File a Complaint against Air India
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Air India?
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1. Go to "File a Complaint" form
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4. Get refund / replacement / damages from Air India
But before filing a complaint, you should
a. Contact the customer support of Air India first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Air India - Air India Cancelled Ticket not refunded for 10 months Open
Ticket for the said Air India flight AI *** for journey date **/**/**** was cancelled before travelling. It has been over * months but the refund has not been made by the airlines even after repeated requests via mails and call to customer car...
Oct 03, 2020 by Kapil Tomar
Air India - Refund Closed
E ticket no- ********** Passenger name- ashok panwar Flight no.- JTJ*E Date of travel- **/*/** Due to several covid patients are found near me so there is lockdown in our area m not allowed to travel at that moment....I had a conversation...
Oct 01, 2020 by Ashok panwar
Air India - No getting a Ticket Refund Closed
I booked Air India flight for **th July **** from Delhi to Sharjah. But flight got cancelled by air india itself. After that next day i made a request and sent emails to air india for full refund.Now its October month is going to start but stil...
Sep 30, 2020 by Rahul Hans
Air India - Refund of money against cancelled ticket Open
Dear sir I booked a ticket for Delhi - Kolkata flight dated **th July in Air India but the flight get cancelled by the authority. I opted to get the refund of the ticket value . In Spite of several communication and email it is still un...
Sep 30, 2020 by Ajoy Bhattacharyya
Air India - Money not refunded on my cancelled ticket Open
We have booked flight ticket on June **th and cancelled in **min in airindia.ticket cost is *,**,***rs. I got message from air india about refund and it's suppose to get in **days. But still till today (sep **th -****) we have not received mone...
Sep 25, 2020 by Akumalla vikram kumar
Air India - Air India refund not received Closed
The issue that I have experienced was: My ticket number is: ************* Ticket Amount : Rs. ***,*** Journey was on ** June ****. Ticket is cancelled on ** June **** by calling Air India Customer Service. After *.* months, *th Aug **** I...
Sep 25, 2020 by Sadanand Bhat
Air India - Air India Not giving refund of my flight ticket Its been 6 months Open
I booked my flight through air india on march ** th, ****. But due to pandemic flights got cancelled. I asked for refund. But they are not giving. Its been * months. Not not even responding. Please help...
Sep 19, 2020 by Yasasvi Kondapally
Air India - Air India Need full Money Refund on flights cancelled due to COVID Open
I had booked Air India flight tickets to travel to Italy. The booking was done prior to the lockdown period and we were supposed to travel to Rome on April *rd, **** and return from Milan on **th April, ****. The flights were however cancelled ...
Sep 14, 2020 by Niranjana Sivaprakasam
Air India - FLIGHT REFUND Open
air india flight cancelled due to lockdown but didnot get refund Ahmedabad to New Delhi – AI ** ** May, **:**–**:** Take-off ** May, **:** Landing ** May, **:** Flight duration * hr, ** mins Confirmation number H*TLH View and e...
Sep 02, 2020 by AMIT DWIVEDI
Air India - Refund from air india Open
I have booked air jndia flight tickets and flight was cancelled still no refund. They are asking me to reschedule this flight but I have already completed my journey by road and can not complete the same journey as I have reached my destination...
Aug 29, 2020 by Vishal Sharma
Air India - Refund not given Closed
I have not got refund for my Ticket cancelled. Ticket details, Travel Date **/**/**** Etkt No: ***-********** First Name : Naba Kumar; Last name : Chakrabarty. Flight Number: Kolkata To Mumbai AI***; Mumbai To Abu Dhabi AI***....
Aug 26, 2020 by Naba Kumar Chakrabarty
Air India - Refund not issued Closed
Dear Sir/Madam, I had cancelled the flight ticket of AirIndia on **th July ****. I have been regularly contacting the customer care and checking the status of the refund. They asked me to wait for **-** days. It has been more than a month. ...
Aug 25, 2020 by Balakrishnan Ravichandran
Air India - Need Flight Refund ASAP PNR Booking Has Surpassed 2 5 Months Open
I haven't heard back from Air India for the past *.* months. Why do customers have to pay for your bogus, non-functional and substandard quality website you host currently for online bookings? As mentioned in my previous email, I never recei...
Aug 24, 2020 by Rohan Shah
Air India - Not received refund for ticket cancelled Open
I have booked the ticket under vande Bharat in June **** from JFK to DLI which I have cancelled immediately within ** hrs as I was not getting response where I would be quarantine. Since then I asking for refund but till date I have not refun...
Aug 24, 2020 by chanchal kumar surana
Air India - Non refund of amount in lieu of cancelled flight in Air India during lockdown Closed
I have booked air india ticket for myself and three of my family members for travelling to Delhi from Kolkata(copy attached). The flight AI*** on **.**.**** got cancelled due to lockdown(communication from Air India is attached). As none of ...
Aug 23, 2020 by shantanu
Air India - Non refund if cancelled tickets Closed
Dear Sir *. I had booked a ticket for myself on ** Feb ** with PNR No J**H* and ticket No ************* and subsequently cancelled it due to travel date wrongly filled. *. The cancellation was confirmed to me by the customer care executive ...
Aug 22, 2020 by Rajinder Singh
Air India - Airlines not responding on Money Refund Closed
Had booked an international flight with Air India in March **** from India to Kuwait. Flight was cancelled by the airlines due to COVID-**. it has been more than * months but I have still not received the refund of my money. Need someone to h...
Aug 19, 2020 by RAGHUVEER BALAPRASAD TAPDIYA
Air India - Covid flight cancellation Open
I had booked a flight for **nd March **** from Toronto to New Delhi. Take off was **nd march **** *pm. Landing **rd march **.**pm at New delhi. The flight was cancelled by Air India due to the Govt covid policy and international flight landing ...
Aug 17, 2020 by Archana Ilangovan
Air India - Refund not processed Closed
I have bought AirIndia ticket (travel date : **-Mar-****) but due to Covid-** I had cancel this ticket. Since then I'm following up with AirIndia for refund but still it's not done. In recent communication from them I got an update that amount...
Aug 16, 2020 by Amit Shyam Rohra
Air India - No assistant found at the air india counter for bording pass Closed
At the kolkatta air port no assistant staff are attending their custmers to provide bording pass from **.**.**** from **** am to **** am. At their counter. Lots of crowd are creates in front of the counter. This is fully harassment of the cust...
Aug 16, 2020 by Bharat
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Questions about Air India
Ask questions about Air India and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Air India?
0124 264 1407
What is Air India office address?
113, Airlines House, Gurudwara Rakabganj Road, Parliament Street, Delhi - 110001 (Behind All India Radio).
What is Air India customer care email?
Checkin@airindia.in
Where to find Air India discount coupons?
Who is the Owner / CEO of Air India?
J. R. D. Tata
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