Mobile / Laptop Complaints
Mobile phone remains one of the most successful technological advancements in recent times. We can communicate with our loved ones just by a single touch. It is estimated that nearly every individual has at least one mobile phone.
Since mobile phone are so high in demands, fraudsters have found a new way of duping people of their money. They simply create fake websites which offer ludicrous discounts such as 90% off on mobile devices. People, however, thinking that this is such a cheap deal get complacent, and place an order from these websites.
Ofcourse, the mobile phone is never delivered but all their hard earned money vanishes into thin air. Alongside mobiles, laptop is another electronic device is which quite popular among the youth. You can have access to millions of data everywhere through it. We generally shop for mobiles/laptops from E-commerce websites or shop offline. But even from the most trust e-commerce website the customer sometimes receives a defective piece.
So what can you do if you have a mobile/laptop complaint?
How to resolve Mobile / Laptop Complaints in India?
1. Contact Mobile / Laptop Manufacturer
If the product is under warranty/guarantee period then contact the company to get it replaced or repaired. The defective product will be replaced with a new one by the company. However, many companies only offer warranties as it works best for them and saves them the pain of replacing every damaged device.
In this case, the product will be not replaced, however, it will be checked upon by the technician free of cost and the faulty parts will be changed but if the damage incurred is physical, it will not be covered under warranty and you will be asked to pay for repairing the part.
However, if you are past the warranty period and incur any damage to your mobile or laptop then you should visit the authorized service center of the company. The service center have a group of people who are specialized in dealing with mobile complaints. They will take up the damaged device and will send it for repair or in some cases will issue you a new device.
This process generally takes about a week or two. Normally there are 3-4 service centers in every city. If a part is defective they will offer a replacement, but will charge your for it. However, many times it has been seen that after servicing the phone/laptop it has encountered new faults/problem and the customer service are unwilling to accept it.
2. Send a Legal Notice
If you are unable to get yur mobile or laptop fixed and are not getting any resolution then the best option would be to send them a legal notice to resolve your complaint. You should engage an experienced lawyer to send legal notice to mobile / laptop company.
3. File case in Consumer Forum
If you do not hear back from the copany after sending legal notice or if they provide you insufficient resolution then it is best to approach your nearest consumer forum. You need not require any lawyer to file a case in consumer forum. You can do it yourself. But if you do not want to take the pain then we at Voxya helps in approaching the consumer forum by preparing the case documents to file consumer forum case. So what are you waiting for? File a Complaint today!
Most Common Issue Reported for Mobile / Laptop Complaints
Complaints
Banned without reason (Pubg mobile) Open
Pubg ban me for ** min this time without any reason becoz i did not violate single rule and her customer care service are worst. there is a problem with game what if i banned for ** year without reason. if i ban i lost my all uc and money i in...
Jun 08, 2020 by Virendra Singh
Laptop Repair Service Delay (Lenovo (INDIA) Private Limited) Open
Hi team, My asset serial no: PF***NJ* under onsite ADP warranty for * more year as of today. I understand that in current covid situation the things are delayed but it should not take more than * months to repair a laptop. My laptop go...
Jun 08, 2020 by Karandeep SIngh
False Information of waterproof on Samsung and looting customers at the time of Covid 19 Pandemic (Samsung) Open
I had bought a Samsung A*+ smartphone from amazon.in on **** with MRP of Rs.**,***/- The smartphone was bought considering the statement by Samsung that it was IP** Waterproof, i.e it can stay upto *.*m depth under water for ** min. * week befo...
Jun 06, 2020 by Jeso Joseph
MY SAMSUNG NOT WORKING (Samsung) Open
Respected Sir/Ma'am, I have ordered SAMSUNG M**S on *th March, **** and I have received on *th March, **** at Amazon and it costs an amount of **,***/-. After ** days i.e., **th June, **** My Phone is not working ...
Jun 05, 2020 by NALLA PURNA CHANDRA RAO
Samsung Service center (Samsung) Open
My Samsung A**s got damaged, I went to the service center on **th may Saturday to get it repaired for free under warranty. The guy who checked my phone tried to switch it on and opened some kind of reboot menu and phone turned off again. He tol...
Jun 05, 2020 by Akif ansari
Refund not initiated (Xiaomi) Open
I mistakenly filled wrong phone number in shipping address but when i called to customer care they said it will make no issue if the address is correct. When i was receiving order they ask for otp which was sent on that wrong number and as i ha...
Jun 03, 2020 by Abhishek
Samsung phone not working properly (Samsung) Open
I purchase a phone of rs ***** and the phone got fault with in one month care centre has solve the problem but the same problem occur again i am from diffrent distt and cant go agai and again if phone get the same problem between warrany what ...
May 25, 2020 by Sajan sharma
Order not Delivered and no action after payment (Lenovo India Pvt Ltd) Open
On *th May **** I have placed an order vide id no ********** with Pre-sales Online Team Associate Mr.Nutan, For Payment he was behind me and literally tortured but post-payment he has not received my call at the toll-free number. From toll-fre...
May 23, 2020 by Samir Kumar Patnaik
Faulty ASUS laptop bought 6 months ago Rude behaviour from staff (Asus) Open
I had bought an ASUS laptop * months ago. However it would not work properly. Delayed start up to * mins...until it stopped. Gave for repair... they charged me *** Rs in just * months... The problem still persists. The staff at Mt G are horribl...
May 14, 2020 by Dr Sandeep Mohanan
Nokia Phone issues (Nokia) Open
Nokia Phone prevailing issue. No proper resolution. Never faced such a issue with any smartphone in my life...
May 08, 2020 by Wesley Matthew
Package Not Delivered (Xioami India) Open
I Ordered For Redmi Note-* Mobile As On **.**.**** (Order ID: ****************), But Even After Almost * Months We Have Not Received Its Delivery, While Our City (Katni, Madhya Pradesh - ******) Is In "Green Zone". Now We Can't Wait Any Lon...
May 07, 2020 by Nandlal Jaiswani
Delivery not available (Xiaomi India) Open
Delivery of not even a single product is available on my area Pincode's i.e.******,******,****** & ****** since d last one year due to which i lost many important deals on mi.com...
Apr 21, 2020 by Sajid Mehraj khan
Dell is selling faulty laptops (Dell) Open
I have purchase a new laptop from DELL exclusive store based in Indirapuram, Ghaziabad on ** Jan ****. and laptop is not working fine since day *. and not working at all since last ** days.. and dell is not supporting me and not ready to change...
Apr 06, 2020 by Sushant Gupta
Laptop Dead after 45 Months of Use No Redressal of Complaint (Acer India Private Limited) Open
I purchased the Acer Swift * laptop in October ****. In January **** the laptop's screen started to turn white when moving the lid. I filed the complaint, an engineer named Gaurav Chaudhary came at my home and opened the laptop. It was the firs...
Mar 22, 2020 by Harshit agarwal
Not able to make calls on iPhone after software update (Apple) Open
My iPhone * , which was earlier working fine went into a frozen mode with apple logo on a white screen. I updated the iPhone to the latest iOS **.*.* with Mac. after the update my phone has stopped making calls nor allowing me to attend the cal...
Mar 13, 2020 by S RAJ
Mobile service (Mi mobile) Open
Redmi * mobile power not getting on ** Jan same is reported at vasundhra service center ghaziabad branch.they changed battery and subboard assy and given back on same day.after two days again same problem persist this time they just cleaned pow...
Mar 03, 2020 by Prem Chand Gupta
Dell India Private Limited Unable to resolve manufacturing defect (Dell India Private Limited) Open
Dell is unable to resolve the manufacturing hardware issue of the Alienware ** R* model laptop. Even after *-* hardware part replacement services in the duration of last **-** days. My system is completely dead and Dell is always sending the sa...
Feb 22, 2020 by Deepak Goyal
Vivo 11 pro phone ordered and received buiscuit packet (vivo 11 pro) Open
Vivo ** pro order but received buiscuit packet when i compaliant they refused to refund what to do...
Feb 10, 2020 by Manish goyal
Fastag not delivered (PayTM) Open
I have ordered my Fastag from paytm on *th January **** because I move to Haryana on **th January **** but they didn't deliver it on time and rescheduled my delivery dates again and again . Still I haven't receive my Fastag AND LOOSE SOO MUCH ...
Jan 30, 2020 by TUSKEEN nAQVI
Fixing my laptop on chargeable basis despite under warranty (Hewlett Packard) Closed
The laptop screen from one corner is popped out without any wear and tear or accidental damage. I reported this issue to HP when I noticed this while working on my laptop. The technician came and requested me to put it under ADP case as ADP is ...
May 27, 2019 by Nikita Bhukar
Refund not received (Xiaomi Redmi ) Closed
My order number is ****************. I cancelled the order before delivery and was waiting for the refund. I called customer service and they said they have refunded the money on * to ** working days and after submitting more complaints (compla...
May 25, 2019 by Nazia iqbal
Poor quality of product (Motorola Mobile) Closed
I purchased a new Motorola mobile * months back on Feb **th which costs **,***. My mobile glass got broken when it fell down from a height of less than *ft. It's a new mobile and in product features, it was mentioned that glass was protected by...
May 22, 2019 by Ravi
Extra emi amount was deducted (Oppo Mobiles) Closed
* month ago I purchased an Oppo mobile phone from the Aditya Birla Capital. Last month my all EMI was completed. But Aditya Birla Capital deducted money this month also. I need my money back with ** hours....
May 20, 2019 by Yaman kumar
Mobile under warranty but not repaired properly (Xioami India) Closed
I purchased my Poco F* phone from Flipkart on ** October ****. In the month of March, my phone's screen got discolouration issue at top left corner. Then, I contacted MI service centre Janakpuri. They said they don't have Poco F* screen availab...
May 18, 2019 by Diksha Sharma
Package is not delivered (Shopingkaro.com) Closed
The phone is not delivered. Please help to refund the amount. The given time expires on ** May ****. Take immediate action to the complaint....
May 16, 2019 by KUMMARI LINGAM
Package not delivered (Realme 2 Pro) Closed
I ordered a real me * pro mobile phone and I cancelled the order #****. They did not give refund payment....
May 14, 2019 by NARESH KUMAR
Refusing after sales service (Motorola) Closed
We bought Moto X* on May **, ****, and it is supposed to be IP ** water resistant. The microphone and camera stopped working when the phone got wet in rain. The service centre refuses to repair my phone claiming that water damage is not covered...
May 08, 2019 by Laksh Gupta
Warranty getting late (Xioami India) Closed
I have been using this smartphone for * months after an update from Xioami. My phones network got broken, no cell signal. I went to the nearest service centre filed a warranty repair (changing the board). Now its been * weeks still no response....
May 04, 2019 by Kishor
Defective mobile received (Samsung m30 mobile) Closed
I bought a new Samsung mobile m**. Initially, I had hotspot issue and later I got a display issue. Please help....
Apr 29, 2019 by KEERTHI KARUPPIAH
Broke the laptop (SAHIL COMPUTERS) Closed
I gave my laptop to repair but they broke hardware and could not repair the laptop. Please help....
Apr 26, 2019 by RAJ KUMAR
Package not delivered (I phone xs) Closed
Paid ₹ *** for the I phone xs on */*/**** and still not got the delivery. Please look into it and get the delivery done or else give the money back....
Apr 23, 2019 by Kalavathi Rangarajan
Wrong mobile delivered (Reliance jio) Closed
Mene * months pehly Reliance Jio phone liya tha. Wo ab network pakadna band kr diya hai. Mene near service center Manoharpur me sampark kiya. Lekin unhony bola ki hamri galti nhi hai hum kuch ni kar skte hain. Mai bhut pareshan ho gya tha chaka...
Apr 21, 2019 by Ramesh kumar gurjar
Mobile not received (redmi note 7 pro) Closed
I have ordered a Redmi Note * Pro */** ram on **th April with UPI payment through phonepe. But my package is not delivered yet. Their customer service also not responding. Please suggest what to do?...
Apr 16, 2019 by Anshu raj
Package not delivered (mi note 7 pro) Closed
I have saved money for almost * years from my weekly expenses and ordered this mobile. But it hasn't been delivered to me and the customer service is also not responding. It's a fraud so anyone planning to buy this phone from here as it is only...
Apr 15, 2019 by Viddesh pandit
Touch and automatic unlocking problems in phone (Samsung Galaxy A50) Closed
I have an issue with my ** days old galaxy A** whenever I kept my cell phone in my pocket, its get automatically unlocked though I have activated pattern and fingerprint lock option. Please solve this issue....
Apr 15, 2019 by Deepjyoti Deka
Arbitrary pricing and poor service (Go Tango) Closed
I opted for phone repair service from https://gotango.in. First, they quoted a price of **** INR for screen replacement, when I seemed hesitant they offered me a "discounted" service at ****. After keeping my phone for a week, they informed me ...
Apr 12, 2019 by Priyanka tewari
Product key of MS-office not provided (Gurudaya Infotech) Closed
I purchased Dell Vostro laptop from Gurudaya Infotech Jabalpur in September-October ****. They did not provide me with the product key of MS-Office which was included with the pc. Now the MS-office software asks me to activate the product key e...
Apr 12, 2019 by Ms Anshuta Mishra
Poor service provided (Nokia) Closed
I purchased the *.*plus phone on ** Jan ****. Within * months of its use, there was a problem in charging. I deposited the phone in the service centre and they assured me to return it within * days. ** days have already passed and till now I've...
Apr 09, 2019 by Divyansh
Not satisfied with the company (Samsung) Closed
I purchased a Samsung galaxy s* on **th October ****. After * months its getting failure and customer service told me that it has liquid damage and physical damage and goes out of warranty. But I am not satisfied with that’s all. And the serv...
Feb 24, 2019 by Vipin verma
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's