How to get a refund from an unresponsive company/seller

Are you someone who bought the wrong product or service? And now the company is refusing to give you a refund or is not replying to your calls or messages?

Don’t worry you are at the right place! In this article, we let you know, how you can get a refund from an unresponsive company/seller.

A lot of times people are charged for stuff that they shouldn’t be charged for, it can be a mistake in the payment procedure or can be a whole lot more but not getting your money back is one of the worst feelings to have.

How to get a refund from an unresponsive company / seller?

Let’s take a look at how you can get your refund from an unresponsive company/seller:

Option: 1 – File a formal complaint with the company:

The first step in resolving your problems is to file a formal complaint with a firm. The majority of these businesses have a complaint section on their website or mobile app.

As we are talking about an unresponsive company then there is a very high chance that you may have already filed the formal complaint but if you are just starting the procedure and haven’t filed a formal complaint yet then filing one is a good practice.

Option: 2 – Contact the company through Social Media

social media campaign at voxya

If you are unable to address your issue through their official customer service, try using social media sites.

People use social media as one of their most critical input sources, and brands typically have teams dedicated to monitoring complaints.

Using the right hashtags and tagging the business will help you get the exposure you want. However, if you don’t want to deal with all of this, you can use Voxya’s social media campaign service. This service is totally free at Voxya!

Option: 3 – Email your complaint to the company

Use email to get a refund

If you can find the email address of the company’s top officials or management, you can give them an email describing your issue. As these higher officials are the ones who make the decisions, your problem will be resolved this way.

However, how can you find the right contact information for the decision-makers at the organization you’re working with? You can find this information with a little internet research, but it will take a long time.

Voxya can assist you in saving time if it is something that you struggle with. Without putting in any effort on your part, Voxya will assist you in reaching out to the industry’s top officials as they already have the contacts there.

Option: 4 – Request for a chargeback:

If you have used your credit cards to shop for the product or service then you can request a chargeback. In a chargeback, the bank is asked to reverse the charge in which the bank takes the money from the merchant and puts it into your account.

This may seem like a forced refund but a chargeback is an extremely serious process. You should request a chargeback only if you have a serious dispute with the business and the business is refusing to resolve the issue.

If you request a chargeback the refund will depend upon the terms and conditions that you have signed with the company. The company can use the terms and conditions as a defense so make sure you read all the conditions once.

Option: 5 – Request the payment’s company

Most of these times the company uses third-party payment options. The main motive of these companies is to provide seamless payments.

You can try reaching out to the customer support of the payments company to resolve your issue. This trick works for a lot of people.

Option: 6 – Send a Legal Notice to the company

send legal notice to the company

If the company has not responded to your emails or social media posts, the best choice is to submit a professionally written Legal Notice to the company, requesting that they fix the problem as soon as possible, or you can proceed to sue them in court.

You may employ an experienced advocate or lawyer to draft and deliver this legal notice on your behalf to the company. The company will have 30 days to respond to the legal notice.

An experienced lawyer would usually charge between Rs.3500 and Rs.8000 for drafting and submitting a legal notice on his letterhead. However, if the service in your region is out of your price range, Voxya will assist you in sending a legal notice from one of the best legal advocates from the comfort of your own home.

Voxya will also send you a hardcopy of the notice to your address, along with a tracking number that you can use to track the notice’s delivery to the company.

Option: 7 – File a case against the company in Consumer Court

If you haven’t received a response from the company after submitting a Legal Notice, it’s time to take your case to Consumer Court. If you have not got the required resolution from the company for your complaint, you can also go to the Consumer Forum.

You may not need to hire an attorney or lawyer to file a consumer complaint against the company. Simply draft Case papers outlining the issue, including evidence, and requesting the resolution you need.

To file a consumer lawsuit, you must submit an affidavit as well as the necessary court fee. If all of this is too much for you, you can hire Voxya to prepare Case Documents for you.

Voxya is there for you!

Voxya is an online consumer complaint forum. It enables the user to file consumer complaints against brands quickly. It helps the user in fighting against fraud and unresponsive customer service. Voxya is known for its quality services at reasonable pricing.

online consumer forum

Voxya has handled more than 75,000 consumer complaints till now and consumers have claimed damages of around 2200 crores. This clearly shows the authority of Voxya in consumer complaints.

Voxya has helped thousands of people to get their consumer complaints resolved. In this article, you saw all the possible ways to get refunds from an unresponsive company or seller but if you can’t manage to do these things on your own, then Voxya is there for you!

Voxya covered by Moneylife as a platform that resolves consumer complaints with satisfied consumers.