How to get a refund from an unresponsive company/seller

How to get a refund from the company

Are you someone who bought the wrong product or service? And now the company is refusing to give you a refund or is not replying to your calls or messages?

Don’t worry you are at the right place! In this article, we let you know, how you can get a refund from an unresponsive company/seller.

A lot of times people are charged for stuff that they shouldn’t be charged for, it can be a mistake in the payment procedure or can be a whole lot more but not getting your money back is one of the worst feelings to have.

How to get a refund from an unresponsive company / seller?

Let’s take a look at how you can get your refund from an unresponsive company/seller:

Option: 1 – File a formal complaint with the company:

The first step in resolving your problems is to file a formal complaint with a firm. The majority of these businesses have a complaint section on their website or mobile app.

As we are talking about an unresponsive company then there is a very high chance that you may have already filed the formal complaint but if you are just starting the procedure and haven’t filed a formal complaint yet then filing one is a good practice.

Option: 2 – Contact the company through Social Media

social media campaign at voxya

If you are unable to address your issue through their official customer service, try using social media sites.

People use social media as one of their most critical input sources, and brands typically have teams dedicated to monitoring complaints.

Using the right hashtags and tagging the business will help you get the exposure you want. However, if you don’t want to deal with all of this, you can use Voxya’s social media campaign service. This service is totally free at Voxya!

Option: 3 – Email your complaint to the company

Use email to get a refund

If you can find the email address of the company’s top officials or management, you can give them an email describing your issue. As these higher officials are the ones who make the decisions, your problem will be resolved this way.

However, how can you find the right contact information for the decision-makers at the organization you’re working with? You can find this information with a little internet research, but it will take a long time.

Voxya can assist you in saving time if it is something that you struggle with. Without putting in any effort on your part, Voxya will assist you in reaching out to the industry’s top officials as they already have the contacts there.

Option: 4 – Request for a chargeback:

If you have used your credit cards to shop for the product or service then you can request a chargeback. In a chargeback, the bank is asked to reverse the charge in which the bank takes the money from the merchant and puts it into your account.

This may seem like a forced refund but a chargeback is an extremely serious process. You should request a chargeback only if you have a serious dispute with the business and the business is refusing to resolve the issue.

If you request a chargeback the refund will depend upon the terms and conditions that you have signed with the company. The company can use the terms and conditions as a defense so make sure you read all the conditions once.

Option: 5 – Request the payment’s company

Most of these times the company uses third-party payment options. The main motive of these companies is to provide seamless payments.

You can try reaching out to the customer support of the payments company to resolve your issue. This trick works for a lot of people.

Option: 6 – Send a Legal Notice to the company

send legal notice to the company

If the company has not responded to your emails or social media posts, the best choice is to submit a professionally written Legal Notice to the company, requesting that they fix the problem as soon as possible, or you can proceed to sue them in court.

You may employ an experienced advocate or lawyer to draft and deliver this legal notice on your behalf to the company. The company will have 30 days to respond to the legal notice.

An experienced lawyer would usually charge between Rs.3500 and Rs.8000 for drafting and submitting a legal notice on his letterhead. However, if the service in your region is out of your price range, Voxya will assist you in sending a legal notice from one of the best legal advocates from the comfort of your own home.

Voxya will also send you a hardcopy of the notice to your address, along with a tracking number that you can use to track the notice’s delivery to the company.

Option: 7 – File a case against the company in Consumer Court

If you haven’t received a response from the company after submitting a Legal Notice, it’s time to take your case to Consumer Court. If you have not got the required resolution from the company for your complaint, you can also go to the Consumer Forum.

You may not need to hire an attorney or lawyer to file a consumer complaint against the company. Simply draft Case papers outlining the issue, including evidence, and requesting the resolution you need.

To file a consumer lawsuit, you must submit an affidavit as well as the necessary court fee. If all of this is too much for you, you can hire Voxya to prepare Case Documents for you.

Voxya is there for you!

Voxya is an online consumer complaint forum. It enables the user to file consumer complaints against brands quickly. It helps the user in fighting against fraud and unresponsive customer service. Voxya is known for its quality services at reasonable pricing.

online consumer forum

Voxya has handled more than 75,000 consumer complaints till now and consumers have claimed damages of around 2200 crores. This clearly shows the authority of Voxya in consumer complaints.

Voxya has helped thousands of people to get their consumer complaints resolved. In this article, you saw all the possible ways to get refunds from an unresponsive company or seller but if you can’t manage to do these things on your own, then Voxya is there for you!

Voxya covered by Moneylife as a platform that resolves consumer complaints with satisfied consumers.

How to file a consumer complaint against any company through Voxya

file a consumer complaint

Are you someone who got themselves in trouble and now wants to get help from Voxya to file a consumer complaint? Don’t worry Voxya is always there for you!

If you are not sure how to file a consumer complaint using Voxya then this guide is only for you.

This guide gives you a step-by-step guide on how you can file a consumer complaint or use all the other services of Voxya.

How to file a consumer complaint using Voxya?

Use this guide to know the full step by step procedure to file a consumer complaint using Voxya:

Before starting the procedure you can consider checking the complaints filed by the other people so as to check what kind of details these people are adding and what kind of information are they sharing on the public portal.

Step 1 – Adding the Case Details

The first step is to go to the file a complaint page. This page deals with case details. You are supposed to add all of the case details on this page. Case details include the stuff mentioned below so keep the following information handy and follow the steps:

File a consumer complaint
File a consumer complaint

Write the title of your complaint: You can check the complaints of the other people to see what kind of titles are they using for their complaints.

Write the name of the company you wish to file a case against. The next time when you decide to buy something consider checking the reviews of that company on Voxya’s website so as to check how good are they at solving complaints.

Write the total amount of loss you faced. The amount should be in Indian rupees.

Add the details of the case and explain what exactly happened. Make sure you do not disclose your personal identity as the complaint is shown on a public forum. Explain what happened and use all the information like name of product/service or date of purchase that can showcase how you suffered mentally and financially.

Attach all the evidence that you have. Voxya will not be able to help if you don’t have the evidence. Adding evidence is mandatory for all.

Step 2 – Adding Personal Information

File a consumer complaint

This step involves the work of adding your personal information so that Voxya can contact you for some important information. For adding your personal information follow the following steps:

Write your full name

Write your email address: Make sure you provide your most used email address as Voxya may contact you through email for important information.

Create a password. Consider using a strong password for digital safety.

Write your phone number. Make sure you use your personal phone number as Voxya may call you for important concerns.

Step 3 – Adding Resolution

File a consumer complaint

This is one of the most important stops for your complaint. This page involves you adding all the details of what do you expect from the company. For adding your resolution follow the following steps:

Select what resolution do you want? The box is a multi-select box and you can select multiple options there.

Add the details of anyone if you already know in the company who can help you in solving your case.

Select the services that you wish to avail yourself of from Voxya. The box is also a multi-select box and you can check multiple options at a time. You can avail of multiple services at the same time.

Enter the OTP sent to the phone number/email that you added in the previous step.

Complete your payments.

online consumer forum

And follow us on Facebook and Twitter. You are done! If yes thenIt’s time for you to relax. You have already done a lot now let Voxya take the trouble for you! Voxya, an online consumer forum will initiate the works according to the kind of services that you have requested.

How to resolve education complaints: Everything that you need to know

Education Complaints

Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of businesses and also increase the number of education complaints.

With education going online, hundreds of individuals face different problems. They need the full help of businesses at this time to adapt successfully to the new ecosystem.

So if you are someone who took some online learning course or learning material but you aren’t satisfied with the service or you are getting troubles that the company isn’t resolving then don’t worry you have landed in the right place.

In this article we will see:

  • What is an education complaint?
  • Types of complaints
  • How to resolve your complaints?
  • The conclusion

What are Education Complaints?

The complaint filed against an educational organization that operates either online or offline is regarded as education complaints.

Hundreds of reasons may exist for someone to decide to file a complaint. The most common ones may be the rigid behavior of offline schools or the issues with ed-tech online platforms.

Types of Education Complaints:

Refund not given: Hundreds of individuals have lodged a complaint with Voxya that their refund has not yet been credited even after canceling the product. Many individuals complained that they would have to pay EMI even after canceling the product.

Damaged product: Hundreds of people complained to Voxya that they had received faulty products from these ed-tech platforms. Tabs or other physical goods were ordered by people and a faulty one arrived.

Unable to Cancel Service: The customers complained that they could not cancel their service after subscribing. These days most of the companies have automated systems, where human contact is not possible after you purchase, there is almost no way or hidden ways to request the cancellation of services.

As we have seen potential conflicts, let’s see how you can fix them. More detailed concerns that individuals have can be found on Voxya’s website.

How to Resolve Education Complaints:

Option: 1 – Start with a formal complaint with your company

The first step towards solving your issues should be to file a formal with your company. Most of these platforms have their contact numbers on their website. Reach out to the complaint executive and file a formal complaint with the company.

If you are not able to find the contact details of the company on their website then you can also consider checking the social media profiles, a lot of companies add their contact details on their social media pages.

Your issue should be resolved in 15 days. If the company doesn’t resolve your education complaint you can move ahead and file a consumer complaint.

Option: 2 – Leverage Social Media platforms

You can try reaching out to the company through social media sites such as Facebook and Twitter. These days, most brands maintain a presence on social media and their team actively tracks complaints from tweets & posts.

To get the company’s attention, you should tag the company and use proper hashtags. However, you can file a complaint at Voxya and request a Social Media Campaign for your complaint if you don’t want to do all of this yourself. The good news is that this service is provided free of charge by Voxya.

consumer complaint

Option: 3 – E-mail the decision-makers

Emailing the decision-makers of a company is still one of the best ways to get your complaint resolved. This technique will only work if you can find the email addresses of the top officials of the company.

You can research on the internet and crawl on various websites to find their contact details but if this seems a lot of work to you then you can try Voxya. Voxya can help you contact all the top officials of the companies as Voyxa already have their contact details.

Option: 4 – Send a Legal Notice to the Company

If the company has not responded to your emails or social media messages, your best choice is to give them a professionally written Legal Notice demanding that they fix the problem or you can sue them in court.

To write & submit this legal notice on your behalf to the company, you can engage an experienced advocate or lawyer.

legal notice to education complaint

If you are engaging with an experienced lawyer, then expect the bill to be anywhere between Rs. 3500 to Rs. 8000 for drafting and sending a legal notice on his letterhead. But if you have a tight budget and you are not able to find a good lawyer in your budget then Voxya is there for you,

Voxya can help you find the best advocates in your budget at the comfort of your home.

You will also receive the hard copy of the legal notice delivered to your doorstep.

Option: 5 – File a case against the company in Consumer Court

If you have not got a response from the company after submitting a Legal Notice, it is time to take your case to Consumer Court. You can also take the case to the consumer court even If you have not obtained the desired resolution from the company.

To file a consumer complaint, you will have to submit an affidavit and the appropriate court fee. If all of this is too much to you, then you can use Voxya’s assistance to prepare case documents for you.

In general, having a verdict in your Customer Case will take some time. But even though the case is settled after three long years, if you win the case, you receive the appropriate compensation.

send legal notice

Option: 6 – Use all the options mentioned above

All of the options mentioned above should be used for a better and faster resolution. Though it will take some effort on your part, you will see results if you contact the company across all channels – social, business, and legal. By using the Voxya consumer complaint platform, you can conveniently leverage social media, business networks, and legal mechanisms to address your consumer complaints in India.

Most affordable option to file a consumer complaint in India:

Voxya is an online consumer complaint platform. It helps users to easily file consumer complaints against brands. This allows the consumer to tackle fraud and unresponsive customer service. Voxya is known for its quality and reasonably priced services.

Voxya has treated over 71,000 consumer complaints to date, with customers seeking damages of nearly 2200 crores. This illustrates that when it comes to customer complaints, Voxya is on top.

online consumer forum

The Final Answer!

Well now you know how to resolve education complaints in India, If you can manage to handle all the work your self then great but if you don’t want to get into all of the hassles and let someone else take the trouble then Voxya is there for you.

So what are you waiting for, check Voxya now!

How to contact Delhivery – Everything that you need to know

complaint resolved against Delhivery

Trouble can come at any time, and no one can predict when it will. Do you currently find yourself in a similar situation?

Do you need to contact Delhivery right away because you’ve gotten yourself into some trouble and can’t figure out how to do so?

How to contact Delhivery Courier and Online Shipping Services?

You’ve come to the right place, so don’t be concerned. In this, article we’ll show you how to contact Delhivery in four different ways.

Option 1: Leave a Feedback

You can leave feedback instead of calling the company directly if you had a poor experience and want to tell them about it.

If you just want to let Delhivery know what you think about their service, leave feedback/review instead of calling them.

This only works if you just want to let them know and don’t have a strong urge to demand anything in return.

Option 2: Contact the Delhivery customer support

You should use the direct approach if you don’t want to provide input and instead want to contact the company directly to address your issues.

The first step should be to contact the company’s customer service department. On their websites or social media accounts, the majority of companies have contact information.

Image source: Delhivery Official Website

You can raise an issue on the Delhivery’s website or can chat with their representative on Whatsapp. They have listed some of the most probable problems that people and face and their solutions so before reaching out to them if your problem already exists on the list.

Option 3: Leverage Social-Media

Social media is another great way to get in touch with a business. Most companies often have separate teams in charge of their social media pages, allowing them to keep track of their customers’ activities.

Since most companies use Twitter exclusively for this purpose, it’s one of the easiest ways to let them know about your complaint. To attract the right kind of attention, you can tag the company and use the necessary hashtags.

You can also use Voxya to help you start a social media campaign. The best part is that Voxya offers this service for free!

Social Media Campaign

Option 4: Send an email to the decision-makers

Emailing decision-makers is also a good way to get in touch with a company because they are the ones who make the decisions and have the authority to fix problems. One of the major flaws in this strategy is that people couldn’t find the company’s top executives’ email addresses.

Yes, finding the contact details for these companies’ top executives can be challenging. However, it’s not impossible. It will certainly take some time and effort, but if you know how to do successful internet research, you will be able to find the contact details of their higher officials.

If this seems to be too much work for you, consider using Voxya to send an email to these decision-makers, as Voxya already has the contact information for all of these companies’ higher officials.

If the Problem Persists:

If you tried everything that you could but are still not able to solve your issues then don’t worry Voxya is there for you. If you’re still unsure what Voxya is, consider the following:

Voxya is an online forum for consumer complaints. It makes it easy for users to file consumer complaints against businesses. This gives the customer the ability to combat fraud and unresponsive customer service. Voxya is known for its high-quality, low-cost services.

online consumer forum

The Final Answer!

In this article, we saw how you can contact Delhivery. Try reaching out to the company and get your concern resolved. If you are unable to get a satisfactory solution from the company then Voxya can be your help.