Mr. Himanshu Peter visited our online consumer forum portal on May 17,2018 at 10:35 a.m. and filed a complaint against Amazon for delivering a wrong a product. On receiving the complaint immediate actions were called regarding this issue. We sent an email to the company and started a social media campaign. On the next day i.e 18th May 2018 at 07:35 a.m. Mr. Peter again visited our portal and marked his complaint as resolved.
A brief look into the complaint :
Our client Mr. Himanshu Peter had complained that he ordered a 16GB RAM from Amazon India but instead, to his shock, he was delivered an 8GB RAM. Immediately, our client talked to the Amazon customer team about this issue and they assured him that the full refund will be provided. But to his shock, after a few days, he got an email from Amazon that they won’t be able to refund any money. Seeing this our client felt cheated and decided to raise a voice against Amazon and that’s when he landed on our portal. Mr. Peter filed a complaint against Amazon at our portal and requested us to help him get his money back.
The resolution provided by us:
After getting to know that no refund will be provided, Mr. Peter was left frustrated with Amazon services and so he decided to file a complaint against Amazon at our consumer complaint website. We looked into the matter and started a social media campaign as soon as we received the complaint. The campaign was spread all over social media like Facebook, Twitter, Instagram etc. We also sent an email to Amazon requesting them to resolve the matter as soon as possible. Soon our client received a call from Amazon and the complaint was marked as resolved on 18h May 2018 at 07:35 a.m.
Mr. Himanshu Peter’s testimonial for Voxya :
“I am very delighted that Amazon has refunded my full money and I am really really thankful to Voxya team for helping me out.”
Beware of online fraud :
Did you know that 1 out of 4 consumers is/has been a victim of online fraud, therefore, one should always be alert while shopping online. Even the most reputed sometimes makes such mistakes and delivers the wrong product. It is, however, our duty to immediately report this issue and make our voice known. Moreover, one should always vary of fake websites which try to lure us into buying their product by placing cheap discount offers on their products. So a consumer must always read each and every detail of the product before purchasing it. Even on the most reputed websites, there are plenty of fake sellers registered and one should always check the review of the previous buyers of that product. If it has a rating of less than 3 it is most likely that the product delivered will be fraud or of poor quality.
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