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झूठे विज्ञापन के खिलाफ शिकायत कैसे दर्ज करें? (How to file a complaint against misleading advertisement?)

Voxya Complaint Website India

हमारे देश में कंपनिया नए नए प्रोडक्ट का उत्पादन करते रहते है और इन प्रोडक्ट को बेचने के लिए हर वर्ष करोड़ो रुपये खर्च किये जाते है | यह रेडियो, टेलीविज़न, मोबाइल, न्यूज़ पेपर, पोस्टर अदि के माध्यम से हम सभी के सामने आते है | इन विज्ञापन से हम सभी लोगो को यह जानकारी मिलती है कि बाजार में कौन सी नयी कंपनी और प्रोडक्ट आया है | ये कंपनी प्रोडक्ट को बेचने के लिए काफी लुभावने तरीके से विज्ञापन बनती है और इतने वादे करती है कि आप इन्ही आधार पर कंपनी के द्वारा बनाये गए प्रोडक्ट को प्रसंद करने लगते है और प्रोडक्ट खरीद लेते है | अक्सर प्रोडक्ट खरीदने के बाद कंपनी के द्वारा किये गए दावे सही साबित नहीं होते है | बल्कि लोगो को कई तरह की दिक्कतों का सामना करना पड़ता है | ऐसे में आप गुमहराह करने वाले विज्ञापन के खिलाफ आप अपनी शिकायत को दर्ज करवा सकते है |

हम सभी लोग विज्ञापन को किसी न किसी माध्यम से रोज देखते, जिसमे क्रिकेटर, अभिनेता, टीवी सीरियल एक्टर आदि हमारे सामने विज्ञापन लेकर आते है | इन लोगो से हम सभी लोग इतने प्रभावित होते है कि हम मान लेते है ये विज्ञापन कर रहा है तो वह प्रोडक्ट को इस्तेमाल कर रहा होगा | अक्सर यही सोच कर विज्ञापनों के आधार पर हम बिना सोचे प्रोडक्ट को खरीद लेते है और तरह की दिक्कतों का सामना करना पड़ता है |

गुमराह करने वाले विज्ञापन कैसे होते है?

  • प्रोडक्ट को बेचने के लिए गलत सूचना देकर किया गया विज्ञापन |
  • विज्ञापन से सम्बंधित प्रावधानों का उल्लंघन किया गया हो |
  • विज्ञापन में ऐसे वादे करना जो वास्तव में नहीं हो |
  • विज्ञापन में दिया गया प्रलोभन, जो उपभोक्ताओं को प्राप्त न हो |
  • प्रोडक्ट और सेवाओं को काफी बढ़ा चढ़ा कर ग्राहक के सामने प्रस्तुत किया गया हो |
  • जिसमे उपभोक्ता के सुरक्षा के अधिकारों का उल्लंघन किया गया हो |
  • इसके आलावा बच्चो निशाना बना कर किया गया ऐसा विज्ञापन जो बच्चो में हिंसा की भावना को उत्पन्न करते हो |

झूठे विज्ञापन के खिलाफ सरकार ने कई कानून बनाये है | जहां पर आप इनके खिलाफ शिकायत करके अपनी क्षतिपूर्ति को पा सकते है |

आप झूठे विज्ञापन के खिलाफ ऑनलाइन शिकायत कर सकते है जिसके लिए आपको gama.gov.in की वेबसाइट पर जाना होगा | ऑनलाइन शिकायत दर्ज करने के लिए आपको इसमें रजिस्टर करना होगा |

शिकायत रजिस्टर करने के लिए दिए गए लिंक को क्लिक करे :-> https://gama.gov.in/Secure/Login.aspx

इसमें पूछी गयी सभी जानकारियों को भर कर आप रजिस्टर हो जाते है | इसके बाद आपने जो ईमेल रजिस्ट्रेशन के लिए इस्तेमाल किया है उस पर एक लिंक आएगा जिसको क्लिक करके आपको अपने अकाउंट को verify करना होता है | इसके बाद आप ऑनलाइन शिकायत कर सकते है | शिकायत करने के लिए विज्ञापन से सम्बंधित पूरा विवरण भरना होता है | आपके अपनी जानकरी के साथ वीडियो क्लिप, न्यूज़ पेपर आदि दस्तवेजो को भी संलग्न कर सकते है | इसके बाद आप “सबमिट” बटन पर क्लिक करके अपनी शिकायत को दर्ज कर सकते है |
आप उपभोक्ता संरक्षण अधिनियम 1986 के तहत आप कंस्यूमर कोर्ट (consumer court) में भी केस दर्ज कर सकते है | अगर किसी वस्तु या प्रोडक्ट के इस्तेमाल से किसी उपभोक्ता को नुकसान या हानि पहुँचती है | तो उपभोक्ता कोर्ट में शिकायत दर्ज (file complaint in consumer court) करके क्षतिपूरी और न्याय पाया जा सकता है |

उपभोक्ता कोर्ट में शिकायत कैसे दर्ज करते जानने के लिए क्लिक करे : – > How To File A Consumer Case In Consumer Court?

आप अपनी शिकायत को Voxya ऑनलाइन कंस्यूमर कंप्लेंट फोरम (online consumer complaint forum) पर दर्ज कर करके भी अपनी समस्या का समाधान जल्द से जल्द पा सकते है | अपनी शिकायत को Voxya ऑनलाइन कंस्यूमर फोरम पर दर्ज करने के लिए क्लिक करे : -> File Consumer Complaint Now!

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Airline Consumer Complaint Resolved – SpiceJet Complaint Resolved

SpiceJet Consumer Complaint

Timeline :

On 11th April 2019 at 09:53 a.m., Mr. Tcs Prasad filed a complaint at our portal against SpiceJet airlines. As soon as we received the complaint, immediate actions were taken to resolve the issue. We sent an email to the company and also started a social media campaign. On the very next day i.e. on 12th April 2019, Mr. Prasad again visited our portal at 09:08 a.m. and marked the complaint as resolved.

A brief look into the complaint :

Our client Mr. Tcs Prasad had booked two round tickets from Hyderabad to Madurai (from 18-03-19 to 21-03-2019) through SpiceJet. However, the flight got cancelled due to operational problems and SpiceJet promised that the full amount refund would be provided within 15-20 days. But even after waiting for 25 days no refund was provided to our client. Our client continuously reminded them about the refund but all he did get were automated email responses. After getting frustrated with them, Mr. Prasad decided to file a complaint against SpiceJet at our portal and requested us to help him in resolving the issue.

The resolution provided by us:

After getting fed up of waiting for a refund even after constant reminders, Mr. Tcs Prasad decided to file a complaint against SpiceJet at our portal. We looked into the matter and started a social media campaign as soon as we received the complaint. The campaign was spread all over social media like Facebook, Twitter, Instagram, etc. We also sent an email to SpiceJet requesting them to resolve the matter as soon as possible. Soon our client received a call from SpiceJet and the consumer complaint was marked as resolved on 12th April 2019 at 9:08 a.m.

Mr. Tcs Prasad’s Testimonial for Voxya

Spicejet consumer complaint resolved at Voxya consumer complaint forum

“I was frustrated when I could not get any positive response from my airlines regarding the delay in refund of money due to cancellation of flight by the airlines. Within three days of registering my complaint, airlines responded and arranged for the refund. I am grateful to Voxya for the help they had extended in getting my problem solved.”

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Online Shopping Website Complaint Resolved – Amazon Complaint Resolved

consumer complaint resolved against Amazon At Voxya Consumer Forum

Timeline :

Mr. Himanshu Peter visited our online consumer forum portal on May 17,2018 at 10:35 a.m. and filed a complaint against Amazon for delivering a wrong a product. On receiving the complaint immediate actions were called regarding this issue. We sent an email to the company and started a social media campaign. On the next day i.e 18th May 2018 at 07:35 a.m. Mr. Peter again visited our portal and marked his complaint as resolved.

A brief look into the complaint :

Our client Mr. Himanshu Peter had complained that he ordered a 16GB RAM from Amazon India but instead, to his shock, he was delivered an 8GB RAM. Immediately, our client talked to the Amazon customer team about this issue and they assured him that the full refund will be provided. But to his shock, after a few days, he got an email from Amazon that they won’t be able to refund any money. Seeing this our client felt cheated and decided to raise a voice against Amazon and that’s when he landed on our portal. Mr. Peter filed a complaint against Amazon at our portal and requested us to help him get his money back.

The resolution provided by us:

After getting to know that no refund will be provided, Mr. Peter was left frustrated with Amazon services and so he decided to file a complaint against Amazon at our consumer complaint website. We looked into the matter and started a social media campaign as soon as we received the complaint. The campaign was spread all over social media like Facebook, Twitter, Instagram etc. We also sent an email to Amazon requesting them to resolve the matter as soon as possible. Soon our client received a call from Amazon and the complaint was marked as resolved on 18h May 2018 at 07:35 a.m.

Himanshu Peter Consumer Complaint Against Amazon Resolved at Voxya
Mr. Himanshu Peter’s testimonial for Voxya :
“I am very delighted that Amazon has refunded my full money and I am really really thankful to Voxya team for helping me out.”

Consumer Complaint against amazon resolved
Beware of online fraud :

Did you know that 1 out of 4 consumers is/has been a victim of online fraud, therefore, one should always be alert while shopping online. Even the most reputed sometimes makes such mistakes and delivers the wrong product. It is, however, our duty to immediately report this issue and make our voice known. Moreover, one should always vary of fake websites which try to lure us into buying their product by placing cheap discount offers on their products. So a consumer must always read each and every detail of the product before purchasing it. Even on the most reputed websites, there are plenty of fake sellers registered and one should always check the review of the previous buyers of that product. If it has a rating of less than 3 it is most likely that the product delivered will be fraud or of poor quality.

If you are also looking for the solution of consumer complaint then File A Complaint Now!

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Consumer Complaint Against Courier Service – Delhivery Complaint Resolved

Consumer Complaint Against Courier Service

Timeline :

On 16th November 2018 at 10:24 a.m., Mr. Prasanth Didla filed a complaint at our portal against Delhivery courier services. As soon as we received the complaint, immediate actions were taken to resolve the issue. We sent an email to the company and also started a social media campaign. After a few days on 23rd November 2018 at 9:34 a.m. Mr. Didla again visited our portal and marked the complaint as resolved.

A brief look into the complaint :

Our client Mr. Prasanth Didla had ordered a Mi led Tv 4c pro (32cm) with Mi extended warranty on 23rd October 2018. The order was couriered via Delhivery courier service (awb No. 1701711024494). The order was received at the shipment center but that’s where the trouble began. Since then our client was provided with no updates about the whereabouts of the product. Mr. Didla even complained about this issue several times to mi and Delhivery but still, there was no proper response from either side. After getting frustrated with them, Mr. Didla decided to file a complaint against Delhivery at our portal and requested us to help him in resolving the issue.

The resolution provided by us:

After getting fed up of getting no calls answered and not knowing the whereabouts of the product, Mr. Prasanth Didla decided to file a complaint against Delhivery at our portal. We looked into the matter and started a social media campaign as soon as we received the complaint. The campaign was spread all over social media like Facebook, Twitter, Instagram, etc. We also sent an email to Delhivery requesting them to resolve the matter as soon as possible. Soon our client received a call from Delhivery and the complaint was marked as resolved on 23rd November 2018 at 9:34 a.m.

Mr. Prasanth Didla’s Testimonial for Voxya
“Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action.”

Be aware of Delivery fraud

Online shopping and phone orders provide today’s shopper with wonderful convenience. However, shoppers can find themselves victims of package delivery fraud. Therefore, one should always keep track of the product that he placed whenever possible. Also, we should only order from secure websites and not be lured by a website that is offering a whopping discount because most likely it will be a fake website. When it comes to package delivery fraud, it is both a “buyer beware” and a “seller beware” situation. Caution is the key. If a delivery situation involves a knock at the door, a phone call, or an email that doesn’t seem like a normal delivery service procedure, you are better off contacting the seller yourself. Send and receive packages through secure systems. Moreover, we should always check the return policy of the product in case we change our mind.

If you are looking for a solution of consumer complaint then File Complaint Online. At Voxya, trusted online consumer complaint forum in India.