Mobile / Laptop Complaints
Mobile phone remains one of the most successful technological advancements in recent times. We can communicate with our loved ones just by a single touch. It is estimated that nearly every individual has at least one mobile phone.
Since mobile phone are so high in demands, fraudsters have found a new way of duping people of their money. They simply create fake websites which offer ludicrous discounts such as 90% off on mobile devices. People, however, thinking that this is such a cheap deal get complacent, and place an order from these websites.
Ofcourse, the mobile phone is never delivered but all their hard earned money vanishes into thin air. Alongside mobiles, laptop is another electronic device is which quite popular among the youth. You can have access to millions of data everywhere through it. We generally shop for mobiles/laptops from E-commerce websites or shop offline. But even from the most trust e-commerce website the customer sometimes receives a defective piece.
So what can you do if you have a mobile/laptop complaint?
How to resolve Mobile / Laptop Complaints in India?
1. Contact Mobile / Laptop Manufacturer
If the product is under warranty/guarantee period then contact the company to get it replaced or repaired. The defective product will be replaced with a new one by the company. However, many companies only offer warranties as it works best for them and saves them the pain of replacing every damaged device.
In this case, the product will be not replaced, however, it will be checked upon by the technician free of cost and the faulty parts will be changed but if the damage incurred is physical, it will not be covered under warranty and you will be asked to pay for repairing the part.
However, if you are past the warranty period and incur any damage to your mobile or laptop then you should visit the authorized service center of the company. The service center have a group of people who are specialized in dealing with mobile complaints. They will take up the damaged device and will send it for repair or in some cases will issue you a new device.
This process generally takes about a week or two. Normally there are 3-4 service centers in every city. If a part is defective they will offer a replacement, but will charge your for it. However, many times it has been seen that after servicing the phone/laptop it has encountered new faults/problem and the customer service are unwilling to accept it.
2. Send a Legal Notice
If you are unable to get yur mobile or laptop fixed and are not getting any resolution then the best option would be to send them a legal notice to resolve your complaint. You should engage an experienced lawyer to send legal notice to mobile / laptop company.
3. File case in Consumer Forum
If you do not hear back from the copany after sending legal notice or if they provide you insufficient resolution then it is best to approach your nearest consumer forum. You need not require any lawyer to file a case in consumer forum. You can do it yourself. But if you do not want to take the pain then we at Voxya helps in approaching the consumer forum by preparing the case documents to file consumer forum case. So what are you waiting for? File a Complaint today!
Most Common Issue Reported for Mobile / Laptop Complaints
Complaints
2020 Macbook Pro (Apple) Open
Bought new Macbook pro and screen start coming out on ** day. No support and service center asking to pay another **,***/- after paying the cost of original product....
Jul 26, 2020 by Praval Sharma
Defective laptop (Lenovo) Open
I have purchased lenovo legion y*** gaming laptop bearing serial number:PF*RS*J* *n **-aug-****.since the **days of purchase.it started having issues like *.sudden battery discharge from **% to *%. It was my first laptop purchase.so i learned ...
Jul 23, 2020 by Rakesh Vallabineni
Successful Transaction but delaying refund (Dell Computers) Open
All these started on July * when I was trying to buy a laptop from dell So, by scanning Bharat QR code in google pay I did the payment the transaction was successful but dell was saying they didn't receive the money. So, after * days, I raised ...
Jul 22, 2020 by Sreejith Rajeev
Printer Received in Damaged Condition (HP eStore) Open
I purchased "Deskjet **** All-in-One printer at ****/- INR" from HP Store. Invoice Date: **rd July, **** and Purchase Order No: ***************, and I received Damaged Printer on **th July, ****. Scanner Part of Printer is wholly Broken and Not...
Jul 20, 2020 by POTINENI RATNA SEKHAR
MI Phone Got Bend on Its Own (Mi xiomi mobile) Open
Recently Purchased MI Note * Phone for my wife, just * days back i noticed phone is bend, i removed the outer plastic cover and seen the naked phone and i was shocked how can this happened. I visited nearby MI Service Center and they denied to ...
Jul 14, 2020 by Kailash Kumar Parihar
Complaint against your MI service center baddi distt solan himachal pradesh (Redmi Xiaomi) Open
i want to bring you kind notice the unsatisfactory and wrost service given by your baddi MI center. my redmi note * Pro has a receiver problem means very low incoming voice coming, i visited nearest MI service center Baddi and they repaired it...
Jul 10, 2020 by RAJIV
EXTRA RATE OF PHONE AND BILL OF LESS AMOUNT (Impression gallery saharanpur Uttar Pradesh India) Open
I have purchased a phone of amount **,*** from impression gallery in lockdown... He is selling his all material from home. During a deal Second hand iphone of rs.**** will.be given by me and cash amount of rs **** And when i ask for bill t...
Jul 10, 2020 by AKHIL KAUSHAL
Damage product (Apple) Open
Sir , I have purchased an iphone ** from your registered seller named I Crest (bareilly, Uttar Pardesh ,India ) on dated ** th of September of last year **** and then after few days i started facing issues of battery as it started decreasing ...
Jul 09, 2020 by Saksham Singh
Realme Delivery Fraud (Realme) Open
On * Jan, I placed an order for realme store c* from your website realms.com, the order got delivered on ** Jan on an another address and was received by another person. The order was prepaid, and the delivery service sent it to wrong perso...
Jul 08, 2020 by The Parteek Bajaj
Noise from fan (Asus Laptop) Open
I purchased Asus gaming laptop on **rd may. It's been one month and few day. From last *-* days there is a noise coming from the fan. I am not sure about the reason it's coming. But it's loud so I can hear whenever I work on the laptop. Model...
Jul 08, 2020 by Neha Pandey
Defective laptop (Lenovo) Open
I tried to return it in the first week of purchase itself signting the same reason and Flipkart rejected my request, asking me to take this up with Lenovo. Now today, I got really fed up again (probably for the **th or **th time) and reached ou...
Jul 07, 2020 by Rissan Normen
Apps are not working (Mi) Open
Hi, I bought mi ** smart uhd *x TV from Flipkart * month back. No app is working on my tv from last *days like amazon prime, hotstar, you tube. My Internet is working fine still no app is working. Pls send someone and check what is the issue. ...
Jul 07, 2020 by Sunny Singal
Complained defect was not repired (Samsung) Open
We registered a complain on my samsung galaxy a** with mic not working, but they said, if the brocken display was changed then mic may work, they give working mic with new disply, cost of ****/-. But after one working day registered complaint ...
Jul 06, 2020 by Abhijith pramod
Laptop not functional with in 15 days (Dell Computers) Open
Purchased a new laptop on mid of may, used it for work from home for **-** days, and after that the laptop is not getting charged, Trying to lodge a complain via what's app, mail, phone call, twitter after *-** days they informed me some parts ...
Jul 04, 2020 by Manas Nayak
Need refund for Microsoft 365 automatic charge (Microsoft) Open
I was charged for a Microsoft *** subscription before I could cancel it. I am unable to find any option to help me get a refund for it. Please please help me as in the current pandemic situation, I really cannot afford to pay such high subscrip...
Jul 04, 2020 by Nayonika Sengupta
Money not refund (Asus Zenfone Max pro ) Open
I already complaint and no response... Please take my complaint and refund my money...help me please...
Jun 21, 2020 by Mohamed Mohideen
Guarantee not consider (Computer kata) Open
A person repairs and sells computer kanta in sirsia giridih. But you do not give and surety bill. Despite giving a six month oral guarantee, he is asking for money again despite having a bad bite in **days. So take appropriate action. No of ...
Jun 16, 2020 by Chandan kumar saw
My order is not delivered to me (Pubg mobile) Open
Money was deducted but i didn't received uc...
Jun 16, 2020 by Sejal Patil
Mental torture and harassment by apple support and service center (Apple) Open
I purchased Apple Macbook Pro model no. A**** on **th of August **** from apple authorised store at connaught place New Delhi. It's been less the * months that I started noticing weird glitches on the screen. I was very much afraid so I took i...
Jun 15, 2020 by Aaditya Kumar
Lenovo Laptop Battery Bloated Broke the cabinet from inside (Lenovo laptop) Open
Lenovo inbuilt Laptop battery bloated, The bloating was so powerful that it broke the cabinet from inside. My Laptop is still in warranty but Lenovo is denying any fix or replace....
Jun 12, 2020 by Anand Kumar
Need to exchange this phone (Xiaomi India) Closed
Actually, I have purchased mi A* phone yesterday I got it and there is a problem with this phone. Sometimes automatically screen goes off and automatically phone restarted. So that I don't want to use this phone and as well many of the features...
Sep 02, 2019 by Ravi Singh
Regarding service centre (Redmi) Closed
Customer care fooled us. Charged **** Rs. changed the part without informing us. After repairing the phone becomes worst. It stopped working. The service centre denied giving any paper or receipt. The incident is of Patna, Bihar....
Sep 02, 2019 by Rupam Sharma
Mobile service problem (Asus Smartphone India) Closed
SN : J*AAGF**K***HGE This is to inform you that I have purchased Asus Zenfone *z last year and it is still under warranty, I faced two problems till now, *: Main camera taking blurry images all the time so it's totally useless for me. *: Net...
Aug 30, 2019 by Amit Bangali
No service centre of mobile at Nagpur (coolpad) Closed
Within **days of purchase, problem during starting mobile. Only logo is displayed. Within warranty. Coolpad told to visit service center at Nagpur, but they haven't signed the contract with service center at Nagpur mobile under warranty...
Aug 27, 2019 by Sunil Nangrani
Apps getting auto closed (realme x) Closed
My realme x phone is just ** days old and now its giving a lot of problems. The app are getting auto closed. I am unable to use any features of the app. I have to make call through Google. The call app, message app, mobikwik app, bajaj app, and...
Aug 26, 2019 by Shaikh Faiz
Product not delivered (Redmi Note 7s) Closed
I have purchased Mobile Red Mi Note *S (Ruby Red,** GB) (* GB RAM) as per offer on website on **th Aug ****. As per order process I paid the ***% payment as required. After payment I have received order confirmation SMS. But I have not received...
Aug 26, 2019 by Shaikh Ayas
Defective mobile delivered (Xiaomi Mobiles) Closed
My uncle bought Redmi Note * Pro (Black, **GB) via Flipkart on **/**/**** for me. But unfortunately on **/**/**** phone stopped working and depicting black screen. To resolve that issue we went to nearest Mi Customer Care Center and they told ...
Aug 26, 2019 by Amit Chaudhary
I have order a Speria Notch mobile phone but not received any phone (Phoneskart.in) Closed
I have order a Speria Notch *.* mobile phone and done the payment Rs: *,***.** on **/**/**** but , I will not received any packet by phone kary.in Is this company is froud.....
Aug 26, 2019 by Anil kumar kushwaha
Order not deliver (Mi Mobile) Closed
I have booked the order #**** on ** August and today is ** August still I have not received the Order....
Aug 25, 2019 by Pritesh deshmukh
IPhone X got a green line on screen without any damage and apple not considering it (Apple) Closed
I have purchased iPhone X in June **** and phone was working properly. Without any damage I caused to the phone there was a green line popped up over night over the screen. I approached apple care and without testing the phone just looking at t...
Aug 24, 2019 by Vasundhara reddy
Delay in service and negligence (Jeeves Consumer Services Private Limited) Closed
I bought a zenphone *z from flipkart a year ago along with jeeves mobile protect. On *th july my phone suffered a liquid damage and i filed my claimed with jeeves. My phone was picked on *th July and received on their service center on **th Jul...
Aug 24, 2019 by Gaurav Mehra
Wrong product received (Iphone 6s) Closed
I ordered iPhone but they have sent me the watch. So I need to return my product and I need my money back....
Jul 20, 2019 by Nandkishor Dashrath Patil
Faulty phone delivered no customer support (mi note 7s) Closed
I have received a faulty mobile Redmi Note *S which is hanging badly. The camera also gets stuck. I need an immediate refund on this but they try to push for replacement or service centre. This is not I have spent ***** for. They said they will...
Jul 18, 2019 by Rahul Uppal
Package not delivered (redmi note 7 pro) Closed
Maine Jaipur ke person jiska name Ratan Singh Dhankar cisf Jaipur me post hai apne facebook account me mobile selling ka ad daala tha. Jisko mai order kiya WhatsApp ke jariye. Jiska price declare hua ****/-. Indian army online parcel post offic...
Jul 10, 2019 by Sk Dhruw
Refund of the product (Xiaomi Mobiles) Closed
I have placed an order of an MI phone on the *th of June ****. I used their exchange coupon for this purchase. The delivery guy has refused to give me the phone citing that the old phone does not qualify for an exchange. So I have decided to re...
Jun 19, 2019 by S Harish
Refund not credited (Real Me 3 Pro) Closed
I ordered a Realme * pro mobile (*GB****GB) Variant on **.**.**** through the debit card. I paid Rs.**,***/- to realme.com. On **.**.****, I cancelled the order and they told me that I would get the refund within *-* business days. I keep on co...
Jun 13, 2019 by Mohammed Anoob A I
Denial for repair of mobile under warranty (OnePlus) Closed
My phone was accidentally dropped in a bucket of water by my child. The phone was immediately removed from the bucket and switched off. After that when I visited One plus service centre for the repair of mobile, they are denying the repair by q...
Jun 04, 2019 by Padam Bhushan
Not working and locked (Samsung Galaxy A50) Closed
I have bought Samsung galaxy A** through Amazon on ** May **** which is automatically locked and not working. Not displays any menu however ring came but not attended due to screen locked. Please resolve my issue....
Jun 03, 2019 by Ranveer singh
Defective laptop received (Hp Laptop) Closed
Reburfix se laptop ***** ka liya jab aaya to pta chala cd rom working me nahi hai, charger duplicate or broken hai, keypad loose hai or auto shut down problem hai. Vapis bhejne per inherited refund ko kha to bole ki upgrade de dety hai differen...
Jun 03, 2019 by Prashant
Defect phone sold to me (Oppo Mobiles) Closed
I purchased a new OPPO mobile * months back on Feb **th which costs **,***. My mobile is heating and Internet not working properly. I approached customer care many times. They told need to replace the motherboard and no motherboard available in...
May 31, 2019 by Srinivas
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's