartment, Sector **, Dwarka Story: I ordered Dahi Bhalle from the shop "Shahi Dahi Bha...
Aug 05, 2023 by Virender Sundriyal
Zomato - Damage Pizza Delivered Closed
I ordered a pizza today which was delivered to me in a damage state with all the topping and veggies crushed my something or it was not properly handled. When i received the pizza the box was full broken for sides and the pizza was not in a edi...
Aug 03, 2023 by Mohit
Zomato - Missing order and cheap quality food Closed
Food was very bad Mouth taste was bad Item my one item was missing(panir butter masala) as promised Quantity of food was also very less I haven't eaten till date and calling restaurant phone switched off Trying too contact I am sharing 'Order...
Jul 28, 2023 by Sourabh Kumar
Zomato - Ad services started by Zomato without my consent and amount deducted Open
Our restaurant name is Chaoji Khaoji in Udaipur. Fom Nov till May no amount was received to us on our sales and they said amount was deducted due to click up ad services. We have never given our consent for such service. Also if any services we...
Jul 27, 2023 by Aditya Mehta
Zomato - I didnt canclled order from zomato and they are not giving money back Closed
I ordered from Zomato, but the order is automatically cancelled and now there are not giving my money back....
Jul 27, 2023 by Anil goswami
Item missing doing fraud by restaurant after knowing that by zomato no action taken . I'm hungry and loss my money due to fraudness of resturant and zomato...
Jul 25, 2023 by Soham dewanji
Zomato - Not taking responsibility for the food delivered Closed
The food provider didn't provide the food promised.and amount was also not refunded.i asked for replacement. But didn't help me out. ...
Jul 25, 2023 by Jatin khanuja
Zomato - Package not delivered Closed
i have ordered from pizza hut amritsar on ** july **** at **:** am . but i didnt get my order i put the right address with right house number and i already pay the amount of *** through online payment mode. but in morning i tried to call the de...
Jul 24, 2023 by prabhleen kaur
Zomato - Paid 2 times for same order Closed
Hi I placed order for my order of chicken mom from Royal momo through zomato.During my upi payment through phone pe I applied my upi pin but order didn't get confirmed or any such message from zomato then again I paid for the same order but ...
Jul 22, 2023 by Souradip
Zomato - Refund not goven Closed
I never got the refund for failed order even after * month. Only way to contact is through mail and they keep sending irrelevant response...
Jul 20, 2023 by Vignesh N
Zomato - Food not delivered Closed
I have not received my food. Payment of ***.**rs. Please eefund my money. Delivery partner is not answering. Ovenstory is telling it has been cancelled. Zomato has the money. Why is zomato showing it as delivered? Refund my money. Patheti...
Jul 20, 2023 by Shadma Ali
Zomato - Refund on failure payment Open
On ** june**** I have ordered from Shiva Chinese with order id ********** once it was failed due to failure payment but amount was cut again I ordered.but zomato is not giving amount for failed payment ...
Jul 18, 2023 by Alpa
Zomato - Wrong items delivered and no refund Closed
I had ordered for food worth *** Rs and Zomato delivered some other food which is worth *** Rs. So I selected missing item and they refunded ***.* Rs, but look at the amount I paid and minus it still full amount not refunded. The food taste was...
Jul 17, 2023 by Raj Shivaram
Zomato - Item not delivered but showing it is already delivered Closed
item not delivered, but showing it is already delivered. not received my phone...
Jul 16, 2023 by S Ghosh
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Questions about Zomato
Ask questions about Zomato and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Zomato?
Zomato has no call center you can only reach them by Support using app or Email them at care@zomato.ccom
What is Zomato office address?
Zomato Media Private Limited
Ground Floor, Tower C,
Vipul Tech Square, Sector 43,
Golf Course Road, Gurugram - 122009
Latest address:
Zomato Limited (formerly known as Zomato Private Limited and Zomato Media Private Limited)
Unit No-116, Tower-A,
Corenthum, Sector - 62,
Noida - 201309
What is Zomato customer care email?
info@zomato.com, care@zomato.com, help@zomato.com
Where to find Zomato discount coupons?
Who is the Owner / CEO of Zomato?
Deepinder Goyal - Founder & CEO - Zomato
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